7:11 am, January 27, 2018
Quote:
Originally Posted by Muzzy
Hosts:Associate Producer - Seraphina "Celestrata" BrennanLocalization QA - Sophie "Socke" PickensHey Adventurers,Thi [..]
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7:11 am, January 27, 2018
Hosts:
Associate Producer - Seraphina "Celestrata" Brennan
Localization QA - Sophie "Socke" Pickens
Hey Adventurers,
This week we'll be talking about the upcoming Ice Fishing event [..]
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7:11 am, January 16, 2018
Quote:
Originally Posted by Quillodon
Hey Tricorn,Sorry for the confusion. The tooltip is poorly written, it was reported to me, and new text is incoming. Muzzy mentioned [..]
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7:11 am, December 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys, I clarified this in the notes and in another thread, but the original writing there was an error. It was meant [..]
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7:11 am, December 7, 2017
Quote:
Originally Posted by Muzzy
Hi there,I'm sorry for the confusion. The offline regen is calculated when you log in again, not whilst you are offline. So what Turamba [..]
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6:11 pm, September 9, 2017
Quote:
Originally Posted by Tinen
Hey there Drejn! Sorry for any confusion that came about with this, but the resident contribution payout was only for servers affected b [..]
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8:11 am, June 26, 2017
Quote:
Originally Posted by Muzzy
Quote:
Originally Posted by RealityAskew
So wife bought the 3rd credit pack but no Golden Token. Is this [..]
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8:11 am, June 21, 2017
Quote:
Originally Posted by Muzzy
Quote:
Originally Posted by Turambaredolas
Do that, please. It has happend quiet a lot of times in the pas [..]
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8:11 am, June 9, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Wraithunter
oh...well that sucks... so because of that mistake [..]
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6:11 pm, May 5, 2017
Quote:
Originally Posted by Fasti
Hey folks, We're following up on this now and will get word out on what we find ASAP. I edited the blog to remove the line about the sh [..]
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8:11 am, May 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I checked the account associated with this forum profile, and it appears you have a 30 day Patron pass that's waiting [..]
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6:11 pm, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! A fix for this issue is still in the works, and it hasn't been resolved quite yet. To reiterate, the problem here is s [..]
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6:11 pm, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! A fix for this display issue is in the works and will be implemented as soon as possible. I'm sorry for the confusi [..]
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8:11 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is currently investigating and it appears to be a display bug that's causing this. Instead of all of your Pat [..]
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8:11 am, April 28, 2017
Quote:
Originally Posted by Baldr
I apologize for the confusion this issue has caused, and I can certainly understand how not seeing all your Patron time would be frustra [..]
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8:11 am, April 28, 2017
Quote:
Originally Posted by Baldr
I apologize for the confusion this issue has caused, and I can certainly understand how not seeing all your Patron time would be frustra [..]
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8:11 am, April 5, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Leern
One of your above statements was incorrect... Please let [..]
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7:11 am, March 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the confusion. I just checked your ticket and it looks like it was recently updated by one of our CS agents! [..]
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7:11 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Oyranos
Hellosince the recent missing patron days issue, I decided to l [..]
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7:11 am, March 3, 2017
Quote:
Originally Posted by Quillodon
Hello Ykeara!Apologies for the confusion. The location you probably checked was a temporary one, which we were using until XL sent u [..]
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5:11 pm, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I reviewed your account, and it appears to be flagged as Legacy. This means you won't be able to access the Fresh Star [..]
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7:11 am, February 26, 2017
Quote:
Originally Posted by ZamboniChaos
In this case, the system is working as intended. After you transfer a character, that character's name will not be able to be cha [..]
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7:11 am, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! This is actually an issue with how Patron time is being displayed. We're looking into it, but no Patron time has actual [..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This is actually a known issue that our team is looking into, but this is simply a bug with the way Patron is being di [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
I actually just received an update from the team on this. The previous ascension the glider had was actually a bug, and it was fi [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
The effect you're reporting was actually due to a bug, which was fixed in the most recent patch. Sorry for the confusion.
