7:11 am, November 15, 2017
Quote:
Originally Posted by Quillodon
This'll be covered in greater detail in an article and livestream later this week. But the short version is:1) They didn't lower the [..]
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8:11 am, September 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
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Originally Posted by sirpeter1946
OMG tnx Trion,this was my 3.moving and this went b [..]
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8:11 am, August 19, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. Please contact our CS team if you wish to continue appealing your ban. [..]
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8:11 am, August 19, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. Please contact our CS team if you wish to continue appealing your ban. [..]
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6:11 pm, August 8, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. Your ticket has been escalated and our CS team will follow-up with you [..]
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8:11 am, July 25, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums, but if you've submitted an appeal to our CS team they'll review it as [..]
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8:11 am, July 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'm afraid we can't assist with ban appeals on the forums. Our team will review your tickets as soon as possible.
[..]
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8:11 am, July 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm afraid we can't assist with account bans on the forums. Please refer to the appeals you've opened with our CS team [..]
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8:11 am, June 7, 2017
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Originally Posted by ZamboniChaos
Hey there! I'm afraid we don't offer phone support, but it looks like Senior GM Soulwalker has provided the most recent response [..]
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8:11 am, May 31, 2017
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Originally Posted by ZamboniChaos
Hey there! This bug has been verified and passed along to the dev team, but I'm afraid we don't have any additional info to share [..]
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8:11 am, May 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our development team is aware of this bug, but I'm afraid I don't have any updates to share at the moment. Thanks for [..]
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8:11 am, May 3, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. I see you already submitted an appeal to our CS team, so they'll follo [..]
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8:11 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we cannot assist with ban appeals on the forums. If you want to continue appealing your ban, please update your existi [..]
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8:11 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry to hear your account was banned, but I'm afraid we can't assist with ban appeals on the forums. If you've al [..]
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6:11 pm, March 31, 2017
Quote:
Originally Posted by BigDataDude
Are you worried about game logs? I am not sure I understand fully.If you are worried about game logs, we keep them forever at mome [..]
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6:11 pm, March 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm afraid we can't assist with ban appeals on the forums. Please refer to your ticket if you wish to continue appeali [..]
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6:11 pm, March 30, 2017
Quote:
Originally Posted by ZamboniChaos
If you're located in EU, I'm afraid you won't be able to purchase this pack. As you mentioned, the pack on Amazon is only availab [..]
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5:11 pm, March 24, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. If you'd like to continue appealing your ban, please update your ticke [..]
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7:11 am, March 17, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid not. Once an account has been flagged as Fresh Start, you won't be able to create a character on a Legacy server and v [..]
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7:11 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I reviewed your ticket, and I'm afraid this isn't something our CS team will be able to assist with. Sorry I can't do [..]
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5:11 pm, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums, so if you wish to continue appealing your ban you'll need to follow up [..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. If you wish to continue appealing your ban, you'll need to update your [..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we're not able to assist with ban appeals on the forums. If you wish to continue appealing your ban, please update you [..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we're not able to assist with ban appeals on the forums. If you wish to continue appealing your ban, please update you [..]
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7:11 am, February 15, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid that we're unable to assist with ban appeals on the forums. It appears our CS team has already conducted their investi [..]
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7:11 am, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. You'll need to follow-up with our CS team in your existing tickets if [..]
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7:11 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. I see you've already contacted our appeals team, so they'll follow-up [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Our team will respond to your appeals as soon as possible, but I'm afraid we can't provide any additional assistance with account [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on our forums, but our CS team will be happy to look into your appeal as soon as poss [..]
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7:11 am, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. If you'd like to continue appealing your ban you're welcome to update [..]
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7:11 am, January 6, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by TheWalrus
Can accounts be combined?
No, I'm afraid that com [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry to hear this happened, but I'm afraid our CS team isn't able to provide compensation for issues like this. O [..]
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7:11 am, December 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm afraid we can't assist with ban appeals on the forums, but I see you've already updated your ticket with the relev [..]
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5:11 pm, November 26, 2016
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Goethe
As a long time rpg player, I'm always interested about the lore of [..]
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6:11 pm, October 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Lilesse! I've created a bug report for this issue so our team can take a look. I'm afraid that for the moment there's no way t [..]
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8:11 am, October 6, 2016
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Originally Posted by ZamboniChaos
I'm afraid I don't know why this didn't appear in our logs, but we simply won't be able to assist without log confirmation. You c [..]
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8:11 am, August 11, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by eviion
i don't see live support even though i am during the "worki [..]
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8:11 am, July 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm afraid we can't assist with ban appeals on our forums. All appeals need to be directed to our Customer Support tea [..]
