7:11 am, December 13, 2017
ArcheAge: Maelstrom Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Maelstrom!Organize your raids with the new Raid Bulletin Board & [..]
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8:11 am, August 19, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. Please contact our CS team if you wish to continue appealing your ban. [..]
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8:11 am, July 19, 2017
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Originally Posted by Hesk
Hello! Unfortunately, we're unable to discuss appeals via the forums. Please check your email for any updates, and if you still have ques [..]
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8:11 am, July 3, 2017
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Originally Posted by BigDataDude
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Originally Posted by Jerky
On this topic of bans in general is that there is a major flaw in [..]
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8:11 am, June 30, 2017
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Originally Posted by ZamboniChaos
Hey there! We can't assist with ban appeals on the forums, but one of our CS agents will review your appeal as soon as possible!
[..]
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8:11 am, June 27, 2017
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Originally Posted by Celestrata Bloodsong
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Originally Posted by notre
This is both a sly show of the administration and also a [..]
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8:11 am, June 7, 2017
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Originally Posted by Celestrata Bloodsong
Hi there Chicky,Unfortunately, your account was found in violation of the rules of the game by one of our GMs -- Senior G [..]
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8:11 am, May 18, 2017
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Originally Posted by BigDataDude
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Originally Posted by GrapeJam
I'm not saying it's hard to single plant, just to be clear. I d [..]
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8:11 am, May 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! We can't assist with ban appeals on the forums, but our CS team will reply to your ticket as soon as they review your a [..]
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8:11 am, May 3, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. I see you already submitted an appeal to our CS team, so they'll follo [..]
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8:11 am, April 27, 2017
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Originally Posted by Celestrata Bloodsong
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Originally Posted by Ulyssesthirteen
I think I have one of the bugged items. As it i [..]
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6:11 pm, April 14, 2017
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Originally Posted by BigDataDude
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Originally Posted by newguy123
i think when you post it on forums it makes gm's actually read [..]
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6:11 pm, April 10, 2017
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Originally Posted by Celestrata Bloodsong
Hi there Embronite.After looking at your account, it seems you forgot the reason you took a break was because we banned y [..]
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8:11 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry to hear your account was banned, but I'm afraid we can't assist with ban appeals on the forums. If you've al [..]
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5:11 pm, March 24, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. If you'd like to continue appealing your ban, please update your ticke [..]
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5:11 pm, March 21, 2017
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Originally Posted by ZamboniChaos
Hey there! I reviewed your account and it doesn't appear you're being blocked on our end. Please send an email to support@trionwo [..]
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7:11 am, March 3, 2017
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Originally Posted by ZamboniChaos
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Originally Posted by Dhelmises
Tried it, unplugged for 10 mintues. No success.
I [..]
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7:11 am, March 1, 2017
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Originally Posted by Baelron
Unfortunately we are unable to address your suspension via the forums. Please submit an appeal or update your current appeal, and our [..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we're not able to assist with ban appeals on the forums. If you wish to continue appealing your ban, please update you [..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we're not able to assist with ban appeals on the forums. If you wish to continue appealing your ban, please update you [..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. If you wish to continue appealing your ban, you'll need to update your [..]
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5:11 pm, February 21, 2017
Quote:
Originally Posted by ZamboniChaos
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Originally Posted by Snecharrr
Still worth a try, my friend left the game because he got sam [..]
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7:11 am, February 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
A reminder that we can't help you out with bans here on the forums:http://forums.archeagegame.com/showt...-here-for-help! [..]
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7:11 am, February 16, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey Pascal! Unfortunately we cannot help with bans here on the forums. Only customer service will be able to help you out [..]
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7:11 am, February 15, 2017
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Originally Posted by Baelron
Unfortunately we are unable to address your suspension via the forums. We advise contacting our appeals team by emailing appeals@trion [..]
