7:11 am, February 21, 2018
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Originally Posted by Quillodon
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Originally Posted by jahlon
So, since the official translations are going to be coming, no need [..]
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7:11 am, January 21, 2018
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Originally Posted by Muzzy
Hello,Our team has been looking into this pretty deeply. The information we've found isn't for public view since it is personalized to y [..]
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8:11 am, July 15, 2017
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Originally Posted by Celestrata Bloodsong
It's because a real human is checking into the purchase and making sure your steam didn't get hacked, or your credit card [..]
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8:11 am, June 7, 2017
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Originally Posted by ZamboniChaos
Hey there! I'm afraid we don't offer phone support, but it looks like Senior GM Soulwalker has provided the most recent response [..]
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7:11 am, March 17, 2017
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Originally Posted by ZamboniChaos
Hey there! Since you already have a ticket open with one of our CS agents, please continue working through the issue with them. W [..]
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5:11 pm, February 16, 2017
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Originally Posted by Hesk
Hello! You are welcome to update your ticket with your concerns; however, any restorations would be provided by Customer Service, and the [..]
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7:11 am, February 9, 2017
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Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is still moving up the queue, and our team will respond as soon as they're able to review yo [..]
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7:11 am, February 4, 2017
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Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents is currently assisting you with this. Thanks for your patience!
Jump to [..]
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7:11 am, November 23, 2016
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Originally Posted by ZamboniChaos
Hey there! I reviewed your ticket and it looks like our CS team is currently walking you through the account recovery process. Pl [..]
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6:11 pm, October 25, 2016
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Originally Posted by ZamboniChaos
I just reviewed your support ticket, and I can confirm the action taken by our support agents was correct. The account in questio [..]
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6:11 pm, October 23, 2016
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Originally Posted by Carthax
If you believe that your account was hacked, I would suggest submitting a ticket to our support team. They will investigate to see if [..]
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6:11 pm, October 4, 2016
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Originally Posted by ZamboniChaos
I'm sorry that you haven't received the answers or support your were hoping for, but it appears our CS agents have been providing [..]
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6:11 pm, October 2, 2016
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Originally Posted by Carthax
Once your account information is secured, adding a mobile authenticator would provide another layer of security, provided you have an [..]
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8:11 am, August 31, 2016
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Originally Posted by Hesk
Hello! I can confirm an agent is currently addressing your most recent update. Please check your ticket for an updated response at your c [..]
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6:11 pm, August 30, 2016
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Originally Posted by ZamboniChaos
I'd also recommend changing your account email and password if you're still able to login. This will hopefully prevent any furthe [..]
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8:11 am, August 6, 2016
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Originally Posted by ZamboniChaos
As I mentioned in your previous thread, the forums are not the place to discuss hacked or banned accounts as these issues are han [..]
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6:11 pm, August 5, 2016
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Originally Posted by ZamboniChaos
Hey there Vesric! I've reviewed your ticket and it appears your account has been unbanned. When an account is hacked and banned, [..]
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8:11 am, July 26, 2016
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Originally Posted by Hesk
Hello! Please submit a ticket at support.trionworlds.com from each account which has been compromised, so that we can properly secure the [..]
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6:11 pm, July 14, 2016
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Originally Posted by Celestrata Bloodsong
So, I can answer this question pretty accurately. When you appeal, it doesn't just go into a void, nor does it get sent t [..]
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6:11 pm, June 22, 2016
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Originally Posted by ZamboniChaos
Hi there, thanks for the feedback. I reviewed your ticket and it appears the action taken by our CS team in this case was correct [..]
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8:11 am, June 20, 2016
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Originally Posted by Baldr
Hey there! Glad to see that you already submitted a ticket with us. If you were hacked we will get your account back to where it was bef [..]
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7:11 am, January 12, 2016
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Originally Posted by Celestrata Bloodsong
Sorry Aney, but you'll need to answer those questions from customer service for us to appropriately identify that you are [..]
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8:11 am, September 26, 2015
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Originally Posted by TrionBrasse
Fepalito... Did you answer all of the questions they sent? If not, they cannot help you.My husband has weirdly had his Battle.net [..]
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8:11 am, September 23, 2015
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Originally Posted by Celestrata
So we checked into it, because no GM has ever received any ticket ever including the character in question or the weapon in questio [..]
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8:11 am, July 29, 2015
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Originally Posted by Celestrata
File an appeal with appeals@trionworlds.com. They will be happy to investigate your account and unban if the ban was made in error, [..]
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8:11 am, July 1, 2015
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Originally Posted by GM Demutig
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Originally Posted by Crazy Mike
just want to say the account in question has had 3 fallen moon [..]
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8:11 am, July 1, 2015
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Originally Posted by GM Demutig
Great find! More than likely it was as they said, bought from someone who had a restoration who was hacked. The item was returned u [..]
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8:11 am, June 16, 2015
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Originally Posted by Scapes
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Originally Posted by Hunni
So recently my Thatched Farm House in Golden Ruins was set to "Pub [..]
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8:11 am, June 5, 2015
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Originally Posted by Scapes
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Originally Posted by kentsuki
My account got hacked.
Checked in with the Support Team, [..]
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8:11 am, April 17, 2015
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Originally Posted by GM Fasti
I don't see any previous contact with us on the account from which you are posting. What was your ticket number? Most likely, if you [..]
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8:11 am, April 7, 2015
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Originally Posted by Scapes
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Originally Posted by Tracyfacey
Trion restored the inventory and werehouse items but did not resto [..]
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5:11 pm, March 7, 2015
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Originally Posted by GM Fasti
Aishanui, i see you have submitted a ticket for this, so the team will investigate this for you as quickly as possible. For anyone lo [..]
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7:11 am, March 5, 2015
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Originally Posted by Khrolan
In the interest of being as transparent about this situation as I can I will dispel rumors, provide reasoning behind decisions and ult [..]
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7:11 am, February 8, 2015
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Originally Posted by BigDataDude
Actually:http://forums.archeagegame.com/showt...29#post1470329
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We've taken a more aggressive stance on the [..]
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5:11 pm, January 9, 2015
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Originally Posted by GM Fasti
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Originally Posted by alanc43
What gives guys, how can my account with mobile authenication code [..]
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7:11 am, December 14, 2014
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Originally Posted by BrandGuru
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Originally Posted by serbal1
i am banned and the only thing i did is open coin purse in my hous [..]
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7:11 am, November 13, 2014
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Originally Posted by Scapes
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Originally Posted by Leanna
And yet they are still continuing to hack, and they still own the land [..]
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12:11 pm, October 28, 2014
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Originally Posted by GM Hummingbird
Hey there, If you're having trouble reclaiming a hacked account, you can submit an account recovery form instead. This does not [..]
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