8:11 am, July 7, 2017
7/7 Livestream - Trion Creator Contest
ArcheAge — July 7th at 1:30 PM PDT (8:30 PM UTC)
Hosts:
Community Manager Joe "TheBlueMuzzy" Brogno
Senior Community Manager Seraphina & [..]
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8:11 am, July 7, 2017
Quote:
Originally Posted by Muzzy
7/7 Livestream - Trion Creator ContestArcheAge — July 7th at 1:30 PM PDT (8:30 PM UTC)Hosts:Community Manager Joe "TheBlu [..]
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8:11 am, June 13, 2017
Howdy ArcheAge Creators,
It's time for you to show us your moves! ArcheAge 3.5 Erenor Eternal is here and to celebrate we're offering a new Trion Worlds Creator Contest to support our amazing Trion C [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion_Mobi
Howdy ArcheAge Creators,It's time for you to show us your moves! ArcheAge 3.5 Erenor Eternal is here and to celebrate we're offerin [..]
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7:11 am, December 12, 2016
From our CEO, Scott Hartsman:
Hi there -
I understand the frustration, believe me. After six months of prep work and testing in every place we could, no one including our Archeage teams had expecte [..]
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6:11 pm, August 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We're aware of this issue and we're going to be implementing a fix for it soon. Sorry for the confusion!
Ju [..]
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8:11 am, August 6, 2016
Quote:
Originally Posted by ZamboniChaos
As I mentioned in your previous thread, the forums are not the place to discuss hacked or banned accounts as these issues are han [..]
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8:11 am, May 26, 2016
Quote:
Originally Posted by Link
I couldn't find a ticket from you (on the account you are posting from at least) regarding missing items. If you submit a ticket (https:/ [..]
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7:11 am, November 7, 2015
Quote:
Originally Posted by Fasti
Hey there,The servers are online and running smoothly. Try some troubleshooting steps to see if that help resolve this. Vendral go with [..]
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8:11 am, September 30, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by Enklaz
-asian games are generally coded and managed by incompetent amateu [..]
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8:11 am, September 3, 2015
Quote:
Originally Posted by Celestrata
http://forums.archeagegame.com/showt...s-from-Round-1
Quote:
Originally Posted by Celestrata
Q. After [..]
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6:11 pm, September 1, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by BigMac
What will the compensation packages contain?
http://for [..]
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6:11 pm, September 1, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by Jordyrp
http://forums.archeagegame.com/showt...s-from-Round-3
[..]
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8:11 am, August 15, 2015
The long-discussed moment is almost upon us, Adventurers! Whether you’re choosing to transfer your character to a higher population server, re-rolling a new character on one of our Fresh Sta [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
AeroSolz,If you're still unable to chat, submit a ticket so the support team can investigate for you. If you are able to chat again, ple [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Kicek
Game crashes to desktop every few minutes and opens hackshield troublesh [..]
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6:11 pm, May 14, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Azuruleus
This issue isn't client-side. It's server-side and has been since [..]
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6:11 pm, May 14, 2015
Quote:
Originally Posted by GM Fasti
Hi there,Would you mind having your husband submit a ticket and attach his DXDIAG Report?A 32-bit operating system won't recognize th [..]
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6:11 pm, May 14, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by DivineGift
pls respond
Hey there, For all in game issues, su [..]
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8:11 am, May 9, 2015
Quote:
Originally Posted by GM Fasti
What works for some players is going into your Documents folder and renaming the ArcheAge folder to ArcheAgeOLD. Next time you launch [..]
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8:11 am, May 9, 2015
Quote:
Originally Posted by GM Fasti
Submit a ticket and include your error. Post your ticket number in this thread when you're done, and I will try to get you fixed up a [..]
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8:11 am, May 7, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Mogode
ive logged on early this morning to grab some land, and my patron st [..]
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6:11 pm, May 5, 2015
Quote:
Originally Posted by GM Hummingbird
It looks like your patch downloaded successfully, but couldn't be applied. This is usually caused by permission issues, which c [..]
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6:11 pm, May 3, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Supermoep
Well, it does not, the problem existed before I created a charact [..]
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6:11 pm, May 2, 2015
Quote:
Originally Posted by GM Fasti
Some players have had issues with their graphics device being recognized. There is a discussion of steps that worked for quite a few [..]
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6:11 pm, April 26, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Smokealotz
I get the same thing :(
When did you start having [..]
