8:11 am, March 30, 2018
Quote:
Originally Posted by Muzzy
Hello adventurers!This thread will be for you to ask 4.5 related questions only. Please take a look at the Patch Notes first: http://for [..]
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8:11 am, March 30, 2018
Quote:
Originally Posted by Quillodon
THAT'S what it is!Thank you. I noticed something was wonky with those when i was messin' around with it, but I had to set it aside f [..]
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7:11 am, February 3, 2018
Quote:
Originally Posted by Muzzy
This post has spawned a lot of conversation around the topic of exploits, especially surrounding Levi. One of those posts ( http://forum [..]
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7:11 am, January 27, 2018
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Elfred
I think the absence of a response aside from BDD's howdy doody, f [..]
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7:11 am, December 16, 2017
Quote:
Originally Posted by Muzzy
ThatPlayer,If you read the reddit post, you'd have seen my response. let me pull that up for you.https://www.reddit.com/r/archeage/co... [..]
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7:11 am, November 23, 2017
Hello Adventurers,
There will not be a livestream this Friday, November 24th. The studio is off for Thanksgiving holiday. Regarding the DDoS: Should it continue, our team will remain vigilant and mai [..]
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7:11 am, November 23, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers,There will not be a livestream this Friday, November 24th. The studio is off for Thanksgiving holiday. Regarding the D [..]
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7:11 am, November 11, 2017
Quote:
Originally Posted by Muzzy
We've been keeping track of this and collecting ideas. However, we don't have the means to check them against what is possible, or what [..]
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8:11 am, October 25, 2017
Quote:
Originally Posted by Muzzy
I've definitely seen this pop up in the past and we have taken note of it. Sorry for the late response. I'll check in with the team abou [..]
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8:11 am, September 30, 2017
Hello Adventurers,
We've temporarily swapped the store back to the Faelight Wings Crate while we verify the contents of the Milkmaid Crate with XLGAMES - Stay Tuned.
We want to be 100% sure that we' [..]
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8:11 am, September 30, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers,We've temporarily swapped the store back to the Faelight Wings Crate while we verify the contents of the Milkmaid Crat [..]
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8:11 am, September 14, 2017
Quote:
Originally Posted by Hesk
Hello! I can confirm that the agent did indeed read your response, and provided you with the recommended steps for resolving this issue. [..]
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8:11 am, August 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket has been escalated so we can look into your account further and try to figure out what's hap [..]
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6:11 pm, August 7, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Rhaevyn
It shows that i paid for a product , am looking for support, and [..]
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8:11 am, August 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your tickets are still moving up the queue, and our team will review them as soon as they can. Please keep in mind our [..]
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8:11 am, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! I can confirm this ticket received a response not long ago, and your reply will be responded to as soon as we are able.
[..]
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8:11 am, July 29, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Elendriss
That's my feeling too. But either way, this is in T [..]
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8:11 am, July 29, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Miraju
So, you said you'd give me a response for the question I [..]
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8:11 am, July 12, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Careby
Please don't post official responses on Reddit, or at le [..]
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8:11 am, July 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Just to dip back into this conversation as it was cited in another thread, yes, Muzzy did bring up this topic in the comm [..]
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8:11 am, July 3, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Jerky
On this topic of bans in general is that there is a major flaw in [..]
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8:11 am, June 30, 2017
Quote:
Originally Posted by ZamboniChaos
Our queues are a bit longer than usual at the moment, but your ticket is moving up and we'll review it as soon as we can!
[..]
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8:11 am, June 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey there Blackberry -- our CS team is working hard to make sure players get responses as soon as they can, but we've had [..]
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6:11 pm, June 26, 2017
Quote:
Originally Posted by ZamboniChaos
Due to a recent surge of tickets our response times are longer than usual. The team is working through them as quickly as possibl [..]
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8:11 am, June 7, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm afraid we don't offer phone support, but it looks like Senior GM Soulwalker has provided the most recent response [..]
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8:11 am, May 23, 2017
Quote:
Originally Posted by Hesk
Hello! As our response indicates, please update your ticket when you are online so that we can assist with your request. Thanks!
[..]
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6:11 pm, May 11, 2017
Quote:
Originally Posted by Hesk
It appears your ticket #906787 has received a response. Please review it and update your ticket if you require any further assistance.
[..]
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6:11 pm, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by GenesiS
You forgot to add "in 2-3 month" at the end.
[..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your tickets are in the queue to be responded to, and will be addressed as soon as we are able.
Jump to [..]
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6:11 pm, April 10, 2017
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Aired
Quillodon answered this some time ago, but if I remember correctly i [..]
