8:12 am, April 6, 2018
Quote:
Originally Posted by Muzzy
Most of the items from packs and founder's items should have been received. If you do not have the items by end of day tomorrow (Friday) [..]
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8:11 am, April 2, 2018
Quote:
Originally Posted by Celestrata Bloodsong
One of the problems we have with this particular email send is that we can't contact anyone who opted out of our newslett [..]
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8:11 am, March 31, 2018
Quote:
Originally Posted by Muzzy
Anyone who received this email/care package is a Founder. The crate can be applied to Legacy or Fresh Start account.
Jump to [..]
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7:11 am, February 28, 2018
Learn the ancient secret of the Daru and help them raise their eggs, plus check out the new Blue Dragon costume.
The Daru Festival runs from maintenance on February 27 and continues to March 14 at [..]
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7:11 am, February 28, 2018
Quote:
Originally Posted by Muzzy
Hi everyone!The European ArcheAge servers will be unavailable at 2:00 AM UTC (PST +8) on Tuesday, February 27th for weekly maintenance a [..]
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7:11 am, February 28, 2018
Quote:
Originally Posted by Muzzy
Hi everyone!The North American ArcheAge servers will be unavailable at 11:00 PM PST on Tuesday, February 27th for weekly maintenance and [..]
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7:11 am, February 28, 2018
Quote:
Originally Posted by Muzzy
Learn the ancient secret of the Daru and help them raise their eggs, plus check out the new Blue Dragon costume. The Daru Festival ru [..]
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8:11 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team will respond as soon as they take care of the tickets in front of yours. Sorry for the wait!
Jump [..]
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5:11 pm, February 21, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, these promotional codes were only available for a limited time; as that timer has now expired, the code is no longe [..]
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5:11 pm, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was moving up the queue, and we'll reply as soon as we can. Keep in mind that we're working th [..]
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7:11 am, January 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! Due to the amount of tickets currently in our queue, it may be up to a week before you're able to receive a response. O [..]
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7:11 am, December 28, 2016
[QUOTE=Celestrata Bloodsong;2514543]
[QUOTE=Carlee;2514534]@Celestrata regarding re-enabling previous item grants: does this mean that I will get my additional Founders Pack that was originally grante [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Hello! In any situation where the email registered to your account is not usable, we make an effort to correct that issue. If we do send [..]
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5:11 pm, December 15, 2016
Quote:
Originally Posted by Hesk
Hello! If you're still having issues and haven't received the code, please email support@trionworlds.com from the legacy account and we'l [..]
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5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
I would suggest submitting a ticket to our support team, if you have not already. Unfortunately, it's not something we'd be able to fi [..]
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5:11 pm, December 10, 2016
Fresh Start ChangesSummonable mailboxes, including any-post owl types have either been removed from the game or can only be used by characters level 40 and higher.
Fresh Start servers cannot make use [..]
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7:11 am, December 10, 2016
Adventurers,
As the items in the Founder's Codes we're sending out today are only available in the Revelation update, we've temporarily blocked players from redeeming their Founder's codes. If you at [..]
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7:11 am, December 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,As the items in the Founder's Codes we're sending out today are only available in the Revelation update, we'v [..]
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7:11 am, December 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Just to confirm again, yes, codes are being sent out. The email send is HUGE, so it's going to take all day for the email [..]
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7:11 am, December 8, 2016
We've recently gotten a lot of questions from you all regarding the specifics of the Fresh Start server, how accounts on the new server work, and what you can expect when playing there. We've taken yo [..]
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7:11 am, March 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Neyix! I'd submit a support ticket so our CS team can investigate. If they determine that you haven't received all the [..]
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8:11 am, September 24, 2015
Quote:
Originally Posted by Celestrata
I can answer both of your issues:1. Some people bought Depths packs before they went off of the store and used the codes on their M [..]
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6:11 pm, September 10, 2015
Good evening everyone!
It's our final hours before we begin the merge, and we wanted to get as much information as we could wrapped up into one thread for everyone to read. The information below will [..]
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8:11 am, September 10, 2015
Quote:
Originally Posted by Celestrata
Good evening everyone! It's our final hours before we begin the merge, and we wanted to get as much information as we could wrappe [..]
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8:11 am, September 3, 2015
Saw someone mention that there should be one and thought that was a good idea so here, here is a consolidated list of Answers from the Official Q/A sessions regarding Merge/Transfers ; non-Merge-perti [..]
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6:11 pm, September 1, 2015
The answers below are a combination of the latest information from both us here at Trion and the team at XL to the questions you have asked. If you have a new question, or one of your questions hasn&a [..]
