8:11 am, April 8, 2018
Quote:
Originally Posted by Muzzy
Hello Fresh Start-ers!The time is nearly upon us to grab our plots and start farming. At 15:00 UTC, 17:00 CEST on 8th April, the EU Fres [..]
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8:11 am, April 8, 2018
Quote:
Originally Posted by Muzzy
Hello Fresh Start-ers!The time is nearly upon us to grab our plots and start farming. At 4 PM PDT on April 7th, the land lock will open. [..]
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8:11 am, April 8, 2018
Hello Fresh Start-ers!
The time is nearly upon us to grab our plots and start farming.
At 15:00 UTC, 17:00 CEST on 8th April, the EU Fresh Start (Ezi) land lock will open. It will not require any d [..]
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8:11 am, April 8, 2018
Hello Fresh Start-ers!
The time is nearly upon us to grab our plots and start farming.
At 4 PM PDT on April 7th, the NA Fresh Start (Nui) land lock will open. It will not require any downtime. Please [..]
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6:11 pm, April 6, 2018
Hello Adventurers,
The Bloodsalt Bay arena is only accepting 2 teams, and providing Kyrios Badges to both teams at the end of it. Clearly this is not working as intended and will be fixed.
It&rs [..]
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6:11 pm, April 6, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,The Bloodsalt Bay arena is only accepting 2 teams, and providing Kyrios Badges to both teams at the end of it. Clearly [..]
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6:11 pm, April 5, 2018
ArcheAge: Legends Return Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Legends Return!Summon the might of the ancient Dragon Flights& [..]
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7:11 am, December 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
This is most likely working as intended, as they are being moved to the cross-server arena queue. Technically, for a time [..]
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7:11 am, December 13, 2017
ArcheAge: Maelstrom Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Maelstrom!Organize your raids with the new Raid Bulletin Board & [..]
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7:11 am, December 8, 2017
Quote:
Originally Posted by Tinen
Downtime is complete, and the cross-server arena functionality is enabled for testing now. You can queue for cross-server enabled arenas [..]
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7:11 am, December 4, 2017
Quote:
Originally Posted by Tinen
Okay, the queue should be gone at this point. If you're still in the queue, drop out and reconnect and you should get in immediately.
[..]
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7:11 am, November 9, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers!Below is the Letter From The Team: Into The Maelstrom article. We're opening this up for an official discussion. There [..]
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7:11 am, November 2, 2017
Quote:
Originally Posted by Muzzy
Hosts:Community Manager - Joe "TheBlueMuzzy" BrognoAssociate Producer - Sera "Celestrata" BrennanHey Adventurers,Thi [..]
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8:11 am, September 19, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your tickets are in the queue to be answered, and will be addressed as soon as we are able.
Jump to post [..]
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8:11 am, September 7, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers,The server Evolution is upon us!If you’ve been stuck in Sennimal’s Prison for the past couple mont [..]
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8:11 am, September 7, 2017
Hello Adventurers,
The server Evolution is upon us!
If you’ve been stuck in Sennimal’s Prison for the past couple months then maybe you’re not aware of the server Evo [..]
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8:11 am, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! If you can provide me with your friend's ticket #, I'll be happy to confirm that her ticket is in the queue to be addressed.
[..]
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6:11 pm, August 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So I can now see that the 24 hour land block is a controversial decision for some folks here, and I'd like to talk throug [..]
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8:11 am, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue, and will be addressed as soon as we are able. Thank you for your patience.
[..]
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8:11 am, August 17, 2017
Quote:
Originally Posted by Tinen
Greetings, everyone!Over the next few weeks, we will be performing various tests on the back end. These tests will generally occur durin [..]
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8:11 am, August 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, and one of our agents will reply as soon as possible. Thanks for your patience!
[..]
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8:11 am, August 9, 2017
Quote:
Originally Posted by Muzzy
Q & A Dev Talk — August 11th at 1:30 PM PDT (8:30 PM UTC) Hosts: Community Manager - Joe "TheBlueMuzzy" Bro [..]
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8:11 am, August 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your tickets are still moving up the queue, and our team will review them as soon as they can. Please keep in mind our [..]
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8:11 am, August 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is working through a large amount of tickets at the moment, but your ticket is moving up the queue and will b [..]
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8:11 am, July 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, and one of our CS agents will reply as soon as possible. They're currently working [..]
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8:11 am, June 30, 2017
Quote:
Originally Posted by ZamboniChaos
Our queues are a bit longer than usual at the moment, but your ticket is moving up and we'll review it as soon as we can!
