8:11 am, April 17, 2018
Quote:
Originally Posted by Muzzy
Hi everyone!The North American ArcheAge servers will be unavailable at 8:00 AM PDT on April 18th for weekly maintenance and scheduled se [..]
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8:11 am, April 17, 2018
Quote:
Originally Posted by Muzzy
Hi everyone! The European ArcheAge servers will be unavailable at 1:00 AM UTC (PDT +7) on 18th April for weekly maintenance and schedul [..]
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8:11 am, March 29, 2018
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Medusaah
Stalkers mark + Fending Arrow combo: Stalkers mark Increases knoc [..]
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7:12 am, March 8, 2018
Quote:
Originally Posted by Muzzy
Our team has potentially found a way to restore the mails lost. We're aiming for next week's maintenance to deploy the fix. We've alread [..]
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5:11 pm, January 26, 2018
Quote:
Originally Posted by Baldr
I apologize for the frustration that this issue has caused. Please submit a ticket to our appeals team for a review of your issue. appe [..]
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7:11 am, January 25, 2018
Quote:
Originally Posted by Muzzy
Ealoeth,We'll look into this for you, however, they are correct. For example, if a box has a 10% chance to drop something, that does not [..]
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5:11 pm, January 23, 2018
Quote:
Originally Posted by Hesk
Hello! If the ArcheAge option isn't showing in your games list, you can add it from the Glyph's Store tab. You can also submit a support [..]
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5:11 pm, January 12, 2018
Quote:
Originally Posted by Fasti
Let's go ahead and move the conversation to this post. We'll keep that thread up to date as we work to address this issue.
Ju [..]
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7:11 am, January 5, 2018
Quote:
Originally Posted by Muzzy
Quote:
Originally Posted by Noxm
why RU/JPN got a fix under 1 weeks and why our region need to wait more ? [..]
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7:11 am, December 21, 2017
Quote:
Originally Posted by Muzzy
Hi inabaSunshine,Sounds like you are experiencing issues outside of this original problem - Thunderwing came back up at 2:03 PM PST (~5 [..]
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7:11 am, December 19, 2017
Quote:
Originally Posted by Muzzy
Hello all,It was originally announced with 1.5, but that was updated to double all the time. (though different things granted at differe [..]
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7:11 am, December 13, 2017
ArcheAge: Maelstrom Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Maelstrom!Organize your raids with the new Raid Bulletin Board & [..]
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7:11 am, December 6, 2017
Quote:
Originally Posted by Muzzy
Hi all, This is due to a DDoS attack on the AA EU server. We are constantly working to mitigate this attack, which is why it only affect [..]
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5:11 pm, December 1, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Numanap
I done this before they couldnt solve.I got exhausted coz of the [..]
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7:11 am, November 21, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers, As many of you are aware, there were issues with UCC not transferring on Eanna during the server Evolutions. We made [..]
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7:11 am, November 21, 2017
Hello Adventurers,
As many of you are aware, there were issues with UCC not transferring on Eanna during the server Evolutions. We made XL aware of this, and both XL and Trion promptly began working [..]
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7:11 am, November 16, 2017
Quote:
Originally Posted by Muzzy
http://forums.archeagegame.com/showt...ctivity-IssuesThis is the current issue. Please be sure to follow along here.
Jump to [..]
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8:11 am, October 18, 2017
Quote:
Originally Posted by Muzzy
This should have abated. Please respond if you are still having this issue.http://forums.archeagegame.com/showt...s-here-(Solved)
[..]
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8:11 am, October 5, 2017
Quote:
Originally Posted by Muzzy
Hey all, the game came back up on time. If you are currently having issues, Please contact Support@trionWorlds.com and create a ticket s [..]
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8:11 am, September 29, 2017
Quote:
Originally Posted by Muzzy
Hi Lamu, This is still something XL is working on. The issue is that, while it may only happen at certain times for you, those same exac [..]
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8:11 am, September 14, 2017
Quote:
Originally Posted by Hesk
Hello! I can confirm that the agent did indeed read your response, and provided you with the recommended steps for resolving this issue. [..]
