6:11 pm, April 7, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,We've decided to temporarily disable the Transfer Service and Character Rename Service due to a technical issue preven [..]
View
6:11 pm, April 7, 2018
Hello Adventurers,
We've decided to temporarily disable the Transfer Service and Character Rename Service due to a technical issue preventing some players from accessing their characters in these serv [..]
View
6:11 pm, August 10, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please try these steps, and submit a support ticket at support.trionworlds.com if you still have issu [..]
View
6:11 pm, August 10, 2017
Quote:
Originally Posted by Hesk
Hello! Please review these steps, and submit a support ticket at support.trionworlds.com if you continue having issues. https://support. [..]
View
6:11 pm, June 23, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey fam, this livestream is going to have some fun stuff in it, but I'm going to do a running update of where we're at on [..]
View
8:11 am, June 22, 2017
Quote:
Originally Posted by Muzzy
On Twitch:While I am the first person to agree with you, adamantly, that Twitch is where the gamers are, and thus where the potential ne [..]
View
8:11 am, June 10, 2017
Quote:
Originally Posted by Muzzy
Hi Oreorule,Currently the only game that gets livestreams other than Friday is Atlas Reactor, and that's because I take the time out of [..]
View
8:11 am, June 8, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your ticket has received an update; please update the ticket if you have any further issues.
Jump to post...
View
8:11 am, May 27, 2017
Nothing puts you on the cutting edge of fashion like an excellently crafted piece of cloth. These new pullovers are the perfect way to put one over on your rivals.
Coming in different varieties, ea [..]
View
8:11 am, May 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Nothing puts you on the cutting edge of fashion like an excellently crafted piece of cloth. These new pullovers are the p [..]
View
8:11 am, May 26, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Elendriss
Supposedly there is "more" compensation com [..]
View
7:11 am, March 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey there Bman, Right now, our customer service wait times have increased again, sometimes in excess of 7 days. The team [..]
View
5:11 pm, March 7, 2017
Quote:
Originally Posted by Baldr
Hey there! I have checked and do not see any issues currently. If you are still having issues please submit a ticket with our CS agents [..]
View
5:11 pm, February 9, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your ticket has received an update. Please review it at your leisure, and update it if you have any further issues.
[..]
View
5:11 pm, January 26, 2017
Quote:
Originally Posted by Hesk
Hello! As your ticket indicates you are familiar with PingPlotter, I'd recommend saving your network data (at least over several hours) a [..]
View
5:11 pm, January 17, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if you continue having issues.https://support.trion [..]
View
5:11 pm, January 1, 2017
Quote:
Originally Posted by Carthax
The steps on the crashing support article can also apply in terms of framerate issues. Have you tried these steps?https://support.trio [..]
View
7:11 am, December 31, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 29. Here's where we are at for today: --Ven [..]
View
5:11 pm, December 24, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 23 (and Merry Christmas Eve!)Here's where we are [..]
View
5:11 pm, December 24, 2016
Quote:
Originally Posted by Baldr
Sorry to hear that you are having these issues. Please submit a ticket below for assistance to your issue. https://support.trionworlds.c [..]
View
5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket is in the queue to be answered, and we will respond as soon as we are able. Unfortunately, we do h [..]
View
7:11 am, December 20, 2016
Quote:
Originally Posted by Fasti
Here's where we are at for today:--Overnight, the team continued to keep an eye on the service and continued to make sure it was running [..]
View
7:11 am, December 17, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day all! Welcome to the State of the Game update thread for December 16.Here's where we are at for today:--Overnight [..]
View
5:11 pm, December 15, 2016
Quote:
Originally Posted by Hesk
Hello! We're making some additional changes tomorrow that may help alleviate these issues. You can review this post for more info:http:// [..]
View
5:11 pm, December 15, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, there is no direct fix for this issue. However, we are making some additional changes tomorrow which may help resol [..]
View
5:11 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello! The login servers are having some issues, but we are continuing the work to resolve those issues. Character transfers are, unfortu [..]
View
5:11 pm, December 12, 2016
Quote:
Originally Posted by Baelron
Hello and our apologies for the delay in responding to your purchasing issues. We appreciate your continued patience. Our customer sup [..]
