8:11 am, April 2, 2018
Quote:
Originally Posted by Celestrata Bloodsong
One of the problems we have with this particular email send is that we can't contact anyone who opted out of our newslett [..]
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8:11 am, March 31, 2018
Quote:
Originally Posted by Muzzy
Anyone who received this email/care package is a Founder. The crate can be applied to Legacy or Fresh Start account.
Jump to [..]
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7:11 am, February 24, 2018
Quote:
Originally Posted by Muzzy
If you got an email, you won. We're still waiting for all winners to respond. Once all have been claimed we'll announce.
Jump [..]
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7:13 am, February 10, 2018
Quote:
Originally Posted by Muzzy
We've reached to the winners already. We have already had to draw new winners due to any original winners not replying. We're continuing [..]
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5:11 pm, February 7, 2018
Quote:
Originally Posted by Muzzy
Becoming a Trion Creator is based on quality content about Trion's games and the amount of effort you put in. Crafting and building in A [..]
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7:11 am, January 28, 2018
Quote:
Originally Posted by Fasti
Hey folks,If you've received any sort of punishment for in game behavior email appeals@trionworlds.com. We cannot fix those issues via t [..]
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7:11 am, December 31, 2017
It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be freed up for use by new and active players.
We will release the names of characters that have not l [..]
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7:11 am, December 31, 2017
Quote:
Originally Posted by Muzzy
It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be freed up for use by new and active p [..]
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6:11 pm, August 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So I can now see that the 24 hour land block is a controversial decision for some folks here, and I'd like to talk throug [..]
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8:11 am, August 18, 2017
Quote:
Originally Posted by Muzzy
Hi all,The image in the email is correct, not the header of the email."We are currently offering free server transfers to all playe [..]
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6:11 pm, August 9, 2017
Quote:
Originally Posted by Hesk
Unfortunately, we no longer offer live chat support. However, you can still report any issues at support.trionworlds.com or by emailing s [..]
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8:11 am, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we're unable to discuss appeals via the forums. Please check your email for any updates, and if you still have ques [..]
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8:11 am, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! This issue should now be resolved (we had a networking issue separate from the downtime). If you continue having problems connecti [..]
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8:11 am, July 11, 2017
Quote:
Originally Posted by Hesk
Hello Gadhelyn. It appears that there is some issue with your email address, as it is being listed as undeliverable. Please make sure the [..]
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8:11 am, June 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We can't assist with ban appeals on the forums, so please send an email to appeals@trionworlds.com if you haven't done [..]
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8:11 am, June 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our agents responded to your ticket, but here's the email address you asked for in case you still [..]
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8:11 am, June 13, 2017
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WI [..]
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8:11 am, June 13, 2017
Howdy ArcheAge Creators,
It's time for you to show us your moves! ArcheAge 3.5 Erenor Eternal is here and to celebrate we're offering a new Trion Worlds Creator Contest to support our amazing Trion C [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion_Mobi
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions NO PURCHASE NECESSARY TO EN [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion_Mobi
Howdy ArcheAge Creators,It's time for you to show us your moves! ArcheAge 3.5 Erenor Eternal is here and to celebrate we're offerin [..]
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8:11 am, June 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please refer to the email sent to your registered email address, and email appeals@trionworlds.com if you have any questions.
[..]
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8:11 am, May 31, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend trying another browser, and clearing your cache & cookies. if that doesn't resolve the issue, please ema [..]
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8:11 am, May 29, 2017
Quote:
Originally Posted by Hesk
Hello! Yes, you can contact customer support at support.trionworlds.com or by emailing support@trionworlds.com, and we will be happy to h [..]
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8:11 am, May 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! If you're seeing this error but can't connect to our website to submit a ticket, you can also contact our CS team b [..]
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8:11 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble with this, you can also submit a support ticket by sending an email to support@trionwor [..]
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8:11 am, April 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Spring Garden Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com or by email at support@trionworlds.com, and our Customer Service team ca [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Hello! If you are unable to submit a support ticket for any reason, you can always email support@trionworlds.com directly, and we will be [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Labor Madness Sweepstakes Official Rules and Conditions The ArcheAge® Labor Madness Sweepstak [..]
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8:11 am, March 30, 2017
Quote:
Originally Posted by Hesk
Hello! If you're unable to submit a ticket at the support site, you can always email support directly at support@trionworlds.com.
[..]
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5:11 pm, March 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I reviewed your account and it doesn't appear you're being blocked on our end. Please send an email to support@trionwo [..]
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7:11 am, March 8, 2017
Heya ArcheAge Friends!
Many of you PM me or contact me every day through various means (forum PM, Twitter PM, Discord PM, Skype PM, email... etc.) or you read my posts here on the forums. Some of you [..]
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7:11 am, March 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Heya ArcheAge Friends! Many of you PM me or contact me every day through various means (forum PM, Twitter PM, Discord PM [..]
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7:11 am, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Dhelmises
Tried it, unplugged for 10 mintues. No success.
I [..]
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5:11 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Please email support@trionworlds.com with the error message, as well as your current IP address, which you can confirm here (from the net [..]
