8:11 am, April 13, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,In order to address a crashing issue on EU servers, we'll be restarting all EU servers. It'll take about 2 hours and w [..]
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6:11 pm, April 10, 2018
Quote:
Originally Posted by Celestrata Bloodsong
We're aware, and we're working on getting both servers up ASAP. Official thread is here -- http://forums.archeagegame.com [..]
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8:11 am, March 29, 2018
Quote:
Originally Posted by Tinen
Hey guys - we've identified the issue causing these crashes, and will be bringing PTS back online soon. In the meanwhile, XL is working [..]
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7:11 am, December 13, 2017
ArcheAge: Maelstrom Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Maelstrom!Organize your raids with the new Raid Bulletin Board & [..]
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6:11 pm, October 8, 2017
Quote:
Originally Posted by GM Digna
Hi guys!This doesn't sound like fun; to be zooming along and suddenly crash.If you would, I'd like you to rule out the video drivers [..]
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8:11 am, September 29, 2017
Quote:
Originally Posted by Muzzy
Hi Lamu, This is still something XL is working on. The issue is that, while it may only happen at certain times for you, those same exac [..]
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8:11 am, September 15, 2017
Quote:
Originally Posted by Muzzy
We are aware NA server Thunderwing is currently down. Stay tuned for more information!Update 1 5:15: We're working on a restart. This ca [..]
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6:11 pm, August 17, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please try these steps, and submit a support ticket at support.trionworlds.com if these steps do not [..]
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6:11 pm, August 10, 2017
Quote:
Originally Posted by Hesk
Hello! Please review these steps, and submit a support ticket at support.trionworlds.com if you continue having issues. https://support. [..]
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8:11 am, August 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these basic troubleshooting steps, please submit a ticket so our CS team can investigate.
[..]
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8:11 am, July 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com so that our Tech Supp [..]
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6:11 pm, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! The server crashed around 25 minutes ago, and is in the process of being restarted and opened up again. We expect to have service [..]
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6:11 pm, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! The server crashed around 25 minutes ago, and is in the process of being restarted and opened up again. We expect to have service [..]
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6:11 pm, July 15, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Nerrivic
Wow. I suspected something like this, but seeing it written out [..]
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8:11 am, July 7, 2017
Quote:
Originally Posted by Muzzy
ArcheAge Version 3.5 Patch Notes – The July 2017 UpdateThe following release notes contain information about our latest monthl [..]
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8:11 am, July 7, 2017
ArcheAge Version 3.5 Patch Notes – The July 2017 Update
The following release notes contain information about our latest monthly update, the July 2017 Update!Be a Happy Family...“ [..]
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6:11 pm, July 5, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists. https://support.trionworlds [..]
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8:11 am, June 21, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend following these steps, and if the issue persists, submitting a support ticket at support.trionworlds.com so that [..]
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6:11 pm, June 19, 2017
Quote:
Originally Posted by Hesk
Hello! I'd recommend trying this step as well, and if the issue persists, submitting a ticket at support.trionworlds.com so that our Tech [..]
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8:11 am, June 3, 2017
[QUOTE=Morgana;2601999]UNDER CONSTRUCTIONThe notes in purple text are currently a work in progress. This means that they are not yet final, and are subject to rewording for clarification, balance adju [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com, so that our Tech Support team can troubleshoot this issue with you.
[..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd take a look at the following support articles and try the troubleshooting steps provided: [..]
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8:11 am, March 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please review these steps, and submit a support ticket at support.trionworlds.com if the issue persists:https://support.trionworld [..]
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7:11 am, March 17, 2017
Quote:
Originally Posted by ZamboniChaos
Have you taken a look at this support article and tried the steps listed there? If those don't help, submit a ticket so our CS te [..]
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7:11 am, February 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I would suggest giving these troubleshooting steps a try and see if that helps you. If not, submit a ticket and provid [..]
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5:11 pm, February 15, 2017
Quote:
Originally Posted by Hesk
Hello! If the issue is persisting, please also follow these steps, and submit a ticket at support.trionworlds.com if they do not resolve [..]
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5:11 pm, February 7, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if you continue having problems, please submit a support ticket at support.trionworlds.com.https://sup [..]
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5:11 pm, February 7, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if you continue having problems, please submit a support ticket at support.trionworlds.com.https://sup [..]
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5:11 pm, February 5, 2017
Quote:
Originally Posted by Carthax
I would first start with the steps on this pageIf you still have issues, I'd suggest submitting a ticket to our support team.
[..]
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7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
I noticed you've already submitted a ticket for this, so our CS team will take a closer look as soon as they can. Thanks for your [..]
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5:11 pm, January 30, 2017
Quote:
Originally Posted by Carthax
We can't address the issue for you here over the forums, but if you already have a ticket in, our Customer Support team will get back [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. My first suggestion would be to review the following support articles and try the [..]
