8:11 am, April 17, 2018
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Kae96
I still think the songcraft abyssal was way overhyped. It only lasts [..]
View
6:11 pm, April 2, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Yes, this looks correct, they are bound when given by Fluffy. We tested it just now on a normal Ayanad, and it crystalliz [..]
View
8:11 am, March 30, 2018
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by ugondie
It looks like witchcraft is missing the second abyssal passive.
[..]
View
7:11 am, March 16, 2018
Here’s a look at upcoming sales to celebrate the arrival of Spring!Spring Cleaning Furniture Sale
It’s time for some Spring cleaning. You can freshen up your homestead with these [..]
View
7:11 am, March 16, 2018
Quote:
Originally Posted by Yaviey
Here’s a look at upcoming sales to celebrate the arrival of Spring!Spring Cleaning Furniture SaleIt’s time for some [..]
View
7:11 am, December 22, 2017
Quote:
Originally Posted by Fasti
This does sound like an issue that pops up when you can't connect to the auth server, but the server population looks healthy. We'll kee [..]
View
7:11 am, December 15, 2017
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Majax
And even so, how exactly is Nui supposed to be related with the Mael [..]
View
7:11 am, November 21, 2017
Quote:
Originally Posted by Muzzy
Hi all,I've made a mistake - I accidentally removed the connectivity thread. This was not malicious. I just removed the wrong thread.I'v [..]
View
7:11 am, November 9, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Noxm
if Trion think a 3.7/4.0KR patch with some custom change w [..]
View
7:11 am, November 1, 2017
Quote:
Originally Posted by Tinen
Looks like things are clearing up, and we can see players logging back in once again. We'll keep an eye on things overnight, but it look [..]
View
8:11 am, October 21, 2017
Quote:
Originally Posted by Quillodon
Looks like it's just mislabeled. View the 2nd one from 10/20, currently has the Trove icon on it.I'll let the steam folks know =)
[..]
View
8:11 am, September 28, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Liloou
looks like the reset-lag is gone. clicked the dailies on Thunderw [..]
View
8:11 am, September 14, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with this request, and we will be happy to assist you.
Jump t [..]
View
8:11 am, September 8, 2017
Hello everyone,
Unfortunately, despite the team’s best efforts, guild names cannot be transferred as a part of the Evolution due to a way the data is structured within the game. While your [..]
View
8:11 am, September 8, 2017
Quote:
Originally Posted by Muzzy
Hello everyone, Unfortunately, despite the team’s best efforts, guild names cannot be transferred as a part of the Evolution [..]
View
8:11 am, August 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket has been escalated so we can look into your account further and try to figure out what's hap [..]
View
6:11 pm, August 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like our CS team responded to your ticket recently and was able to fix this for you. Please update your ticke [..]
View
8:11 am, August 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like you've already submitted a support ticket, so our CS team will respond as soon as they can to provide yo [..]
View
8:11 am, July 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Looks like this didn't get passed around as far as we'd like on Friday. Yes, this is an error -- one we're looking to get [..]
View
8:11 am, July 6, 2017
Quote:
Originally Posted by Celestrata Bloodsong
One more update -- it looks things are back to normal. The network team will continue to monitor the servers, of course, [..]
View
6:11 pm, June 26, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by JemandLeNoob
So I recently sent in a ticket due to my main not [..]
View
8:11 am, June 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked on your ticket and it looks like our CS team was able to resolve your issue. Please let me know if stil [..]
View
8:11 am, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is moving up the queue, so one of our CS agents will reply as soon as possible. Thanks for y [..]
View
8:11 am, June 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our agents responded to your ticket, but here's the email address you asked for in case you still [..]
View
8:11 am, June 10, 2017
Quote:
Originally Posted by Muzzy
Hi Oreorule,Currently the only game that gets livestreams other than Friday is Atlas Reactor, and that's because I take the time out of [..]
View
8:11 am, June 7, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm afraid we don't offer phone support, but it looks like Senior GM Soulwalker has provided the most recent response [..]
View
8:11 am, June 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked your ticket and it looks like GM Ghosegaze was able to help you locate your ring. Thanks for your patie [..]
View
8:11 am, June 3, 2017
[QUOTE=Morgana;2601999]UNDER CONSTRUCTIONThe notes in purple text are currently a work in progress. This means that they are not yet final, and are subject to rewording for clarification, balance adju [..]
View
8:11 am, June 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Looks like you already have a ticket in, so our CS team will help you with this as soon as they can.
Jump t [..]
View
8:11 am, May 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed the ticket in question is moving up the queue, so our CS team will reply as soon as they can. Thanks for y [..]
View
8:11 am, May 19, 2017
Quote:
Originally Posted by Morgana
Had a GM hop into game and check you out -- it looks like you've got your patron buff! You may need to do a full log out of both Arche [..]