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8:11 am, September 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Krison
OK so an odd turn of events, a guild mate of mine stopp [..]
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6:11 pm, September 9, 2017
Quote:
Originally Posted by Muzzy
Hey all,can we get confirmation of which server this is happening on? So far the only tickets we've received have been from eanna. I'm t [..]
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8:11 am, August 19, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Twilightmagus
So the peace for grabbing land is pretty nice, bu [..]
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6:11 pm, August 17, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please try these steps, and submit a support ticket at support.trionworlds.com if these steps do not [..]
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8:11 am, July 22, 2017
Quote:
Originally Posted by Muzzy
We are aware of this and will be waiting until the end of the event to do a mass removal and grant of an equivalent amount of earned coi [..]
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8:11 am, June 29, 2017
Hi Everyone,
Thanks so much for alerting us to the Trade NPCs missing on EU and other associated issues with them.
We're planning the fix at Midnight UTC today! No restart or disconnect necessary, but [..]
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8:11 am, June 29, 2017
Quote:
Originally Posted by Muzzy
Hi Everyone,Thanks so much for alerting us to the Trade NPCs missing on EU and other associated issues with them.We're planning the fix [..]
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8:11 am, June 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked on your ticket and it looks like our CS team was able to resolve your issue. Please let me know if stil [..]
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8:11 am, June 21, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Lucifael
I have same issue.. was roaming around on my friend's merch on [..]
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8:11 am, June 20, 2017
Quote:
Originally Posted by Muzzy
Hi all,We've done a lot of manual fixing with players to address this issue. If you were not handled manually and are still affected by [..]
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8:11 am, June 3, 2017
[QUOTE=Morgana;2601999]UNDER CONSTRUCTIONThe notes in purple text are currently a work in progress. This means that they are not yet final, and are subject to rewording for clarification, balance adju [..]
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6:11 pm, May 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can assist with this issue.
[..]
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8:11 am, May 19, 2017
Citizens of Erenor, gather around - it’s time to talk shop. I’m Merv “Khrolan” Lee Kwai and I’m the Executive Producer on ArcheAge. Today, the topic [..]
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8:11 am, May 19, 2017
Quote:
Originally Posted by Fasti
Citizens of Erenor, gather around - it’s time to talk shop. I’m Merv “Khrolan” Lee Kwai and I& [..]
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8:11 am, May 19, 2017
Quote:
Originally Posted by Fasti
Hey all,The Golden Ticket reward item was made available in an unintended way and NA and EU ArcheAge servers have been brought offline t [..]
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6:11 pm, May 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is still investigating this issue. If you find yourself flagged with the debuff, submit a support ticket so o [..]
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8:11 am, April 19, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Zidious
@CelesstrataI got an error when I updated my Glyph EU c [..]
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6:11 pm, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! Check out Celestrata's recent post in a different thread for the latest info on this issue.
Jump to post [..]
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8:11 am, April 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys, wanted to drop by for an update on this.Right now, there isn't much new news to share, sadly. The team has cont [..]
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6:11 pm, April 6, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by HoleID
Well a beautifull Surprise this morning, my character is fixed, a [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Abovethelaw0
I'm mainly concerned that the last slot can't roll [..]
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7:11 am, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing patron time, please submit a support ticket so that our Customer Service team can investigate [..]
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7:11 am, March 10, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Brittix
Okay thank you! Should my friend put in a ticket as well? He i [..]
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5:11 pm, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We've forwarded this bug to the dev team, any they're aware of the issue. Thanks for the heads up!
Jump to [..]
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5:11 pm, February 22, 2017
Quote:
Originally Posted by Hesk
Unfortunately, that is the issue. When the NA and EU regions are on different patches (generally an issue for less than a day), switching [..]
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5:11 pm, February 15, 2017
Quote:
Originally Posted by Hesk
Hello! If the issue is persisting, please also follow these steps, and submit a ticket at support.trionworlds.com if they do not resolve [..]
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5:11 pm, February 14, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket so that our Customer Service team can assist you with this issue. Since you're unable to access the [..]