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5:11 pm, February 5, 2017
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Originally Posted by Shiden
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Originally Posted by Arseenal
My account has been blocked! The tech support told me that I used to [..]
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7:11 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. I see you've already contacted our appeals team, so they'll follow-up [..]
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7:11 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We can't help with ban appeals on the forums, but one of our CS agents will respond to your ticket as soon as they can [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Our team will respond to your appeals as soon as possible, but I'm afraid we can't provide any additional assistance with account [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Unfortunately, we cannot assist with account bans on the forums. If you'd like to appeal your ban, please send an email to appeal [..]
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7:11 am, January 21, 2017
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Originally Posted by Celestrata Bloodsong
So we've been aware of the practice described by the OP for years. This is nothing new, and something that happens in any [..]
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7:11 am, January 20, 2017
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Originally Posted by Celestrata Bloodsong
Sorry to hear that you are leaving us, but please do not use third-party programs to cheat or bot within ArcheAge. Your p [..]
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7:11 am, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. If you'd like to continue appealing your ban you're welcome to update [..]
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7:11 am, January 16, 2017
Greetings Adventurers,
We are aware of a situation on multiple servers regarding a multiplication of castle Peace Funds.
In order to correct this, our team will be manually re-assessing castle bids an [..]
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5:11 pm, January 2, 2017
Quote:
Originally Posted by Fasti
Hey there,The forums isn't the place for discussing bans. Anyone who is banned should send an email to appeals@trionworlds.com. The appe [..]
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5:11 pm, January 1, 2017
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Originally Posted by Carthax
Unfortunately, we can't expedite your ticket request on the forums, as we answer them in the order they are received. I can see that b [..]
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7:11 am, December 31, 2016
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Originally Posted by ZamboniChaos
Hi there! I reviewed your account, and it appears it's currently flagged as a Fresh Start account which is why you can't access a [..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Please keep in mind that we cannot assist with ban appeals on the forums. If you wish to appeal your ban and have our C [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Since we can't assist with ban appeals on the forums, please send an email to appeals@trionworlds.com and our CS team will review [..]
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7:11 am, December 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Yes, it's safe to buy APEX. The exploit that allowed players to get high amounts of credits has been fixed already, and p [..]
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7:11 am, December 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Again, we can't help you with any sort of bans here on the forums. Please discuss your appeal with appeals@trionworlds.co [..]
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5:11 pm, December 21, 2016
Quote:
Originally Posted by Hesk
Unfortunately, we are unable to provide any updates on account bans via the forums. If you have additional questions regarding your ban, [..]
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5:11 pm, December 21, 2016
Quote:
Originally Posted by Hesk
Unfortunately, we are unable to discuss account bans on the forums. If you have additional information to add to your appeal, please upda [..]
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7:11 am, December 20, 2016
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Originally Posted by TrionBrasse
Heya Aryasan, The change I posted this morning was made precisely to address concerns like yours. Our moderation team is reversin [..]
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7:11 am, December 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm afraid we can't assist with ban appeals on the forums, but I see you've already updated your ticket with the relev [..]
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5:11 pm, December 15, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we are unable to discuss account actions on the forums. If you have not done so, please submit an appeal to appeals [..]
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7:11 am, December 15, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hi guys,Sorry to hear you've been banned, but we can't really help you out with bans here on the forums. Please send your [..]
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5:11 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Unfortunately, we're unable to discuss account bans on the forums. Please submit an appeal to appeals@trionworlds.com if you want to disp [..]
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5:11 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! For issues with purchases on the incorrect account, please make sure to submit a support ticket at support.trionworlds.com so that [..]
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8:11 am, October 26, 2016
Quote:
Originally Posted by ZamboniChaos
Unfortunately, we're not able to assist with ban appeals on the forums. Please refer to your ticket if you wish to continue appea [..]
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8:11 am, October 13, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Sharing your account is a violation of the game's terms of service, and will lead to the account being banned.
[..]