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5:11 pm, January 25, 2017
Quote:
Originally Posted by TrionBrasse
Our Devs and engineers are still investigating, examining crash logs and data. I am sorry that I do not yet have any further info [..]
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7:11 am, January 23, 2017
Quote:
Originally Posted by Carthax
I'd start with these steps:https://support.trionworlds.com/hc/e...rashing-IssuesIf you still have issues, I'd suggest submitting a tic [..]
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7:11 am, January 15, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble with this. We have some troubleshooting steps on our support page, so I'd give those a try if [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd encourage anyone who's still having crashing issues to give these troubleshooting steps a try. If those don't help, [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
The team has discussed this at length, and our current plan of attack right now is to leave sieges as-is for a few reason [..]
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5:11 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having problems, please take a look at the two support articles below and try the steps listed there. [..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by Celestrata Bloodsong
For those of you who are still crashing, the team needs your dxdiag files to help better diagnose what may be the problem [..]
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7:11 am, January 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
5:18 PM PST Update: So here's the plan of attack. We're going to continue to get the Reckoning server back up ASAP. While [..]
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7:11 am, January 9, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Nocnitsa
It is very hard to believe that everyday when the serv [..]
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7:11 am, January 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Thank you for the reports, and our team is already on it! Official thread is here: http://forums.archeagegame.com/showthr [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you haven't already, take a look at this support article and give those troubleshooting steps a try. If th [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! My first suggestion would be to give these troubleshooting steps a try. If those don't help, submit a ticket and provid [..]
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5:11 pm, January 4, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps:https://support.trionworlds.com/hc/e...rashing-IssuesIf you continue having problems, please submit a suppo [..]
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5:11 pm, January 1, 2017
Quote:
Originally Posted by Carthax
The steps on the crashing support article can also apply in terms of framerate issues. Have you tried these steps?https://support.trio [..]
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7:11 am, January 1, 2017
Quote:
Originally Posted by Carthax
Sorry to hear about the issues that you encountered. We're glad to hear they seem to be resolved. In the future, if you can't access t [..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 29. Here's where we are at for today: --Ven [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone! While we're working to resolve this issue, please make sure you report players that are doing this by submitting a [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble launching ArcheAge, I'd review this support article and give those troubleshooting step [..]
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5:11 pm, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Gentatsu
Its the we asked them for a schedule, they posted a sc [..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
9:31 PM PST Update: We have cleared the recent patch to fix the crashing on Prophecy (EU) and have rolled in the changes [..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The North American ArcheAge servers will be unavailable at 8:00 AM PST (UTC-8) on Wednesday, December 28 to a [..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The European ArcheAge servers will be unavailable at 7:00 AM UTC (PST+8) on Wednesday, December 28 to apply a [..]
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7:11 am, December 27, 2016
Quote:
Originally Posted by TrionBrasse
I am totally printing out the pic Zeeva posted. It's been a rough few weeks for sure. We do have people on over the break so that [..]
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7:11 am, December 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble. We have some additional troubleshooting steps on our support page that you may wa [..]
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7:11 am, December 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article and see if those steps help. If not, submit a support ticket and p [..]
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5:11 pm, December 21, 2016
Quote:
Originally Posted by Hesk
If you are still having issues, please submit a support ticket at support.trionworlds.com with this information:https://support.trionworl [..]
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7:11 am, December 18, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Lortayn
@Celestrata I appreciate the update, even if there is n [..]
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7:11 am, December 12, 2016
Quote:
Originally Posted by Morgana
Sunday, December 1110:30 PM PST Update: The team continues to work on the various issues, and are still looking at the crashes players [..]
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7:11 am, December 12, 2016
Quote:
Originally Posted by Celestrata Bloodsong
9:31 PM PST Update: We are aware of the reports of crashes from the server, and our team is also working on investigating [..]
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5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
I would suggest starting with the steps in this article below:https://support.trionworlds.com/hc/e...rashing-Issues
Jump to [..]
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5:11 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Hello! Sorry to see this and we're happy to help you. Please try these steps. . By adjusting this file, it should allow you to get pa [..]
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7:11 am, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! Go ahead and give these troubleshooting steps a try and see if they help. If not, submit a ticket and provide [..]
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7:11 am, November 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try and see if that helps. If not, submit a ticket and provide our [..]
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5:11 pm, November 9, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if you continue having problems, please submit a support ticket at support.trionworlds.com so our Tech [..]
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7:11 am, November 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hi! If these troubleshooting steps didn't help you, submit a support ticket and provide our team with your DxDiag report. Make su [..]
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5:11 pm, November 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hi everyone! In order to resolve this, you'll need to set GlyphCrashHandler.exe and any other identified Glyph files as trusted a [..]