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7:11 am, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're unable to log in and submit a ticket, you can contact our CS team by simply sending an email to support@trio [..]
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7:11 am, February 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you send an email to support@trionworlds.com our CS team would be happy to investigate this and take action if nece [..]
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7:11 am, February 16, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey Pascal! Unfortunately we cannot help with bans here on the forums. Only customer service will be able to help you out [..]
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7:11 am, February 15, 2017
Quote:
Originally Posted by Baelron
Unfortunately we are unable to address your suspension via the forums. We advise contacting our appeals team by emailing appeals@trion [..]
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5:11 pm, February 14, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket so that our Customer Service team can assist you with this issue. Since you're unable to access the [..]
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5:11 pm, February 5, 2017
Quote:
Originally Posted by Shiden
Quote:
Originally Posted by Arseenal
My account has been blocked! The tech support told me that I used to [..]
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5:11 pm, February 5, 2017
Quote:
Originally Posted by Carthax
I would make sure that you have noreply@trionworlds.com added to your safe contacts list, and if you're using gmail, to check your pro [..]
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7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Kadbra
Update --I have received no communication other than the initial [..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're having trouble submitting a ticket on the support page, you can create a ticket be sending an email to suppo [..]
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7:11 am, February 1, 2017
Quote:
Originally Posted by Celestrata Bloodsong
To update this thread, it looks like the no downtime post trouble stemmed from an email list that was suppose to notify t [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Unfortunately, we cannot assist with account bans on the forums. If you'd like to appeal your ban, please send an email to appeal [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Our team will respond to your appeals as soon as possible, but I'm afraid we can't provide any additional assistance with account [..]
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5:11 pm, January 26, 2017
Quote:
Originally Posted by Hesk
Hello! For information on your chat ban, please review your email again (and check your spam and other folders), as you should have recei [..]
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7:11 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket is still moving up the queue, so one of our CS agents will reply as soon as they can! I'm sorry for the d [..]
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5:11 pm, January 17, 2017
Quote:
Originally Posted by Hesk
Hello! In almost all cases, these are not actual disconnects from a GM, but other errors which are providing incorrect messaging. At this [..]
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7:11 am, January 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Antihero55
I know one guy who got over 3k gold the first 2 week [..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by Celestrata Bloodsong
For those of you who are still crashing, the team needs your dxdiag files to help better diagnose what may be the problem [..]
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5:11 pm, January 10, 2017
Quote:
Originally Posted by Hesk
Hello! As stated above, you can always submit a support ticket at support.trionworlds.com. You can also email support@trionworlds.com dir [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, please send an email to support@trionworlds.com so our CS team can look into this.
[..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by Trion_Mobi
Hey everyone, hope you all enjoyed the holidays! Thank you all for your contest email entries so far and you can sign-up to become [..]
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5:11 pm, January 2, 2017
Quote:
Originally Posted by Fasti
Hey there,The forums isn't the place for discussing bans. Anyone who is banned should send an email to appeals@trionworlds.com. The appe [..]
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7:11 am, January 1, 2017
Quote:
Originally Posted by Carthax
Sorry to hear about the issues that you encountered. We're glad to hear they seem to be resolved. In the future, if you can't access t [..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Please keep in mind that we cannot assist with ban appeals on the forums. If you wish to appeal your ban and have our C [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Since we can't assist with ban appeals on the forums, please send an email to appeals@trionworlds.com and our CS team will review [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Norian
It shows "NULL NULL" because there's no database entry for yo [..]
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5:11 pm, December 27, 2016
Quote:
Originally Posted by Hesk
Hello! This would require a ticket to be submitted, so that we can investigate properly. If you are unable to submit one in-game, please [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Hello! In any situation where the email registered to your account is not usable, we make an effort to correct that issue. If we do send [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing gold, please submit a support ticket at support.trionworlds.com, or email appeals directly at appeals@ [..]
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7:11 am, December 19, 2016
Quote:
Originally Posted by Carthax
In order to cut down on fraudulent purchases we have instituted an approval system. We will review these orders individually and eithe [..]
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7:11 am, December 19, 2016
Quote:
Originally Posted by Carthax
You can still contact support by sending an email to support@trionworlds.com, if you can't access the ticket submission section of the [..]
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5:11 pm, December 15, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we are unable to discuss account actions on the forums. If you have not done so, please submit an appeal to appeals [..]
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5:11 pm, December 15, 2016
Quote:
Originally Posted by Hesk
Hello! If you're still having issues and haven't received the code, please email support@trionworlds.com from the legacy account and we'l [..]
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5:11 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Unfortunately, we're unable to discuss account bans on the forums. Please submit an appeal to appeals@trionworlds.com if you want to disp [..]
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5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
If you can't submit a ticket from our support site, you can still send an email directly to support@trionworlds.com.
Jump t [..]
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5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
You have to log in to your account through support@trionworlds.com first, before it will allow you to submit a ticket. After you've lo [..]
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7:11 am, December 11, 2016
Quote:
Originally Posted by TrionBrasse
The best way to contact Customer Support is by submitting a ticket via support.trionworlds.comWe stopped doing emails and phone su [..]
