8:11 am, March 30, 2018
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Originally Posted by Quillodon
Quote:
Originally Posted by Kalli Matthews
so marks translation so far was that the skill gives a +20% [..]
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7:11 am, January 25, 2018
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Originally Posted by Muzzy
Ealoeth,We'll look into this for you, however, they are correct. For example, if a box has a 10% chance to drop something, that does not [..]
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7:11 am, January 20, 2018
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Originally Posted by Celestrata Bloodsong
Hi fam,Just announced this on the livestream that we are increasing drop rates. The team knew this was a priority for the [..]
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5:11 pm, December 14, 2017
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Originally Posted by BigDataDude
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Originally Posted by Cyales
Can a GM check the crates drop rate and fix it!?!?!
A [..]
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7:11 am, November 11, 2017
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Originally Posted by Muzzy
I understand your concern that the compensation is per account, rather than per character, but this generous amount could have been take [..]
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8:11 am, October 27, 2017
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Originally Posted by Muzzy
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Originally Posted by EcclipseOfTheMoon
ANd what will happen when? People are missing the second day [..]
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8:11 am, August 23, 2017
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Originally Posted by Tinen
Hey there, Seda!I took a look into this today, and can confirm that it's a text bug on the Wrapped Hellwing Pegasus - it does indeed giv [..]
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8:11 am, August 16, 2017
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Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, and one of our agents will reply as soon as possible. Thanks for your patience!
[..]
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8:11 am, August 5, 2017
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Originally Posted by ZamboniChaos
Quote:
Originally Posted by Rinalee
PS : The character's model is still bugged with this costume.
[..]
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8:11 am, July 18, 2017
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Originally Posted by Celestrata Bloodsong
Following up on this. We submitted the revised version of the bug on Friday, and XL accepted the bug into their system to [..]
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8:11 am, June 29, 2017
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Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by sobin
Unfortunately, we still don't know if its bugged or inten [..]
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8:11 am, June 27, 2017
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Originally Posted by Muzzy
So I did some digging. Turns out, we bugged this about a year ago and the developer has commented on the task several times, even as rec [..]
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8:11 am, June 15, 2017
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Originally Posted by Muzzy
Hey everyone,Just checking in. It seems like this is still happening. If anyone can get video of this, it would be supremely helpful whe [..]
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8:11 am, June 9, 2017
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Originally Posted by Muzzy
:( That may be an animation bug, where it isn't even opening once! Either way, that entire system is bugged with XL, so they'll send us [..]
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8:11 am, June 8, 2017
Quote:
Originally Posted by Muzzy
Hi there,I may not answer ALL of your questions, but I'm looking into them bit by bit. As you can imagine, there is a LOT going on haha. [..]
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6:11 pm, May 10, 2017
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Originally Posted by ZamboniChaos
Hey there! Our team is still investigating this issue. If you find yourself flagged with the debuff, submit a support ticket so o [..]
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8:11 am, May 6, 2017
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Originally Posted by Celestrata Bloodsong
This isn't something we'd expect to be caused by a pet in the least. Thank you for the ticket, and we'll look into it, bu [..]
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8:11 am, April 27, 2017
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Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Ulyssesthirteen
I think I have one of the bugged items. As it i [..]
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5:11 pm, March 15, 2017
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Originally Posted by Celestrata Bloodsong
Thanks guys, tossed this one over to our QA department to check into and get more info, and then it's off to the developm [..]
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7:11 am, March 9, 2017
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Originally Posted by Quillodon
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Originally Posted by Dabandaid
So we have to use our precious vocation to buy cherry tree sapli [..]
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7:11 am, February 26, 2017
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Originally Posted by ZamboniChaos
In this case, the system is working as intended. After you transfer a character, that character's name will not be able to be cha [..]
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7:11 am, February 22, 2017
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Originally Posted by Celestrata Bloodsong
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Originally Posted by Pryam
As a leader of my guild, I am supposed to get the [Guild [..]
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7:11 am, January 16, 2017
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Originally Posted by Celestrata Bloodsong
An update to the above announcement: Our teams will be removing the siege Peace Fund mails directly from your inbox if yo [..]
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7:11 am, January 7, 2017
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Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by pookasaurus
Dont worry they still havent answered me about hatr [..]
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7:11 am, December 17, 2016
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Originally Posted by Quillodon
Quote:
Originally Posted by Zidious
Hi All, From testing I found that the Abyssal Skill: Swordfall is [..]
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7:11 am, December 7, 2016
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Originally Posted by Celestrata Bloodsong
We looked into it and we were not able to verify that the boss was bugged or unable to attack. If we find that was not th [..]
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7:11 am, November 30, 2016
Quote:
Originally Posted by Quillodon
Hello Terii!I'm not in the office right now, so I can't recreate this to confirm, but... Could you do me a favor, and let me know if [..]
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5:11 pm, November 9, 2016
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Originally Posted by ZamboniChaos
Hey there Singty! I'm sorry for the confusion caused by the last response you received. However, the initial response you receive [..]
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6:11 pm, October 7, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! This is a bug that we've been investigating and we're still working on a solution. Thanks for the report!
J [..]
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8:11 am, September 15, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by rizkey
i get same bugged but already sent ticket please fix this
[..]
