6:11 pm, April 15, 2018
Quote:
Originally Posted by Shiden
We have reversed these incorrect bans, but if you still cant login please log out completely and restart glyph. Sorry for the trouble e [..]
View
6:11 pm, April 15, 2018
Quote:
Originally Posted by Shiden
Hey everyone, these bans have been reversed. If you still have problems logging in, log out of glyph completely, and restart it. We are [..]
View
8:11 am, March 28, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,We have been mitigating a slew of DDoS attacks. There have been a number of disconnects, most of which occur during th [..]
View
7:11 am, December 14, 2017
Quote:
Originally Posted by Muzzy
We haven't forgotten about this, but there is a lot going on right now. I have spoken to the team every day about the compensation packs [..]
View
7:11 am, November 16, 2017
Quote:
Originally Posted by Muzzy
http://forums.archeagegame.com/showt...ctivity-IssuesThis is the current issue. Please be sure to follow along here.
Jump to [..]
View
7:11 am, November 15, 2017
Quote:
Originally Posted by Muzzy
http://forums.archeagegame.com/showt...ctivity-Issues This is something we've been aware of and reporting on all day. Keep up to date wi [..]
View
6:11 pm, October 24, 2017
Quote:
Originally Posted by Tinen
Hey folks, just wanted to give you an update here real quick. Our network team has identified an issue and are working to resolve it cur [..]
View
6:11 pm, October 8, 2017
Quote:
Originally Posted by GM Digna
Hi guys!This doesn't sound like fun; to be zooming along and suddenly crash.If you would, I'd like you to rule out the video drivers [..]
View
6:11 pm, October 8, 2017
Quote:
Originally Posted by GM Digna
Hi there!I'm sorry to hear you're having trouble with staying connected to the game. If you would, try the troubleshooting steps list [..]
View
8:11 am, July 6, 2017
Quote:
Originally Posted by Celestrata Bloodsong
One more update -- it looks things are back to normal. The network team will continue to monitor the servers, of course, [..]
View
8:11 am, July 6, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Morvael
Well, all of you seem to have done something.I just made my firs [..]
View
8:11 am, June 30, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Meridian
Tough break. What did you do?
Our GMs cau [..]
View
8:11 am, June 29, 2017
Hi Everyone,
Thanks so much for alerting us to the Trade NPCs missing on EU and other associated issues with them.
We're planning the fix at Midnight UTC today! No restart or disconnect necessary, but [..]
View
8:11 am, June 29, 2017
Quote:
Originally Posted by Muzzy
Hi Everyone,Thanks so much for alerting us to the Trade NPCs missing on EU and other associated issues with them.We're planning the fix [..]
View
8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue to be answered, and we will address it as soon as we are able.
Jump to post. [..]
View
8:11 am, June 23, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Praedyth
I got a new graphics card just the other week...is it possible [..]
View
6:11 pm, June 12, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey Ember, we're aware of this error and the staff is working to get the server back online for everyone. You can keep an [..]
View
8:11 am, May 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the wait. Our CS team will respond as soon as they take care of the tickets in front of yours! In the me [..]
View
8:11 am, April 13, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that this issue can be investigated by our Customer Service team.
[..]
View
5:11 pm, March 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Which servers are you attempting to log into? Your account is flagged as a Fresh Start account, which means you're onl [..]
View
7:11 am, March 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you trying to log into a Legacy server by any chance? It appears your account is flagged as Fresh Start, so you'll [..]
View
7:11 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having connection trouble. If you've already tried basic network troubleshooting, could you updat [..]
View
5:11 pm, February 9, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Delaque
That's the thing though People at Trion say they play but majori [..]
View
7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Kadbra
Update --I have received no communication other than the initial [..]
View
7:11 am, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already created a support ticket, so our CS team will review it as soon as they can!
Jump to [..]
View
7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. My first suggestion would be to review the following support articles and try the [..]
View
5:11 pm, January 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at this support article if you're still having problems. Keep in mind our NA servers are currently off [..]
View
5:11 pm, January 24, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, so that our Tech Support team can troubleshoot this with y [..]
View
7:11 am, January 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already attempted basic network troubleshooting, submit a ticket and provide our CS team with your network t [..]
View
7:11 am, January 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your account was flagged as Legacy, so this system is working as intended. I'm not sure why this wasn't ha [..]
View
5:11 pm, January 17, 2017
Quote:
Originally Posted by Hesk
Hello! In almost all cases, these are not actual disconnects from a GM, but other errors which are providing incorrect messaging. At this [..]
View
7:11 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having connection issues! I'd check out these troubleshooting steps and see if they help. If not, [..]
View
7:11 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by notme33
Request #805079
Thanks! If you could, please update [..]
View
7:11 am, January 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
9:48 PM PST Update: We're looking into reports from some players that they are disconnected at 100% on loading screens wh [..]
View
7:11 am, December 31, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 29. Here's where we are at for today: --Ven [..]
