6:11 pm, April 15, 2018
Quote:
Originally Posted by Shiden
Hey everyone, these bans have been reversed. If you still have problems logging in, log out of glyph completely, and restart it. We are [..]
View
6:11 pm, April 15, 2018
Quote:
Originally Posted by Shiden
We have reversed these incorrect bans, but if you still cant login please log out completely and restart glyph. Sorry for the trouble e [..]
View
7:12 am, February 9, 2018
Take flight with a pair of golden wings, Inoch’s Battle Robes, and a brand new damage reducing Lunastone.Golden Inoch Package
Unleash the power of the legendary hero, Inoch! This pack featu [..]
View
7:12 am, February 9, 2018
Quote:
Originally Posted by Muzzy
Take flight with a pair of golden wings, Inoch’s Battle Robes, and a brand new damage reducing Lunastone.Golden Inoch PackageU [..]
View
5:11 pm, January 23, 2018
Quote:
Originally Posted by Hesk
Hello! If the ArcheAge option isn't showing in your games list, you can add it from the Glyph's Store tab. You can also submit a support [..]
View
8:11 am, September 21, 2017
In celebration of the 3 Year Anniversary, we’ve layered on even more hype with another two events!
Both events will use these start and end times:Start: Thursday, September 21st at 10:00 [..]
View
8:11 am, September 21, 2017
Quote:
Originally Posted by Muzzy
In celebration of the 3 Year Anniversary, we’ve layered on even more hype with another two events! Both events will use the [..]
View
8:11 am, September 14, 2017
Come and join us in celebrating the 3rd year anniversary of ArcheAge with puppies, fireworks and plenty of gifts and rewards.Happy 3-Year Anniversary!
To celebrate our 3 year anniversary with all you [..]
View
6:11 pm, September 9, 2017
Hello adventurers,
Each account may now log in to glyph.net to retrieve their Worldweaver pack! You may only claim 1 per account.https://archeage.trionworlds.com/acc...ut.action?dd=1
This pack is only [..]
View
6:11 pm, August 10, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please try these steps, and submit a support ticket at support.trionworlds.com if you still have issu [..]
View
8:11 am, August 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is working through a large amount of tickets at the moment, but your ticket is moving up the queue and will b [..]
View
8:11 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the basic troubleshooting steps, I'd submit a ticket and let our team know what you've [..]
View
8:11 am, July 15, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Orio
7th july. But yes, It would be nice to keep web updated. M [..]
View
8:11 am, July 15, 2017
Quote:
Originally Posted by Celestrata Bloodsong
It's because a real human is checking into the purchase and making sure your steam didn't get hacked, or your credit card [..]
View
8:11 am, July 14, 2017
Quote:
Originally Posted by Muzzy
Our team is currently looking into a solution for this. They have already identified the cause. Thank you for your patience in this.
[..]
View
8:11 am, July 8, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by DoesntMatter
right with that being said, i can not use glyph period beca [..]
View
8:11 am, June 30, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these troubleshooting steps and still aren't having any luck, go ahead and submit a ticket so [..]
View
6:11 pm, June 26, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by JemandLeNoob
So I recently sent in a ticket due to my main not [..]
View
8:11 am, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
If you've attempted a reinstall and are still having issues with this, please make sure you provide our CS team with your Glyph l [..]
View
6:11 pm, June 15, 2017
Quote:
Originally Posted by Fasti
Hi there,With antivirus software there's always a risk of a false-positive after an update. Software updates to game code, or installers [..]
View
8:11 am, June 15, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, and include the error message or behavior you are seeing, [..]
View
8:11 am, June 9, 2017
The long-awaited Erenor Eternal update is LIVE! We are celebrating and want to share our Welcome Promotion with all of you!
We've got all the update notes gathered into one easy-to read post on our [..]
View
8:11 am, June 8, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your ticket has received an update; please update the ticket if you have any further issues.
Jump to post...
View
8:11 am, June 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked your support ticket and it appears our CS team was able to help you out. Let me know if you need anythi [..]
View
8:11 am, May 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! If you're seeing this error but can't connect to our website to submit a ticket, you can also contact our CS team b [..]
View
8:11 am, May 19, 2017
Quote:
Originally Posted by Morgana
Had a GM hop into game and check you out -- it looks like you've got your patron buff! You may need to do a full log out of both Arche [..]
View
6:11 pm, May 17, 2017
The day has come! If you’ve been waiting for a chance to move between the North American Fresh Start servers, your time is NOW!
As announced last week, players on Vengeance will be able t [..]
View
6:11 pm, May 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by XAJoker
on second thought that seems like a lot of work just to [..]
View
8:11 am, May 3, 2017
Quote:
Originally Posted by Celestrata Bloodsong
To step in here, the event did not turn off early, if the times on these posts are to be believed. As stated in the annou [..]
View
8:11 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble with this, you can also submit a support ticket by sending an email to support@trionwor [..]
View
8:11 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the troubleshooting steps in this support article, please submit a support ticket so ou [..]
