8:11 am, April 14, 2018
Hello Adventurers,
On today's livestream, we'll be hosting ZZavage, an mmo streamer playing on NA's Fresh Start server, Nui!
He's a level 50 Bloodreaver in the Esketit guild, and has been playing Arc [..]
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8:11 am, April 14, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,On today's livestream, we'll be hosting ZZavage, an mmo streamer playing on NA's Fresh Start server, Nui! He's a level [..]
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7:11 am, March 3, 2018
Quote:
Originally Posted by Muzzy
I'm happy to sum it up for you. I'll be working on ways to use the forums to get Q&As out with a little more time between thread [..]
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5:11 pm, February 18, 2018
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Shinketsu
So I was looking through the achievements and saw there is a Dar [..]
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7:11 am, January 12, 2018
Start the new year off right with the sinister new Eclipse Knight costume and over 15 “buy one, get one” deals!Eclipse Knight Crate
The Eclipse Knight Crate (450 credits) can poss [..]
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7:11 am, January 12, 2018
Quote:
Originally Posted by Yaviey
Start the new year off right with the sinister new Eclipse Knight costume and over 15 “buy one, get one” deals!Ecli [..]
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7:11 am, December 31, 2017
It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be freed up for use by new and active players.
We will release the names of characters that have not l [..]
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7:11 am, December 31, 2017
Quote:
Originally Posted by Muzzy
It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be freed up for use by new and active p [..]
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7:11 am, December 23, 2017
Hello Adventurers,
The ArcheAge team will be out of the office on holiday break from December 23rd through January 1st. We will return January 2nd. During that time there will be limited interaction w [..]
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7:11 am, December 23, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers,The ArcheAge team will be out of the office on holiday break from December 23rd through January 1st. We will return Ja [..]
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7:11 am, December 22, 2017
Quote:
Originally Posted by Muzzy
Fixing the blogs now. The document used to write the announcements wasn't updated, so the prices on the blog/articles were not accurate. [..]
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7:11 am, December 21, 2017
Returning Packs, Crystal Wings & More!Returning Archeum Packs and Holiday Costumes
The holiday nostalgia is powerful enough to bring back Archeum Packs of days past!Archeum Ascension Pack (D [..]
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7:11 am, December 21, 2017
Quote:
Originally Posted by Muzzy
Returning Packs, Crystal Wings & More!Returning Archeum Packs and Holiday CostumesThe holiday nostalgia is powerful enough to br [..]
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7:11 am, December 13, 2017
Take charge of the seas and skies from the back of a fearsome Frost Drake mount!Maelstrom Packs
To celebrate the launch of Archeage Maelstrom - 4.0, we're freshening up the pack list for you. Get y [..]
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7:11 am, December 13, 2017
ArcheAge: Maelstrom Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Maelstrom!Organize your raids with the new Raid Bulletin Board & [..]
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7:11 am, December 13, 2017
Quote:
Originally Posted by Muzzy
Take charge of the seas and skies from the back of a fearsome Frost Drake mount!Maelstrom PacksTo celebrate the launch of Archeage Maels [..]
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7:11 am, November 9, 2017
Quote:
Originally Posted by Muzzy
I spoke with Shinya about this in discord and asked him to come in here and get this conversation going again. If anyone would like to c [..]
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8:11 am, September 21, 2017
In celebration of the 3 Year Anniversary, we’ve layered on even more hype with another two events!
Both events will use these start and end times:Start: Thursday, September 21st at 10:00 [..]
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8:11 am, September 21, 2017
Quote:
Originally Posted by Muzzy
In celebration of the 3 Year Anniversary, we’ve layered on even more hype with another two events! Both events will use the [..]
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8:11 am, September 20, 2017
Quote:
Originally Posted by Muzzy
I'll be watching these. I have a bit of advice, or maybe just a suggestion. You have a ton of knowledge and insight. With this, you can [..]
