7:11 am, March 7, 2018
Quote:
Originally Posted by TrionBrasse
The North American ArcheAge servers will be unavailable at 8:00 AM PST on Wednesday, March 7th for weekly maintenance and schedule [..]
View
7:11 am, March 7, 2018
Quote:
Originally Posted by TrionBrasse
The European ArcheAge servers will be unavailable at 2:00 AM UTC (PST +8) on Wednesday, March 7th for weekly maintenance and sched [..]
View
7:11 am, January 27, 2018
Quote:
Originally Posted by TrionBrasse
Hello folks,This is indeed off topic because it does not involve game discussion. While none of us here are legal experts, we do h [..]
View
7:11 am, December 31, 2017
Quote:
Originally Posted by TrionBrasse
The answer is simple, as previously promised: if a character has logged in during the past year, they are fine. If they have not, [..]
View
8:11 am, July 25, 2017
Quote:
Originally Posted by TrionBrasse
Good morning, folks! The ArcheAge PTS server will be coming down today (July 24/17) at 12:30 PM PDT for a quick maintenance. Down [..]
View
8:11 am, July 18, 2017
Hello Fellow Adventurers,
I'll be out of the office from the 22nd - 30th, on a family trip.
I apologize for my absence, but I hope a week's notice will help this information get around. I'll be tradin [..]
View
8:11 am, July 18, 2017
Quote:
Originally Posted by TrionBrasse
The forum handle is TrionBrasse, but close enough, Muzzy!As much as I wish we could outlaw vacations (what are they again?), I gue [..]
View
8:11 am, June 6, 2017
Quote:
Originally Posted by TrionBrasse
Please keep an eye on the official thread, which we will update as needed!http://forums.archeagegame.com/showt...paring-for-3.5Bra [..]
View
6:11 pm, June 5, 2017
Greetings!
The Auction House lock is not going to be implemented. You will still be able to list auctions until the update. Please see the reply to this thread from TrionBrasse for more info.In prepa [..]
View
8:11 am, June 5, 2017
Quote:
Originally Posted by TrionBrasse
Hello all! We have run into a config issue with the AH lock process. As fixing this lock will require a full restart of the server [..]
View
8:11 am, May 21, 2017
Quote:
Originally Posted by TrionBrasse
Investigation and diagnostics still underway. I know it's not much of an update, but the engineers are now exploring options. Stil [..]
View
8:11 am, May 21, 2017
Quote:
Originally Posted by TrionBrasse
OK folks!We have located and resolved the issue on all platforms for all Trion games. As to cause, it was a cascading series of DN [..]
View
7:11 am, March 23, 2017
Quote:
Originally Posted by TrionBrasse
Mobile games are very serious about monetization, that's for sure. I have spent plenty and more on the few that I already play. =) [..]
View
7:11 am, March 22, 2017
Quote:
Originally Posted by TrionBrasse
The following release notes contain information about the ArcheAge March 2017 Update!While Celestrata is on PTO, I am posting this [..]
View
7:11 am, March 22, 2017
Quote:
Originally Posted by TrionBrasse
Die folgenden Patchnotes enthalten nähere Informationen über das ArcheAge-Update März 2017!Allgemeine & [..]
View
7:11 am, March 22, 2017
Quote:
Originally Posted by TrionBrasse
Les notes suivantes contiennent des informations sur la mise à jour d'ArcheAge de mars 2017 !Changements principaux& [..]
View
7:11 am, February 4, 2017
Quote:
Originally Posted by TrionBrasse
All North American ArcheAge servers will be unavailable at 3:00 AM PST (UTC-8) on Sunday, February 5 for preventative maintenance [..]
View
7:11 am, February 4, 2017
Quote:
Originally Posted by TrionBrasse
Hello all! We will restart all Fresh Start servers early next week: EU Prophecy: 7:00 PM PST on Monday, February 6, 2017 NA Veng [..]
View
7:11 am, February 4, 2017
Quote:
Originally Posted by TrionBrasse
All European ArcheAge servers will be unavailable at 7:00 PM PST (UTC-8) on Saturday, February 4 for preventative maintenance and [..]
View
5:11 pm, January 25, 2017
Quote:
Originally Posted by TrionBrasse
Ok folks, may as well move to the new thread (I am going to update it instead of this one, moving forward. - unfortunately we are [..]
View
5:11 pm, January 25, 2017
Quote:
Originally Posted by TrionBrasse
UPDATE, 3:04 AM PST: The NA update is very likely going to be delayed. We have seen the EU servers adversely affected by the lates [..]