View
6:11 pm, May 17, 2017
Looks like you don’t have to ask us on the livestreams when the next regrade event is anymore. It’s HERE!
Starting with server maintenance on May 17 until maintenance on May 24, [..]
View
6:11 pm, May 17, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Looks like you don’t have to ask us on the livestreams when the next regrade event is anymore. It’s H [..]
View
8:11 am, May 12, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Checked the server side of things, and it looks like the nation is still pending collapse on their timer. Their time hasn [..]
View
6:11 pm, May 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket has been escalated for additional review, so we'll follow-up with you as soon as we can.
[..]
View
8:11 am, April 22, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding [..]
View
8:11 am, April 22, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding starts on April 25 with maintenance! – Next week you can take a walk [..]
View
8:11 am, April 22, 2017
Ah goddess, I think I just gained 5 pounds from looking at this house.
This week’s newest Marketplace item is a tasty treat that none can beat! If you were looking for the perfect house to [..]
View
8:11 am, April 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is one of the oldest in our queue, so our CS team should be responding sooner rather than la [..]
View
8:11 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket was responded to today. Since we can't assist with ban appeals on the forums, I'm going to g [..]
View
6:11 pm, April 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
It looks like this morning's European network issue has returned across all our games, which means those already in the g [..]
View
8:11 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents recently responded to your ticket. Thanks for your patience!
Jump to pos [..]
View
5:11 pm, March 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your purchase was approved today and the credits should have been delivered to your account. Sorry for t [..]
View
7:11 am, March 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the confusion. I just checked your ticket and it looks like it was recently updated by one of our CS agents! [..]
View
5:11 pm, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the wait. I just checked your ticket, and it looks like one of our CS agents just sent you a reply askin [..]
View
7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the delay. It looks like our CS team responded to your ticket about 45 minutes ago, so please check your tic [..]
View
7:11 am, February 23, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Just to update this thread:-- The new stat at unique grade and the 50% Synthium return looks accurate and we've updated t [..]
View
5:11 pm, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked your support ticket and it looks like our team was able to help you with this. Thanks for your patience [..]
View
5:11 pm, February 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like our CS agent responded yesterday asking for some additional info. If you can provide this info our team [..]
View
7:11 am, February 17, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Delinquentz
REQUEST #829010Still waiting for a week to get an answer ju [..]
View
7:11 am, February 15, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Aserghui
It's been a long wait, but I'm glad the set is complet [..]
View
7:11 am, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is still moving up the queue, and our team will respond as soon as they're able to review yo [..]
View
7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
I just reviewed your ticket, and it looks like one of our CS agents responded a few minutes ago. Please check your ticket as soon [..]
View
7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents is currently assisting you with this. Thanks for your patience!
Jump to [..]
View
7:11 am, February 1, 2017
Quote:
Originally Posted by Celestrata Bloodsong
To update this thread, it looks like the no downtime post trouble stemmed from an email list that was suppose to notify t [..]
View
7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hi! It looks like one of our CS agents recently responded to your ticket. Please try logging in again as soon as you can!
[..]
View
5:11 pm, January 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I reviewed your account and it looks like your most recent purchase was successful. Let me know if you're still having [..]
View
7:11 am, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! I just checked your ticket and it looks like GM Carbyl was able to help you out. Thanks for waiting!
[..]
View
7:11 am, January 12, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey all,No, there is no limit to how many accounts you use to multibox. However, looks like the OP was using them to push [..]
View
7:11 am, January 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by catastrophebby
Absolutely.
So we're looking at the [..]
View
7:11 am, January 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents was able to help you with this already. Let me know if you're still having trouble! [..]
View
7:11 am, January 5, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So, in looking into this, this looks like a mistranslation rather than a full on bug. The system is working appropriately [..]
View
7:11 am, January 1, 2017
Quote:
Originally Posted by Carthax
Since you've already submitted a ticket, the last thing I would suggest is disabling your firewall or anti-virus. While the trace rout [..]
View
7:11 am, December 24, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Unfortunately, it looks like this was a change that was left out by XLGAMES during the update to 3.0. Sadly, these items [..]
View
7:11 am, December 20, 2016
Quote:
Originally Posted by TrionBrasse
Hey folks, things are improving, but we're not out of the woods yet. We know there are still issues with the queue and grace peri [..]
View
7:11 am, December 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. It looks like one of our CS agents was able to help you resolve this, but let me know if you ha [..]
View
7:11 am, December 7, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Lamini! Sorry to hear this happened to you. It looks like you're already in contact with one of our CS agents, so please refer [..]
View
7:11 am, December 2, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Deltawoman
not trying to Complain but ive been trying to log in [..]
View
7:11 am, November 29, 2016
Quote:
Originally Posted by Celestrata Bloodsong
As stated before, multiple times in the Blood in the Sand Discord, I will send out an announcement when the rings are sen [..]
