8:11 am, April 17, 2018
Quote:
Originally Posted by Muzzy
Hi everyone! The European ArcheAge servers will be unavailable at 1:00 AM UTC (PDT +7) on 18th April for weekly maintenance and schedul [..]
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7:11 am, December 21, 2017
Quote:
Originally Posted by Muzzy
Hi inabaSunshine,Sounds like you are experiencing issues outside of this original problem - Thunderwing came back up at 2:03 PM PST (~5 [..]
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8:11 am, October 18, 2017
Quote:
Originally Posted by Muzzy
We've gotten reports from players that the issue has abated on the EU servers. If there is anyone still experiencing this, please respon [..]
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8:11 am, July 18, 2017
Quote:
Originally Posted by Muzzy
Hello Fellow Adventurers,I'll be out of the office from the 22nd - 30th, on a family trip.I apologize for my absence, but I hope a week' [..]
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8:11 am, July 18, 2017
Hello Fellow Adventurers,
I'll be out of the office from the 22nd - 30th, on a family trip.
I apologize for my absence, but I hope a week's notice will help this information get around. I'll be tradin [..]
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8:11 am, July 8, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by DoesntMatter
right with that being said, i can not use glyph period beca [..]
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8:11 am, May 19, 2017
Citizens of Erenor, gather around - it’s time to talk shop. I’m Merv “Khrolan” Lee Kwai and I’m the Executive Producer on ArcheAge. Today, the topic [..]
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8:11 am, May 19, 2017
Quote:
Originally Posted by Fasti
Citizens of Erenor, gather around - it’s time to talk shop. I’m Merv “Khrolan” Lee Kwai and I& [..]
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6:11 pm, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! Celestrata recently posted an update on this issue over in this thread. We're still working to nail down exactly wh [..]
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8:11 am, April 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys, just to update this thread, this issue is still open with us and the team continues to look into it.
[..]
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8:11 am, April 8, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by KaterineBabe
can we use proxy like the WTFast?thats wasnt ilegan / banna [..]
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7:11 am, March 18, 2017
Quote:
Originally Posted by ZamboniChaos
Thanks for the extra info! I'd suggest that anyone experiencing this issue submit a support ticket and attach their network test [..]
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5:11 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Please email support@trionworlds.com with the error message, as well as your current IP address, which you can confirm here (from the net [..]
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5:11 pm, February 14, 2017
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Originally Posted by Hesk
Hello and thank you for the reports! Unfortunately, our queue volume is higher than normal, so we are experiencing some delays. We will a [..]
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7:11 am, February 10, 2017
Quote:
Originally Posted by ZamboniChaos
If you're trying to connect to our EU servers, they're currently experiencing some problems. Our team is investigating now!
[..]
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5:11 pm, January 29, 2017
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Originally Posted by Carthax
If you haven't already, I'd suggest submitting a ticket to our Customer Support team. We're currently experiencing a large volume of t [..]
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5:11 pm, January 29, 2017
Quote:
Originally Posted by Carthax
CorScor is very right. Between Fresh Start server tickets and Trove coming to consoles, we are currently experiencing an extremely lar [..]
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5:11 pm, January 25, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by rikmarkes
What about the consequences for those that exploited [..]
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5:11 pm, January 25, 2017
Quote:
Originally Posted by Fasti
I've just updated the OP. We're bringing Prophecy up shortly and will bring up the rest if all is well. Thanks for your patience, everyo [..]
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5:11 pm, January 25, 2017
Quote:
Originally Posted by TrionBrasse
Our Devs and engineers are still investigating, examining crash logs and data. I am sorry that I do not yet have any further info [..]
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5:11 pm, January 25, 2017
Quote:
Originally Posted by TrionBrasse
UPDATE, 3:04 AM PST: The NA update is very likely going to be delayed. We have seen the EU servers adversely affected by the lates [..]
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5:11 pm, January 25, 2017
Quote:
Originally Posted by TrionBrasse
Ok folks, may as well move to the new thread (I am going to update it instead of this one, moving forward. - unfortunately we are [..]
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7:11 am, January 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Had to dig for a while to find your questions, but here they are. Mostly, these questions did not get answered at the tim [..]
