8:11 am, April 13, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,Normally PTS is unavailable for 2-4 weeks following a major update, but we’re going to be introducing a new [..]
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8:12 am, April 6, 2018
ArcheAge 4.5 – Legends Return is here. Prepare to carve out your heroic legacy as you venture out into a fresh new world.
Citizens of Erenor, your journey is only beginning! Whether you'r [..]
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8:12 am, April 6, 2018
Quote:
Originally Posted by Muzzy
ArcheAge 4.5 – Legends Return is here. Prepare to carve out your heroic legacy as you venture out into a fresh new world. Citi [..]
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8:11 am, April 4, 2018
ArcheAge Twitter Giveaway
Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED.
The ArcheAge [..]
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8:11 am, April 4, 2018
Quote:
Originally Posted by Muzzy
ArcheAge Twitter Giveaway Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREA [..]
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8:11 am, April 4, 2018
Quote:
Originally Posted by Muzzy
Cars won from this contest will only be redeemable on Legacy servers. The Patron rewards will be redeemable on either Legacy or Fresh St [..]
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8:11 am, March 29, 2018
Quote:
Originally Posted by Muzzy
Hey there,We realized this was an issue and so we're taking measures to help those who purchased earlier than the launch date. As we app [..]
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7:11 am, March 16, 2018
Quote:
Originally Posted by Muzzy
Since there won't be access to the servers until the 4.5/FS release date, no patron or credits will be awarded to the account until then [..]
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7:11 am, January 3, 2018
Quote:
Originally Posted by Muzzy
1st NA DDoS Attack got 10 days patron + coins/event stuffBy the time we granted the patron, we were already in the 2nd NA DDoS attack, s [..]
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7:11 am, December 21, 2017
Returning Packs, Crystal Wings & More!Returning Archeum Packs and Holiday Costumes
The holiday nostalgia is powerful enough to bring back Archeum Packs of days past!Archeum Ascension Pack (D [..]
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7:11 am, December 21, 2017
Quote:
Originally Posted by Muzzy
Returning Packs, Crystal Wings & More!Returning Archeum Packs and Holiday CostumesThe holiday nostalgia is powerful enough to br [..]
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5:11 pm, December 14, 2017
Quote:
Originally Posted by Hesk
Thank you for your report. If you have not done so, please make sure to submit a support ticket at support.trionworlds.com, and we will a [..]
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7:11 am, December 13, 2017
Take charge of the seas and skies from the back of a fearsome Frost Drake mount!Maelstrom Packs
To celebrate the launch of Archeage Maelstrom - 4.0, we're freshening up the pack list for you. Get y [..]
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7:11 am, December 13, 2017
Quote:
Originally Posted by Muzzy
Take charge of the seas and skies from the back of a fearsome Frost Drake mount!Maelstrom PacksTo celebrate the launch of Archeage Maels [..]
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7:11 am, December 8, 2017
Quote:
Originally Posted by Tinen
Downtime is complete, and the cross-server arena functionality is enabled for testing now. You can queue for cross-server enabled arenas [..]
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7:11 am, December 7, 2017
Quote:
Originally Posted by Muzzy
Hi there,I'm sorry for the confusion. The offline regen is calculated when you log in again, not whilst you are offline. So what Turamba [..]
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8:11 am, September 28, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing or lost patron time, please make sure to submit a support ticket at support.trionworlds.com.
[..]
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8:11 am, September 19, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your tickets are in the queue to be answered, and will be addressed as soon as we are able.
Jump to post [..]
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8:11 am, September 10, 2017
Good evening everyone,
It’s 10:10 PM here in Austin, and the Trion and XL teams just got done with dinner. We sat down over some Chinese in the training room and talked about a variety of th [..]
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6:11 pm, September 9, 2017
Quote:
Originally Posted by Muzzy
Even with these issues, they are all being worked on currently because we have gotten great feedback from players and solid teamwork fro [..]
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8:11 am, September 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
7 days patron time for those who are already patrons, and everyone's about to get an Anniversary Pack of items for the Th [..]
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6:11 pm, August 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like our CS team responded to your ticket recently and was able to fix this for you. Please update your ticke [..]
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8:11 am, June 29, 2017
Quote:
Originally Posted by Hesk
Hello! Thanks for the report. We will address your ticket as soon as we are able to. Unfortunately, I can't guarantee the specific reason [..]
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8:11 am, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is moving up the queue, so one of our CS agents will reply as soon as possible. Thanks for y [..]
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8:11 am, June 14, 2017
Quote:
Originally Posted by Muzzy
Hi Bigostro, While we appreciate your patronage, we don't have any plans to reduce the cooldown period of those purchases.
J [..]