View
5:11 pm, December 9, 2016
Quote:
Originally Posted by Baldr
Sorry to hear that you are having these issues. Please double check your sound card drivers that they are up to date. If they are and yo [..]
View
7:11 am, December 9, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers, We will be restarting the North American servers tonight at 6:15 PM PST to help resolve the existing login [..]
View
7:11 am, December 8, 2016
Quote:
Originally Posted by Celestrata Bloodsong
The servers are available once again.Also guys, please remember that this is a test server. It can go up and down as we n [..]
View
7:11 am, November 24, 2016
Quote:
Originally Posted by TrionBrasse
Hello all, We know that many of you have recently experienced difficulty connecting to our games over the past couple weeks. It&am [..]
View
7:11 am, November 24, 2016
Hello all,
We know that many of you have recently experienced difficulty connecting to our games over the past couple weeks. It’s been disruptive and frustrating – we hear you lou [..]
View
7:11 am, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! This is usually due to lag or other connection issues. It's likely that the recent network problems we've experienced [..]
View
5:11 pm, November 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We haven't announced specifics yet, but we do plan on offering additional compensation for these connection issues. Ke [..]
View
5:11 pm, November 19, 2016
Quote:
Originally Posted by Baldr
I am sorry to hear that you are having these issues. I myself have had the same issue. Best result was to replace the version number ins [..]
View
7:11 am, November 16, 2016
2:30 PM PDT, November 14 Update
Hey all, we have a new update on our progress in tackling these recent network issues. Over the weekend our network team performed a variety of mitigation steps to mak [..]
View
7:11 am, November 15, 2016
2:30 PM PDT, November 14 Update
Hey all, we have a new update on our progress in tackling these recent network issues. Over the weekend our network team performed a variety of mitigation steps to mak [..]
View
7:11 am, November 15, 2016
Quote:
Originally Posted by Baelron
Hey there! Our development team is aware of and working to address these ongoing connectivity issues. We appreciate your report and I' [..]
View
6:11 pm, October 23, 2016
Quote:
Originally Posted by Carthax
It's not something that we would be able to address for you on the forums, unfortunately. If you are already in contact with Support, [..]
View
8:11 am, October 22, 2016
Quote:
Originally Posted by Baldr
Hey there! Sorry to hear that you are having these issues. Please double check your video card drivers and that they are fully up to dat [..]
View
6:11 pm, September 11, 2016
Quote:
Originally Posted by Carthax
Quote:
Originally Posted by Taboo
Please don't tell me to redownload 10Gb
You can first tr [..]
View
6:11 pm, September 10, 2016
Quote:
Originally Posted by Baldr
Sorry to hear that you are having these issues. Please double check that your video card drivers are fully updated. If they are and you [..]
View
8:11 am, September 9, 2016
Quote:
Originally Posted by Khrolan
All,Sorry for the late warning, PTS has been brought down for 60 minutes, starting at 1pm PDT to resolve the Auction House issues. Ser [..]
View
8:11 am, September 6, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps (specifically the appdata deletion steps) and submit a support ticket at support.trionworlds.com if you're [..]
View
6:11 pm, September 4, 2016
Quote:
Originally Posted by BigDataDude
We are looking into this but this is not our equipment that is having issues. Our network guys are trying to do something to help [..]
View
8:11 am, September 3, 2016
Quote:
Originally Posted by Baldr
Hey there! Sorry to hear that you are still having these random lock up's. Please make sure your video card drivers are fully up to date [..]
View
6:11 pm, August 23, 2016
Quote:
Originally Posted by Baldr
Hey there! Sorry to hear that you are having these issues. Please submit a support ticket with the following information so that we may [..]
View
6:11 pm, August 20, 2016
Quote:
Originally Posted by Baldr
Hey there, sorry to hear that you are having these issues. First please make sure that your video drivers are up to date. If they are an [..]
View
6:11 pm, August 18, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if you're still having issues.https://support.trion [..]
View
6:11 pm, August 13, 2016
Quote:
Originally Posted by Baldr
I am sorry to hear that you are having these issues. If that fix did not work please submit a ticket with your customer service where we [..]