[..]
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7:11 am, January 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I reviewed both of your accounts, and it doesn't appear you've lost any Patron time. Both of you have upcoming Patron [..]
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7:11 am, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I took a look at your ticket and it appears there may be some additional investigation needed. Please update your tick [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! Sorry for the confusion. I noticed you created a new ticket instead of updating your existing ticket (790236). If you c [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So, in looking into this, this looks like a mistranslation rather than a full on bug. The system is working appropriately [..]
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7:11 am, December 21, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the confusion! I noticed you already updated your ticket restating your refund request, so our CS team will reply as so [..]
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7:11 am, December 2, 2016
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Aired
Quill, thanks for the info. I was looking at this bad boy with confu [..]
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7:11 am, December 2, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the confusion! If the information on your current CC needs to be updated, you'll need to remove the existing payment me [..]
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5:11 pm, November 28, 2016
Quote:
Originally Posted by Carthax
Sorry for any confusion Komiku. In the future, if your payment method is tied to a subscription, you have to cancel the subscription f [..]
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7:11 am, November 10, 2016
Quote:
Originally Posted by Khrolan
Hi,My patch notes are correct and the blog post is being updated to reflect that now. Sorry for the confusion. -Khro
Jump t [..]
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5:11 pm, November 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Singty! I'm sorry for the confusion caused by the last response you received. However, the initial response you receive [..]
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5:11 pm, November 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm sorry for the confusion! Unfortunately, the conclusion reached by our support team is correct. We cannot swap out [..]
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5:11 pm, November 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! The Auction House License is limited by region which is why it didn't apply to your characters on EU. This is intended [..]
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8:11 am, October 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone! Sorry for the confusion regarding the Turkey String drops. This item actually isn't a guaranteed drop from world bo [..]
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8:11 am, October 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just reviewed your ticket and it looks like GM Undlor was able to help you get this sorted out. I'm sorry for the co [..]
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8:11 am, October 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the confusion! I just logged a bug report for this issue and our team will take a look as soon as they can. [..]
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8:11 am, October 5, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Ilari
You are lucky man i Payed for Apex and dont recived it and my 9.9 [..]
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6:11 pm, October 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the confusion. If you submit a support ticket, our CS team would be happy to look into this for you and help [..]
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6:11 pm, September 28, 2016
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the confusion! We do announce our maintenance times in the Server Status forum, so please refer to that in the futu [..]
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6:11 pm, September 27, 2016
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the frustration! I've reviewed your account and it appears our support agent was able to resolve the errors on your [..]
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8:11 am, September 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the confusion. It looks like your ticket was recently updated by one of our CS agents requesting some info f [..]
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8:11 am, September 21, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the confusion! It looks like your ticket was recently updated with clarification regarding your question.
Ju [..]
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8:11 am, September 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the confusion. To answer your question, you won't keep any of the rewards you acquired as the hero of your c [..]
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6:11 pm, August 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We're aware of this issue and we're going to be implementing a fix for it soon. Sorry for the confusion!
Ju [..]
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6:11 pm, July 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the confusion. Try the following steps and see if they work for you: 1. Go to C:\Program Files (x86)\Glyph\ [..]
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6:11 pm, July 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the confusion. This is a known issue our team is currently investigating. As Nathvas mentioned above, make s [..]
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8:11 am, June 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the confusion. I just confirmed our CS team is still investigating this issue, so you should be receiving a [..]
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6:11 pm, June 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the confusion. In order to complete this quest, you would have needed to reach level 54 following the releas [..]
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6:11 pm, June 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the confusion. It looks like one our CS agents respond to your ticket a few minutes ago, so please refer to [..]
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6:11 pm, June 16, 2016
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Yldyss
guess i could be wrong but looking at screen posted here and other [..]
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6:11 pm, June 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Gantock! Sorry for the confusion. If you contact our CS team, they should be able to take care of this for you!