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5:11 pm, December 10, 2016
Fresh Start Servers: A time of peace, tranquility and… okay, we can’t even make it through that sentence with a straight face.
When ArcheAge: Revelation hits on December 10, we [..]
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5:11 pm, December 10, 2016
Fresh Start ChangesSummonable mailboxes, including any-post owl types have either been removed from the game or can only be used by characters level 40 and higher.
Fresh Start servers cannot make use [..]
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5:11 pm, December 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Fresh Start Servers: A time of peace, tranquility and… okay, we can’t even make it through that sent [..]
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7:11 am, December 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Just to confirm again, yes, codes are being sent out. The email send is HUGE, so it's going to take all day for the email [..]
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7:11 am, December 8, 2016
We've recently gotten a lot of questions from you all regarding the specifics of the Fresh Start server, how accounts on the new server work, and what you can expect when playing there. We've taken yo [..]
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5:11 pm, December 4, 2016
Quote:
Originally Posted by Carthax
Keep in mind that setting up a subscription means that as long as something doesn't go wrong with the payment method, it will be set t [..]
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7:11 am, November 29, 2016
Quote:
Originally Posted by Quillodon
Hmm, we actually can't fix this one in-house without changing the text that appears automatically on ALL property.Emailing to XL so [..]
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5:11 pm, November 27, 2016
Quote:
Originally Posted by Carthax
In order to cut down on fraudulent purchases we have instituted an approval system. We will review these orders individually and eithe [..]
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5:11 pm, November 27, 2016
Quote:
Originally Posted by Carthax
I would suggest submitting a ticket to our support team, either by sending an email to support@trionworlds.com, or sending a ticket fr [..]
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5:11 pm, November 22, 2016
Quote:
Originally Posted by Hesk
Hello! What problem are you having with the email? Any email sent to support@trionworlds.com should generate a ticket and a response.
[..]
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5:11 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Our apologies for any inconvenience caused by the missing title. Unfortunately, customer support and the forum team are unable to addr [..]
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5:11 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Hello Susimelou! Please contact our gamemasters by logging into your account here, or by emailing support@trionworlds.com. Once they h [..]
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7:11 am, November 15, 2016
To those of you who won a siege scroll this past cycle, we'd like to provide you with an update on our efforts to refund your scroll bid.
Unfortunately, refunding bids from sieges is not an automated [..]
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7:11 am, November 15, 2016
Quote:
Originally Posted by Baelron
Hey there! Our development team is aware of and working to address these ongoing connectivity issues. We appreciate your report and I' [..]
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7:11 am, November 15, 2016
Quote:
Originally Posted by Celestrata Bloodsong
To those of you who won a siege scroll this past cycle, we'd like to provide you with an update on our efforts to refund [..]
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5:11 pm, November 6, 2016
Quote:
Originally Posted by Carthax
If you still have the debuff, you will need to submit a support ticket, either through our support site, or by sending an email to sup [..]
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5:11 pm, November 6, 2016
Quote:
Originally Posted by Carthax
If you truly wanted to free up the email address by deleting the account, you can submit a ticket through our support site or by sendi [..]
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6:11 pm, October 14, 2016
Quote:
Originally Posted by ZamboniChaos
We can't assist with chat bans on the forums, so please send an email to appeals@trionworlds.com if you'd like us to take a look [..]
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8:11 am, October 4, 2016
Quote:
Originally Posted by Hesk
Quote:
Originally Posted by Sad Customer
I am having issues with trion as well. i noticed that i was getti [..]
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6:11 pm, October 2, 2016
Quote:
Originally Posted by Carthax
Trion does not delete characters for any reason. However, as BlindTrinity mentioned, this could be the result of a server merge. I wou [..]
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6:11 pm, October 2, 2016
Quote:
Originally Posted by Carthax
Sorry to hear about your troubles recovering this account. While we're happy to help players recover these accounts, we are required t [..]
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6:11 pm, September 27, 2016
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the frustration! I've reviewed your account and it appears our support agent was able to resolve the errors on your [..]
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8:11 am, September 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by TheSirGentleman
I was just talking in whisper and guild chat al [..]
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8:11 am, September 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Unfortunately we can't assist with account bans on the forums, but if you send an email to appeals@trionworlds.com our [..]
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6:11 pm, September 16, 2016
Quote:
Originally Posted by Baldr
Hey there! I am sorry to see that you are having this issue. We went ahead and updated your ticket. Please check your email for further [..]
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8:11 am, September 16, 2016
Greetings Adventurers,
We realize that many of you are extremely eager to participate in the upcoming Blood in the Sand tournament. So eager that you've sent us a flurry of applications! In order to [..]
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8:11 am, September 15, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by rizkey
i get same bugged but already sent ticket please fix this
[..]
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6:11 pm, August 30, 2016
Quote:
Originally Posted by ZamboniChaos
I'd also recommend changing your account email and password if you're still able to login. This will hopefully prevent any furthe [..]
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8:11 am, August 30, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with action taken on your account, please submit a support ticket via support.trionworlds.com, or email appeals@tri [..]
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