7:11 am, March 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Anselmo
I usually let archeage open when i do other stuff like [..]
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7:11 am, January 16, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Luniliel
Okay let see from a player view then ! Additional Arc [..]
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8:11 am, August 21, 2015
Quote:
Originally Posted by Celestrata
It's still allowed. Now that there is no Hackshield it is easier, of course, but the same rules apply. No unattended gameplay, no b [..]
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8:11 am, August 20, 2015
Greetings Adventurers!
Below are the ArcheAge patch notes for our latest update to the Devouring Depths. This update adds in the previewed Blue Salt Festival, re-awakens the flames of the Red Dragon, [..]
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8:11 am, August 20, 2015
Quote:
Originally Posted by Celestrata
Greetings Adventurers! Below are the ArcheAge patch notes for our latest update to the Devouring Depths. This update adds in the p [..]
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8:11 am, August 19, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by MCBOB
Hey mods...you have the time to move this thead out of the public e [..]
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6:11 pm, August 18, 2015
Quote:
Originally Posted by Celestrata
It may be because the PTS files have disabled HackShield and GameGuard, while the live servers still have HackShield running. This [..]
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8:11 am, August 18, 2015
Quote:
Originally Posted by Celestrata
Greetings Adventurers! The Public Test Server will be unavailable today starting at 5:00 PDT (-7 GMT) as we update the server to o [..]
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8:11 am, July 29, 2015
Quote:
Originally Posted by Celestrata
Adventurers, The European ArcheAge servers will be unavailable at 1:00 AM GMT (PDT+7) on Thursday, July 30 for a scheduled update. [..]
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8:11 am, July 29, 2015
Quote:
Originally Posted by Celestrata
Adventurers, The North American ArcheAge servers will be unavailable at 8:00 AM PDT (GMT-7) on Wednesday, July 29 for a scheduled [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Kicek
Game crashes to desktop every few minutes and opens hackshield troublesh [..]
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6:11 pm, May 3, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by thinice
So before the patch I could log onto the game with out problem, now [..]
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8:11 am, May 1, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by AaronJBrown
So hey guys, I'm having a problem with the game as I see it is co [..]
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6:11 pm, April 12, 2015
Quote:
Originally Posted by GM Fasti
If that doesn't work for you, the error is a Hackshield error, so try the steps on this article to get it resolved.Usually, adding th [..]
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6:11 pm, April 11, 2015
Quote:
Originally Posted by GM Fasti
Hey there, taking the steps to resolve Hackshield troubleshooting should get you up and running. If you use a firewall or antivirus [..]
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6:11 pm, April 5, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Whitebee
i tried all you said but it does not work
What you'r [..]
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5:11 pm, March 27, 2015
Quote:
Originally Posted by GM Fasti
We have a thread regarding Hackshield issues that shows multiple steps used to help get players up and running. Also, there was an is [..]
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5:11 pm, March 27, 2015
Quote:
Originally Posted by GM Fasti
If your issue is with Hackshield, follow the steps listed on this thread, even if you tried them before. There was an issue preventin [..]
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5:11 pm, March 26, 2015
Quote:
Originally Posted by GM Fasti
Hey there,That page is the Korean language version of our Hackshield troubleshooting article.If you're not able to get the game up an [..]
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5:11 pm, March 25, 2015
Quote:
Originally Posted by GM Fasti
If you're having trouble with Hackshield, post in this thread for me so we can track these issues. Also, there are steps on that thre [..]
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5:11 pm, March 22, 2015
Quote:
Originally Posted by GM Fasti
That page indicates an issue with Hackshield. Follow these steps for me. Also, add the full Glyph folder to your antivirus exceptions [..]
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5:11 pm, March 21, 2015
Quote:
Originally Posted by GM Fasti
Can you provide some detail regarding what happens when you try to launch the game? Is there an error message? If so, what is that er [..]
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5:11 pm, March 15, 2015
Quote:
Originally Posted by GM Fasti
Hey there,You've mentioned doing everything we've requested, but I am not sure what specific steps you've taken. I wasn't able to fin [..]
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5:11 pm, March 13, 2015
Quote:
Originally Posted by GM Fasti
If the computer was provided by your school, it's likely got restrictions on the kind of software that can be installed. It's likely [..]
