8:11 am, March 28, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,We have been mitigating a slew of DDoS attacks. There have been a number of disconnects, most of which occur during th [..]
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7:11 am, December 14, 2017
Quote:
Originally Posted by Muzzy
We haven't forgotten about this, but there is a lot going on right now. I have spoken to the team every day about the compensation packs [..]
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6:11 pm, October 24, 2017
Quote:
Originally Posted by Tinen
Hey folks, just wanted to give you an update here real quick. Our network team has identified an issue and are working to resolve it cur [..]
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6:11 pm, October 8, 2017
Quote:
Originally Posted by GM Digna
Hi guys!This doesn't sound like fun; to be zooming along and suddenly crash.If you would, I'd like you to rule out the video drivers [..]
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5:11 pm, March 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Which servers are you attempting to log into? Your account is flagged as a Fresh Start account, which means you're onl [..]
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7:11 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having connection trouble. If you've already tried basic network troubleshooting, could you updat [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. My first suggestion would be to review the following support articles and try the [..]
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5:11 pm, January 17, 2017
Quote:
Originally Posted by Hesk
Hello! In almost all cases, these are not actual disconnects from a GM, but other errors which are providing incorrect messaging. At this [..]
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7:11 am, December 18, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Lortayn
@Celestrata I appreciate the update, even if there is n [..]
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5:11 pm, December 15, 2016
Quote:
Originally Posted by Morgana
Greetings Adventurers!We will be restarting all North American servers tomorrow at 8 AM PST so that engineers from both Trion and XL c [..]
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5:11 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if they don't resolve the issue for you, please submit a support ticket at support.trionworlds.com so [..]
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7:11 am, December 13, 2016
Quote:
Originally Posted by Morgana
UPDATE 21: 9:12pm We are slowly letting more players into Reckoning, watching the health of the login server and game server alike. Th [..]
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7:11 am, December 11, 2016
Quote:
Originally Posted by Khrolan
4:44pm PST Update: [Khrolan] NA SERVERS: The Kraken server will remain online for the time being as it's current player count is at ac [..]
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5:11 pm, November 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Yep, we were aware of that bug and it's going to be addressed today, as well as the disconnects when you'd perform variou [..]
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7:11 am, November 16, 2016
2:30 PM PDT, November 14 Update
Hey all, we have a new update on our progress in tackling these recent network issues. Over the weekend our network team performed a variety of mitigation steps to mak [..]
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7:11 am, November 15, 2016
2:30 PM PDT, November 14 Update
Hey all, we have a new update on our progress in tackling these recent network issues. Over the weekend our network team performed a variety of mitigation steps to mak [..]
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7:11 am, November 15, 2016
Quote:
Originally Posted by Celestrata Bloodsong
From our side, things have begun to look more stable from the additional mitigation steps the team has put into place. We [..]
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7:11 am, November 12, 2016
November 11, 4:38 PM PDT Update -- Network Issues Remain Ongoing
Adventurers, our teams continue to work to solve these network issues, and will be continuing to work on them throughout the weekend. [..]
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7:11 am, November 11, 2016
Greetings everyone,
We know the last two days of disconnects and lag have hurt your gameplay, and we want you to know that our teams have been working as hard as possible to get everything back to no [..]
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7:11 am, November 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hello all! We're going to be moving this discussion over to an official discussion thread, available here: http://forums. [..]
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5:11 pm, November 10, 2016
Quote:
Originally Posted by Hesk
Thank you for the update! The issues we were experiencing earlier have resurfaced, and we're looking into the issue again. To clarify, th [..]
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6:11 pm, October 12, 2016
Quote:
Originally Posted by Celestrata Bloodsong
8:00 AM PDT Update: This update has begun!
Quote:
Originally Posted by RukiaMorpheus
A lot o [..]
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8:11 am, October 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 2.9, Build 9.4 Patch Notes -- Hallowtide October means Hallowtide! The candy and snails of October h [..]
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8:11 am, August 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you being kicked at any specific point? There's a current issue we're investigating where players will crash when [..]
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6:11 pm, June 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you'd like to run some network tests, this support article will walk you through the process. I'd also suggest tryi [..]
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6:11 pm, April 17, 2016
Quote:
Originally Posted by Carthax
Sorry to hear that you've been having issues! If you still have issues, you can always try the steps on our support article below. If [..]
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8:11 am, March 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
To clarify, the servers are absolutely fine. What's causing all of tonight's issues has been a series of network latency [..]
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7:11 am, February 26, 2016
Quote:
Originally Posted by Celestrata Bloodsong
If you're having technical issues, visit http://support.trionworlds.com and they should be able to help you out!
[..]
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7:11 am, February 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers,This evening, some of you may have experienced a few disconnects while playing ArcheAge on the Nort [..]
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7:11 am, January 27, 2016
ArcheAge Version 2.5, Build 8.0 Patch Notes -- BloodsongHeed the call of the Bloodsong: Mistsong Summit is here!"Aurorian pioneers have been leaving their villages, heading towards Mistmerrow in [..]