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7:11 am, January 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
5:18 PM PST Update: So here's the plan of attack. We're going to continue to get the Reckoning server back up ASAP. While [..]
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5:11 pm, January 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
11:05 PM PST Update: The server is back open, but 3 areas of the game are still experiencing issues, most notably Nuimari [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by Trion_Mobi
Hey everyone, hope you all enjoyed the holidays! Thank you all for your contest email entries so far and you can sign-up to become [..]
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5:11 pm, January 1, 2017
Quote:
Originally Posted by Carthax
While we can't expedite the issue for you here, our agents are assisting each ticket in the order they are received. We're currently e [..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
The downtime is unexpected and could be related to the issue that Prophecy has recently been experiencing. We're working [..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good evening Adventurers,We are aware that the Reckoning server has become unavailable, and our team is working on restar [..]
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5:11 pm, December 24, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 23 (and Merry Christmas Eve!)Here's where we are [..]
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7:11 am, December 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
2:07 PM PST Update: The gray screens some players are experiencing are most likely related to the errors coming out of Gl [..]
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7:11 am, December 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
4:01 PM PST Update: As some players have asked if we are cancelling the upcoming siege cycle, we'd like to let you all kn [..]
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7:11 am, December 17, 2016
Quote:
Originally Posted by Celestrata Bloodsong
No, it will be coming, it's just delayed while we focus on the other issues the game is experiencing, as stated in our St [..]
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5:11 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hey guys! We're still hard at work trying to hammer out the login, queue and disconnect problems everyone is experiencing. We understand [..]
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7:11 am, December 12, 2016
Quote:
Originally Posted by Morgana
Sunday, December 1110:30 PM PST Update: The team continues to work on the various issues, and are still looking at the crashes players [..]
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7:11 am, November 16, 2016
2:30 PM PDT, November 14 Update
Hey all, we have a new update on our progress in tackling these recent network issues. Over the weekend our network team performed a variety of mitigation steps to mak [..]
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7:11 am, November 15, 2016
2:30 PM PDT, November 14 Update
Hey all, we have a new update on our progress in tackling these recent network issues. Over the weekend our network team performed a variety of mitigation steps to mak [..]
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7:11 am, November 12, 2016
November 11, 4:38 PM PDT Update -- Network Issues Remain Ongoing
Adventurers, our teams continue to work to solve these network issues, and will be continuing to work on them throughout the weekend. [..]
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5:11 pm, November 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! We're currently experiencing some reoccuring connection issues and we're working as fast as we can to resolve them. Sor [..]
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7:11 am, November 11, 2016
Greetings everyone,
We know the last two days of disconnects and lag have hurt your gameplay, and we want you to know that our teams have been working as hard as possible to get everything back to no [..]
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5:11 pm, November 10, 2016
Quote:
Originally Posted by Hesk
Thank you for the update! The issues we were experiencing earlier have resurfaced, and we're looking into the issue again. To clarify, th [..]
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6:11 pm, October 19, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having connection issues! If you're still experiencing the "Gods have disconnected you" error, you [..]
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6:11 pm, October 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
So to drop in here to clarify a few things:1. During our testing period, we added some technology to the servers to monit [..]
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8:11 am, September 27, 2016
Quote:
Originally Posted by Hesk
Hello! Please follow these steps, then submit a support ticket to support.trionworlds.com so our technical team can investigate the issue [..]
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6:11 pm, September 26, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Expendable
A lot of what I was trying to get across is that not [..]
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6:11 pm, July 9, 2016
Quote:
Originally Posted by Baelron
Hey katut! Sorry to see that you're experiencing problems with saying logged into the web site. If you are unable to sign in and submi [..]
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8:11 am, June 28, 2016
Quote:
Originally Posted by Hesk
Hello! I've looked into your issue and confirmed that your submitted ticket has been updated. Please review that update and let us know i [..]
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8:11 am, June 23, 2016
Quote:
Originally Posted by Hesk
Hello! These steps may help, but if you're still experiencing problems, please submit a support ticket to support.trionworlds.com.1. Unde [..]