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5:11 pm, March 12, 2015
Quote:
Originally Posted by GM Fasti
Make sure you have tried all of our Hackshield troubleshooting steps.Also, just to be safe, try our general crashing troubleshooting. [..]
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5:11 pm, March 11, 2015
Quote:
Originally Posted by GM Fasti
Hey there Orio, Just to make sure I fully understand your issue, can you clarify if you're disconnecting from the game while playing [..]
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7:11 am, March 11, 2015
Quote:
Originally Posted by GM Fasti
If the troubleshooting steps on our Hackshield article haven't resolved the issue for you, there are still other steps to try.The bes [..]
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5:11 pm, March 4, 2015
Quote:
Originally Posted by GM Fasti
What is the URL of the site you are being directed to? Make sure that you open any security software on your PC (including Microsoft [..]
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5:11 pm, February 25, 2015
Quote:
Originally Posted by GM Fasti
What antivirus program do you use? What version of Windows? Make sure the antivirus program is active, as disabling it will not resol [..]
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5:11 pm, February 21, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Angelofdestiny
Since the recent update I had to reinstall the game and then [..]
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5:11 pm, February 20, 2015
Quote:
Originally Posted by GM Fasti
The error with the Korean language pop up is a Hackshield error. Try our Hackshield troubleshooting steps. Also, try these steps as [..]
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5:11 pm, February 12, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by blackhole
I was downloading a driver update.
Thanks! I will p [..]
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7:11 am, February 5, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Haxel0rd
that Hackshield actually is a "Rootkit"
No, Ha [..]
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5:11 pm, February 4, 2015
Quote:
Originally Posted by GM Fasti
Here are the steps to try. Looks like that page is still pointing to our old support site. Sorry about that!If you don't have Firefox [..]
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7:11 am, February 3, 2015
Quote:
Originally Posted by GM Hummingbird
Quote:
Originally Posted by emperorhando
I login to Gyph normally, when I click play button, new [..]
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5:11 pm, January 29, 2015
Quote:
Originally Posted by GM Fasti
First up, try our Hackshield troubleshooting steps. If that doesn't resolve the issue for you, give these steps a try. Thanks!
[..]
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5:11 pm, January 24, 2015
Quote:
Originally Posted by GM Fasti
That page is for Hackshield troubleshooting. Make sure to do those steps, posted here in English.In addition, make sure to check for [..]
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5:11 pm, January 18, 2015
Quote:
Originally Posted by GM Fasti
Give our Hackshield troubleshooting steps a try for me. When that is done, check for any updates you may have available for any antiv [..]
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5:11 pm, January 17, 2015
Quote:
Originally Posted by GM Fasti
For those who are looking for general Hackshield troubleshooting steps, you can find them here on the support site. Sempro, if you a [..]
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5:11 pm, January 12, 2015
Quote:
Originally Posted by BrandGuru
It sounds like you're having problem when Hackshield loads. For some troubleshooting tips, check out: https://trionworlds.zendesk.co [..]
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5:11 pm, January 9, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Banni
I have a ticket that I made when I was making a purchase, which is st [..]
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5:11 pm, December 18, 2014
Quote:
Originally Posted by GM Fasti
Go ahead and run through these Hackshield troubleshooting steps. Instead of adding just the executable files to your exceptions list, [..]
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5:11 pm, December 5, 2014
Quote:
Originally Posted by GM Fasti
Hey there! DO you use Avast antivirus, by any chance? If so, go ahead and check for any updates that might be available. If not, make [..]
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7:11 am, December 5, 2014
Quote:
Originally Posted by BrandGuru
If you're having problems with Hackshield, please review the following article: Hackshield TroubleshootingEscalation instructions ar [..]
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5:11 pm, December 4, 2014
Quote:
Originally Posted by GM Fasti
Where do you have Glyph and ArcheAge installed on your PCs?If you haven't, make sure to submit a ticket and attach your Hackshield lo [..]
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5:11 pm, November 30, 2014
Quote:
Originally Posted by GM Fasti
If nothing happens when you click Play, it might be related to Hackshield. Go ahead and try the troubleshooting steps on this article [..]