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8:11 am, June 9, 2017
Quote:
Originally Posted by Muzzy
With every great update comes equally great packs - and we think you're going to love them! Feast your eyes and other senses on thes [..]
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8:11 am, June 9, 2017
With every great update comes equally great packs - and we think you're going to love them!
Feast your eyes and other senses on these classy new packs, the perfect accompaniment to your Erenor Eter [..]
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8:11 am, June 9, 2017
We're proud to be a partner with Razer and equally proud to introduce Razer zGold as a payment option! For a limited time, we're offering the Razer Patron Pack!
This special, limited time pack gets [..]
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8:11 am, June 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Looks like you already have a ticket in, so our CS team will help you with this as soon as they can.
Jump t [..]
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8:11 am, May 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate this issue for you.
[..]
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8:11 am, May 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed the ticket in question is moving up the queue, so our CS team will reply as soon as they can. Thanks for y [..]
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8:11 am, May 19, 2017
Quote:
Originally Posted by Morgana
Had a GM hop into game and check you out -- it looks like you've got your patron buff! You may need to do a full log out of both Arche [..]
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6:11 pm, May 18, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your ticket has been updated. Please review it, and update your ticket with any replies if necessary.
Jump t [..]
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8:11 am, May 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I checked the account associated with this forum profile, and it appears you have a 30 day Patron pass that's waiting [..]
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6:11 pm, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! A fix for this issue is still in the works, and it hasn't been resolved quite yet. To reiterate, the problem here is s [..]
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6:11 pm, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! A fix for this display issue is in the works and will be implemented as soon as possible. I'm sorry for the confusi [..]
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8:11 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is currently investigating and it appears to be a display bug that's causing this. Instead of all of your Pat [..]
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8:11 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just took a look at your ticket and it appears one of our CS agents is looking into this now.
Jump to pos [..]
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8:11 am, April 28, 2017
Quote:
Originally Posted by Baldr
I apologize for the confusion this issue has caused, and I can certainly understand how not seeing all your Patron time would be frustra [..]
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8:11 am, April 28, 2017
Quote:
Originally Posted by Baldr
I apologize for the confusion this issue has caused, and I can certainly understand how not seeing all your Patron time would be frustra [..]
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8:11 am, April 26, 2017
Quote:
Originally Posted by Hesk
Hello! It appears the issue has been resolved, at least for some of you. If you continue having patron issues, please submit a support ti [..]
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8:11 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the delay. Your ticket is still moving up the queue, and our CS team will reply as soon as they can!
[..]
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8:11 am, March 31, 2017
March Madness isn’t the only thing going around this time of year… We’re giving away over 100,000 labor and you could win! Make sure you’re a patron and then [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by xGodLikex
can ik why exactly quebec is excluding from doing the [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
March Madness isn’t the only thing going around this time of year… We’re giving away ove [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Labor Madness Sweepstakes Official Rules and Conditions The ArcheAge® Labor Madness Sweepstak [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Jez
Hi. I just tried to add a new payment method to pay for a patron su [..]
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5:11 pm, March 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our CS team should be able to help you with this, so please submit a ticket and they'll take a look as soon as they ca [..]
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7:11 am, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing patron time, please submit a support ticket so that our Customer Service team can investigate [..]
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7:11 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Oyranos
Hellosince the recent missing patron days issue, I decided to l [..]
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7:11 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! At the moment, it may take several days before our CS team is able to review your ticket, but we'll be happy to look i [..]
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5:11 pm, February 27, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by derplel
Dat moment when you are gonna buy patron for the alts but "Unable [..]
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7:11 am, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're unable to log in and submit a ticket, you can contact our CS team by simply sending an email to support@trio [..]
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7:11 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
Our response times have been longer than normal due to the amount of tickets in our queue, but our team is working as fast as the [..]
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5:11 pm, February 15, 2017
Quote:
Originally Posted by Hesk
Hello! This is a display issue, as the tracker will only show the current cycle, not the entirety of your banked patron time. If your pat [..]
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7:11 am, February 12, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Ceazar
Support just responded to my ticket 824004. They refused to comp [..]
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5:11 pm, February 9, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your ticket has received an update. Please review it at your leisure, and update it if you have any further issues.
[..]
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7:11 am, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! This is actually an issue with how Patron time is being displayed. We're looking into it, but no Patron time has actual [..]
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7:11 am, February 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, but it may take some time for our team to work through the tickets in front of you [..]
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7:11 am, February 7, 2017
Quote:
Originally Posted by Baelron
Hello! Sorry to see this and we're happy to help! I've verified your ticket is currently in queue. Our customer support team will inve [..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by Celestrata Bloodsong
A slew of animal companions are looking for aid at this time of year, and you, Adventurer, may be just the person to help [..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This is actually a known issue that our team is looking into, but this is simply a bug with the way Patron is being di [..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team can investigate this for you and might be able to help.