[..]
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8:11 am, June 2, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the confusion! We're still in the process of granting these, so don't worry if you haven't received your pack yet!
[..]
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6:11 pm, May 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there everyone! Sorry for the confusion. Our team is currently investigating this, and they're still trying to gather as much [..]
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6:11 pm, May 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the confusion. This is actually due to a translation problem, and our team is working on fixing it. In the m [..]
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6:11 pm, May 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the confusion. Can you provide me with the exact name of the quest you turned in so I can investigate furthe [..]
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8:11 am, May 9, 2016
Quote:
Originally Posted by Elucidator
Sorry for any confusion this may have caused. Please visit here to contact our Customer Support and we'll be happy to look into thi [..]
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6:11 pm, April 29, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the confusion Lokoo. I tried to locate the ticket you opened with CS, but I wasn't able to find it in our archive. You [..]
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8:11 am, April 16, 2016
ArcheAge Version 2.5, Build 8.3 Patch Notes -- March UpdateUpdates to the Costume Synthesis System"Why are we still weaving in the power of these stones by hand? Why can't we modify the looms?&qu [..]
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8:11 am, March 29, 2016
Quote:
Originally Posted by Quillodon
'ey Tricorn! I'm not CS, so I can't go snoopin' through your account or anything. But could you send me: - A screenshot of the &qu [..]
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7:11 am, March 22, 2016
ArcheAge Version 2.5, Build 8.2 Patch Notes -- March UpdateUpdates to the Costume Synthesis System"Why are we still weaving in the power of these stones by hand? Why can't we modify the looms?&qu [..]
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7:11 am, March 17, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 2.5, Build 8.2 Patch Notes -- March Update PTS Patch Notes are subject to change and are not considered [..]
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7:11 am, February 27, 2016
Quote:
Originally Posted by Quillodon
Hey guys!This was reported to the Loc Dept last week, and the item was renamed "Auction Mannequin." The tooltip itself is [..]
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7:11 am, February 15, 2016
All,
I've made the decision to temporarily perma-**** the Leviathan on all servers. If you see a system message around its ***** this is due to GM interaction. This is obviously in response to the re [..]
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7:11 am, February 15, 2016
Quote:
Originally Posted by Khrolan
All,I've made the decision to temporarily perma-**** the Leviathan on all servers. If you see a system message around its ***** this i [..]
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7:11 am, February 12, 2016
Quote:
Originally Posted by Quillodon
Good ol' diameter/radius confusion. Changing tooltip to properly state that it will hit "5 enemies within a 5m radius." t [..]
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7:11 am, February 2, 2016
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Khegobier
There's a lot of passive buffs and debuffs that don't have their [..]
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7:11 am, January 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Guys, I just wanted to drop in and also clarify what Quill already said. The values of the items changed between our test [..]
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7:11 am, January 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
So as I stated last night guys, we caught up with XL and we showed them what's up. The ArcheAge team at XLGAMES took a lo [..]
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7:11 am, December 19, 2015
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Aserghui
Screenshot or no proof.
It's a battlepet ;)EDIT: aaan [..]
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8:11 am, October 17, 2015
Quote:
Originally Posted by TrionBrasse
Hey there! I am sorry for the confusion here... Clearly a bit of miscommunication on our side (we're only human, and we are sorry) [..]
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6:11 pm, September 10, 2015
Quote:
Originally Posted by Khrolan
Hi, We had to disable the event from spawning today due to the preparation for the 2.0 content. Rather than cut the weekend short (mi [..]
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8:11 am, August 27, 2015
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by notebene
I never got a coin stand in the rum runner event, didn't know one [..]
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8:11 am, August 19, 2015
Have questions about the upcoming ArcheAge server evolutions and transfers? Looking for an answer to a burning question? Ask away and a member of the Trion ArcheAge team or the development team at XLG [..]