View
7:11 am, December 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I reviewed your account, and it appears to be flagged as a Legacy account. This means you won't be able to log into Fr [..]
View
7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 27. Here's where we are at for today:--Yesterday [..]
View
7:11 am, December 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 26. (Merry Kwanzaa today too!)Here's where we ar [..]
View
7:11 am, December 26, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 25. (Merry Christmas Day and Happy First Day of [..]
View
7:11 am, December 26, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by kueklol
I haven't heard of any grace period working for ANYONE [..]
View
5:11 pm, December 24, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 23 (and Merry Christmas Eve!)Here's where we are [..]
View
5:11 pm, December 21, 2016
Quote:
Originally Posted by Hesk
For any connection issues, whether to specific servers or regions, or in general, please submit a support ticket at support.trionworlds.c [..]
View
5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Hello! Your account was flagged as a legacy account on Dec. 10th, when you created the character Forna on the Kyrios server. While the ch [..]
View
7:11 am, December 20, 2016
Patch NotesArcheAge Game Login Service: New optimization put in place aimed at improvement in login flow stability. NA has a disproportionately large number of users using ping-assist type services, [..]
View
7:11 am, December 20, 2016
Quote:
Originally Posted by Fasti
Here's where we are at for today:--Overnight, the team continued to keep an eye on the service and continued to make sure it was running [..]
View
7:11 am, December 18, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Lortayn
@Celestrata I appreciate the update, even if there is n [..]
View
7:11 am, December 18, 2016
Quote:
Originally Posted by Celestrata Bloodsong
3:30 PM PST Update: As the NA servers have remained mostly stable, we've continued to increase capacity over their normal [..]
View
7:11 am, December 17, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by meinfro
What's the allotted time to be disconnected from being [..]
View
7:11 am, December 17, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers,On Saturday, December 17, we will be restarting the Prophecy server at 5:00 AM UTC in order to appl [..]
View
7:11 am, December 17, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day all! Welcome to the State of the Game update thread for December 16.Here's where we are at for today:--Overnight [..]
View
7:11 am, December 16, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Passed it over to the game again to take a look into. This is a route we've already been checking into, but the extra inf [..]
View
5:11 pm, December 15, 2016
Quote:
Originally Posted by Morgana
Greetings Adventurers!We will be restarting all North American servers tomorrow at 8 AM PST so that engineers from both Trion and XL c [..]
View
7:11 am, December 15, 2016
Quote:
Originally Posted by Celestrata Bloodsong
While we appreciate the community sentiment for a rollback, it's not an option we're going to pursue at this point. While [..]
View
5:11 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello JustSayMeow - I've reviewed your most recent response, and I believe you may have read it incorrectly. Please review the response r [..]
View
5:11 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if they don't resolve the issue for you, please submit a support ticket at support.trionworlds.com so [..]
View
5:11 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hey guys! We're still hard at work trying to hammer out the login, queue and disconnect problems everyone is experiencing. We understand [..]
View
7:11 am, December 13, 2016
Quote:
Originally Posted by Morgana
UPDATE 21: 9:12pm We are slowly letting more players into Reckoning, watching the health of the login server and game server alike. Th [..]
View
7:11 am, December 12, 2016
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by LuanaNogueira
My friend My friend tried to connect several times, gettin [..]
View
7:11 am, December 11, 2016
Quote:
Originally Posted by Khrolan
4:44pm PST Update: [Khrolan] NA SERVERS: The Kraken server will remain online for the time being as it's current player count is at ac [..]
View
7:11 am, December 8, 2016
We've recently gotten a lot of questions from you all regarding the specifics of the Fresh Start server, how accounts on the new server work, and what you can expect when playing there. We've taken yo [..]
View
5:11 pm, November 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Yep, we were aware of that bug and it's going to be addressed today, as well as the disconnects when you'd perform variou [..]
View
7:11 am, November 30, 2016
Quote:
Originally Posted by Amary
Got some status updates for you guys on many of the issues being (awesomely) collected here. :)Current reported bugs: * Black/Grey scree [..]
View
7:11 am, November 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We are aware that that players are continuing to disconnect once picking a name at character creation, and we have narrow [..]
View
7:11 am, November 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We are aware that that players are continuing to disconnect once picking a name at character creation, and we have narrow [..]
View
7:11 am, November 23, 2016
Hey everyone,
We experienced a series of network issues last week that caused disconnections and latency across all Trion Worlds games. We’ve worked hard on resolving the issues, and we& [..]
View
7:11 am, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey everyone,We experienced a series of network issues last week that caused disconnections and latency across all Trion [..]
View
7:11 am, November 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Dorick Maelstrom
I've found about three threads.. Trion.. why [..]
View
7:11 am, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Unfortunately, we're unable to assist with ban appeals on the forums. It appears you already have a ticket open with ou [..]
View
5:11 pm, November 17, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure to keep an eye on this thread for updates on the network issues:http://forums.archeagegame.com/showt...-PM-PDT-No [..]
