7:11 am, February 2, 2018
Greetings, Adventurers!
Recently, there has been an increasing number of instances of players using a long standing behavior to **** world bosses such as the Leviathan, and Abyssal Kraken. This metho [..]
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7:11 am, February 2, 2018
Quote:
Originally Posted by Tinen
Greetings, Adventurers!Recently, there has been an increasing number of instances of players using a long standing behavior to **** worl [..]
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8:11 am, April 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This was intended. I just updated my personal client and had to accept a new EULA as well. No need to worry!
[..]
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7:11 am, January 30, 2017
Quote:
Originally Posted by Carthax
We can't specifically assign tickets, but the agents working our ArcheAge queues are knowledgeable of the game. Based on the response [..]
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7:11 am, December 7, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We looked into it and we were not able to verify that the boss was bugged or unable to attack. If we find that was not th [..]
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5:11 pm, November 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Singty! I'm sorry for the confusion caused by the last response you received. However, the initial response you receive [..]
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6:11 pm, May 25, 2016
Quote:
Originally Posted by Celestrata Bloodsong
While the feedback is appreciated, we will not be changing our policies on multiboxing/multiclients at this time. Thank y [..]
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8:11 am, May 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Minakie! I'm sorry for the frustration. While I understand it may seem unfair that some players received their old name [..]
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6:11 pm, May 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm sorry we can't do more to help. We do try to assist with as many issues as we can, but there are some problems tha [..]
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8:11 am, April 2, 2016
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!A further update on the Auction House mergers: We opened up the stream by providing an update on when the Au [..]
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8:11 am, April 2, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream! A further update on the Au [..]
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6:11 pm, April 1, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hello Katarina, Unfortunately, based on your description of these incidents, this is not a violation of our harassment p [..]
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8:11 am, March 27, 2016
Greetings Adventurers,
This weekend we'd like to take a moment and discuss our policies on scamming in ArcheAge. As you all know, ArcheAge is a sandbox game filled with adventure, but it also has an e [..]
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8:11 am, March 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers,This weekend we'd like to take a moment and discuss our policies on scamming in ArcheAge. As you al [..]
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7:11 am, March 5, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear we weren't able to help you Dugan. Our CS team does try to assist with as many problems as they can, but there are [..]
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7:11 am, February 24, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hi there Debe. As stated in my post, some of these changes to our policies are new and were not in place when you submit [..]
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8:11 am, October 21, 2015
As this has come up a few times as of late, especially when it pertains to in-game mail, whispers, and activities. We’d like to remind all users that the following is not permitted in the Ar [..]
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6:11 pm, October 20, 2015
Greetings Adventurers,
Last week, the ArcheAge team and the Community team sat down with our Customer Service staff to review all of our customer service policies. Here at Trion, we always want to ma [..]
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6:11 pm, October 20, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers,Last week, the ArcheAge team and the Community team sat down with our Customer Service staff to rev [..]
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8:11 am, October 14, 2015
Greetings Adventurers!
Recently, the team has been looking over many of our existing policies, and one in particular has come up in our discussions: Blockades. They've been the subject of many commun [..]
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7:11 am, December 19, 2014
Greetings Adventurers,
Online games are all about community interaction. People interacting constructively, both directly with us and among each other, are one of their greatest strengths. It can be t [..]
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5:11 pm, November 18, 2014
Quote:
Originally Posted by GM Fasti
Hey everyone!For those of you who have been hit with a 24 hour suspension, this was because your account was determined to have utili [..]
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5:11 pm, November 18, 2014
Quote:
Originally Posted by GM Fasti
Hey all! For those of you who have been hit with a 24 hour suspension, this was because your account was determined to have utilized [..]
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7:11 am, November 17, 2014
Quote:
Originally Posted by Scapes
We're investigating the reports of something untoward with the Marketplace. If and when confirmed, we are capable of tracking and rever [..]
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