5:11 pm, February 18, 2018
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Shinketsu
So I was looking through the achievements and saw there is a Dar [..]
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7:11 am, December 13, 2017
Quote:
Originally Posted by Muzzy
Hi there, As I've confirmed in the connectivity thread that there is no reason to be concerned about the safety of personal information. [..]
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7:11 am, December 13, 2017
Quote:
Originally Posted by Muzzy
There is a new built in fov setting in the options. Players have also confirmed that the fov mod is still usable with 4.0.
Ju [..]
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7:11 am, December 6, 2017
Quote:
Originally Posted by Muzzy
I watched through this earlier! Thank you for being considerate of the information that we have no confirmed yet. Keep up the great work [..]
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8:11 am, October 13, 2017
Quote:
Originally Posted by Muzzy
This is not confirmation of a new Fresh Start. We are just offering different rewards for streamers that raise enough based on the serve [..]
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8:11 am, September 19, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your tickets are in the queue to be answered, and will be addressed as soon as we are able.
Jump to post [..]
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8:11 am, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue, and will be addressed as soon as we are able. Thank you for your patience.
[..]
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8:11 am, July 25, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Gamepro03
3.7 in September confirmed? ;)
Weather sw [..]
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8:11 am, July 11, 2017
Quote:
Originally Posted by Trion Socke
Hi chimpchimp,Thank you for the report.This is indeed a text bug - the Erenor Twintail Cloak grants an 8% increase to both the blo [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue to be addressed, and we will respond to it as soon as we are able.
Jump to p [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue to be answered, and we will address it as soon as we are able.
Jump to post. [..]
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6:11 pm, June 26, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! I took a look at your ticket and confirmed it was moving up the queue, so our CS team will reply as soon as [..]
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8:11 am, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! I've investigated your issue and confirmed your ticket is in queue. It will be addressed as soon as we are able. Unfortunately, we [..]
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6:11 pm, May 29, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Bunnyleptic
Because last time I sent a ticket, it never got answered an [..]
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8:11 am, May 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still in the queue, and our team will follow-up with you as soon as they can. Sorry for th [..]
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8:11 am, May 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed the ticket in question is moving up the queue, so our CS team will reply as soon as they can. Thanks for y [..]
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8:11 am, May 13, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!Update 3.5 is coming on June 7! – GET HYPE! Update 3.5: Erenor Eternal is coming on June 7. You'l [..]
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8:11 am, May 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!Update 3.5 is coming on June 7 [..]
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6:11 pm, April 25, 2017
Quote:
Originally Posted by Hesk
On occasion, antivirus programs will incorrectly identify game files as malicious. If both PCs are using the same Antivirus, and both use [..]
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6:11 pm, April 14, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by newguy123
i think when you post it on forums it makes gm's actually read [..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your tickets are in the queue to be responded to, and will be addressed as soon as we are able.
Jump to [..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait! I confirmed your ticket is still moving up the queue, and our CS team will respond as soon as they can!
[..]
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8:11 am, March 29, 2017
Quote:
Originally Posted by ZamboniChaos
Thanks for the heads up! I just confirmed our team was aware of this bug, so they'll be looking into it as soon as they can.
[..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Jez
Hi. I just tried to add a new payment method to pay for a patron su [..]
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7:11 am, March 21, 2017
Quote:
Originally Posted by Hesk
Hello DeliaCat, I've confirmed your ticket is in the queue to be addressed. I apologize for any delay, as our ticket volume is higher tha [..]
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7:11 am, March 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait Deguza! I checked your ticket and confirmed it was still moving up the queue, and you'll receive a response on [..]
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5:11 pm, March 9, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticked is in the queue to be answered. Due to high ticket volume, this may take longer than normal, but we wil [..]
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5:11 pm, March 8, 2017
All,
We've just confirmed with XLGames that the ArcheDelivery pack doodads (and packs carried by adventurers) were disabled several hours earlier than intended based on the way the event was coded. I [..]
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7:11 am, March 8, 2017
Quote:
Originally Posted by Khrolan
All, We've just confirmed with XLGames that the ArcheDelivery pack doodads (and packs carried by adventurers) were disabled several h [..]
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5:11 pm, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the wait, but due to the amount of tickets our team is still working through, our average response time is several [..]
