8:11 am, April 4, 2018
ArcheAge Twitter Giveaway
Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED.
The ArcheAge [..]
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8:11 am, April 4, 2018
Quote:
Originally Posted by Muzzy
ArcheAge Twitter Giveaway Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREA [..]
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7:12 am, February 9, 2018
Quote:
Originally Posted by Muzzy
We apologize for the mistake! Luckily, when you are at the point of purchasing the items, you can see what it is really going to cost an [..]
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5:11 pm, February 7, 2018
Quote:
Originally Posted by Muzzy
Becoming a Trion Creator is based on quality content about Trion's games and the amount of effort you put in. Crafting and building in A [..]
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7:11 am, February 3, 2018
Quote:
Originally Posted by Muzzy
Okay. They fixed the issue and are granting compensation now: The final compensation will be granted today. If you do no receive the gr [..]
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7:11 am, January 28, 2018
Quote:
Originally Posted by Fasti
Hey folks,If you've received any sort of punishment for in game behavior email appeals@trionworlds.com. We cannot fix those issues via t [..]
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5:11 pm, January 26, 2018
Quote:
Originally Posted by Baldr
I apologize for the frustration that this issue has caused. Please submit a ticket to our appeals team for a review of your issue. appe [..]
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7:11 am, December 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys, I clarified this in the notes and in another thread, but the original writing there was an error. It was meant [..]
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8:11 am, October 18, 2017
Quote:
Originally Posted by Muzzy
This should have abated. Please respond if you are still having this issue.http://forums.archeagegame.com/showt...s-here-(Solved)
[..]
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8:11 am, October 18, 2017
Quote:
Originally Posted by Muzzy
I haven't had any experience with it yet, but I thought the Kindled Spirit Powerstone gave attack speed? The Bloomfang helm(powerstone) [..]
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8:11 am, October 10, 2017
Quote:
Originally Posted by Muzzy
Yo Edwardo,We don't have a plan yet to share with the players regarding transfers. I honestly don't know if the ideas you've stated woul [..]
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8:11 am, October 5, 2017
Quote:
Originally Posted by Muzzy
Hey all, the game came back up on time. If you are currently having issues, Please contact Support@trionWorlds.com and create a ticket s [..]
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8:11 am, September 6, 2017
Quote:
Originally Posted by Muzzy
It was definitely poor timing with me having been planned to go to PAX before I knew I was going to be the CM for AA. I didn't do a very [..]
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8:11 am, August 19, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Twilightmagus
So the peace for grabbing land is pretty nice, bu [..]
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6:11 pm, August 9, 2017
Quote:
Originally Posted by Hesk
Unfortunately, we no longer offer live chat support. However, you can still report any issues at support.trionworlds.com or by emailing s [..]
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8:11 am, August 5, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by newguy123
i don't know if it is the "UPDATING" of the [..]
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8:11 am, July 31, 2017
Quote:
Originally Posted by Baldr
Hey there! Please go ahead and submit a ticket to our support team. Once we have that our agents will investigate the situation. https:/ [..]
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8:11 am, July 29, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Miraju
So, you said you'd give me a response for the question I [..]
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6:11 pm, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! The server crashed around 25 minutes ago, and is in the process of being restarted and opened up again. We expect to have service [..]
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8:11 am, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we're unable to discuss appeals via the forums. Please check your email for any updates, and if you still have ques [..]
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8:11 am, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! This issue should now be resolved (we had a networking issue separate from the downtime). If you continue having problems connecti [..]
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8:11 am, July 18, 2017
Hello Fellow Adventurers,
I'll be out of the office from the 22nd - 30th, on a family trip.
I apologize for my absence, but I hope a week's notice will help this information get around. I'll be tradin [..]
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8:11 am, July 11, 2017
Quote:
Originally Posted by Muzzy
I'm telling you how to get what you want. This is how it works. Just because you don't agree, doesn't make it not true. My personal view [..]
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8:11 am, July 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys, we're looking to add in the armor back for Loyalty. Amary is seeing if we can get it into this week's marketpla [..]
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8:11 am, June 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We can't assist with ban appeals on the forums, so please send an email to appeals@trionworlds.com if you haven't done [..]
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8:11 am, June 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our agents responded to your ticket, but here's the email address you asked for in case you still [..]
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8:11 am, June 13, 2017
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WI [..]
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8:11 am, June 13, 2017
Howdy ArcheAge Creators,
It's time for you to show us your moves! ArcheAge 3.5 Erenor Eternal is here and to celebrate we're offering a new Trion Worlds Creator Contest to support our amazing Trion C [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion_Mobi
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions NO PURCHASE NECESSARY TO EN [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion_Mobi
Howdy ArcheAge Creators,It's time for you to show us your moves! ArcheAge 3.5 Erenor Eternal is here and to celebrate we're offerin [..]
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8:11 am, June 7, 2017
Quote:
Originally Posted by Muzzy
Hi there! I'm Muzzy. I'm new. I appreciate your patience with me! I pulled this from the draft patch notes and added the NA timers too. [..]