View
5:11 pm, January 25, 2017
Quote:
Originally Posted by TrionBrasse
Our Devs and engineers are still investigating, examining crash logs and data. I am sorry that I do not yet have any further info [..]
View
7:11 am, January 17, 2017
Quote:
Originally Posted by TrionBrasse
Adventurers,ALL North American servers will be unavailable at 7:00 PM PST (UTC-8) on Monday, January 16 for a full restart.The est [..]
View
7:11 am, January 17, 2017
Quote:
Originally Posted by TrionBrasse
Adventurers,ALL North American servers will be unavailable at 3:00 AM PST (UTC-8) on Tuesday, January 15 for a full restart.The es [..]
View
7:11 am, January 10, 2017
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by IGotcha
Dealership: "Well theres your problem right there son, brin [..]
View
7:11 am, January 4, 2017
Quote:
Originally Posted by TrionBrasse
Celestrata is expected back in tomorrow, and I am sure she will gather a proper update for all with a brand new thread. We are im [..]
View
7:11 am, January 4, 2017
Quote:
Originally Posted by TrionBrasse
As the thread says, we are taking down The NA Fresh Start Servers tomorrow morning for a hotfix. These are all internal-facing cha [..]
View
7:11 am, December 27, 2016
Quote:
Originally Posted by TrionBrasse
I am totally printing out the pic Zeeva posted. It's been a rough few weeks for sure. We do have people on over the break so that [..]
View
7:11 am, December 20, 2016
Quote:
Originally Posted by TrionBrasse
Added provision additional forum accounts for Fresh Start servers:1. Only one forum account per legitimate user, please.While we m [..]
View
7:11 am, December 20, 2016
Quote:
Originally Posted by TrionBrasse
Heya Aryasan, The change I posted this morning was made precisely to address concerns like yours. Our moderation team is reversin [..]
View
7:11 am, December 20, 2016
Quote:
Originally Posted by TrionBrasse
Hey folks, things are improving, but we're not out of the woods yet. We know there are still issues with the queue and grace peri [..]
View
7:11 am, December 20, 2016
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by Silvershadow
Any more news about what the content of the Compensation is [..]
View
7:11 am, December 20, 2016
Quote:
Originally Posted by TrionBrasse
@GoodGame Unfortunately, the grace period timer is not functioning correctly when the login servers are under heavy load. We are [..]
View
7:11 am, December 19, 2016
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by Yonsei
@Celestrata and BrasseHow would you compensate the reward for Her [..]
View
7:11 am, December 19, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Porknog
@TrionBrasseWhere would you like me to ship this watch to? You know, [..]
View
5:11 pm, December 17, 2016
Quote:
Originally Posted by TrionBrasse
Folks, I am closing this thread in order to move conversation to today's fresh thread. http://forums.archeagegame.com/showt...78#p [..]
View
5:11 pm, December 17, 2016
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by Ting
Trion's solution is chargebacks by frustrated customers in order to [..]
View
7:11 am, December 14, 2016
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by digidude13
Do you have any insight on what your guys next plan of action [..]
View
5:11 pm, December 13, 2016
Quote:
Originally Posted by TrionBrasse
Hey folks,XL is looking over a tremendous amount of data right now - we've sent them a lot of logs. I do not expect any major upda [..]
View
7:11 am, December 13, 2016
Quote:
Originally Posted by TrionBrasse
Tsolvet is completely correct. You can be in a pub, complain about the food, the service, the smell, the decor, anything you like. [..]
View
7:11 am, December 11, 2016
Quote:
Originally Posted by TrionBrasse
The best way to contact Customer Support is by submitting a ticket via support.trionworlds.comWe stopped doing emails and phone su [..]
View
7:11 am, November 24, 2016
Quote:
Originally Posted by TrionBrasse
Hello all, We know that many of you have recently experienced difficulty connecting to our games over the past couple weeks. It&am [..]
View
7:11 am, November 19, 2016
Quote:
Originally Posted by TrionBrasse
Join Rinni as she explores new lands in ArcheAge! http://www.trionworlds.com/archeage/...charted-lands/
Jump to post.. [..]
View
7:11 am, November 10, 2016
Quote:
Originally Posted by TrionBrasse
Hello all - we are aware of network issues still ongoing between Trion servers & Comcast; we have network techs investigat [..]
View
8:11 am, August 19, 2016
Quote:
Originally Posted by TrionBrasse
We are now unlocking the EU servers now. Go forth and wreak havoc! And farm! And hold trials for filthy pirates!~Brasse
[..]