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6:11 pm, June 16, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps while you wait for a response from our Technical Support team.https://support.trionworlds.com/hc/e...sconne [..]
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6:11 pm, June 16, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we are experiencing a high volume of tickets currently, but we will get to your support ticket as soon as we are ab [..]
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6:11 pm, June 16, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, please submit a support ticket directly at support.trionworlds.com. https://s [..]
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6:11 pm, June 14, 2016
Quote:
Originally Posted by Hesk
Hello! Please check your ticket #647100 for an update, and update that ticket if you're still experiencing any issues. Thanks!
[..]
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8:11 am, June 12, 2016
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com if you're still experiencing this problem. Thanks!
Jump to po [..]
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6:11 pm, June 6, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Eiwei
Could be so ez...
I wish feats of engineerin [..]
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6:11 pm, June 5, 2016
Quote:
Originally Posted by Elucidator
I'm very sorry to hear that! At the moment we are experiencing a higher than normal amount of tickets. That being said, we understa [..]
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6:11 pm, June 2, 2016
Quote:
Originally Posted by Hesk
Hello Panamon. I can see that you've submitted a ticket regarding the issue, and I can confirm that it is in the queue to be answered. Un [..]
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6:11 pm, June 2, 2016
Quote:
Originally Posted by Hesk
Hello Reedyy. I can see that you've submitted a ticket regarding the issue, and I can confirm that it is in the queue to be answered. Unf [..]
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6:11 pm, May 31, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket has been submitted and is in the queue to be processed. I do apologize, as we are experiencing hig [..]
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8:11 am, May 24, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Attention Adventurers! Today, the long anticipated 2.9 Ascension update is playable on the Public Test Servers. Now you c [..]
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8:11 am, May 21, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear that Herothy! This sounds most likely to be the result of your computer's hardware, or out dated drivers. Please try [..]
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6:11 pm, May 20, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Sinne
Same. I tried all the methods and nothing. Since yesterday, I can [..]
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6:11 pm, May 14, 2016
Quote:
Originally Posted by Shiden
Quote:
Originally Posted by TheUndeadCpt
Yesterday I was doing sunken packs with my friends. My game at t [..]
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8:11 am, May 14, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Jeremiah179
We did report it here in multiple threads, only to [..]
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8:11 am, May 11, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! My first suggestion would be changing your password and updating your account email if you haven't already. W [..]
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8:11 am, May 4, 2016
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket is still in the queue and one of our CS agents will reply as soon as possible. We're experiencing fairly [..]
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8:11 am, May 2, 2016
Quote:
Originally Posted by Elucidator
It's possible this may be ISP related if everyone experiencing it is indeed playing in Sweden. That being said, I have just verifie [..]
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6:11 pm, April 27, 2016
Quote:
Originally Posted by Hesk
Please let us know if this issue is still occurring - I've confirmed that all servers are currently accessible, but if some players are s [..]
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6:11 pm, April 27, 2016
Quote:
Originally Posted by Hesk
I can confirm that the servers are up and running currently, and are accepting new logins. If you're still experiencing an issue logging [..]
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8:11 am, April 27, 2016
Quote:
Originally Posted by Hesk
I can confirm that the servers are up and running currently, and are accepting new logins. If you're still experiencing an issue logging [..]
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8:11 am, April 17, 2016
Quote:
Originally Posted by Celestrata Bloodsong
It looks like these issues may have been related to network difficulties that we were experiencing across all games in th [..]
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6:11 pm, March 31, 2016
Quote:
Originally Posted by ZamboniChaos
We've been experiencing some intermittent network issues since the early morning, but the majority of them appear to be fixed now [..]
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8:11 am, March 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Thanks for your patience everyone! It looks like a variety of major internet providers were experiencing some connection [..]
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7:11 am, March 23, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Shinta
A year later.. still the same problem. I can't believe the issue [..]
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7:11 am, January 29, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Mudbone827
Along with no thumb, I am also experiencing the INAB [..]
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5:11 pm, December 26, 2015
Quote:
Originally Posted by Fasti
Hey folks, Can you try restarting Glyph and try logging in now? I believe the network issue has been addressed.
Jump to post [..]