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6:11 pm, June 6, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Morning all! Back from the honeymoon!So yes, the timers are changing and their changes will be listed in the patch notes [..]
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8:11 am, June 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please refer to the email sent to your registered email address, and email appeals@trionworlds.com if you have any questions.
[..]
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8:11 am, May 31, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend trying another browser, and clearing your cache & cookies. if that doesn't resolve the issue, please ema [..]
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8:11 am, May 29, 2017
Quote:
Originally Posted by Hesk
Hello! Yes, you can contact customer support at support.trionworlds.com or by emailing support@trionworlds.com, and we will be happy to h [..]
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8:11 am, May 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! If you're seeing this error but can't connect to our website to submit a ticket, you can also contact our CS team b [..]
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8:11 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble with this, you can also submit a support ticket by sending an email to support@trionwor [..]
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8:11 am, April 20, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Kurita
If you would look deeper, you will see, that the 14 Gold [..]
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6:11 pm, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by GenesiS
You forgot to add "in 2-3 month" at the end.
[..]
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8:11 am, April 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Spring Garden Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com or by email at support@trionworlds.com, and our Customer Service team ca [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Hello! If you are unable to submit a support ticket for any reason, you can always email support@trionworlds.com directly, and we will be [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Labor Madness Sweepstakes Official Rules and Conditions The ArcheAge® Labor Madness Sweepstak [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Concours «Folie des points d'artisanat» d'ArcheAge® Règlement officiel et Conditio [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Arbeitswut-Gewinnspiel Teilnahmebedingungen Das ArcheAge®-Arbeitswut-Gewinnspiel (das &bd [..]
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8:11 am, March 30, 2017
Quote:
Originally Posted by Hesk
Hello! If you're unable to submit a ticket at the support site, you can always email support directly at support@trionworlds.com.
[..]
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5:11 pm, March 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I reviewed your account and it doesn't appear you're being blocked on our end. Please send an email to support@trionwo [..]
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7:11 am, March 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait Deguza! I checked your ticket and confirmed it was still moving up the queue, and you'll receive a response on [..]
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7:11 am, March 14, 2017
Quote:
Originally Posted by Hesk
Hello! If you do not have a current ticket in regarding this issue, please submit one with as much information as possible. While we are [..]
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7:11 am, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Dhelmises
Tried it, unplugged for 10 mintues. No success.
I [..]
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5:11 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Please email support@trionworlds.com with the error message, as well as your current IP address, which you can confirm here (from the net [..]
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7:11 am, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're unable to log in and submit a ticket, you can contact our CS team by simply sending an email to support@trio [..]
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7:11 am, February 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you send an email to support@trionworlds.com our CS team would be happy to investigate this and take action if nece [..]
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7:11 am, February 15, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Aserghui
It's been a long wait, but I'm glad the set is complet [..]
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7:11 am, February 15, 2017
Quote:
Originally Posted by Baelron
Unfortunately we are unable to address your suspension via the forums. We advise contacting our appeals team by emailing appeals@trion [..]
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5:11 pm, February 14, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket so that our Customer Service team can assist you with this issue. Since you're unable to access the [..]
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5:11 pm, February 5, 2017
Quote:
Originally Posted by Shiden
Quote:
Originally Posted by Arseenal
My account has been blocked! The tech support told me that I used to [..]
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5:11 pm, February 5, 2017
Quote:
Originally Posted by Carthax
I would make sure that you have noreply@trionworlds.com added to your safe contacts list, and if you're using gmail, to check your pro [..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're having trouble submitting a ticket on the support page, you can create a ticket be sending an email to suppo [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Unfortunately, we cannot assist with account bans on the forums. If you'd like to appeal your ban, please send an email to appeal [..]
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5:11 pm, January 26, 2017
Quote:
Originally Posted by Hesk
Hello! For information on your chat ban, please review your email again (and check your spam and other folders), as you should have recei [..]
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5:11 pm, January 17, 2017
Quote:
Originally Posted by Hesk
Hello! In almost all cases, these are not actual disconnects from a GM, but other errors which are providing incorrect messaging. At this [..]
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7:11 am, January 14, 2017
Quote:
Originally Posted by Trion_Mobi
The Creator codes are not to be sold in or out of game, you can screenshot, include the name and server, and report to creators@tri [..]
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7:11 am, January 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Yes, as Mobi said over here, creators who are in our program need to be giving these codes away to their viewers via raff [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
The team has discussed this at length, and our current plan of attack right now is to leave sieges as-is for a few reason [..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by Celestrata Bloodsong
For those of you who are still crashing, the team needs your dxdiag files to help better diagnose what may be the problem [..]
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5:11 pm, January 10, 2017
Quote:
Originally Posted by Hesk
Hello! As stated above, you can always submit a support ticket at support.trionworlds.com. You can also email support@trionworlds.com dir [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by Trion_Mobi
Hey everyone, hope you all enjoyed the holidays! Thank you all for your contest email entries so far and you can sign-up to become [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, please send an email to support@trionworlds.com so our CS team can look into this.