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8:11 am, April 26, 2015
Quote:
Originally Posted by GM Fasti
Restart your PC for me, then go through these steps, please. Let me know if that doesn't work for you. I checked for a ticket and w [..]
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6:11 pm, April 22, 2015
Quote:
Originally Posted by GM Fasti
We're working to get the labor pot issue sorted out now, but you can submit a ticket regarding your potions in the interim.
[..]
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6:11 pm, April 22, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by landerson
Hi, I am a patron and I cannot access live chat on https://suppor [..]
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8:11 am, April 18, 2015
Quote:
Originally Posted by GM Fasti
I'm not seeing a ticket from you, so please submit one and explain your situation there. The in game support team will need to invest [..]
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6:11 pm, April 15, 2015
Quote:
Originally Posted by GM Fasti
If you need help with Patron status, please contact support by submitting a ticket so the team can investigate. Thanks!
Ju [..]
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6:11 pm, April 15, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Naea
Heya there,i will go on vacation in a few weeks for 3 weeks, which mea [..]
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8:11 am, April 15, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Zatanna
Y'all are great, hey. I gave up trying to play, and recently tried [..]
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6:11 pm, April 8, 2015
Quote:
Originally Posted by GM Fasti
Nothing stands out as a specific cause of issues, so we will need to do a bit more digging. If you haven't, submit a ticket and attac [..]
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8:11 am, April 5, 2015
Quote:
Originally Posted by GM Fasti
When you click Get Gift from the email it will take you to a page where you have to sign into your account. Once you sign in, there w [..]
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6:11 pm, April 3, 2015
Quote:
Originally Posted by GM Fasti
Glad it's working! Sorry for the delay, but some email domains take longer to provide the emails than others. If you have any trouble [..]
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8:11 am, April 3, 2015
Quote:
Originally Posted by GM Fasti
Can you say exactly how long ago you left? If you were gone longer than it takes mail to be deleted, that may explain the absence. Yo [..]
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8:11 am, April 3, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by wd878
No, I don't live there
Make sure to submit a ticket so [..]
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6:11 pm, April 2, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by cvay
Ok so the mail was OK for a couple of days but again tonight it is stu [..]
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6:11 pm, April 2, 2015
Quote:
Originally Posted by GM Fasti
Our support site is up and running, but it changed over a couple months ago, so you may just need the new link.If you're still having [..]
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5:11 pm, March 28, 2015
Quote:
Originally Posted by GM Fasti
Since it's the same issue, go ahead and post in that thread if you have additional questions. I would ask that you make sure to submi [..]
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5:11 pm, March 27, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Dalavar
Help! I have buyed Patron but it doesn't show up in the game. When [..]
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7:11 am, March 25, 2015
Quote:
Originally Posted by GM Fasti
Hey there!I am really sorry to hear you're having issues getting disconnected, but I think I can help. Can you tell me some things ab [..]
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5:11 pm, March 20, 2015
Quote:
Originally Posted by GM Fasti
Hey there! When creating the new ArcheAge folder in your documents, did you keep your old one, by chance? If you deleted it, check t [..]
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5:11 pm, March 19, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by eljingy
yes we are only getting 5 labor per 5 minutes as a patron noticed t [..]
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5:11 pm, March 18, 2015
Quote:
Originally Posted by GM Fasti
Hey there!Try doing our crashing troubleshooting steps for me.If the crashes continue, you can send logs to us by submitting a ticket [..]
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7:11 am, March 18, 2015
Quote:
Originally Posted by GM Fasti
EntropicTaipan, it looks like you're all fixed up now. I wasn't able to find a ticket for you, ExplicitVoid. Please submit one as soo [..]
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7:11 am, March 18, 2015
Quote:
Originally Posted by GM Fasti
You can submit a ticket and explain the situation. The support team will follow up with you directly regarding your specific requests [..]
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5:11 pm, March 15, 2015
Quote:
Originally Posted by GM Fasti
Hey there,You've mentioned doing everything we've requested, but I am not sure what specific steps you've taken. I wasn't able to fin [..]
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5:11 pm, March 15, 2015
Quote:
Originally Posted by GM Fasti
It may be easier if he is able to post directly so I can work with him directly. If it's not possible, can he submit a ticket? The m [..]
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7:11 am, March 14, 2015
Quote:
Originally Posted by GM Fasti
If you sign into that page, you should have the option to Submit A Request.However, if that doesn't work, you can just send an email [..]