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7:11 am, December 22, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers,The North American ArcheAge servers will be unavailable at 8:00 AM PST (GMT-8) on Tuesday, December [..]
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7:11 am, December 22, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers,The European ArcheAge servers will be unavailable at 2:00 AM GMT (PST+8) / 3:00 AM CET on Wednesday [..]
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7:11 am, December 22, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Update 12/21: Tomorrow's patch has a new graphics shader that may correct some of the issues players are experiencing reg [..]
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7:11 am, November 14, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream: The Divine Clock is now ru [..]
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7:11 am, November 14, 2015
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream:The Divine Clock is now running: Log in to ArcheAge to take advantage of additional loyalty tokens generated [..]
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8:11 am, October 17, 2015
10/16 Update: XL has put together the hotfix and we have received the files. They are currently in final testing, but we are working to get this fix onto the servers tonight. -Celestrata10/15 Update: [..]
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6:11 pm, October 15, 2015
10/15 Update: We've been working diligently to define the best course of action. We've had two potential solutions on the table: 1) quickly fix the skill queue GCD abuse issues and push it live to sup [..]
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8:11 am, October 15, 2015
10/14 Update: Both XL and Trion have decided on taking the path to fix Skill Queue once and for all instead of simply swapping the skills back. Both teams will be coordinating together to perform test [..]
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8:11 am, October 1, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by Penro
For a while I'd been wondering why I was having difficulties with m [..]
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8:11 am, September 27, 2015
Quote:
Originally Posted by Quillodon
Hey guys! The cloak tooltip is a text error, and should say 7% attack speed. I've fixed it in our files, but it'll still be wrong un [..]
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6:11 pm, September 23, 2015
Quote:
Originally Posted by Celestrata
Hey guys, I see some people in here who say they haven't gotten their free patron time. Check to make sure it wasn't already added [..]
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8:11 am, September 11, 2015
Quote:
Originally Posted by Khrolan
Hi all,We've made a couple changes today to address repeated disconnects on PTS. Please respond to this thread if:1) You're continuall [..]
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8:11 am, August 10, 2015
Quote:
Originally Posted by Celestrata
Greetings Adventurers!If you are experiencing issues regarding your patron status, where the ArcheAge website reports that you have [..]
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8:11 am, August 3, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by DigitalRenegade
+1. That would have only helped if you were someone who c [..]
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6:11 pm, July 17, 2015
Quote:
Originally Posted by Celestrata
Hi there Nordon,For issues such as this, we unfortunately can't help you out here on the forums. However, as you did submit your is [..]
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6:11 pm, July 11, 2015
Quote:
Originally Posted by TrionBrasse
RESOLVED: Platform restart has completed and functionality is slowly returning to CST and the Marketplace. We confirmed we were ab [..]
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8:11 am, June 20, 2015
Quote:
Originally Posted by Scapes
10:40 PM PDT: The European servers are online but the login server is still experiencing an outage. The team is still working to restor [..]
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8:11 am, June 17, 2015
Quote:
Originally Posted by Scapes
Sorry about that! The Marketplace is experiencing some delays in sending purchases to characters. If anyone still hasn't received what [..]
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8:11 am, June 5, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by DarkSkadi
im more pissed off than a few minutes where i writed the first tick [..]
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8:11 am, May 21, 2015
Quote:
Originally Posted by Khrolan
I think it's very important for people who work on any game to play it and I regularly encourage everyone who works on ArcheAge to bec [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Kicek
Game crashes to desktop every few minutes and opens hackshield troublesh [..]
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6:11 pm, May 3, 2015
Quote:
Originally Posted by Ocho
Heya folks,We're currently experiencing a power issue with that may cause a temporary inability to use certain functions of the game such [..]
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6:11 pm, May 2, 2015
Quote:
Originally Posted by GM Fasti
If your computer is going to a blue screen crash, locking up, or restarting itself, something is crashing Windows itself. A Blue Scre [..]
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8:11 am, April 29, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Malaria
SCAPES - IDK wtf is going on with my PC or what. I hit PLAY on NA, gl [..]
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8:11 am, April 29, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Shiverwind
it gives me a error every time I update, confirmed others are havi [..]
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