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5:11 pm, February 2, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with applying codes, please submit a support ticket at support.trionworlds.com so that our Customer Service team ca [..]
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5:11 pm, January 17, 2017
Quote:
Originally Posted by Hesk
Hello! For any refund requests, please submit a support ticket at support.trionworlds.com so that our account support team can review the [..]
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5:11 pm, January 13, 2017
Quote:
Originally Posted by Baldr
Hey there! I apologize for the frustration that this has caused. the red hauler certificate is only for converting the farm hauler to re [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for January 4. Happy New Year! Here's where we are at for tod [..]
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7:11 am, January 4, 2017
Quote:
Originally Posted by TrionBrasse
Celestrata is expected back in tomorrow, and I am sure she will gather a proper update for all with a brand new thread. We are im [..]
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7:11 am, January 4, 2017
Quote:
Originally Posted by TrionBrasse
As the thread says, we are taking down The NA Fresh Start Servers tomorrow morning for a hotfix. These are all internal-facing cha [..]
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5:11 pm, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good morning, Adventurers!We have received reports that players are unable to progress past the server select screen in t [..]
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5:11 pm, December 24, 2016
Quote:
Originally Posted by Baldr
Sorry to hear that you are having these issues. Please submit a ticket below for assistance to your issue. https://support.trionworlds.c [..]
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5:11 pm, December 24, 2016
Quote:
Originally Posted by Baldr
Sorry to hear that you are having this issue. Please submit a ticket below for further assistance on this issue.https://support.trionwor [..]
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5:11 pm, December 22, 2016
Quote:
Originally Posted by Hesk
Unfortunately, it does not appear that you have submitted a support ticket for this issue. If the issue persists, I would recommend doing [..]
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5:11 pm, December 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good morning all!We have reports of players receiving a blank character select screen in EU, and the team has been alerte [..]
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5:11 pm, December 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
6:44 AM PST Update: All EU login servers have been restarted, and this has again temporarily resolved this issue. Some pl [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Unfortunately, the responses received are accurate - this is an issue that must be resolved at the development level, and they are workin [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
If you are missing patron, either on a specific region or overall, please submit a support ticket at support.trionworlds.com so that our [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Hello! In any situation where the email registered to your account is not usable, we make an effort to correct that issue. If we do send [..]
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7:11 am, December 16, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Its Katsuragi
Oh, it only took NA to go to ♥&hea [..]
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5:11 pm, December 15, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, there is no direct fix for this issue. However, we are making some additional changes tomorrow which may help resol [..]
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5:11 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello JustSayMeow - I've reviewed your most recent response, and I believe you may have read it incorrectly. Please review the response r [..]
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5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
I'd suggest starting by deleting glyph from your appdata, from the article below:https://support.trionworlds.com/hc/e...roubleshooting [..]
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5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
We will get back to you as soon as possible Hajant. Just keep in mind that multiple requests regarding the same issue won't expedite t [..]
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5:11 pm, December 7, 2016
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com, and we'll be happy to assist with this issue.
Jump to post.. [..]
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7:11 am, December 3, 2016
Quote:
Originally Posted by Celestrata Bloodsong
12/2 12:00 PM PST Update: We're conducting an update to our login servers, and they'll be unavailable for the next 15 min [..]
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5:11 pm, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
11:30 AM UTC Update: We've restarted some other game services that did not affect players in game, and those restarts hav [..]
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5:11 pm, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good morning, adventurers!We're aware that players are currently unable to log into the European region and we are curren [..]
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5:11 pm, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
11:10 AM UTC Update: We are making the decision to restart all EU servers shortly to help alleviate this issue. More info [..]
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5:11 pm, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
11:30 AM UTC Update: We've restarted some other game services that did not affect players in game, and those restarts hav [..]
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5:11 pm, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
3:25 PM UTC Update: The issue has recurred and the prior game service restart has not alleviated the issue. The team is r [..]
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5:11 pm, November 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey all,Thanks for the reports. We've brought this up with the development team this evening/morning and are doing furthe [..]