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6:11 pm, July 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm afraid we aren't able to assist with appeals on the forums. Please refer to your existing tickets if you'd like to [..]
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8:11 am, June 29, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Aycee
This should be the general rule until you can get an answ [..]
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6:11 pm, June 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there, thanks for the feedback. I reviewed your ticket and it appears the action taken by our CS team in this case was correct [..]
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6:11 pm, June 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Squanky! Our team is aware of this issue and looking into it, but I'm afraid I don't have any updates to provide.
J [..]
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8:11 am, May 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm afraid we can't assist with ban appeals on our forums. If you wish to continue appealing your ban, please update y [..]
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8:11 am, May 20, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks for the update! Unfortunately, due to the randomness involved in Lunagem application, I'm afraid we won't be able to assis [..]
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6:11 pm, May 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm afraid we can't assist with issues regarding the suspicious activity debuff on our forums. I noticed you submitted [..]
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6:11 pm, May 2, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Alara
Sheepie could still be alive if it was not for the merge [..]
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8:11 am, May 1, 2016
Quote:
Originally Posted by ZamboniChaos
I'm afraid we don't assist with ban appeals on the forums. If you still want to appeal your ban, please refer to the ticket you'v [..]
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8:11 am, April 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, thanks for the report. We're aware of this bug and it's currently being investigated, but I'm afraid I don't have any [..]
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6:11 pm, April 19, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Icsmatos! I reviewed your support ticket, and I'm afraid all I can do is repeat what GM Link has already stat [..]
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6:11 pm, April 15, 2016
Quote:
Originally Posted by ZamboniChaos
I'm afraid that we cannot assist with ban appeals on our forums. If our CS team has already denied your appeal, their decision is [..]
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8:11 am, April 14, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by MCBOB
So please explain to me how a card that has a two year history, t [..]
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6:11 pm, April 9, 2016
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with banned accounts on the forums. If you wish to appeal your ban, you'll need to send an email to ap [..]
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6:11 pm, October 1, 2015
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Nineteen
It's 4 pieces required but they don't tell you that it matters wh [..]
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8:11 am, September 25, 2015
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Hodor69
Can anyone confirm if the mount has to wear its cash shop armor li [..]
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8:11 am, September 3, 2015
Saw someone mention that there should be one and thought that was a good idea so here, here is a consolidated list of Answers from the Official Q/A sessions regarding Merge/Transfers ; non-Merge-perti [..]
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6:11 pm, August 30, 2015
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by M0rdresh
Meteor? I'm afraid the Lorebreaker does not have sorcery :) In P [..]
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8:11 am, August 28, 2015
The answers below are a combination of the latest information from both us here at Trion and the team at XL to the questions you have asked. If you have a new question, or one of your questions hasn&a [..]
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8:11 am, May 21, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Merkd
Scapes may I come visit trion headquarters to see the operation I live [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ravyn
I also tried uninstalling Glyph completely and doing the whole removing [..]
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8:11 am, May 6, 2015
Quote:
Originally Posted by Scapes
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Originally Posted by gilda star quests
I was wondering if we will get a Character Name Change cert [..]
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8:11 am, April 17, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by fallensaiint
But I still can Not see custom images like flags,crests, and [..]
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6:11 pm, April 11, 2015
Quote:
Originally Posted by GM Fasti
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Originally Posted by Zappalot
I appreciate the feedback but its somehow awkward but he just cont [..]
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6:11 pm, April 10, 2015
Quote:
Originally Posted by GM Fasti
Hi there,I am afraid we may not be able to best assist with fixing Windows Defender, but Microsoft Support should be able to get you [..]
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5:11 pm, March 4, 2015
Quote:
Originally Posted by GM Fasti
Hey there,I am using the Nvidia 750 myself, and the game runs great. I've tried a variety of drivers and video settings and can't rep [..]
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5:11 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Hi there. Would you mind providing some additional info for me? Was there any kind of error code or message? When you say the game cr [..]
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5:11 pm, February 6, 2015
Quote:
Originally Posted by GM Fasti
The appeals team will investigate your appeal as quickly as possible. If you have any questions regarding your appeal, send those que [..]
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5:11 pm, February 1, 2015
Quote:
Originally Posted by GM Fasti
I'm afraid I can't give you a specific estimate for a response, but the appeals team is working through all appeals as quickly as pos [..]
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5:11 pm, December 13, 2014
Quote:
Originally Posted by GM Fasti
Since you've already submitted a ticket to our appeals team, please wait for them to respond. I am afraid the community team isn't ab [..]
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5:11 pm, November 10, 2014
Quote:
Originally Posted by GM Fasti
Hey all!Thanks for the reports, the team is working on it. I am afraid I don't have an estimate for when it will be back online, but [..]
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