View
6:11 pm, July 15, 2016
Quote:
Originally Posted by Baldr
Sorry to hear that you are still having these issues. Please make sure your drivers are up to date for your video card. Also please go a [..]
View
8:11 am, July 14, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We're discussing the whole situation with XLGAMES. While it does not look like they will be able to fix that issue (or th [..]
View
6:11 pm, July 9, 2016
Quote:
Originally Posted by Baldr
Hey there! I'm sorry that you are having these issues. Please submit a ticket with our Customer Service department where we will be able [..]
View
8:11 am, July 8, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Guys, as BigDataDude has already pointed out, we do care. In fact, it's BigDataDude's work, along with the work of the re [..]
View
8:11 am, June 28, 2016
Quote:
Originally Posted by Hesk
Hello! It does appear we were able to successfully restore these items, so please let us know if you have any further issues.
[..]
View
8:11 am, June 20, 2016
Quote:
Originally Posted by Baldr
Hey there! Sorry to see that you are having issues. First I would check to make sure that your video card drivers are up to date. If tha [..]
View
6:11 pm, June 14, 2016
Quote:
Originally Posted by Hesk
Hello! Please check your ticket #647100 for an update, and update that ticket if you're still experiencing any issues. Thanks!
[..]
View
8:11 am, June 8, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if you continue to have issues.https://support.trio [..]
View
8:11 am, June 7, 2016
Quote:
Originally Posted by Hesk
Hello Zepfu! Please try these steps, and submit a support ticket at support.trionworlds.com if you're still having issues.https://support [..]
View
6:11 pm, June 3, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you've having these performance issues. Since you've already tried most of the basic troubleshooting that I would r [..]
View
6:11 pm, May 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry you're having connection issues. My first suggestion would be to try some basic network troubleshooting just to [..]
View
8:11 am, May 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
http://forums.archeagegame.com/showt...-(-SaveArchery)This is the new, official thread for Archery discussions. It hasn't [..]
View
8:11 am, May 22, 2016
Quote:
Originally Posted by Khrolan
Kitwyn,I've experienced the same thing when using the Silo. It's even more challenging when it's full of stuff. Most of the buildings [..]
View
8:11 am, May 19, 2016
Quote:
Originally Posted by Hesk
Hello Michaeltv100! Please follow these steps and contact our Tech Support team if you're still having issues. https://support.trionworl [..]
View
6:11 pm, May 8, 2016
Quote:
Originally Posted by Baldr
Good day! I am sorry that you are having these issues. Please submit a ticket to our customer support with more detail's of your issue a [..]
View
6:11 pm, May 6, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Closing this out, sorry, I really can't assist with customer service issues. If you've put in a ticket, customer service [..]
View
8:11 am, April 17, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys, if you can all grab more videos of this happening, please post them. We absolutely want to see them so this doe [..]
View
8:11 am, April 8, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The European ArcheAge servers will be unavailable at 3:30 AM UTC (PDT-7) on Friday, April 8th as we perform a [..]
View
8:11 am, April 8, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The North American ArcheAge servers will be unavailable at 8:00 AM PDT (UTC-7) on Friday, April 8th as we per [..]
View
7:11 am, March 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having connection issues. If you send an email to support@trionworlds.com, our Customer Support t [..]
View
7:11 am, February 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hmmm, looks like we'll need to get that article updated to make it a bit more clear. Thanks for letting me know! In the meantime, [..]
View
7:11 am, January 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Mudbone827
Hello Cel, TY for responding, it would take some tim [..]
View
5:11 pm, January 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Morgaza
I sent a ticket nubmer yesterday to Celestrata, she did [..]
View
7:11 am, January 20, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Drakias
Do either of these features cause lag or bugs with them [..]
View
7:11 am, December 22, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Update 12/21: Tomorrow's patch has a new graphics shader that may correct some of the issues players are experiencing reg [..]
View
7:11 am, December 19, 2015
Quote:
Originally Posted by Celestrata Bloodsong
1:00 PM PST Update: We've encountered a few Glyph errors in the past hour, but nothing like we were seeing before. The te [..]
View
7:11 am, December 19, 2015
Quote:
Originally Posted by Celestrata Bloodsong
The network restart has been completed, and we are tracking our progress and continued investigation in our other thread [..]