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8:11 am, September 14, 2017
Come and join us in celebrating the 3rd year anniversary of ArcheAge with puppies, fireworks and plenty of gifts and rewards.Happy 3-Year Anniversary!
To celebrate our 3 year anniversary with all you [..]
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8:11 am, September 14, 2017
Quote:
Originally Posted by Muzzy
Come and join us in celebrating the 3rd year anniversary of ArcheAge with puppies, fireworks and plenty of gifts and rewards.Happy 3-Yea [..]
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8:11 am, September 14, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with this request, and we will be happy to assist you.
Jump t [..]
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8:11 am, September 10, 2017
Quote:
Originally Posted by Muzzy
Tears of joy here. So happy that it went as well as it did. We're definitely working on the issues that did show themselves and we'll be [..]
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8:11 am, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! If you can provide me with your friend's ticket #, I'll be happy to confirm that her ticket is in the queue to be addressed.
[..]
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8:11 am, August 17, 2017
Greetings Adventurers!
The 1-Credit Transfers begin August 16th and will continue through August 30th.
We know the Evolutions bring about many concerns, and because the process creates necessary dis [..]
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8:11 am, August 17, 2017
Quote:
Originally Posted by Muzzy
Greetings Adventurers!The 1-Credit Transfers begin August 16th and will continue through August 30th.We know the Evolutions bring about [..]
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8:11 am, August 17, 2017
Quote:
Originally Posted by Muzzy
Greetings Adventurers!The 1-Credit Transfers begin August 16th and will continue through August 30th.We know the Evolutions bring about [..]
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8:11 am, August 3, 2017
Hi adventurers,
There is an issue with the Call of the Daru quest wording, so I thought it might be nice to lay it out here for you.Step 1) Find the Masked Daru in Austera, Marianople, and Diamond Sho [..]
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8:11 am, July 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Looks like this didn't get passed around as far as we'd like on Friday. Yes, this is an error -- one we're looking to get [..]
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8:11 am, July 8, 2017
...but not in a way you anticipated. :)
Over the last few weeks, I've gotten a lot of questions on what I'm doing now that a new Community Manager, Muzzy, is here. I've also read quite the number of t [..]
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8:11 am, July 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
...but not in a way you anticipated. :) Over the last few weeks, I've gotten a lot of questions on what I'm doing now th [..]
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8:11 am, July 7, 2017
ArcheAge Version 3.5 Patch Notes – The July 2017 Update
The following release notes contain information about our latest monthly update, the July 2017 Update!Be a Happy Family...“ [..]
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8:11 am, July 7, 2017
Quote:
Originally Posted by Muzzy
ArcheAge Version 3.5 Patch Notes – The July 2017 UpdateThe following release notes contain information about our latest monthl [..]
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8:11 am, July 6, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Aired
The commemorative Daru's have disappeared from Mirage Isl [..]
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8:11 am, July 5, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your purchase is failing; please submit a ticket at support.trionworlds.com and we will be happy to investigate the cau [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for the report. If you are currently online, please update your tickets and we will be happy to investigate.
[..]
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8:11 am, June 24, 2017
Quote:
Originally Posted by Muzzy
Hi qpepMepToM,I have been playing. From scratch. I didn't even take the erenor soulforged gear ticket kit. (Though, I wasn't even eligib [..]
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8:11 am, June 20, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com for any missing items. Our Customer Service team will be happy to invest [..]
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8:11 am, June 15, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a ticket at support.trionworlds.com if you haven't and we'll be happy to investigate any possible solut [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion Socke
Hi Nordlander,As iamforeva already stated, you now get your gold immediately, when you turn in your packs at the Relic Merchant. : [..]
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8:11 am, May 29, 2017
Quote:
Originally Posted by Hesk
Hello! Yes, you can contact customer support at support.trionworlds.com or by emailing support@trionworlds.com, and we will be happy to h [..]
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6:11 pm, May 24, 2017
Quote:
Originally Posted by Hesk
Please submit a support ticket at support.trionworlds.com when the issue occurs, and we will be happy to investigate.
