7:11 am, February 15, 2018
Quote:
Originally Posted by Tinen
Greetings, everyone!We're going to be doing some additional testing on our authentication servers today at 1:30 PM PST ( 9:30 PM UTC). T [..]
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5:11 pm, February 14, 2018
Quote:
Originally Posted by Tinen
Greetings, testers!We're going to be doing some back end testing on our authentication system today, at 2:30 PM PST (10:30 PM UTC). Duri [..]
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8:11 am, September 8, 2017
Quote:
Originally Posted by Muzzy
During the Evolution the authentication database is one of the most impacted as its needs to move people from one world to another. This [..]
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8:11 am, September 7, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Nygau
Finally a schedule with downtimes and all.. thanx One thing i dont [..]
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6:11 pm, June 14, 2017
Quote:
Originally Posted by Fasti
Hey there,While it's not always the case, often it seems that errors in the 2000s indicate something is blocking the authentication of y [..]
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6:11 pm, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by GenesiS
You forgot to add "in 2-3 month" at the end.
[..]
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6:11 pm, April 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
It looks like this morning's European network issue has returned across all our games, which means those already in the g [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com or by email at support@trionworlds.com, and our Customer Service team ca [..]
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7:11 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! We're working through a large amount of tickets at the moment, but I confirmed your ticket is moving up th [..]
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5:11 pm, December 24, 2016
Quote:
Originally Posted by Baldr
Sorry to hear that you are having this issue. Please submit a ticket below for further assistance on this issue.https://support.trionwor [..]
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7:11 am, December 20, 2016
Patch NotesArcheAge Game Login Service: New optimization put in place aimed at improvement in login flow stability. NA has a disproportionately large number of users using ping-assist type services, [..]
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7:11 am, December 15, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Yuripon
Do you have an estimated time of how long testing usual [..]
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6:11 pm, September 27, 2016
Patch Notes Windows XP Version of Glyph There is now a version of Glyph for specifically for Window's XP users.
This limited version of Glyph will only allow authentication into XP supported games (RI [..]
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6:11 pm, September 27, 2016
Quote:
Originally Posted by Fasti
Patch Notes Windows XP Version of Glyph There is now a version of Glyph for specifically for Window's XP users.
This limited version of [..]
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8:11 am, September 4, 2016
Quote:
Originally Posted by Baelron
We appreciate you submitting a ticket and it appears your inquiry is currently being addressed by one of our game masters. Our custome [..]
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8:11 am, July 13, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We are aware, and we are working to resolve these errors: http://forums.archeagegame.com/showthread.php?285169. Please us [..]
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8:11 am, June 21, 2016
Quote:
Originally Posted by Khrolan
Thanks for the reports. We're looking in to the authentication issues - it's possible that they're intermittent. It may take until tom [..]
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6:11 pm, June 16, 2016
Quote:
Originally Posted by Hesk
Hello! I've looked at our logs for your registered account, and I'm unable to find any evidence of a login attempt, successful or not. Pl [..]
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8:11 am, June 12, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear that! Please try the steps located here. If that does not resolve your issue, please contact our Technical Support fo [..]
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6:11 pm, June 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having this problem, contact our CS team so they can take a closer look at this. They may be able to h [..]
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8:11 am, April 14, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Mizeri
So after contacting support a second time, they have ded [..]
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7:11 am, March 3, 2016
Quote:
Originally Posted by Celestrata Bloodsong
10:03 AM PST Update: We will be restarting an internal network server that may fix this issue, but will also force everyo [..]
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5:11 pm, February 25, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers!We are aware of an issue that is preventing users from logging into the Glyph Client, which can pre [..]
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5:11 pm, February 25, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Wonderful to hear guys. The update should have taken care of the issue, but we're keeping our eye out. Is anyone else sti [..]
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7:11 am, January 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Mudbone827
Hello Cel, TY for responding, it would take some tim [..]
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7:11 am, November 7, 2015
Quote:
Originally Posted by Fasti
Hey there,The servers are online and running smoothly. Try some troubleshooting steps to see if that help resolve this. Vendral go with [..]
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8:11 am, September 15, 2015
Quote:
Originally Posted by Celestrata
According to the network engineers, it seems some of our changes have taken effect and have reduced the amount of disconnections an [..]
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8:11 am, September 13, 2015
Quote:
Originally Posted by Celestrata
Greetings Adventurers!On 9/13, we will be re-opening the servers and re-welcoming everyone into Update 2.0: Heroes Awaken. This lau [..]
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8:11 am, September 13, 2015
Quote:
Originally Posted by Celestrata
Greetings Adventurers!On 9/13, we will be re-opening the servers and re-welcoming everyone into Update 2.0: Heroes Awaken. This lau [..]
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8:11 am, May 22, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by luk4433
Anyone else having issues connecting to the authentication servers Er [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by listen2you
Same problem, no authentication mails. Ticket number: 174924
[..]
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6:11 pm, May 15, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Gletschernadel
Thank you. I have updated the ticket.
Go ahead a [..]
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6:11 pm, May 7, 2015
Quote:
Originally Posted by GM Fasti
Hey there, we have a previous thread on this issue. I'll take a look at your ticket, but if you run into any other trouble, post ther [..]
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6:11 pm, May 3, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Reyzoul Soulstorm
I see. I moved hotels. Archeage may not like something [..]
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6:11 pm, April 23, 2015
Quote:
Originally Posted by GM Fasti
Hi,Sorry to hear you're having trouble getting into the game. The looping intro video issue means that something is blocking the game [..]