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5:11 pm, November 19, 2016
Quote:
Originally Posted by Baldr
I am sorry to hear that you are having these issues. I myself have had the same issue. Best result was to replace the version number ins [..]
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7:11 am, November 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Alustriel
Thank you for the update and acknowledgment of the is [..]
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8:11 am, October 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers!We are aware that some players may have been disconnected or are having trouble logging into the NA [..]
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6:11 pm, October 25, 2016
Quote:
Originally Posted by ZamboniChaos
I just reviewed your support ticket, and I can confirm the action taken by our support agents was correct. The account in questio [..]
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6:11 pm, October 7, 2016
Quote:
Originally Posted by Baldr
Hey there! I am sorry that you are having this issue. If you still are currently getting D/C'd as soon as you log in please submit a tic [..]
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8:11 am, October 2, 2016
Hello everyone!
We here on the ArcheAge team have received your reports that you have not been able to claim the Masked Daru weapons a second time after 24 hours. We are investigating this issue and [..]
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8:11 am, October 2, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hello everyone! We here on the ArcheAge team have received your reports that you have not been able to claim the Masked [..]
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8:11 am, September 27, 2016
Quote:
Originally Posted by Hesk
Hello! Please follow these steps, then submit a support ticket to support.trionworlds.com so our technical team can investigate the issue [..]
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6:11 pm, September 16, 2016
Quote:
Originally Posted by Baldr
Hey there! I am sorry to see that you are having this issue. We went ahead and updated your ticket. Please check your email for further [..]
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6:11 pm, September 10, 2016
Quote:
Originally Posted by Baldr
Hey there! I am sorry to hear that you are having this issue. Please submit a ticket for further assistance.https://support.trionworlds. [..]
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8:11 am, September 10, 2016
Quote:
Originally Posted by Khrolan
Hi all,There's going to be an additional delay with the release of the September build on PTS. I've requested that PTS remain locked f [..]
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8:11 am, September 6, 2016
Quote:
Originally Posted by Hesk
Hello! Please submit a ticket to support.trionworlds.com so that our CS team can investigate this issue. Thank you!
Jump to po [..]
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8:11 am, August 17, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We looked into it and it may be related to something specific on the PTS server. We're still investigating, but this may [..]
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6:11 pm, August 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I looked at your support tickets and it appears our CS team was able to help you resolve the issue. Sorry for the wait [..]
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6:11 pm, August 13, 2016
Quote:
Originally Posted by Baldr
I am sorry to hear that you are having these issues. If that fix did not work please submit a ticket with your customer service where we [..]
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6:11 pm, August 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having this issue. My first suggestion would be to try a complete reinstall of ArcheAge if you ha [..]
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6:11 pm, August 3, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Guys, we already have a few similar threads running on this issue. I'm going to close this new discussion in favor of the [..]
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6:11 pm, July 26, 2016
Quote:
Originally Posted by ZamboniChaos
Yeah, I can definitely understand how this would be confusing. I spoke with the team and we're going to look into getting the Lib [..]
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6:11 pm, July 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble. Our team is still investigating the recent increase of 1034 errors and they're working on a fix [..]
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8:11 am, July 26, 2016
Quote:
Originally Posted by Hesk
Hello! Please submit bug reports with any locations where this occurs, so that our QA team can investigate the issue. Thanks!
[..]
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6:11 pm, July 25, 2016
Quote:
Originally Posted by Shiden
Hello Tumbll, if you have already attempted troubleshooting with no luck, we will need you to please submit a support ticket so that ou [..]
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8:11 am, July 19, 2016
Quote:
Originally Posted by Hesk
Hello! I'd recommend deleting the shaders folder in the \Documents\ArcheAge\USER\shaders directory. After that shader cache is rebuilt, i [..]
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8:11 am, July 9, 2016
Quote:
Originally Posted by Elucidator
I'm very sorry for any inconvenience this may have cause Kokkomo. Unfortunately, forums are not the appropriate place to get assist [..]
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8:11 am, July 5, 2016
Quote:
Originally Posted by Hesk
Hello! Please follow these steps, and submit a support ticket at support.trionworlds.com if you continue having an issue. Please note it [..]
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