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5:11 pm, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is moving up the queue and our CS team will review it as soon as they can!
Jump to [..]
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7:11 am, March 3, 2017
Quote:
Originally Posted by Celestrata Bloodsong
We know that the snail mounts have certainly had their time in the sun, but don't worry, we're discussing a new item to r [..]
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5:11 pm, March 2, 2017
Quote:
Originally Posted by Hesk
Hello! I have confirmed your ticket is in the queue to be answered; we will address your issue as soon as we are able.
Jump to [..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is still moving up the queue. You'll receive a reply as soon as our team can review it!
[..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket (840499) was still moving up the queue, and our team will review it as soon as they take care of the tick [..]
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5:11 pm, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the delay, but I confirmed your tickets were still moving up the queue. Our CS team will respond as soon [..]
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5:11 pm, February 21, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Snecharrr
Still worth a try, my friend left the game because he got sam [..]
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7:11 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is still moving up the queue, and our team will review it as soon as they can. We appreciate y [..]
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7:11 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! We're working through a large amount of tickets at the moment, but I confirmed your ticket is moving up th [..]
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7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I've logged a bug report for this issue so the team can take a look. Regarding your ticket, I confirmed it was still m [..]
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5:11 pm, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was still moving up the queue, so our CS team will respond as soon as they can! Keep in mind this may tak [..]
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7:11 am, January 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, I confirmed your ticket is still moving up the queue, and one of our CS agents will reply as soon as they can!
[..]
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5:11 pm, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry you haven't received a reply yet. I confirmed your tickets were still moving up the queue, and our CS team will [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue. Our team will reply as soon as possible!
Jump to pos [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was moving up the queue, and our team will respond as soon as they take care of the tickets in front of y [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is still moving up the queue, and our CS team will reply as soon as they've taken care of the [..]
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7:11 am, January 25, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Fonzerelli
UHG. You guys re-solved an already solved ticket from a mont [..]
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7:11 am, January 21, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was still moving up the queue, so our CS team will respond as soon as possible! We're still working throu [..]
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7:11 am, January 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your account was flagged as Legacy, so this system is working as intended. I'm not sure why this wasn't ha [..]
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7:11 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket is still moving up the queue, so one of our CS agents will reply as soon as they can! I'm sorry for the d [..]
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5:11 pm, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was moving up the queue, and we'll reply as soon as we can. Keep in mind that we're working th [..]
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5:11 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue for a response, and will be responded to as soon as we are able. I apologize for any de [..]
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5:11 pm, January 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue. Our response times are longer than usual due to the amount of t [..]
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7:11 am, January 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, so one of our CS agents will review it and respond as soon as t [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry to hear this happened, but I'm afraid our CS team isn't able to provide compensation for issues like this. O [..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by ZamboniChaos
I checked your ticket and confirmed it was still moving up the queue, so you'll receive a response as soon as one of our agents i [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Ephemiel
I did that, it's been 5 days and your dear support has done no [..]
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5:11 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue to be answered, and we will do so as soon as we are able. Thank you for your patience.
[..]
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5:11 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your support ticket has been successfully created; we will address this issue with you as soon as we are able. [..]
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5:11 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue to be answered, and will be addressed as soon as we are able. To update the name on you [..]
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5:11 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Thank you for the report. I've confirmed your ticket has been submitted, and we will address it as soon as we are able to.
Jum [..]
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5:11 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket is in the queue to be answered, and we will do so as soon as we are able. Thank you for your patie [..]
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7:11 am, December 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up our queue. Tickets are generally answered in the order they're received, s [..]
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7:11 am, December 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is still moving up the queue, so one of our CS agents will respond as soon as they can.
[..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket is in the queue to be answered, and we will respond as soon as we are able. Unfortunately, we do h [..]
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5:11 pm, December 17, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Otama! Our CS team is working as fast as they can to get caught up on the recent surge of tickets, and I conf [..]
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7:11 am, December 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your tickets were still moving up the queue, and one of our CS agents will respond as soon as they can. Ke [..]
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7:11 am, December 13, 2016
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by sobin
Any word if cadence is indeed 20% or 30% reduction?
Ah s [..]