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8:11 am, September 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by TheSirGentleman
I was just talking in whisper and guild chat al [..]
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8:11 am, September 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Unfortunately we can't assist with account bans on the forums, but if you send an email to appeals@trionworlds.com our [..]
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8:11 am, September 20, 2016
Quote:
Originally Posted by Baelron
Unfortunately, we are not to address your appeal via the forums, as this is not the appropriate outlet to appeal your account suspensi [..]
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6:11 pm, September 19, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Andromeda Delux
In other words you have no way to verify a user [..]
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6:11 pm, September 14, 2016
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Originally Posted by Celestrata Bloodsong
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Originally Posted by Casperzana
some Muggles think I'm a cheater ... I can not chang [..]
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8:11 am, September 13, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, Customer Service is unable to discuss account appeals on the forums. If you feel the action taken on your account w [..]
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6:11 pm, September 10, 2016
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Originally Posted by Baldr
Hey there! You can have more than one account logged in at the same time as long as you are playing each character individually. It's wh [..]
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8:11 am, August 23, 2016
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Originally Posted by Celestrata Bloodsong
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Originally Posted by Delaque
Guess he ran out of Accounts Lol
He found h [..]
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6:11 pm, August 11, 2016
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Originally Posted by Celestrata Bloodsong
Very sorry to hear your account was banned, but please be aware of this post.Best of luck to you in your future adventure [..]
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8:11 am, August 6, 2016
Quote:
Originally Posted by ZamboniChaos
As I mentioned in your previous thread, the forums are not the place to discuss hacked or banned accounts as these issues are han [..]
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6:11 pm, August 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Vesric! I've reviewed your ticket and it appears your account has been unbanned. When an account is hacked and banned, [..]
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8:11 am, July 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm afraid we can't assist with ban appeals on our forums. All appeals need to be directed to our Customer Support tea [..]
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6:11 pm, July 14, 2016
Quote:
Originally Posted by Celestrata Bloodsong
So, I can answer this question pretty accurately. When you appeal, it doesn't just go into a void, nor does it get sent t [..]
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8:11 am, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
Unfortunately, we're not able to assist with account bans on the forums. Please have your friends email appeals@trionworlds.com i [..]
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8:11 am, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
As I mentioned in the previous thread, we are unable to discuss account bans on the forums. If you would like additional informat [..]
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8:11 am, July 6, 2016
Quote:
Originally Posted by Elucidator
Quote:
Originally Posted by Thessali
so yesterday is started a stream for abyssal and maybe 10 mins i [..]
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6:11 pm, July 3, 2016
Quote:
Originally Posted by BigDataDude
See:http://forums.archeagegame.com/showt...-here-for-help
Quote:
Originally Posted by Thessali
dont u [..]
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8:11 am, July 2, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Sorry Flusoya, we can't help you with bans here on the forums. As you've already submitted a ticket, please wait for the [..]
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6:11 pm, June 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
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Originally Posted by Zzz
Yes, the same way they approved the "fov" mod, bu [..]
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6:11 pm, June 28, 2016
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Originally Posted by Celestrata Bloodsong
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Originally Posted by arby
That, and they don't send you back an email saying "o [..]
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8:11 am, June 14, 2016
Quote:
Originally Posted by Celestrata Bloodsong
And closing this thread up as we don't discuss bans here on the forums. That said, glad to see everything has been set st [..]
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8:11 am, June 8, 2016
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Originally Posted by Celestrata Bloodsong
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Originally Posted by Kusanagi
I play on NA and my friend wants to play on the same a [..]
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6:11 pm, June 4, 2016
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Originally Posted by Shiden
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Originally Posted by Aunkah
I am looking to request someone investigate guilds on my server. There [..]
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8:11 am, May 27, 2016
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Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Ayrx
*THIS THREAD IS ONLY MADE BECAUSE THE ANNOUNCEMENT THREAD [..]