View
5:11 pm, November 17, 2016
Quote:
Originally Posted by Hesk
Hello! Please review this forum post for the latest on our network issues:http://forums.archeagegame.com/showt...-PM-PDT-Nov-11
[..]
View
7:11 am, November 16, 2016
2:30 PM PDT, November 14 Update
Hey all, we have a new update on our progress in tackling these recent network issues. Over the weekend our network team performed a variety of mitigation steps to mak [..]
View
7:11 am, November 15, 2016
2:30 PM PDT, November 14 Update
Hey all, we have a new update on our progress in tackling these recent network issues. Over the weekend our network team performed a variety of mitigation steps to mak [..]
View
7:11 am, November 15, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Skillz1337
Would be nice if you guys at least confirmed that we [..]
View
7:11 am, November 15, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We're aware of the recent disconnection and we are working to resolve it. Our active discussion threads on all of these n [..]
View
7:11 am, November 15, 2016
Quote:
Originally Posted by Celestrata Bloodsong
From our side, things have begun to look more stable from the additional mitigation steps the team has put into place. We [..]
View
7:11 am, November 15, 2016
Quote:
Originally Posted by Celestrata Bloodsong
9:32 AM PDT, November 14 Update -- Our network continues to suffer connectivity issues and our team is working to mitigat [..]
View
7:11 am, November 12, 2016
November 11, 4:38 PM PDT Update -- Network Issues Remain Ongoing
Adventurers, our teams continue to work to solve these network issues, and will be continuing to work on them throughout the weekend. [..]
View
7:11 am, November 12, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Krystal
Celestrata sweetheart,How do we as players get custom a [..]
View
7:11 am, November 12, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Skillz1337
Thanks for the 30 loyalty but we pay patron for a fu [..]
View
5:11 pm, November 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! We're currently experiencing some reoccuring connection issues and we're working as fast as we can to resolve them. Sor [..]
View
7:11 am, November 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Alustriel
Thank you for the update and acknowledgment of the is [..]
View
7:11 am, November 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hello all!I'm closing out this server status thread, as we're moving things over to a more official thread discussing wha [..]
View
7:11 am, November 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hello all! We're going to be moving this discussion over to an official discussion thread, available here: http://forums. [..]
View
7:11 am, November 11, 2016
Greetings everyone,
We know the last two days of disconnects and lag have hurt your gameplay, and we want you to know that our teams have been working as hard as possible to get everything back to no [..]
View
5:11 pm, November 10, 2016
Quote:
Originally Posted by Hesk
Thank you for the update! The issues we were experiencing earlier have resurfaced, and we're looking into the issue again. To clarify, th [..]
View
7:11 am, November 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm not seeing any current issues with the Shatigon server, so you may want to give these troubleshooting steps a try. [..]
View
8:11 am, October 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
3:30 PM PDT: Our team continues to work on this issue, and we have nothing new to report at this time. Thank you for your [..]
View
8:11 am, October 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers!We are aware that some players may have been disconnected or are having trouble logging into the NA [..]
View
6:11 pm, October 19, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having connection issues! If you're still experiencing the "Gods have disconnected you" error, you [..]
View
6:11 pm, October 12, 2016
Quote:
Originally Posted by Celestrata Bloodsong
8:00 AM PDT Update: This update has begun!
Quote:
Originally Posted by RukiaMorpheus
A lot o [..]
View
8:11 am, October 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 2.9, Build 9.4 Patch Notes -- Hallowtide October means Hallowtide! The candy and snails of October h [..]
View
6:11 pm, October 6, 2016
Quote:
Originally Posted by ZamboniChaos
If you're still having trouble with this, you may want to take a look at this support article. If that doesn't help you, submit a [..]
View
6:11 pm, October 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having this issue, I'd review these troubleshooting steps and see if that helps you at all. If not, su [..]
View
8:11 am, October 4, 2016
Quote:
Originally Posted by Hesk
Quote:
Originally Posted by Sad Customer
I am having issues with trion as well. i noticed that i was getti [..]
View
8:11 am, August 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
All players will be connecting to and playing on the ETS server -- both NA and EU. This is the primary reason the tournam [..]
View
8:11 am, August 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you being kicked at any specific point? There's a current issue we're investigating where players will crash when [..]
View
6:11 pm, August 23, 2016
Quote:
Originally Posted by Baldr
Hey there! Sorry to hear that you are having these issues. Please submit a support ticket with the following information so that we may [..]
View
8:11 am, August 22, 2016
Quote:
Originally Posted by Elucidator
I'm very sorry for any inconvenience this may have caused. Rest assured we are currently aware of this issue, and working on a solu [..]
View
6:11 pm, August 14, 2016
Quote:
Originally Posted by Carthax
It may be worth trying to test your connection to our NA servers to see if there are any hiccups with the connection - https://support [..]
View
8:11 am, August 9, 2016
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps, and if they do not resolve the issue, please submit a support ticket directly at support.trionworlds.c [..]
View