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7:11 am, December 10, 2016
Quote:
Originally Posted by Quillodon
Update: Treehouses and Fellowship Plazas confirmed as residences. Seems like the fireplace rule is solid. Cheers, -Quill
[..]
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7:11 am, December 6, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Further investigation on our side has confirmed that certain commands are working fine but others aren't. All commands th [..]
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7:11 am, December 1, 2016
Quote:
Originally Posted by Celestrata Bloodsong
So I have an update on this. We discussed the drop rates here with the designers, and they went in and double-checked wha [..]
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5:11 pm, November 22, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket has been submitted, and will be responded to as soon as we are able. Thank you for your patience!
[..]
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7:11 am, November 15, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Skillz1337
Would be nice if you guys at least confirmed that we [..]
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7:11 am, November 10, 2016
Quote:
Originally Posted by ZamboniChaos
Unfortunately, we can't assist with ban appeals on the forums. I confirmed your ticket is still being reviewed, and one of our CS [..]
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5:11 pm, November 3, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having purchase issues! I confirmed your ticket was created successfully, and one of our CS agents will revi [..]
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6:11 pm, October 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is in our queue awaiting review, so one of our CS agents will respond as soon as possible.
[..]
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6:11 pm, October 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Crozz. I reviewed your tickets and noticed you were appealing an account ban. It looks like this appeal was already thor [..]
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6:11 pm, October 13, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey all, After some discussions on when the boat will be available for login badges, we have confirmed that the non-upgr [..]
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6:11 pm, October 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still in our queue awaiting review. Tickets are generally answered in the order they're re [..]
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8:11 am, October 8, 2016
Quote:
Originally Posted by Quillodon
Our QA team confirmed the cooldown bug is fixed in the latest build we got from XL. Should go live with the October update (target r [..]
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6:11 pm, October 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed this issue had been forwarded to the dev team, so they'll take a look as soon as they can!
Jump [..]
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8:11 am, October 4, 2016
Quote:
Originally Posted by Baelron
Sorry to see you're missing an APEX! I've confirmed your ticket has been successfully submitted and our customer support team will rep [..]
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8:11 am, September 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed our team is looking into this now. Thanks for all of the info you provided!
Jump to post.. [..]
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6:11 pm, September 27, 2016
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the frustration! I've reviewed your account and it appears our support agent was able to resolve the errors on your [..]
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8:11 am, September 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed this issue is being investigated by the team and they're working on a fix. Thanks for the heads up!
[..]
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6:11 pm, September 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and one of our CS agents will respond as soon as they can. Than [..]
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8:11 am, September 15, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by rizkey
i get same bugged but already sent ticket please fix this
[..]
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8:11 am, September 8, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Warhead42
There is a way to preserve as much of the "fresh [..]
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6:11 pm, August 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was in our queue, and it'll be reviewed by one of our CS agents as soon as possible.
[..]
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6:11 pm, August 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was been created successfully, and I'm sorry you haven't received a response yet. One of our C [..]
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8:11 am, August 10, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket has been submitted successfully. We hope to address your ticket as soon as we are able. Thank you [..]
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6:11 pm, August 9, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait! I confirmed your tickets are in our queue, so one of our CS agents will respond as soon as they can. Thanks f [..]
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8:11 am, August 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry you haven't received a reply yet. I confirmed your ticket was still awaiting review, and one of our agents will [..]
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8:11 am, July 29, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Zhariel! Due to the amount of tickets our CS team is currently working through, our response times have been [..]
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6:11 pm, July 25, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good morning everyone!Auroria Alliance, congratulations on your achievement! We've confirmed everything on our side, and [..]
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8:11 am, July 9, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Quillodon
Haha confirmed in game! We have a winner!Finally, I c [..]
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8:11 am, July 1, 2016
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by sobin
We know it's confirmed to be 10k magic pen, that shows up in the cha [..]
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6:11 pm, June 29, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait! I confirmed your ticket is in our queue, so one of our agents will review it as soon as they can.
[..]
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6:11 pm, June 29, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket has since been responded to. Please check your ticket for updates, and respond back as necessary. Thank [..]
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8:11 am, June 28, 2016
Quote:
Originally Posted by Hesk
Hello! I've looked into your issue and confirmed that your submitted ticket has been updated. Please review that update and let us know i [..]
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