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8:11 am, October 12, 2015
Quote:
Originally Posted by Celestrata Bloodsong
The team has been able to trace tonight's mass disconnects to a brief network issue that has since been resolved. We apol [..]
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6:11 pm, September 24, 2015
Quote:
Originally Posted by Celestrata
Hey guys, we're looking into the disconnects on a pretty wide basis. It's something we're aware of (as we've experienced it too) an [..]
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8:11 am, September 11, 2015
Quote:
Originally Posted by Khrolan
Hi all,We've made a couple changes today to address repeated disconnects on PTS. Please respond to this thread if:1) You're continuall [..]
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8:11 am, August 29, 2015
Quote:
Originally Posted by Fasti
Adventurers,We're working to address the connectivity issues currently causing disconnects for ArcheAge. Keep an eye on this thread for [..]
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6:11 pm, August 18, 2015
Quote:
Originally Posted by Celestrata
It may be because the PTS files have disabled HackShield and GameGuard, while the live servers still have HackShield running. This [..]
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8:11 am, May 9, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Zulrah
Yes i have submitted a submit ticket, how long does it usually take [..]
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6:11 pm, April 24, 2015
Quote:
Originally Posted by GM Fasti
Hi,Are you seeing this in any one specific area, or does it happen randomly no matter where your character is located? Do you connect [..]
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6:11 pm, April 15, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Zamachi
That problem still persists, and tech-support, what did it say? Don [..]
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8:11 am, April 15, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Zatanna
Y'all are great, hey. I gave up trying to play, and recently tried [..]
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6:11 pm, April 8, 2015
Quote:
Originally Posted by GM Fasti
It was just a brief issue in NA, but there may be some connectivity issues in the EU. I will keep this notice on the Server Status fo [..]
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6:11 pm, April 8, 2015
Quote:
Originally Posted by GM Fasti
Hello Adventurers!Our team is aware of the recent disconnects that kicked some players offline. We are keeping an eye on the issue, a [..]
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5:11 pm, March 27, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Corinne
It happen after the patch. Until now i cant connect to the server e [..]
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7:11 am, March 25, 2015
Quote:
Originally Posted by GM Fasti
Hey there!I am really sorry to hear you're having issues getting disconnected, but I think I can help. Can you tell me some things ab [..]
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5:11 pm, March 15, 2015
Quote:
Originally Posted by GM Fasti
Hey folks, I'm keeping an eye on reports of latency and disconnects. At the moment, the server stability appears to be good, and pop [..]
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5:11 pm, March 14, 2015
Quote:
Originally Posted by GM Fasti
We'll keep an eye on this. Anyone else having this issue with the Library?Just to be safe, IronBars, can you try these network troubl [..]
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7:11 am, March 3, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Zombina
I don't know about you guys, but I can't even connect to glyph. ;-;
[..]
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5:11 pm, March 1, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by YouTRIPPIN
multiple devices tied to the network with only one connected to [..]
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5:11 pm, February 18, 2015
Quote:
Originally Posted by GM Fasti
Try these steps for issues with lag or disconnects. If that doesn't get you squared away, can you try removing your router and plug d [..]
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5:11 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Go ahead and enable your antivirus application for me. If it is Avast, once it is enabled, make sure to check for any software update [..]
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5:11 pm, January 29, 2015
Quote:
Originally Posted by GM Fasti
We're investigating current reports of disconnects. Keep tabs on our progress in this previous thread on this issue.
Jump [..]
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5:11 pm, January 29, 2015
Quote:
Originally Posted by GM Fasti
We have another thread on this going now, so post there as needed. We are investigating these reports of disconnects now.
[..]
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5:11 pm, January 18, 2015
Quote:
Originally Posted by GM Fasti
You can try reducing background tasks running on your PC, in case something is interfering with the game's connectivity after a recen [..]
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7:11 am, January 13, 2015
Quote:
Originally Posted by Scapes
Thanks for the report, we're hearing about disconnections on many of our North American servers. Our Operations Team is investigating t [..]
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7:11 am, January 13, 2015
Quote:
Originally Posted by Scapes
Thanks for the report, we're hearing about disconnections on many of our North American servers. Our Operations Team is investigating t [..]
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7:11 am, January 13, 2015
Quote:
Originally Posted by Kiwibird
Hey there! Our Operations Team is actually investigating the cause of these disconnects. Keep an eye on the Dev Tracker here for upda [..]
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7:11 am, January 13, 2015
Quote:
Originally Posted by Kiwibird
Hello there! Our Operations Team has been investigating the cause. As always, we do appreciate the report!Keep an eye on the Dev Trac [..]
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5:11 pm, December 25, 2014
Quote:
Originally Posted by GM Fasti
Hey there! There are a couple things to try to help with these issues. I don't know if they will eliminate every issue you may exper [..]
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5:11 pm, December 11, 2014
Quote:
Originally Posted by GM Fasti
Can you try the steps on this article for me? If that doesn't work for you, give the clean boot steps a try. Finally, try the steps [..]
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5:12 pm, December 6, 2014
Quote:
Originally Posted by GM Fasti
If anyone still having trouble with latency or disconnects, please post here to let us know what server/region you are connecting to [..]
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