[..]
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5:11 pm, January 2, 2017
Quote:
Originally Posted by Fasti
Hey there,The forums isn't the place for discussing bans. Anyone who is banned should send an email to appeals@trionworlds.com. The appe [..]
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7:11 am, January 1, 2017
Quote:
Originally Posted by Carthax
Thank you for bringing this to our attention! In the future, you can report these players by either submitting a ticket, or sending th [..]
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7:11 am, January 1, 2017
Quote:
Originally Posted by Carthax
Sorry to hear about the issues that you encountered. We're glad to hear they seem to be resolved. In the future, if you can't access t [..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Please keep in mind that we cannot assist with ban appeals on the forums. If you wish to appeal your ban and have our C [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Norian
It shows "NULL NULL" because there's no database entry for yo [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Since we can't assist with ban appeals on the forums, please send an email to appeals@trionworlds.com and our CS team will review [..]
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5:11 pm, December 29, 2016
Quote:
Originally Posted by Hesk
To clarify, exploitation of this nature is actionable, and I would encourage all players to avoid using exploits, to ensure their account [..]
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5:11 pm, December 27, 2016
Quote:
Originally Posted by Hesk
Hello! This would require a ticket to be submitted, so that we can investigate properly. If you are unable to submit one in-game, please [..]
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5:11 pm, December 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Zidious
Hi, Is there any particular reason why you cannot imple [..]
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7:11 am, December 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Again, we can't help you with any sort of bans here on the forums. Please discuss your appeal with appeals@trionworlds.co [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing gold, please submit a support ticket at support.trionworlds.com, or email appeals directly at appeals@ [..]
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7:11 am, December 20, 2016
Quote:
Originally Posted by TrionBrasse
Heya Aryasan, The change I posted this morning was made precisely to address concerns like yours. Our moderation team is reversin [..]
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7:11 am, December 19, 2016
Quote:
Originally Posted by Carthax
You can still contact support by sending an email to support@trionworlds.com, if you can't access the ticket submission section of the [..]
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7:11 am, December 19, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Porknog
@TrionBrasseWhere would you like me to ship this watch to? You know, [..]
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7:11 am, December 17, 2016
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Zidious
Hi All, From testing I found that the Abyssal Skill: Swordfall is [..]
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5:11 pm, December 15, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we are unable to discuss account actions on the forums. If you have not done so, please submit an appeal to appeals [..]
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5:11 pm, December 15, 2016
Quote:
Originally Posted by Hesk
Hello! If you're still having issues and haven't received the code, please email support@trionworlds.com from the legacy account and we'l [..]
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7:11 am, December 15, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hi guys,Sorry to hear you've been banned, but we can't really help you out with bans here on the forums. Please send your [..]
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5:11 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Unfortunately, we're unable to discuss account bans on the forums. Please submit an appeal to appeals@trionworlds.com if you want to disp [..]
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5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
If you can't submit a ticket from our support site, you can still send an email directly to support@trionworlds.com.
Jump t [..]
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5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
You have to log in to your account through support@trionworlds.com first, before it will allow you to submit a ticket. After you've lo [..]
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5:11 pm, December 10, 2016
Fresh Start Servers: A time of peace, tranquility and… okay, we can’t even make it through that sentence with a straight face.
When ArcheAge: Revelation hits on December 10, we [..]
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5:11 pm, December 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Fresh Start Servers: A time of peace, tranquility and… okay, we can’t even make it through that sent [..]
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5:11 pm, December 4, 2016
Quote:
Originally Posted by Carthax
Keep in mind that setting up a subscription means that as long as something doesn't go wrong with the payment method, it will be set t [..]
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5:11 pm, November 27, 2016
Quote:
Originally Posted by Carthax
I would suggest submitting a ticket to our support team, either by sending an email to support@trionworlds.com, or sending a ticket fr [..]
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5:11 pm, November 22, 2016
Quote:
Originally Posted by Hesk
Hello! What problem are you having with the email? Any email sent to support@trionworlds.com should generate a ticket and a response.
[..]
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5:11 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Our apologies for any inconvenience caused by the missing title. Unfortunately, customer support and the forum team are unable to addr [..]
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5:11 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Hello Susimelou! Please contact our gamemasters by logging into your account here, or by emailing support@trionworlds.com. Once they h [..]
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7:11 am, November 15, 2016
Quote:
Originally Posted by Baelron
Hey there! Our development team is aware of and working to address these ongoing connectivity issues. We appreciate your report and I' [..]
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5:11 pm, November 6, 2016
Quote:
Originally Posted by Carthax
If you still have the debuff, you will need to submit a support ticket, either through our support site, or by sending an email to sup [..]
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5:11 pm, November 6, 2016
Quote:
Originally Posted by Carthax
If you truly wanted to free up the email address by deleting the account, you can submit a ticket through our support site or by sendi [..]
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