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5:11 pm, November 30, 2014
Quote:
Originally Posted by GM Fasti
Go ahead and check your support ticket for an update. Make sure you have done all of these steps, then update that ticket with your H [..]
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5:11 pm, November 29, 2014
Quote:
Originally Posted by GM Fasti
That's a Hackshield error directing to the wrong page. Sorry about that! If you follow the steps on this article you should be able t [..]
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7:11 am, November 28, 2014
Quote:
Originally Posted by GM Hummingbird
Hey guys, Have you tried these troubleshooting steps yet? If those don't work, let us know what you've tried so far!
[..]
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5:11 pm, November 26, 2014
Quote:
Originally Posted by GM Fasti
If you're having Hackshield trouble, make sure to go through all of these steps. To be safe, you may want to add the full folders fo [..]
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5:11 pm, November 22, 2014
Quote:
Originally Posted by GM Fasti
Hey Fawkeye!I posted these steps in another thread, but think they might help in your case as well.Go ahead and try the steps listed [..]
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7:11 am, November 21, 2014
Quote:
Originally Posted by GM Hummingbird
Hi there! Go ahead and try these troubleshooting steps, they should resolve the Hackshield issue you're experiencing.
[..]
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7:11 am, November 15, 2014
Quote:
Originally Posted by Scapes
The thread you're referencing was closed because the response fully addresses the topic: http://forums.archeagegame.com/showt...=1#pos [..]
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5:11 pm, November 14, 2014
Quote:
Originally Posted by GM Fasti
Hey there Nemorov!Try the steps you haven't already done from this article on crashing issues.The step in there to minimize backgroun [..]
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7:11 am, November 14, 2014
Adventurers,
ArcheAge is updating to Version 1.2 Build 4.15! The patch notes can be found below.
Quote:
Originally Posted by Scapes
AURORIA
* The Auroria siege schedul [..]
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7:11 am, November 14, 2014
AURORIA
* The Auroria siege schedule has been changed to start sooner!
* Sieges tokens will be listed on the Auction House every three weeks at 2:30 PM PST / 10:30 PM GMT followed by the siege declara [..]
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7:11 am, November 14, 2014
Quote:
Originally Posted by Scapes
AURORIA* The Auroria siege schedule has been changed to start sooner!* Sieges tokens will be listed on the Auction House every three we [..]
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5:11 pm, November 13, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Linda Shors
Since the latest post-Auroria update (it patched yesterday), I [..]
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5:11 pm, November 10, 2014
Quote:
Originally Posted by GM Hummingbird
Quote:
Originally Posted by Darshu
I tried Google and found a lot of post but none with a solutio [..]
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7:11 am, November 7, 2014
Quote:
Originally Posted by GM Hummingbird
Hey there, The error you're getting is generally caused by an issue with Hackshield. I would suggest trying these troubleshoo [..]
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7:11 am, November 6, 2014
Quote:
Originally Posted by GM Hummingbird
Quote:
Originally Posted by artist
Is that why when I try to launch Glyph it comes up with some f [..]
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7:11 am, November 6, 2014
Quote:
Originally Posted by GM Fasti
Hey there! I want to try to get this sorted out for you as soon as possible, so there are a few steps that work for most Hackshield [..]
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7:11 am, November 6, 2014
Quote:
Originally Posted by GM Hummingbird
Quote:
Originally Posted by Allium
I too am having issues since the patch - tried all the delete [..]
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7:11 am, November 4, 2014
AURORIA
* Explore six new lands: Nuimari, Heedmar, Marcala, Calmlands, Exeloch, and Sungold Fields.
* Be the first to claim Archeum Lodestones in Marcala, Calmlands, Heedmar, and Nuimari, each availab [..]
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5:11 pm, November 2, 2014
Quote:
Originally Posted by GM Fasti
Hey! I'd like to help get you squared away as soon as possible, but I could use some additional info. You said you were able to play [..]
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5:11 pm, November 2, 2014
Quote:
Originally Posted by GM Fasti
That sounds like a Hackshield issue, but just to be sure, can you install DirectX 9 onto your PC, even if you have done that before? [..]
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5:11 pm, October 29, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by KatTan
OMG i have the same problem and i tried everything...EVERYTHING an i [..]
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