View
8:11 am, July 11, 2016
Quote:
Originally Posted by TrionBrasse
These issues are incredibly stressful, and we are sorry that you're going through it.Our CSI folks are already on the case. We'll [..]
View
7:11 am, January 19, 2016
Quote:
Originally Posted by TrionBrasse
Yep, as many of you have noticed, our forums are trolling us across several brands. We are going to give them a temporary suspensi [..]
View
8:11 am, October 17, 2015
Quote:
Originally Posted by TrionBrasse
Hey there! I am sorry for the confusion here... Clearly a bit of miscommunication on our side (we're only human, and we are sorry) [..]
View
8:11 am, October 3, 2015
Quote:
Originally Posted by TrionBrasse
This is a really unfortunate event, but very, very common when dealing with recurring payments, banks and Paypal. It honestly has [..]
View
8:11 am, September 26, 2015
Quote:
Originally Posted by TrionBrasse
Fepalito... Did you answer all of the questions they sent? If not, they cannot help you.My husband has weirdly had his Battle.net [..]
View
8:11 am, September 26, 2015
Quote:
Originally Posted by TrionBrasse
We are deploying a server/client hotfix tonight to fix a few things!Date and Time: • EU: 6:00 P.M. PDT on 9/25/15 (FRI)&a [..]
View
8:11 am, September 26, 2015
Quote:
Originally Posted by TrionBrasse
The problem is that 95%+ of the people banned were banned legitimately.Sadly, they are also clogging the system on the appeals@tri [..]
View
8:11 am, September 26, 2015
Quote:
Originally Posted by TrionBrasse
Wow, a little cold? I have rarely known Khrolan to be out of office. He is SICK but still working from home. Amary came in and wor [..]
View
8:11 am, September 15, 2015
Quote:
Originally Posted by TrionBrasse
Good gravy! Please ensure you submit a CS ticket for these oddball issues. Our guys are already alerted and discussing it interna [..]
View
8:11 am, September 15, 2015
Quote:
Originally Posted by TrionBrasse
Fixes are rolling out already, but remember, it's manual, each character needs individual attention, and therefore it will take ti [..]
View
8:11 am, August 23, 2015
Quote:
Originally Posted by TrionBrasse
This was an unexpected, not planned action, or it would have been announced in advance. The server is back online, and people are [..]
View
8:11 am, July 25, 2015
Quote:
Originally Posted by TrionBrasse
Hey there!Sooooomething went wrong last week, clearly, for which we apologize. We have folks looking into the giveaway codes RIGHT [..]
View
8:11 am, July 21, 2015
Quote:
Originally Posted by TrionBrasse
Trion Worlds welcomes you to our community parties at Gamescom and PAX Prime: come on in and hang out with our Devs and Community [..]
View
6:11 pm, July 11, 2015
Quote:
Originally Posted by TrionBrasse
RESOLVED: Platform restart has completed and functionality is slowly returning to CST and the Marketplace. We confirmed we were ab [..]
View
8:11 am, June 25, 2015
Quote:
Originally Posted by TrionBrasse
Just to back up our fearless GM, our CS folks conduct very regular sweeps. While I am sure there are still botters, hackers and ex [..]
View
8:11 am, June 13, 2015
Quote:
Originally Posted by TrionBrasse
Many answers will be answered with PTS. Overall, the same process seemed to go well for the Korean and Russian regions... but bec [..]
View
8:11 am, June 6, 2015
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by Simbol
This:http://forums.archeagegame.com/showt...ervers-TahyangVote po [..]
View
8:11 am, June 5, 2015
Quote:
Originally Posted by TrionBrasse
Hello all! Windows 10 is just around the corner – beta versions are already in use by several people. Trion is workin [..]
View
8:11 am, June 2, 2015
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by Terelor
How about a tax holiday for us on low pop servers until the evol [..]
View
8:11 am, May 27, 2015
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by jumbaliah
Read it again carefully. It says "same with wagons"
[..]
View
8:11 am, May 27, 2015
Quote:
Originally Posted by TrionBrasse
I see some Private Messages piling up here. I am not going to answer them directly, and here's why:In Customer Service, communicat [..]
View
8:11 am, May 27, 2015
Quote:
Originally Posted by TrionBrasse
"Farming honor is not honor." Chryos I like that quote, a lot. Honor is a game mechanic that is needed to excel in Arc [..]
View
8:11 am, May 23, 2015
Quote:
Originally Posted by TrionBrasse
What we should have added to the original post: We'll start working on an FAQ asap (like next week). We know you want answers and [..]
View