View
7:11 am, December 11, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by YouKidding
Please Celestrata show some respect to customers lik [..]
View
7:11 am, November 6, 2015
Quote:
Originally Posted by Celestrata Bloodsong
We can't assist with something like that here in the forums. You must visit our customer support website and submit a req [..]
View
7:11 am, November 4, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Description: Some players have reported rising memory use while playing ArcheAge on DX11 than on DX9, leading to a higher [..]
View
8:11 am, September 15, 2015
Quote:
Originally Posted by TrionBrasse
Good gravy! Please ensure you submit a CS ticket for these oddball issues. Our guys are already alerted and discussing it interna [..]
View
6:11 pm, September 13, 2015
Quote:
Originally Posted by Celestrata
Greetings Adventurers!We have traced our disconnection, missing credits, and cinematic loops (unable to log in bug) to a problem in [..]
View
8:11 am, September 10, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by disciprine
You break me heart celestra
We don't want to break [..]
View
8:11 am, August 11, 2015
Quote:
Originally Posted by Celestrata
While Kro and Ama are most certainly going to be dropping by as much as they can, I am your primary contact here for ArcheAge. That [..]
View
8:11 am, June 24, 2015
Quote:
Originally Posted by GM Demutig
Hey hey, just because you don't see us, doesn't mean we're not around. I just happen to sneak onto the forums from time to time. Bu [..]
View
6:11 pm, May 3, 2015
Quote:
Originally Posted by Ocho
Heya folks,We're currently experiencing a power issue with that may cause a temporary inability to use certain functions of the game such [..]
View
6:11 pm, May 1, 2015
Quote:
Originally Posted by GM Fasti
Hi! The error 1005 is often related to permissions issues. Given that this is a brand new PC, that is definitely a likely cause. Wha [..]
View
6:11 pm, April 25, 2015
Quote:
Originally Posted by GM Fasti
Hi there,The folder located at C:\ArcheAge\Working has a small white box on it, which contains an even smaller black arrow. This file [..]
View
8:11 am, April 23, 2015
Quote:
Originally Posted by GM Fasti
There are a few things to check for with an issue like this. In the in game Options menu under the Screen section, remove the checks [..]
View
8:11 am, April 23, 2015
Quote:
Originally Posted by Khrolan
Hi all, The marketplace is primarily offline on PTS because with Dread Prophecies you'll purchase items using Merit Badges through th [..]
View
6:11 pm, April 19, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by cupidza
I can't login GLYPH .It's not working
Hey there, Can [..]
View
8:11 am, April 18, 2015
Quote:
Originally Posted by GM Fasti
Hey all!If you just installed the PTS and cannot get back into the live version, please check out my post here.When installing the PT [..]
View
6:11 pm, April 15, 2015
Quote:
Originally Posted by GM Fasti
Cornel, please send an email from the email address on the account to support@trionworlds.com. In the subject line, explain that your [..]
View
6:11 pm, April 15, 2015
Quote:
Originally Posted by GM Fasti
Hey there Xzyron!I'd like to help get this sorted out, but could use some more info, if you don't mind. You say the game only loads t [..]
View
8:11 am, April 15, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Zatanna
Y'all are great, hey. I gave up trying to play, and recently tried [..]
View
6:11 pm, April 11, 2015
Quote:
Originally Posted by GM Fasti
Hey there, taking the steps to resolve Hackshield troubleshooting should get you up and running. If you use a firewall or antivirus [..]
View
8:11 am, April 11, 2015
Quote:
Originally Posted by GM Fasti
If you're getting blue screen crashes, the cause will vary based upon the specific error message received. We have more info on this [..]
View
6:11 pm, April 10, 2015
Quote:
Originally Posted by GM Fasti
Hi there,I am afraid we may not be able to best assist with fixing Windows Defender, but Microsoft Support should be able to get you [..]
View
6:11 pm, April 8, 2015
Quote:
Originally Posted by GM Fasti
Hello Adventurers!Our team is aware of the recent disconnects that kicked some players offline. We are keeping an eye on the issue, a [..]
View
6:11 pm, April 5, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Whitebee
i tried all you said but it does not work
What you'r [..]
View