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8:11 am, July 14, 2015
Quote:
Originally Posted by Celestrata
Hey all! So after discussing this with Customer Service, and looking at your posts, it's very clear that my understanding of the p [..]
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8:11 am, June 3, 2015
Quote:
Originally Posted by Khrolan
Hi all,We had a version inconsistency displaying on the Glyph patcher. If you're being asked to completely re-download please close Gl [..]
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6:11 pm, June 2, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by fogwip
i'm a little worried, the glyph launcher says the maintenance is a &qu [..]
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6:11 pm, April 25, 2015
Quote:
Originally Posted by GM Fasti
Hi there,The folder located at C:\ArcheAge\Working has a small white box on it, which contains an even smaller black arrow. This file [..]
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8:11 am, April 24, 2015
Quote:
Originally Posted by Khrolan
From what I've seen so far previously explored spots need to be rediscovered for the purposes of gaining exploration EXP. I'm not 100% [..]
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8:11 am, April 24, 2015
Quote:
Originally Posted by Khrolan
Tool tip is wrong! It's equipped on the tri-sail Enoan Galleon that isn't available in Dread Prophecies not clippers. You can see it e [..]
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5:11 pm, March 28, 2015
Quote:
Originally Posted by GM Fasti
Hey there, We get this question from time to time, and I understand that there is some confusion about this. Scapes posted our stanc [..]
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7:11 am, March 18, 2015
Hi all,
There is a bit of gray area about this topic and the way we're interacting with it. We view intentionally blocking someone's private land or a public NPC with a vehicle as unintended game pla [..]
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7:11 am, March 17, 2015
Quote:
Originally Posted by Khrolan
Hi all,There is a bit of gray area about this topic and the way we're interacting with it. We view intentionally blocking someone's pr [..]
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5:11 pm, February 21, 2015
Quote:
Originally Posted by GM Fasti
Hey there, sorry for the confusion. Once your current Patron time reaches the last day, the system will go to the next Patron purcha [..]
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5:11 pm, February 20, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Zephyris13
When I get home I'll restart my pc. But sure as hell I won't dis [..]
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5:11 pm, January 31, 2015
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by DELPHI
Please note BIGDATADUDE that info was included in the original po [..]
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7:11 am, January 31, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by NovaDrake
i am not getting option to buy anything i am a free player and you [..]
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5:11 pm, January 16, 2015
Quote:
Originally Posted by GM Fasti
Just to clear up any confusion, Live Chat is still available for players, but the chat window is only visible during the hours that l [..]
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7:11 am, January 9, 2015
Quote:
Originally Posted by GM Hummingbird
Hey there, Sorry for any confusion, however all subscriptions (not including Patron Passes) are recurring. In order to avoid b [..]
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5:11 pm, December 26, 2014
Quote:
Originally Posted by GM Fasti
A Patron subscription in USD is $14.99, but your local government may charge tax on top of this charge. Sorry for any confusion that [..]
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5:11 pm, December 25, 2014
Quote:
Originally Posted by GM Fasti
Everyone playing ArcheAge, whether free to play, or with an active Patron subscription, will have two character slots. Buying one cha [..]
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5:11 pm, December 19, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by hanyoo
my accound still didn't get that 5days of Patron Time from Downtime [..]
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7:11 am, December 13, 2014
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Chimpy
Would it be possible for you to post the version with the correct nuan [..]
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5:11 pm, December 7, 2014
Quote:
Originally Posted by GM Fasti
As Spiralk said, you can let the installation finish, then switch your Region in Glyph to Europe. Sorry for any confusion. Welcome to [..]
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7:11 am, November 27, 2014
Quote:
Originally Posted by GM Hummingbird
Yes, that is a real page. Sorry for the confusion! You can put N/A for the secret answers field if you don't feel comfortable e [..]
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5:11 pm, November 25, 2014
Quote:
Originally Posted by GM Hummingbird
Sorry for the confusion! Monthly subscriptions do renew automatically, but if you would like you can cancel your subscription [..]
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