View
7:11 am, November 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I reviewed your ticket and it looks like our CS team is currently walking you through the account recovery process. Pl [..]
View
7:11 am, November 15, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys! It looks like this is a text error, as the box only has a chance to contain one of those items, not a guarantee [..]
View
7:11 am, November 9, 2016
With each major ArcheAge update comes a slew of new concept art, animations, and 3D models into the game, but what goes on behind the scenes? What are the artists thinking of when they create the Er [..]
View
7:11 am, November 9, 2016
Quote:
Originally Posted by Fasti
With each major ArcheAge update comes a slew of new concept art, animations, and 3D models into the game, but what goes on behind the sc [..]
View
5:11 pm, November 7, 2016
Quote:
Originally Posted by Baldr
Hey there! Looks like you were taken care of. Please re-log your character to gain your patron buff back. Please let me know if you have [..]
View
6:11 pm, October 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
This happens to make sure the events sync up with the schedule offset and don't start immediately. The schedule should pr [..]
View
6:11 pm, October 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Crozz. I reviewed your tickets and noticed you were appealing an account ban. It looks like this appeal was already thor [..]
View
6:11 pm, October 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! It looks like the CS agent who responded to you the second time went into some additional detail regarding your issue a [..]
View
8:11 am, October 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just reviewed your ticket and it looks like GM Undlor was able to help you get this sorted out. I'm sorry for the co [..]
View
6:11 pm, October 6, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just reviewed your ticket, and it looks like one of our CS agents was able to remove your authenticator from your ac [..]
View
8:11 am, October 4, 2016
Quote:
Originally Posted by Hesk
Quote:
Originally Posted by Sad Customer
I am having issues with trion as well. i noticed that i was getti [..]
View
6:11 pm, October 2, 2016
Quote:
Originally Posted by Carthax
We're sorry to hear that! It looks like you already have an open ticket submitted to support. We will get back to you in said ticket a [..]
View
6:11 pm, September 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents responded to your support ticket yesterday. Hope this helps!
Jump to pos [..]
View
8:11 am, September 24, 2016
Quote:
Originally Posted by ZamboniChaos
Unfortunately, we're not able to assist with ban appeals on the forums. It looks like our CS team has already performed an extens [..]
View
8:11 am, September 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the confusion. It looks like your ticket was recently updated by one of our CS agents requesting some info f [..]
View
8:11 am, September 23, 2016
Join Senior Producer Merv "Khrolan" Lee Kwai, Producer Amanda "Amary" Fry, and Senior Community Relations Manager Seraphina "Celestrata" Brennan on the Trion Worlds Twit [..]
View
8:11 am, September 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Join Senior Producer Merv "Khrolan" Lee Kwai, Producer Amanda "Amary" Fry, and Senior Community Relat [..]
View
8:11 am, September 21, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the confusion! It looks like your ticket was recently updated with clarification regarding your question.
Ju [..]
View
8:11 am, September 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like there was an issue with your tickets being flagged incorrectly, but I've corrected the problem so our CS [..]
View
8:11 am, September 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Looks like Tahyang did indeed crash and our team is working to bring it back online. Thanks for the heads up!
[..]
View
6:11 pm, September 15, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Woah, this is some pretty hefty necro.As this year's anniversary is using different mechanics, yeah, looks like those old [..]
View
8:11 am, September 1, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Eshva
But those are ALL THE SAME LOOKING UNDERWEAR. Do they tie [..]
View
8:11 am, September 1, 2016
A great time is about to dawn in Erenor. No longer will men and women be shackled to disastrous choices. No longer will you be forced into a color that is not yours. This is the time of free choice! [..]
View
6:11 pm, August 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Draeoni! It looks like you were finally able to submit a ticket as I see it currently waiting in our queue. Let me know [..]
View
6:11 pm, August 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents is still assisting you in your ticket. Please refer to ticket 698478 for further tr [..]
View
8:11 am, August 18, 2016
Quote:
Originally Posted by Celestrata Bloodsong
It's not an IP issue, it's how the game handles the schedule graphic. It looks like it's displaying the EU schedule corre [..]
View
8:11 am, August 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents recently responded to your support ticket, so please reply to your ticket if you st [..]
View
6:11 pm, August 9, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Zenny! I just checked on your ticket, and it looks like you received a response from one of our agents this m [..]
View
6:11 pm, August 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble logging in! It looks like one of our CS agents responded to your support ticket, s [..]
View
8:11 am, August 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! These are intended to be quest items, it just looks like the tooltip wasn't updated to reflect that. I've submitted a [..]
View
6:11 pm, July 21, 2016
Quote:
Originally Posted by ZamboniChaos
It looks like the CS agent assisting you with your ticket is still requesting some information from you. Please reply to them as [..]
View