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6:11 pm, April 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hi there Embronite.After looking at your account, it seems you forgot the reason you took a break was because we banned y [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the wait. Our team is working through a large amount of tickets, so our response times have been much longer [..]
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8:11 am, March 28, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, our ticket volume is higher than normal, but we will address your tickets as soon as we are able.
Jump t [..]
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7:11 am, March 25, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by nibos
Did you ever get a response from XL as to the reasoning t [..]
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7:11 am, March 19, 2017
Quote:
Originally Posted by ZamboniChaos
Your ticket is definitely moving up the queue, and you'll receive a reply as soon as we take care of the tickets in front of your [..]
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7:11 am, March 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait Deguza! I checked your ticket and confirmed it was still moving up the queue, and you'll receive a response on [..]
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7:11 am, March 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please be aware it may take several days to receive a reply to your ticket due to the amount of inventory we're workin [..]
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7:11 am, March 6, 2017
Quote:
Originally Posted by Carthax
Unfortunately, we can't expedite the ticketing process or speed things up for you, but we appreciate your patience while you await a r [..]
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5:11 pm, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the wait, but due to the amount of tickets our team is still working through, our average response time is several [..]
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5:11 pm, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the wait. I just checked your ticket, and it looks like one of our CS agents just sent you a reply askin [..]
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5:11 pm, February 21, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Snecharrr
Still worth a try, my friend left the game because he got sam [..]
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7:11 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
Our response times have been longer than normal due to the amount of tickets in our queue, but our team is working as fast as the [..]
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7:11 am, February 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our response times are currently much longer than usual due to the amount of tickets in our queue. Our team is working [..]
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7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I've logged a bug report for this issue so the team can take a look. Regarding your ticket, I confirmed it was still m [..]
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5:11 pm, February 1, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your ticket has received a response; please review it at your convenience and let us know if you need any additional as [..]
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7:11 am, February 1, 2017
Quote:
Originally Posted by Celestrata Bloodsong
To update this thread, it looks like the no downtime post trouble stemmed from an email list that was suppose to notify t [..]
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5:11 pm, January 31, 2017
Quote:
Originally Posted by Hesk
I can confirm from the ticket itself that #820797 has not yet received a response from Customer Service. We will address your issue as so [..]
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7:11 am, January 30, 2017
Quote:
Originally Posted by Carthax
We can't specifically assign tickets, but the agents working our ArcheAge queues are knowledgeable of the game. Based on the response [..]
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5:11 pm, January 26, 2017
Quote:
Originally Posted by Hesk
Hello! For information on your chat ban, please review your email again (and check your spam and other folders), as you should have recei [..]
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7:11 am, January 23, 2017
Quote:
Originally Posted by Carthax
We've currently experienced an incredibly large volume of tickets, which prevents us from being able to address each ticket in a promp [..]
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7:11 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
Our response times have been much longer than usual due to the amount of tickets currently in our queue. Our CS team is working a [..]
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7:11 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by CainIsh
Can I get information when, plus minus, I can expecthelp will c [..]
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5:11 pm, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm sorry for the delayed response! Our CS team is working as fast as they can to take care of the tickets coming in, [..]
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7:11 am, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our CS team is currently working through a large amount of tickets at the moment so our response times have been longe [..]
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7:11 am, January 14, 2017
Quote:
Originally Posted by ZamboniChaos
Our response times are much longer than normal due to the amount of tickets in our queue, but our CS team is working as fast as t [..]
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5:11 pm, January 13, 2017
Quote:
Originally Posted by Baldr
I apologize for the wait time on this. Due to a large number of tickets in our system our response time is taking longer than normal. Ou [..]
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5:11 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue for a response, and will be responded to as soon as we are able. I apologize for any de [..]
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5:11 pm, January 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue. Our response times are longer than usual due to the amount of t [..]
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7:11 am, January 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! Due to the amount of tickets currently in our queue, it may be up to a week before you're able to receive a response. O [..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by ZamboniChaos
I checked your ticket and confirmed it was still moving up the queue, so you'll receive a response as soon as one of our agents i [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Since we can't assist with ban appeals on the forums, please send an email to appeals@trionworlds.com and our CS team will review [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Ephemiel
I did that, it's been 5 days and your dear support has done no [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team would be happy to look into this for you. Keep in mind it may tak [..]
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7:11 am, December 29, 2016
Quote:
Originally Posted by ZamboniChaos
Our response times have increased significantly due to the amount of tickets we've received recently. Our CS team is working hard [..]
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5:11 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue to be answered, and will be addressed as soon as we are able. To update the name on you [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Unfortunately, the responses received are accurate - this is an issue that must be resolved at the development level, and they are workin [..]