View
8:11 am, April 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hello everyone!Windows 10 has been working very well with ArcheAge and all of our other games. However, the recent Win 10 [..]
View
6:11 pm, April 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're currently logged into your account in Glyph, please log out and back in if you're still having problems.
[..]
View
8:11 am, April 20, 2017
Quote:
Originally Posted by Celestrata Bloodsong
For those getting the cryengine error where it can't find a specific DLL, make sure your anti-virus hasn't accidentally q [..]
View
8:11 am, April 20, 2017
Quote:
Originally Posted by Celestrata Bloodsong
For those getting the cryengine error where it can't find a specific DLL, make sure your anti-virus hasn't accidentally q [..]
View
8:11 am, April 19, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Zidious
@CelesstrataI got an error when I updated my Glyph EU c [..]
View
8:11 am, April 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. We're definitely aware of this issue with the latest Windows 10 build and our team is looking i [..]
View
8:11 am, April 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Elendriss
I participated in the last official homebuilders cont [..]
View
6:11 pm, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a ticket, so our CS team will reply as soon as they can. Thanks for your patience!
[..]
View
8:11 am, April 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd take a look at the following support articles and try the troubleshooting steps provided: [..]
View
8:11 am, March 30, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend restarting your PC entirely, running Glyph with admin (right-click and choose "run as admin") and patc [..]
View
6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, you may want to give these troubleshooting steps a try and see if that helps you. If not, subm [..]
View
8:11 am, March 28, 2017
Thinking of stocking up on some APEX? Now is the PERFECT time to add to your collection, as we’re providing a limited time gift of bonus APEX on purchases!
Starting today, visit the ArcheAg [..]
View
8:11 am, March 28, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The European ArcheAge servers will be unavailable at 2:00 AM UTC (PST+8) on Wednesday, March 29 for weekly ma [..]
View
8:11 am, March 28, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The North American ArcheAge servers will be unavailable at 12:00 AM PST (UTC-7) on Wednesday, March 29 for we [..]
View
8:11 am, March 28, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Thinking of stocking up on some APEX? Now is the PERFECT time to add to your collection, as we’re providing a [..]
View
7:11 am, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! The 1005 error generally occurs when the game attempts to manipulate patch files, but finds that they are already in use. In gener [..]
View
7:11 am, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! The 1005 error generally indicates that the files are in use when it attempts to update them, or that permission to modify them wa [..]
View
7:11 am, March 14, 2017
Quote:
Originally Posted by Hesk
Hello! As indicated above, if you need assistance changing your account's country, please submit a support ticket at https://support.trio [..]
View
5:11 pm, March 8, 2017
All,
We've just confirmed with XLGames that the ArcheDelivery pack doodads (and packs carried by adventurers) were disabled several hours earlier than intended based on the way the event was coded. I [..]
View
7:11 am, March 8, 2017
Quote:
Originally Posted by Khrolan
All, We've just confirmed with XLGames that the ArcheDelivery pack doodads (and packs carried by adventurers) were disabled several h [..]
View
7:11 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Oyranos
Hellosince the recent missing patron days issue, I decided to l [..]
View
7:11 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
In that case, I'd recommend taking a look at these troubleshooting steps to see if any of those work for you!
Jump to [..]
View
7:11 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! Have you tried all of the troubleshooting steps listed in this support article?
J [..]
View
5:11 pm, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the wait! Your ticket will be reviewed as soon as our CS team takes care of the tickets in front of yours.
[..]
View
7:11 am, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Dhelmises
Tried it, unplugged for 10 mintues. No success.
I [..]
View
7:11 am, March 2, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Just to chime in here, as I believe I posted about this previously and I did mention it during last week's livestream, bu [..]
View
5:11 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Please email support@trionworlds.com with the error message, as well as your current IP address, which you can confirm here (from the net [..]
View
7:11 am, February 24, 2017
Adventurers,
You may have noticed that a familiar service has returned! Please welcome back Character Name Changes to the fold, joining their Character Server Transfer bretheren.
If you've been inte [..]
View
7:11 am, February 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers, You may have noticed that a familiar service has returned! Please welcome back Character Name Changes to th [..]
View
7:11 am, February 22, 2017
Winter was SO last season! Amary’s debuting a new selection of fabulous threads, so make sure you’re on the cutting edge before you’re on the cutting room floor.
This [..]
View
5:11 pm, February 21, 2017
Quote:
Originally Posted by Hesk
If this issue is still persisting, please submit a support ticket at support.trionworlds.com, and make sure to include your current IP, w [..]
View
7:11 am, February 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Ollolol
I just got "detected for suspected use of a 3rd pa [..]
View
7:11 am, February 15, 2017
Adventurers,
We're aware that the Khrolan Runes ended a little earlier than intended this evening, so we want to make sure you get what's yours. In the coming days, we'll put together a new, 0 Credit [..]
View
7:11 am, February 15, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,We're aware that the Khrolan Runes ended a little earlier than intended this evening, so we want to make sure [..]