[..]
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8:11 am, June 30, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the delay. Our team is working through the queue and they'll reply as soon as they can!
Jump to p [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue to be addressed, and we will respond to it as soon as we are able.
Jump to p [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue to be answered, and we will address it as soon as we are able.
Jump to post. [..]
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6:11 pm, June 26, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! I took a look at your ticket and confirmed it was moving up the queue, so our CS team will reply as soon as [..]
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8:11 am, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! I've investigated your issue and confirmed your ticket is in queue. It will be addressed as soon as we are able. Unfortunately, we [..]
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8:11 am, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is moving up the queue, so one of our CS agents will reply as soon as possible. Thanks for y [..]
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6:11 pm, May 29, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Bunnyleptic
Because last time I sent a ticket, it never got answered an [..]
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8:11 am, May 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still in the queue, and our team will follow-up with you as soon as they can. Sorry for th [..]
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8:11 am, May 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed the ticket in question is moving up the queue, so our CS team will reply as soon as they can. Thanks for y [..]
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8:11 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue and one of our CS agents will respond as soon as they can.
Jump to post. [..]
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8:11 am, April 22, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding [..]
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8:11 am, April 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry our CS team hasn't been able to review your ticket yet. Your ticket is still moving up the queue, so our team wi [..]
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8:11 am, April 22, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding starts on April 25 with maintenance! – Next week you can take a walk [..]
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8:11 am, April 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is one of the oldest in our queue, so our CS team should be responding sooner rather than la [..]
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8:11 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the delay. Your ticket is still moving up the queue, and our CS team will reply as soon as they can!
[..]
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6:11 pm, April 14, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by newguy123
i think when you post it on forums it makes gm's actually read [..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your tickets are in the queue to be responded to, and will be addressed as soon as we are able.
Jump to [..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait! I confirmed your ticket is still moving up the queue, and our CS team will respond as soon as they can!
[..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Unfortunately, ticket volume is higher than normal and causing some delays, but we will address your ticket as soon as we are able.
[..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I was able to locate your ticket and confirm that it's still moving up the queue. Our CS team will review it as soon a [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry it's taken so long for your ticket to be reviewed. Your ticket is moving up the queue and will be reviewed b [..]
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8:11 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up our queue, and our CS team will respond as soon as they take care of the tickets in front of [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the wait. Our team is working through a large amount of tickets, so our response times have been much longer [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Jez
Hi. I just tried to add a new payment method to pay for a patron su [..]
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5:11 pm, March 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I looked at your account and I didn't see any reason you'd be prevented from playing on the NA Fresh Start server. I n [..]
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7:11 am, March 21, 2017
Quote:
Originally Posted by Hesk
Hello DeliaCat, I've confirmed your ticket is in the queue to be addressed. I apologize for any delay, as our ticket volume is higher tha [..]
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7:11 am, March 19, 2017
Quote:
Originally Posted by ZamboniChaos
Your ticket is definitely moving up the queue, and you'll receive a reply as soon as we take care of the tickets in front of your [..]
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7:11 am, March 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait Deguza! I checked your ticket and confirmed it was still moving up the queue, and you'll receive a response on [..]
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7:11 am, March 10, 2017
Quote:
Originally Posted by Baelron
I've verified your ticket is currently in queue. Our customer support team will review your account and reply back to your ticket as s [..]
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7:11 am, March 10, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Brittix
Okay thank you! Should my friend put in a ticket as well? He i [..]
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5:11 pm, March 9, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticked is in the queue to be answered. Due to high ticket volume, this may take longer than normal, but we wil [..]
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5:11 pm, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the wait, but due to the amount of tickets our team is still working through, our average response time is several [..]
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5:11 pm, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is moving up the queue and our CS team will review it as soon as they can!
Jump to [..]
View
5:11 pm, March 2, 2017
Quote:
Originally Posted by Hesk
Hello! I have confirmed your ticket is in the queue to be answered; we will address your issue as soon as we are able.
Jump to [..]
View
7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is still moving up the queue. You'll receive a reply as soon as our team can review it!
[..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket (840499) was still moving up the queue, and our team will review it as soon as they take care of the tick [..]
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5:11 pm, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the delay, but I confirmed your tickets were still moving up the queue. Our CS team will respond as soon [..]
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5:11 pm, February 21, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Snecharrr
Still worth a try, my friend left the game because he got sam [..]
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7:11 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
Our response times have been longer than normal due to the amount of tickets in our queue, but our team is working as fast as the [..]