Jump to [..]
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8:11 am, May 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket for this issue, and we will be happy to investigate. Thank you.
Jump to pos [..]
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8:11 am, May 19, 2017
Quote:
Originally Posted by Morgana
On the behalf of Khrolan:All,Thanks for bearing with us today as we worked to reverse the inadvertent, automated distribution of bonus [..]
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8:11 am, April 29, 2017
Quote:
Originally Posted by AppleGod
Hi everyone!PTS server will be coming offline for a weekly update build at 11:00 am PDT. The expected downtime is approximately 1 hou [..]
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8:11 am, April 22, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding starts on April 25 with maintenance! – Next week you can take a walk [..]
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8:11 am, April 22, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding [..]
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8:11 am, April 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
While these specific changes may not make it to Update 3.5 and may be rolled out later, they are changes that fall in the [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Hello! If you are unable to submit a support ticket for any reason, you can always email support@trionworlds.com directly, and we will be [..]
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8:11 am, April 4, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, with the relevant names (or screenshot) and we will be hap [..]
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7:11 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! At the moment, it may take several days before our CS team is able to review your ticket, but we'll be happy to look i [..]
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7:11 am, February 25, 2017
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Golden Idol
Is there room in the lore for the four original races to get t [..]
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7:11 am, February 24, 2017
Adventurers,
You may have noticed that a familiar service has returned! Please welcome back Character Name Changes to the fold, joining their Character Server Transfer bretheren.
If you've been inte [..]
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7:11 am, February 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers, You may have noticed that a familiar service has returned! Please welcome back Character Name Changes to th [..]
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7:11 am, February 23, 2017
Greetings Adventurers (or, in this case, "Arrrrr, ya saucy seadogs," as this goes out to the Pirate-folk amongst us),
We're happy to let you know that we've gotten in contact with the Daru [..]
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7:11 am, February 23, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers (or, in this case, "Arrrrr, ya saucy seadogs," as this goes out to the Pirate-folk amongs [..]
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5:11 pm, February 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like our CS agent responded yesterday asking for some additional info. If you can provide this info our team [..]
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7:11 am, February 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you send an email to support@trionworlds.com our CS team would be happy to investigate this and take action if nece [..]
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7:11 am, February 14, 2017
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Tiranit
noob mistake, real sorry.
Haha don't be sorry! I was [..]
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7:11 am, February 12, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Ceazar
Support just responded to my ticket 824004. They refused to comp [..]
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7:11 am, February 7, 2017
Quote:
Originally Posted by Baelron
Hello! Sorry to see this and we're happy to help! I've verified your ticket is currently in queue. Our customer support team will inve [..]
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5:11 pm, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
If you submit a support ticket, our CS team would be happy to look into this for you as soon as they can!
Jump to post [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on our forums, but our CS team will be happy to look into your appeal as soon as poss [..]
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7:11 am, January 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! Our CS team will be happy to review your ticket as soon as they can. It may take a few days due to the amount of ticket [..]
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7:11 am, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I took a look at your ticket and it appears there may be some additional investigation needed. Please update your tick [..]
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7:11 am, January 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear this happened. If you submit a support ticket, our CS team would be happy to look into this for you!
[..]
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7:11 am, January 9, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Nocnitsa
It is very hard to believe that everyday when the serv [..]
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7:11 am, January 6, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So, this is an interesting one. Upon people first letting us know about this, we opened up a discussion on it with the de [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for January 4. Happy New Year! Here's where we are at for tod [..]
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7:11 am, January 4, 2017
Quote:
Originally Posted by Baelron
Hello Natasha3690, we're more than happy to assist you. Please try all of the steps listed on our support page found here. If the issu [..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket our CS team would be happy to look into this for you. Keep in mind it may take a few da [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team would be happy to look into this for you. Keep in mind it may tak [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone! While we're working to resolve this issue, please make sure you report players that are doing this by submitting a [..]