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6:11 pm, April 15, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Naea
Heya there,i will go on vacation in a few weeks for 3 weeks, which mea [..]
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8:11 am, April 15, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Zatanna
Y'all are great, hey. I gave up trying to play, and recently tried [..]
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8:11 am, April 9, 2015
Quote:
Originally Posted by GM Fasti
Go ahead and post any additional requests for help with the Glyph authentication codes in this thread on the same topic.
J [..]
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5:11 pm, March 25, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by tehdave
same here id(101157)
Check your ticket for an update as [..]
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5:11 pm, March 19, 2015
Quote:
Originally Posted by GM Fasti
Hey folks,We're going to be restarting the EU servers in 15 minutes to resolve the authentication errors you're running into. We'll k [..]
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7:11 am, March 18, 2015
Quote:
Originally Posted by GM Fasti
EntropicTaipan, it looks like you're all fixed up now. I wasn't able to find a ticket for you, ExplicitVoid. Please submit one as soo [..]
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5:11 pm, March 14, 2015
Quote:
Originally Posted by GM Fasti
It doesn't look like anything we have seen thus far shows compatibility issues with the latest updates and the game just yet. Let's t [..]
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7:11 am, March 14, 2015
Quote:
Originally Posted by GM Fasti
Hi Frayogar,That's generally caused by having a dynamic IP address. Many areas of the world have Internet Providers that use a rotati [..]
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7:11 am, March 13, 2015
Quote:
Originally Posted by GM Fasti
Hey there! Check out this article for info on the Glyph authentication code. If you still can't get into your account, send an emai [..]
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5:11 pm, March 12, 2015
Quote:
Originally Posted by GM Fasti
What specific steps have you tried? Take a look at this article and do any steps yo haven't tried yet. Also, if you use a router, tr [..]
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7:11 am, March 12, 2015
Quote:
Originally Posted by GM Fasti
Hi!Send an email to support@trionworlds.com explaining your situation. Once you've done that, you'll get an automated reply with a ti [..]
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5:11 pm, March 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by ThatPlayer
Thanks, I've updated it.
You should be good to go no [..]
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5:11 pm, March 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Vanillian
ticket resolved, thanks Trion!
Glad to hear it! Thank [..]
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5:11 pm, March 7, 2015
Quote:
Originally Posted by GM Fasti
For anyone who isn't receiving that code, you can contact support for help and we will make sure to get this squared away for you.
[..]
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5:11 pm, March 1, 2015
Quote:
Originally Posted by GM Fasti
Can you make sure to go through this article for steps to make sure the code is received? Also, check your ticket for an update.
[..]
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5:11 pm, February 22, 2015
Quote:
Originally Posted by GM Fasti
Hey, sorry for the delay. Looks like customer service was able to get you fixed up. Please update your ticket if you're still having [..]
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5:11 pm, January 30, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Ristelix
I still have the same problem, i sent a Ticket
I've [..]
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5:11 pm, January 25, 2015
Quote:
Originally Posted by GM Fasti
IP tunneling services are allowed, as posted by Scapes here. Players who use them may run into a variety of authentication or patchin [..]
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5:11 pm, January 16, 2015
Quote:
Originally Posted by GM Fasti
Try restarting your PCs with minimal background tasks running. Once it starts again, go into your security software (whatever version [..]
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5:11 pm, December 31, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by MooonstalkerZ
Update: It's happened again, although for whatever reason Gl [..]
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5:11 pm, December 27, 2014
Quote:
Originally Posted by GM Fasti
Are you still having this issue? It's an authentication/connection error, so try power-cycling your modem, if so, and update us if it [..]
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5:11 pm, December 26, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Kurita
is it only for gmail users?what about german adresses like provider [..]
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5:11 pm, December 26, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Kaalkingdom
I have this issue. I haven't been able to find a resolution. [..]
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7:11 am, December 21, 2014
Quote:
Originally Posted by GM Fasti
Hey everyone,We just made some changes on our side, so can those of you with this issue try signing into Glyph for me again? We want [..]
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5:11 pm, December 20, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Sixz
mine is still not working hmmm am i missing something
Make [..]
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5:11 pm, December 14, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Phenteo
Just got this happen now, was playing earlier and first time I've s [..]
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5:11 pm, December 10, 2014
Quote:
Originally Posted by GM Fasti
Hey Pineal, We can get you fixed up. If you're not seeing your email authentication messages, even in your Gmail's Promotions folder [..]
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7:11 am, December 9, 2014
Quote:
Originally Posted by BrandGuru
If you're using Gmail, please check the Promotional folder. You can find that folder under the Categories section on the left-hand s [..]
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7:11 am, December 9, 2014
Quote:
Originally Posted by BrandGuru
If you're using Gmail, please check the Promotional folder. You can find that folder under the Categories section on the left-hand s [..]
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5:11 pm, December 7, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by kreon
Sir.. I also have the same pain :(
Submit a ticket, or em [..]
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5:11 pm, November 30, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by clubmymonkey
need auth code sent to new email Hi can any body help? my ema [..]
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5:11 pm, November 28, 2014
Quote:
Originally Posted by GM Fasti
If you use Gmail there is a folder in the Inbox called Promotions. Most of our mail gets sent there, so make sure you check it, just [..]
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5:11 pm, November 19, 2014
Quote:
Originally Posted by GM Fasti
If you're not receiving these emails after going through the information on this article, you can submit a ticket to change the email [..]
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5:11 pm, November 13, 2014
Quote:
Originally Posted by GM Fasti
Hey MonkeyBadness, We have some very helpful steps on receiving these messages on our support site. If you use Gmail, click on the Mo [..]
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