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7:11 am, March 14, 2015
Quote:
Originally Posted by GM Fasti
Hi Frayogar,That's generally caused by having a dynamic IP address. Many areas of the world have Internet Providers that use a rotati [..]
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5:11 pm, March 8, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Alamox
right now i have a friend from poland who cannot login into any of [..]
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5:11 pm, March 8, 2015
Quote:
Originally Posted by GM Fasti
Go ahead and check the previous thread for issues with Glyph. If the steps there don't resolve the issue, make sure to submit a ticke [..]
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5:11 pm, March 8, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Citizenfive
I have the same problem on 2nd pc. I have done all of the sugge [..]
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5:11 pm, March 7, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by just4me
how about a direct link to live chat ?
For anyone who i [..]
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5:11 pm, March 6, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by sencake
Tried this as well =/ all of the steps.
Go ahead and su [..]
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5:11 pm, March 5, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Katheryne
My game closes out of nowhere someone knows how to solve this pro [..]
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5:11 pm, March 5, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by DrSlugger
I've done both and haven't gotten any feedback from them yet.
[..]
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5:11 pm, February 25, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Fenhrirr
Ive already reset both the game, and my computer, multiple times. [..]
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5:11 pm, February 22, 2015
Quote:
Originally Posted by GM Fasti
I wasn't able to find a ticket for your account, so please submit one as soon as possible. We're unable to make any changes without b [..]
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7:11 am, February 18, 2015
Attending PAX East 2015 in Boston this March? Join the Trion Worlds team for a party celebrating the ArcheAge community!
Follow up the first day of the show with a short walk to Liberty Wharf and p [..]
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7:11 am, February 18, 2015
Quote:
Originally Posted by Scapes
Attending PAX East 2015 in Boston this March? Join the Trion Worlds team for a party celebrating the ArcheAge community! Follow up t [..]
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5:11 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Brenya
Yes, I have patron status. I cannot find the link to Live Chat. I ha [..]
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5:11 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Awthentik, I have checked on your account and it has access to live chat. Make sure you are trying to contact us during our live chat [..]
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5:11 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Marienne
hahahahahhahahahaha do u really want to tell me what is on my comp [..]
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5:11 pm, February 7, 2015
Quote:
Originally Posted by GM Fasti
In the future, if there is another thread regarding your issue, make sure to post in that one instead of creating a new thread. For n [..]
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5:11 pm, January 29, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by AloneMODE
During those work,I ended PA,and retired Scarecrow from the accou [..]
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5:11 pm, January 23, 2015
Quote:
Originally Posted by GM Fasti
Go ahead and submit a ticket to our support team and attach your DXDIAG report there so we can investigate.
Jump to post.. [..]
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5:11 pm, January 22, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Tricorn
Attachment 8176 I still have over 91 days of Patron time status. [..]
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7:11 am, January 22, 2015
Quote:
Originally Posted by GM Hummingbird
Sorry about that, this should be fixed now! :oGo ahead and relog, then you should have the option to open a Live Chat.Thanks fo [..]
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5:11 pm, January 17, 2015
Quote:
Originally Posted by GM Fasti
Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing [..]
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5:11 pm, January 16, 2015
Quote:
Originally Posted by GM Fasti
Just to clear up any confusion, Live Chat is still available for players, but the chat window is only visible during the hours that l [..]
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5:11 pm, December 28, 2014
Quote:
Originally Posted by GM Fasti
We have a previous thread on the same issue that we are keeping our eyes on. Can you make sure to try those troubleshooting steps rec [..]
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5:11 pm, December 28, 2014
Quote:
Originally Posted by GM Fasti
Can you clarify your issue for me, so I make sure I know exactly how to best assist? You're unable to sign into our account managemen [..]
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5:11 pm, December 25, 2014
Quote:
Originally Posted by GM Fasti
Hey there! We're investigating these reports now. We have more info on another thread as well. Please bear with us during that inves [..]
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5:11 pm, December 11, 2014
Quote:
Originally Posted by GM Fasti
Hey Grumeck! Thanks for the report. I went to get rid of them myself, but it looks like they were already banned.
Jump to [..]
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7:11 am, November 15, 2014
Quote:
Originally Posted by Scapes
The thread you're referencing was closed because the response fully addresses the topic: http://forums.archeagegame.com/showt...=1#pos [..]
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5:11 pm, November 4, 2014
Quote:
Originally Posted by GM Hummingbird
Quote:
Originally Posted by Zorlox
scapes replied to the original thread http://forums.archeagega [..]
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