View
7:11 am, February 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're having an issue seeing your crest images, these steps may help:Close ArcheAge and Glyph completely
Navigate [..]
View
7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm not entirely sure what happened in this case, but if you're having an issue seeing crest images of other users or [..]
View
7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Harmonycat
Failed to load game data! [ok]Seeing this message when attem [..]
View
5:11 pm, January 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Oooookay guys, I think this is enough, and he got the point. OP, sorry to hear that you're going, but we only ask for a p [..]
View
7:11 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Woox
I feel silly, should have thought of that from the jump. Works per [..]
View
5:11 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
View
5:11 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to try these steps, and if the issue persists please submit a ticket at support.trionworlds.comhttps://support.tr [..]
View
5:11 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
View
7:11 am, January 12, 2017
Quote:
Originally Posted by Celestrata Bloodsong
For those of you who are still crashing, the team needs your dxdiag files to help better diagnose what may be the problem [..]
View
7:11 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having problems, please take a look at the two support articles below and try the steps listed there. [..]
View
7:11 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please make sure you've tried all of the troubleshooting steps listed in this support article. If you continue to have [..]
View
5:11 pm, January 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Skayth
Most of the issues are caused by running the server at 6 [..]
View
7:11 am, January 5, 2017
Quote:
Originally Posted by Trion_Mobi
Hey everyone, hope you all enjoyed the holidays! Thank you all for your contest email entries so far and you can sign-up to become [..]
View
5:11 pm, January 4, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps:https://support.trionworlds.com/hc/e...rashing-IssuesIf you continue having problems, please submit a suppo [..]
View
7:11 am, January 4, 2017
Quote:
Originally Posted by Baelron
Hello Natasha3690, we're more than happy to assist you. Please try all of the steps listed on our support page found here. If the issu [..]
View
5:11 pm, December 24, 2016
Quote:
Originally Posted by Baldr
Hey there! If you still have not received your item, please submit a ticket at the link below for assistance and our CS agents will be a [..]
View
7:11 am, December 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers,Our team is aware of users having difficulties signing into Glyph, and the Glyph team is currently [..]
View
7:11 am, December 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
2:07 PM PST Update: The gray screens some players are experiencing are most likely related to the errors coming out of Gl [..]
View
7:11 am, December 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
2:27 PM PST Update: The login issues have been addressed, as well as the grey screens. Players should now be able to log [..]
View
7:11 am, December 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Edwardo
If my alt is in full screen mode, when it goes afk it g [..]
View
7:11 am, December 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, my first suggestion would be to give these troubleshooting steps a try. If those don't help, submit a support ticket s [..]
View
5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
I'd suggest starting by deleting glyph from your appdata, from the article below:https://support.trionworlds.com/hc/e...roubleshooting [..]
View
7:11 am, December 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
With account packs, no, you still have these. Packs have not been deleted off of your account -- what you are seeing is a [..]
View
5:11 pm, December 9, 2016
Quote:
Originally Posted by Baldr
Sorry to hear that you are having these issues. Please double check your sound card drivers that they are up to date. If they are and yo [..]
View
5:11 pm, December 1, 2016
Quote:
Originally Posted by Hesk
These steps may also help (though they are for a different listed error):https://support.trionworlds.com/hc/e...ta-in-ArcheAgeIf you cont [..]
View
5:11 pm, November 28, 2016
Quote:
Originally Posted by Carthax
Sorry for any confusion Komiku. In the future, if your payment method is tied to a subscription, you have to cancel the subscription f [..]
View
7:11 am, November 23, 2016
Hey everyone,
We experienced a series of network issues last week that caused disconnections and latency across all Trion Worlds games. We’ve worked hard on resolving the issues, and we& [..]
View
7:11 am, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey everyone,We experienced a series of network issues last week that caused disconnections and latency across all Trion [..]
View
5:11 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Hello! Sorry to see this and we're happy to help you. Please try these steps. . By adjusting this file, it should allow you to get pa [..]
View
5:11 pm, November 19, 2016
Quote:
Originally Posted by Baldr
I am sorry to hear that you are having these issues. I myself have had the same issue. Best result was to replace the version number ins [..]
View
5:11 pm, November 17, 2016
Quote:
Originally Posted by Hesk
Hello! Please review this forum post for the latest on our network issues:http://forums.archeagegame.com/showt...-PM-PDT-Nov-11
[..]
View
7:11 am, November 15, 2016
Quote:
Originally Posted by Baelron
Hey there! Our development team is aware of and working to address these ongoing connectivity issues. We appreciate your report and I' [..]
View
5:11 pm, November 13, 2016
Quote:
Originally Posted by Carthax
If you're still having issues, this is also a good place to start:https://support.trionworlds.com/hc/e...roubleshooting
Jum [..]
View
5:11 pm, November 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hi everyone! In order to resolve this, you'll need to set GlyphCrashHandler.exe and any other identified Glyph files as trusted a [..]
View
7:11 am, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm that glyphcrashhandler.exe is a valid application used with Glyph, and is free of any viruses, trojans or other mali [..]
View