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7:11 am, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm that glyphcrashhandler.exe is a valid application used with Glyph, and is free of any viruses, trojans or other mali [..]
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5:11 pm, November 1, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! I'd review this support article and make sure you try all of the steps listed there. If those don't work, [..]
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6:11 pm, October 6, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! This support article might be helpful, but I'd also consider submitting a support ticket so our CS team can take a loo [..]
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6:11 pm, October 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to review this support article and try the steps listed there. If that doesn't work, subm [..]
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8:11 am, September 29, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by baronslayer
So as the title says, After the servers came back online I open my [..]
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8:11 am, September 25, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Mudbone827
I start GLYPH with the game choice window opens and the Glyp [..]
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8:11 am, September 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Looks like Tahyang did indeed crash and our team is working to bring it back online. Thanks for the heads up!
[..]
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6:11 pm, September 11, 2016
Quote:
Originally Posted by Carthax
Quote:
Originally Posted by Taboo
Please don't tell me to redownload 10Gb
You can first tr [..]
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6:11 pm, September 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try. If those don't work, submit a support ticket and provide our C [..]
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8:11 am, September 8, 2016
Quote:
Originally Posted by Hesk
Hello! If you are crashing when exiting the game, it is likely that is why your setting are not saving using the character select method. [..]
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6:11 pm, August 30, 2016
Quote:
Originally Posted by ZamboniChaos
I've heard reports that having your inventory open while entering a new zone or instance will cause a crash. I'd make sure your i [..]
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8:11 am, August 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you being kicked at any specific point? There's a current issue we're investigating where players will crash when [..]
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8:11 am, August 24, 2016
Quote:
Originally Posted by ZamboniChaos
From what we can tell so far, this seems to occur when ArcheAge is minimized during a loading screen. We're still investigating t [..]
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8:11 am, August 19, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Flusoya
What about mirage entering/exiting client crash? Woul [..]
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8:11 am, August 18, 2016
Quote:
Originally Posted by Hesk
Hello! Thank you for the bug report. I can confirm the issue has been passed on to the development team for a fix, so please keep an eye [..]
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8:11 am, August 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some additional troubleshooting steps on our support page you may want review. If those don't work, submit a s [..]
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6:11 pm, August 14, 2016
Quote:
Originally Posted by Carthax
While it would be great to give you an instant solution, unfortunately, that isn't the nature of troubleshooting. It may require that [..]
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6:11 pm, August 13, 2016
Quote:
Originally Posted by Baldr
I am sorry to hear that you are having these issues. If that fix did not work please submit a ticket with your customer service where we [..]
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8:11 am, July 26, 2016
Quote:
Originally Posted by Elucidator
We are currently aware of some login issues which we are trying to resolve ASAP. In the meantime however, you may want to try the s [..]
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8:11 am, July 21, 2016
Quote:
Originally Posted by Hesk
Hello! Please complete these tests and submit a support ticket at support.trionworlds.com and we'll be happy to investigate this issue fo [..]
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8:11 am, July 21, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 2.9, Build 9.1 Patch Notes -- The Zodiac Festival General Changes Added in 4 brand new, limited time [..]
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8:11 am, July 21, 2016
ArcheAge Version 2.9, Build 9.1 Patch Notes -- The Zodiac FestivalGeneral ChangesAdded in 4 brand new, limited time events. Read more about them here!
More user folders have been created in the game's [..]
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8:11 am, July 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hi! You may want to take a look at this support article and try the steps listed there. If those don't work, get in touch with ou [..]
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8:11 am, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd recommend trying these troubleshooting steps and see if that helps. If not, contact our CS team directly so they c [..]
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8:11 am, June 23, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if you're still having issues, please submit a support ticket at support.trionworlds.com.https://suppo [..]
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6:11 pm, June 15, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm the servers are currently up and running normally. Please attempt to patch again, and if you're unable to log in for [..]
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8:11 am, June 15, 2016
Glyph Beta has added some very cool new stuff so be sure to opt in to be a Beta tester! UpdatesChanged look and feel of Sign-In dialogues.
Streamlined new account creation.Can quickly create a bran [..]
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8:11 am, June 15, 2016
Quote:
Originally Posted by Fasti
Glyph Beta has added some very cool new stuff so be sure to opt in to be a Beta tester! UpdatesChanged look and feel of Sign-In dialogue [..]
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8:11 am, June 12, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear you're having trouble! Unfortunately Please try the steps located here. If that does not resolve your issue, please c [..]
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6:11 pm, June 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Orio. How often have you noticed this? I'm curious to know if it's fairly common.If basic troubleshooting didn't help, [..]
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6:11 pm, June 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Nennai! First, I would review the following support articles and make sure your friend has tried all of the relevant tr [..]
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