Jump to [..]
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7:11 am, February 2, 2017
A slew of animal companions are looking for aid at this time of year, and you, Adventurer, may be just the person to help! Visit Windscour Savannah and join the Pawesome Autumn Adoption Festival!Vis [..]
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7:11 am, January 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, I confirmed your ticket is still moving up the queue, and one of our CS agents will reply as soon as they can!
[..]
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7:11 am, January 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I looked at your account, and it appears you canceled your Patron subscription before it became active. Since you alre [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue. Our team will reply as soon as possible!
Jump to pos [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Our CS team will review your ticket as soon as they can, but keep in mind we're working through a large number of tickets at the [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was moving up the queue, and our team will respond as soon as they take care of the tickets in front of y [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already created a ticket, so one of our CS agents will reply as soon as possible. Thanks for your patien [..]
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7:11 am, January 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This is due to a display bug that our CS team is currently looking into. That Patron time on your account should still [..]
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7:11 am, January 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I reviewed both of your accounts, and it doesn't appear you've lost any Patron time. Both of you have upcoming Patron [..]
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5:11 pm, January 24, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, our ticket volume is higher than normal, but we will address your issue as soon as we are able.
Jump to [..]
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7:11 am, January 22, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by TheOuroborus
Pretty easy to guess these days. Just go to any zones Commu [..]
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7:11 am, January 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! Our CS team will be happy to review your ticket as soon as they can. It may take a few days due to the amount of ticket [..]
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5:11 pm, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It appears Senior GM Tinen has responded to your ticket with an update for you. Please check your ticket as soon as yo [..]
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7:11 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket is still moving up the queue, so one of our CS agents will reply as soon as they can! I'm sorry for the d [..]
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7:11 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by CainIsh
Can I get information when, plus minus, I can expecthelp will c [..]
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5:11 pm, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm sorry for the delayed response! Our CS team is working as fast as they can to take care of the tickets coming in, [..]
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7:11 am, January 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So to be clear, this compensation was given for the major day of downtime in North America, and is unrelated to any other [..]
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7:11 am, January 14, 2017
Quote:
Originally Posted by ZamboniChaos
Our response times are much longer than normal due to the amount of tickets in our queue, but our CS team is working as fast as t [..]
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7:11 am, January 13, 2017
Adventurers, we know many of you were affected by the recent sets of server downtime and errors that prevented you from logging in, and we want to offer you all a pack of compensation items. Our teams [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers, we know many of you were affected by the recent sets of server downtime and errors that prevented you from l [..]
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5:11 pm, January 10, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing patron, please make sure to submit a support ticket at support.trionworlds.com, so that our Customer S [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for January 4. Happy New Year! Here's where we are at for tod [..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 29. Here's where we are at for today: --Ven [..]
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5:11 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Thank you for the report. I've confirmed your ticket has been submitted, and we will address it as soon as we are able to.
Jum [..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 27. Here's where we are at for today:--Yesterday [..]
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7:11 am, December 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 26. (Merry Kwanzaa today too!)Here's where we ar [..]
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7:11 am, December 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up our queue. Tickets are generally answered in the order they're received, s [..]
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7:11 am, December 26, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 25. (Merry Christmas Day and Happy First Day of [..]
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5:11 pm, December 24, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 23 (and Merry Christmas Eve!)Here's where we are [..]
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7:11 am, December 24, 2016
As we've let you know over the past week, we've been preparing all of you a compensation gift for sticking with us over the issues we've encountered during the launch of ArcheAge: Revelation. As of to [..]
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7:11 am, December 24, 2016
Quote:
Originally Posted by Celestrata Bloodsong
As we've let you know over the past week, we've been preparing all of you a compensation gift for sticking with us over t [..]
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5:11 pm, December 22, 2016
Quote:
Originally Posted by Hesk
Hello! Any remaining patron time you have when you cancel your subscription will continue to be available - cancelling your subscription [..]
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7:11 am, December 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Both the black screen issue and missing Patron buff issue should now be resolved. If you still don't have the Patron buff [..]
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5:11 pm, December 21, 2016
Quote:
Originally Posted by Hesk
For any issues with being unable to connect, please submit a support ticket at support.trionworlds.com so that our Tech Support team can [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
For any issues with missing patron, whether on one region or all, please submit a support ticket at support.trionworlds.com so that our C [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
If you are missing patron, either on a specific region or overall, please submit a support ticket at support.trionworlds.com so that our [..]
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7:11 am, December 20, 2016
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by Silvershadow
Any more news about what the content of the Compensation is [..]
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