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8:11 am, August 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team may be able to help you remove this bugged buff.
Jump to post.. [..]
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8:11 am, August 10, 2016
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Originally Posted by Hesk
Hello! I've confirmed that your ticket has been submitted successfully. We hope to address your ticket as soon as we are able. Thank you [..]
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6:11 pm, June 28, 2016
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Originally Posted by ZamboniChaos
Sorry for the delay Jillana! I just reviewed your ticket, and it appears one of our CS agents was able to help resolve this for y [..]
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6:11 pm, June 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the confusion. In order to complete this quest, you would have needed to reach level 54 following the releas [..]
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6:11 pm, June 19, 2016
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Originally Posted by Carthax
I would suggest contacting our support with your character and server name, describing your issue, by submitting a ticket through supp [..]
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6:11 pm, June 18, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! A recent spike in tickets has caused our response times to be longer than usual. I confirmed your ticket was [..]
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6:11 pm, June 2, 2016
[QUOTE=ZamboniChaos;2328566]
[QUOTE=godzy;2328226]This game support is trash omgi contacted support and after they couldnt fix the damn game with the silly script of steps he told me change the histor [..]
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6:11 pm, June 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Strikerouge! Thanks for the report. I've confirmed that the team is aware of this bug and currently investigating it. K [..]
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6:11 pm, May 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm sorry we can't do more to help. We do try to assist with as many issues as we can, but there are some problems tha [..]
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8:11 am, April 15, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Firen! Do you happen to have any screenshots or video of this happening? The more information I have, the easier it wil [..]
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5:11 pm, March 18, 2016
Quote:
Originally Posted by Celestrata Bloodsong
It's pretty short. The quest had an issue that was in need of fixing, and we didn't want to expose players to a bad exper [..]
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7:11 am, February 17, 2016
Good evening everyone!
The team is pleased to let everyone know that we have made a series of changes to the ArcheAge North American servers this morning to help fix the Skillsaver bugs that players [..]
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7:11 am, January 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Just to drop by, this is something we're still looking into. The team is tracking down the cause of this, and we'll post [..]
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7:11 am, January 20, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by rbb138
Link doesn't work
The 7 was missing. Now it [..]
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7:11 am, November 7, 2015
Quote:
Originally Posted by Quillodon
Coming at it from a PvE angle, this sounds like a blast.Personally, I love dealing damage with Ode to Recovery. So I'd be really tem [..]
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8:11 am, September 25, 2015
Quote:
Originally Posted by Celestrata
The team is looking into this still to make sure nothing is bugged, but everything seems to be working out just fine in the tests. [..]
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8:11 am, September 23, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by Larcen
@Celestrata How about those of us with 14 who need that last token [..]
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8:11 am, September 18, 2015
Quote:
Originally Posted by Celestrata
For this specific issue, you will need to reinstall the game. We've escalated the bug to XLGAMES to fix in an upcoming update. Sorr [..]
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8:11 am, September 15, 2015
Quote:
Originally Posted by TrionBrasse
Good gravy! Please ensure you submit a CS ticket for these oddball issues. Our guys are already alerted and discussing it interna [..]
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6:11 pm, September 13, 2015
Quote:
Originally Posted by Celestrata
Yeah, it was something we weren't able to fully replicate on our servers. Now that we've seen it go into the live build, our QA wil [..]
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6:11 pm, September 12, 2015
Quote:
Originally Posted by Celestrata
The team at XL has looked into this, and it does not look like it is something that will be fixed by the time the servers go live t [..]
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8:11 am, September 11, 2015
Quote:
Originally Posted by Quillodon
Hello!Stalker's Mark deals damage equal to 50 times the number of melee/magic/ranged attacks suffered during the marks duration, up [..]
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8:11 am, June 9, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Nyeman
So even though it is an error we can still use the 4 Moonpoint non-pat [..]
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6:11 pm, May 16, 2015
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Originally Posted by Fasti
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Originally Posted by OGXero
Did what you said and still not working. Thanks for the response though [..]
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6:11 pm, May 3, 2015
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Bunnyleptic
As the title says, the MP seems bugged, I have suddenly zero credit [..]
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7:11 am, March 11, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by AkashaUDL
It blocks nearly all casting.
Can you expand on what [..]
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7:11 am, January 24, 2015
The Marketplace has been updated!New Marketplace ItemsService Staff's Gift Box: has a chance to contain a rare Classic Service Uniform (Black) or Spotless Service Uniform (White) costume.Important: [..]
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7:11 am, January 24, 2015
Quote:
Originally Posted by Scapes
The Marketplace has been updated!New Marketplace ItemsService Staff's Gift Box: has a chance to contain a rare Classic Service Uniform [..]
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7:11 am, January 10, 2015
Happy new year! The Marketplace and Loyalty Store have been updated.New Marketplace ItemsFriendly Flyer Treasure Chest: Has a chance to contain a rare Sloth Glider (Glider Companion: Sloth). This gli [..]
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7:11 am, January 10, 2015
Quote:
Originally Posted by Scapes
Happy new year! The Marketplace and Loyalty Store have been updated. New Marketplace Items Friendly Flyer Treasure Chest: Has a ch [..]
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