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8:11 am, May 25, 2016
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Originally Posted by BigDataDude
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Originally Posted by DELPHI
Thankyou for telling us you know who the character was before the [..]
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6:11 pm, May 16, 2016
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Originally Posted by Baelron
Hello Kuwaity! My apologies for any difficulties you've encountered, however we are unfortunately unable to address your appeal via th [..]
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6:11 pm, May 16, 2016
Quote:
Originally Posted by Baelron
Hello Monues! Unfortunately we are unable to address your appeal for your Glyph account suspension on the forums. Please update your t [..]
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6:11 pm, May 6, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the misunderstanding. I reviewed your account and it appears to have been banned. Since we're not able to as [..]
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6:11 pm, May 2, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Going to close this post as we don't discuss bans here on the forums, but I am very happy to see that this situation was [..]
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6:11 pm, May 2, 2016
Quote:
Originally Posted by Carthax
Sorry to hear about this! After looking at your account, it appears that you are no longer banned! I would refer to the recent reply t [..]
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8:11 am, May 1, 2016
Quote:
Originally Posted by ZamboniChaos
I'm afraid we don't assist with ban appeals on the forums. If you still want to appeal your ban, please refer to the ticket you'v [..]
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6:11 pm, April 20, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Hunterflayk
My account was banned unfairly. It has more than a week I'm [..]
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6:11 pm, April 15, 2016
Quote:
Originally Posted by ZamboniChaos
I'm afraid that we cannot assist with ban appeals on our forums. If our CS team has already denied your appeal, their decision is [..]
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8:11 am, April 12, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys, we can't assist you with bans here on the forums. If you've been recently banned and you believe it was in erro [..]
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6:11 pm, April 9, 2016
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Highskill
hello, anybody help us? :O
You can send an email t [..]
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6:11 pm, April 9, 2016
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with banned accounts on the forums. If you wish to appeal your ban, you'll need to send an email to ap [..]
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6:11 pm, April 9, 2016
Quote:
Originally Posted by ZamboniChaos
Unfortunately, we can't assist with ban appeals on the forums. If you wish to continue appealing your ban, you'll need to respond [..]
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6:11 pm, April 8, 2016
Quote:
Originally Posted by ZamboniChaos
Unfortunately, we can't assist with ban appeals on the forums. If you still wish to appeal your ban, you'll need to continue your [..]
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6:11 pm, April 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If your account is banned, you can send an email to support@trionworlds.com and our CS team will be happy to investiga [..]
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8:11 am, April 4, 2016
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by rabbitdudxx
I wouldn't expect them to keep logs from older year old veri [..]
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7:11 am, March 26, 2016
Quote:
Originally Posted by BigDataDude
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Originally Posted by Piquena
All I have to say to this thread is bring Case back because, and [..]
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7:11 am, March 25, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Oooook. So while this thread is locked, let's talk about your ban. So you said...
Quote:
Originally Poste [..]
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5:11 pm, March 16, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ftsKaleem
A guild member of mine got ban for no reason. He just got banned wit [..]
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7:11 am, March 16, 2016
Adventurers!
Today, we just wanted to drop a small token of our thanks to everyone who has been contributing positively to the ArcheAge community. We’re happy to have you guys here!If your a [..]
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7:11 am, March 16, 2016
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by SlayersKnight
While I got my reward, I do think it was pretty silly got [..]
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7:11 am, March 16, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Just to drop into this thread as well, there was an issue earlier today that caused a few accounts to be banned incorrect [..]
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7:11 am, March 16, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hi guys, Unfortunately we've just caught an error in our automated systems that issued an incorrect ban or warning to us [..]
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7:11 am, March 9, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by ned stark
@celestrata So what about players that received a war [..]
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7:11 am, February 17, 2016
Quote:
Originally Posted by Celestrata Bloodsong
So I'm going to answer the OP and then close this thread out as it is just devolving into yet another argument over the R [..]
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