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7:11 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is still moving up the queue, and our team will review it as soon as they can. We appreciate y [..]
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7:11 am, February 15, 2017
Quote:
Originally Posted by Baelron
I've verified your ticket is currently in queue. Our support team will review and reply back to the incident as soon as possible.
[..]
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5:11 pm, February 14, 2017
Quote:
Originally Posted by Hesk
Hello and thank you for the reports! Unfortunately, our queue volume is higher than normal, so we are experiencing some delays. We will a [..]
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7:11 am, February 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our response times are currently much longer than usual due to the amount of tickets in our queue. Our team is working [..]
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7:11 am, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is still moving up the queue, and our team will respond as soon as they're able to review yo [..]
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7:11 am, February 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, but it may take some time for our team to work through the tickets in front of you [..]
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7:11 am, February 7, 2017
Quote:
Originally Posted by Baelron
Hello! Sorry to see this and we're happy to help! I've verified your ticket is currently in queue. Our customer support team will inve [..]
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7:11 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! We're working through a large amount of tickets at the moment, but I confirmed your ticket is moving up th [..]
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7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I've logged a bug report for this issue so the team can take a look. Regarding your ticket, I confirmed it was still m [..]
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7:11 am, February 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is still moving up the queue, and our CS team will review it as soon as possible. We appreciate your patie [..]
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5:11 pm, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was still moving up the queue, so our CS team will respond as soon as they can! Keep in mind this may tak [..]
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7:11 am, January 30, 2017
Quote:
Originally Posted by Carthax
We can't specifically assign tickets, but the agents working our ArcheAge queues are knowledgeable of the game. Based on the response [..]
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7:11 am, January 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, I confirmed your ticket is still moving up the queue, and one of our CS agents will reply as soon as they can!
[..]
View
5:11 pm, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry you haven't received a reply yet. I confirmed your tickets were still moving up the queue, and our CS team will [..]
View
7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue. Our team will reply as soon as possible!
Jump to pos [..]
View
7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was moving up the queue, and our team will respond as soon as they take care of the tickets in front of y [..]
View
7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is still moving up the queue, and our CS team will reply as soon as they've taken care of the [..]
View
5:11 pm, January 23, 2017
Quote:
Originally Posted by Baelron
Hello Deefx! I've verified your ticket is currently in queue and our customer support team will reply to your incident as soon a possi [..]
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7:11 am, January 23, 2017
Quote:
Originally Posted by Carthax
We've currently experienced an incredibly large volume of tickets, which prevents us from being able to address each ticket in a promp [..]
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5:11 pm, January 22, 2017
Quote:
Originally Posted by Carthax
We're sorry to hear that. There are currently a large number of tickets in queue, and we're working to get to each one as soon as we p [..]
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7:11 am, January 21, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was still moving up the queue, so our CS team will respond as soon as possible! We're still working throu [..]
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7:11 am, January 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! Our CS team will be happy to review your ticket as soon as they can. It may take a few days due to the amount of ticket [..]
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7:11 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket is still moving up the queue, so one of our CS agents will reply as soon as they can! I'm sorry for the d [..]
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7:11 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
Our response times have been much longer than usual due to the amount of tickets currently in our queue. Our CS team is working a [..]
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5:11 pm, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was moving up the queue, and we'll reply as soon as we can. Keep in mind that we're working th [..]
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5:11 pm, January 17, 2017
Quote:
Originally Posted by Hesk
Hello! In almost all cases, these are not actual disconnects from a GM, but other errors which are providing incorrect messaging. At this [..]
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7:11 am, January 14, 2017
Quote:
Originally Posted by ZamboniChaos
Our response times are much longer than normal due to the amount of tickets in our queue, but our CS team is working as fast as t [..]
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5:11 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue for a response, and will be responded to as soon as we are able. I apologize for any de [..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by notme33
Request #805079
Thanks! If you could, please update [..]
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5:11 pm, January 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue. Our response times are longer than usual due to the amount of t [..]
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7:11 am, January 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! Due to the amount of tickets currently in our queue, it may be up to a week before you're able to receive a response. O [..]
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7:11 am, January 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, so one of our CS agents will review it and respond as soon as t [..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket our CS team would be happy to look into this for you. Keep in mind it may take a few da [..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by ZamboniChaos
I checked your ticket and confirmed it was still moving up the queue, so you'll receive a response as soon as one of our agents i [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Ephemiel
I did that, it's been 5 days and your dear support has done no [..]
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