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7:11 am, December 26, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 25. (Merry Christmas Day and Happy First Day of [..]
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7:11 am, December 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're missing credits, please submit a support ticket and our CS team would be happy to look into this for you.
[..]
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7:11 am, December 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Thank you for the birthday wishes, but tackling all of the presented issues from the community comes first. Birthday, sec [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Hello! Issues with random restarts that don't have any error message or blue screen are generally either related to heat management (wher [..]
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5:11 pm, December 15, 2016
Quote:
Originally Posted by Hesk
Hello! If you're still having issues and haven't received the code, please email support@trionworlds.com from the legacy account and we'l [..]
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5:11 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello JustSayMeow - I've reviewed your most recent response, and I believe you may have read it incorrectly. Please review the response r [..]
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5:11 pm, December 14, 2016
Quote:
Originally Posted by Hesk
@Udro: Unfortunately, GMs are unable to manually transfer players at this time; were we able to, we'd be happy to assist, but unfortunate [..]
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5:11 pm, December 13, 2016
Quote:
Originally Posted by Celestrata Bloodsong
For questions such as this, please open a ticket with us at http://support.trionworlds.com. The folks in Customer Service [..]
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7:11 am, December 11, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Glenfiddich
I can't purchase anything higher than the base $5 credit pa [..]
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7:11 am, December 9, 2016
Quote:
Originally Posted by Khrolan
Hi there,It's a good question, happy to respond. When we released Secrets of Ayanad in early 2015, we mentioned that PTS would be wipe [..]
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7:11 am, December 8, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Yes, the items you have will still be usable after the Revelation update. They aren't going anywhere. Also, if anyone ha [..]
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5:11 pm, December 7, 2016
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com, and we'll be happy to assist with this issue.
Jump to post.. [..]
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5:11 pm, December 7, 2016
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and make sure to include your current IP address (http://ip4.me/). We'll [..]
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7:11 am, December 3, 2016
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Karim
What about against enemies who are charmed? Will they still be combo [..]
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7:11 am, December 1, 2016
Quote:
Originally Posted by Celestrata Bloodsong
So I have an update on this. We discussed the drop rates here with the designers, and they went in and double-checked wha [..]
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7:11 am, November 23, 2016
Hey everyone,
We experienced a series of network issues last week that caused disconnections and latency across all Trion Worlds games. We’ve worked hard on resolving the issues, and we& [..]
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7:11 am, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey everyone,We experienced a series of network issues last week that caused disconnections and latency across all Trion [..]
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5:11 pm, November 22, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing quest rewards (including any that you accidentally destroyed), please submit a support ticket at suppo [..]
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5:11 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Hello Susimelou! Please contact our gamemasters by logging into your account here, or by emailing support@trionworlds.com. Once they h [..]
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5:11 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Hello! Sorry to see this and we're happy to help you. Please try these steps. . By adjusting this file, it should allow you to get pa [..]
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7:11 am, November 16, 2016
2:30 PM PDT, November 14 Update
Hey all, we have a new update on our progress in tackling these recent network issues. Over the weekend our network team performed a variety of mitigation steps to mak [..]
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7:11 am, November 15, 2016
2:30 PM PDT, November 14 Update
Hey all, we have a new update on our progress in tackling these recent network issues. Over the weekend our network team performed a variety of mitigation steps to mak [..]
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7:11 am, November 15, 2016
Quote:
Originally Posted by Baelron
Hey there! Our development team is aware of and working to address these ongoing connectivity issues. We appreciate your report and I' [..]
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7:11 am, November 12, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We are happy to hear that things are working correctly again on the EU servers. Thanks for your patience, everyone!
[..]
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7:11 am, November 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Alustriel
Thank you for the update and acknowledgment of the is [..]
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5:11 pm, November 10, 2016
Quote:
Originally Posted by Hesk
Hello! We were having some routing issues, but these should be resolved now. If you're still having problems patching and have completed [..]
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