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7:11 am, December 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your tickets were still moving up the queue, and one of our CS agents will respond as soon as they can. Ke [..]
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5:11 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello JustSayMeow - I've reviewed your most recent response, and I believe you may have read it incorrectly. Please review the response r [..]
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5:11 pm, November 22, 2016
Quote:
Originally Posted by Hesk
Hello! What problem are you having with the email? Any email sent to support@trionworlds.com should generate a ticket and a response.
[..]
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5:11 pm, November 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Singty! I'm sorry for the confusion caused by the last response you received. However, the initial response you receive [..]
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6:11 pm, October 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Your ticket is still moving up the queue and you'll receive a response as soon as one of our agents is able to review y [..]
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8:11 am, October 21, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Valfreya
So, how quickly will support answer these kinds of tickets? Be [..]
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6:11 pm, October 16, 2016
Quote:
Originally Posted by Carthax
Sorry to hear that! We respond to each ticket in the order that we receive them, which means sometimes responses come later than we'd [..]
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6:11 pm, October 14, 2016
Quote:
Originally Posted by ZamboniChaos
We can't assist with chat bans on the forums, so please send an email to appeals@trionworlds.com if you'd like us to take a look [..]
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6:11 pm, October 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! It looks like the CS agent who responded to you the second time went into some additional detail regarding your issue a [..]
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6:11 pm, October 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked your ticket and it appears one of our CS agents was able to help you with this. Let me know if you need [..]
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6:11 pm, October 5, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by raxar
Hi, I won the signed Orchidna poster! on one of your Live [..]
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6:11 pm, September 27, 2016
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the frustration! I've reviewed your account and it appears our support agent was able to resolve the errors on your [..]
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8:11 am, September 16, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Firenze
We did ZamboniChaos :( no respond please help, never had a prob [..]
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8:11 am, September 15, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by rizkey
i get same bugged but already sent ticket please fix this
[..]
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8:11 am, August 31, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm an agent is currently addressing your most recent update. Please check your ticket for an updated response at your c [..]
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6:11 pm, August 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I looked at your support tickets and it appears our CS team was able to help you resolve the issue. Sorry for the wait [..]
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6:11 pm, August 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was been created successfully, and I'm sorry you haven't received a response yet. One of our C [..]
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6:11 pm, August 9, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Zenny! I just checked on your ticket, and it looks like you received a response from one of our agents this m [..]
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8:11 am, July 29, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Zhariel! Due to the amount of tickets our CS team is currently working through, our response times have been [..]
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8:11 am, July 28, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we are not able to discuss account bans via the forums. If you don't feel the response was correct, I would recomme [..]
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6:11 pm, July 23, 2016
Quote:
Originally Posted by Baldr
Quote:
Originally Posted by Kenny
I bought 3 box by 3 box and it just didn't drop for me. Now i bought 30 [..]
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8:11 am, June 29, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Zepfu
Thank you. Please take a look at the Taris vs Kadum discu [..]
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8:11 am, June 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the delay. I confirmed your ticket is in the queue and awaiting a response, so one of our CS agents will con [..]
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8:11 am, June 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the confusion. I just confirmed our CS team is still investigating this issue, so you should be receiving a [..]
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6:11 pm, June 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the delay. Our response times are currently longer than normal due to a recent spike in tickets, but our CS [..]
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8:11 am, June 20, 2016
Quote:
Originally Posted by Baldr
Hey there! Glad to see that you already submitted a ticket with us. If you were hacked we will get your account back to where it was bef [..]
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8:11 am, June 20, 2016
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by DefinitelyNotShawnzy
>intended mechanic >didn't document it [..]
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6:11 pm, June 18, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! A recent spike in tickets has caused our response times to be longer than usual. I confirmed your ticket was [..]
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6:11 pm, June 16, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps while you wait for a response from our Technical Support team.https://support.trionworlds.com/hc/e...sconne [..]
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6:11 pm, June 16, 2016
Quote:
Originally Posted by Hesk
Hello! I've looked at our logs for your registered account, and I'm unable to find any evidence of a login attempt, successful or not. Pl [..]
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6:11 pm, June 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the delay. We've seen a spike in tickets recently which means our average response time has been longer than [..]
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6:11 pm, June 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone! If you've submitted tickets for this, I'm sorry if you haven't received a response yet. We've seen a huge spike in [..]
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6:11 pm, June 7, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Zanidar! Our ticket inventory has spiked within the past week, which has caused our response times to be long [..]
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6:11 pm, June 5, 2016
Quote:
Originally Posted by Elucidator
I'm very sorry to hear that! At the moment we are experiencing a higher than normal amount of tickets. That being said, we understa [..]
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