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6:11 pm, September 1, 2015
Quote:
Originally Posted by Celestrata
The answers below are a combination of the latest information from both us here at Trion and the team at XL to the questions you ha [..]
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8:11 am, July 11, 2015
Quote:
Originally Posted by Celestrata
ABOUT YOUR ITEMS: What happens to my items with the Evolution?Our goal is to ensure that all personal, inventory and bank items wi [..]
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8:11 am, June 19, 2015
Join Producer Merv "Khrolan" Lee Kwai, Senior Project Manager "FireCait" Victoria Voss, and Senior Community Relations Manager Evan "Scapes" Berman on the Trion Worlds [..]
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8:11 am, June 19, 2015
Quote:
Originally Posted by Scapes
Join Producer Merv "Khrolan" Lee Kwai, Senior Project Manager "FireCait" Victoria Voss, and Senior Community Relati [..]
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8:11 am, May 21, 2015
The Production Team has returned from visiting XLGAMES! Join Producer Merv "Khrolan" Lee Kwai, Associate Producer Amanda "Amary" Fry, and Senior Community Relations Manager Evan & [..]
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8:11 am, May 21, 2015
Quote:
Originally Posted by Scapes
The Production Team has returned from visiting XLGAMES! Join Producer Merv "Khrolan" Lee Kwai, Associate Producer Amanda &q [..]
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8:11 am, April 15, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Zatanna
Y'all are great, hey. I gave up trying to play, and recently tried [..]
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8:11 am, April 11, 2015
Quote:
Originally Posted by Scapes
Adventurers,Just a quick notification! If you purchased a Secrets of Ayanad Founder's Pack, be sure to claim your goods from your in-ga [..]
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7:11 am, January 30, 2015
Join Lead Producer Victoria "FireCait" Voss, Producer Merv "Khrolan" Lee Kwai, Associate Producer Amanda "Amary" Fry, and Senior Community Relations Manager Evan "S [..]
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7:11 am, January 10, 2015
Happy new year! The Marketplace and Loyalty Store have been updated.New Marketplace ItemsFriendly Flyer Treasure Chest: Has a chance to contain a rare Sloth Glider (Glider Companion: Sloth). This gli [..]
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7:11 am, January 10, 2015
Quote:
Originally Posted by Scapes
Happy new year! The Marketplace and Loyalty Store have been updated. New Marketplace Items Friendly Flyer Treasure Chest: Has a ch [..]
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7:11 am, January 9, 2015
Quote:
Originally Posted by Amary
The Friendly Flyer Treasure Chest glides into the Marketplace featuring the Sloth Glider (Glider Companion: Sloth)! This glider has been [..]
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5:11 pm, December 7, 2014
Quote:
Originally Posted by GM Fasti
Go ahead and submit a ticket for us. Once we have a ticket, we'll do our best to get you fixed up as soon as possible. Thanks!
[..]
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7:11 am, December 3, 2014
Quote:
Originally Posted by BrandGuru
Assuming you have your Founder's Items to claim: 1.) Log into Glyph 2.) Click on ArcheAge 3.) Scroll down to your Founder's Pack 4 [..]
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7:11 am, November 20, 2014
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Suntzu
This same thing happened to me. For the quick fix i used my remaining [..]
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7:11 am, November 9, 2014
Adventurers,
A few months ago when we first discussed the ArcheAge Patron Program, a 10% discount on Marketplace purchases was mentioned as a perk of being a Patron. While an "after launch" [..]
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5:11 pm, November 1, 2014
Quote:
Originally Posted by GM Fasti
There are Founder's Packs that were available prior to the launch of ArcheAge and Starter Packs that are available for purchase since [..]
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5:11 pm, October 29, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by ARA
My computer crashed while playing AA, and now it freezes when loading. [..]
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12:07 pm, October 28, 2014
Adventurers,
As detailed in our Founder's Pack offer, players who purchased Archeum or Gold Founder's Packs will receive the titles granted by the Founder's Packs below theirs. Gold Founders will rec [..]
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12:07 pm, October 28, 2014
As announced in our Known Issues thread yesterday, we reissued the missing 30 days of bonus Patron Time to all Patron and Founder accounts that made purchases before September 21 as previously announc [..]
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2:23 am, May 15, 2014
ArcheAge is a medieval fantasy massively multiplayer online role-playing game (MMORPG) developed by Korean studio XL Games.The game has launched in eastern territories (Korea, Russia [..]
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