7:11 am, December 4, 2017
Quote:
Originally Posted by Tinen
Okay, the queue should be gone at this point. If you're still in the queue, drop out and reconnect and you should get in immediately.
[..]
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8:11 am, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue, and will be addressed as soon as we are able. Thank you for your patience.
[..]
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8:11 am, August 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, and one of our agents will reply as soon as possible. Thanks for your patience!
[..]
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8:11 am, August 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your tickets are still moving up the queue, and our team will review them as soon as they can. Please keep in mind our [..]
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8:11 am, July 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, and one of our CS agents will reply as soon as possible. They're currently working [..]
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6:11 pm, June 26, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! I took a look at your ticket and confirmed it was moving up the queue, so our CS team will reply as soon as [..]
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8:11 am, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is moving up the queue, so one of our CS agents will reply as soon as possible. Thanks for y [..]
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6:11 pm, May 29, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Bunnyleptic
Because last time I sent a ticket, it never got answered an [..]
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8:11 am, May 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still in the queue, and our team will follow-up with you as soon as they can. Sorry for th [..]
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8:11 am, May 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed the ticket in question is moving up the queue, so our CS team will reply as soon as they can. Thanks for y [..]
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8:11 am, April 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry our CS team hasn't been able to review your ticket yet. Your ticket is still moving up the queue, so our team wi [..]
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8:11 am, April 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is one of the oldest in our queue, so our CS team should be responding sooner rather than la [..]
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8:11 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the delay. Your ticket is still moving up the queue, and our CS team will reply as soon as they can!
[..]
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6:11 pm, April 14, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by newguy123
i think when you post it on forums it makes gm's actually read [..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait! I confirmed your ticket is still moving up the queue, and our CS team will respond as soon as they can!
[..]
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8:11 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up our queue, and our CS team will respond as soon as they take care of the tickets in front of [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Jez
Hi. I just tried to add a new payment method to pay for a patron su [..]
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5:11 pm, March 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I looked at your account and I didn't see any reason you'd be prevented from playing on the NA Fresh Start server. I n [..]
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7:11 am, March 19, 2017
Quote:
Originally Posted by ZamboniChaos
Your ticket is definitely moving up the queue, and you'll receive a reply as soon as we take care of the tickets in front of your [..]
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7:11 am, March 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait Deguza! I checked your ticket and confirmed it was still moving up the queue, and you'll receive a response on [..]
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5:11 pm, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the wait, but due to the amount of tickets our team is still working through, our average response time is several [..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket (840499) was still moving up the queue, and our team will review it as soon as they take care of the tick [..]
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5:11 pm, February 21, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Snecharrr
Still worth a try, my friend left the game because he got sam [..]
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7:11 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is still moving up the queue, and our team will review it as soon as they can. We appreciate y [..]
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7:11 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
Our response times have been longer than normal due to the amount of tickets in our queue, but our team is working as fast as the [..]
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7:11 am, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is still moving up the queue, and our team will respond as soon as they're able to review yo [..]
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7:11 am, February 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, but it may take some time for our team to work through the tickets in front of you [..]
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7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I've logged a bug report for this issue so the team can take a look. Regarding your ticket, I confirmed it was still m [..]
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7:11 am, February 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is still moving up the queue, and our CS team will review it as soon as possible. We appreciate your patie [..]
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5:11 pm, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was still moving up the queue, so our CS team will respond as soon as they can! Keep in mind this may tak [..]
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7:11 am, January 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, I confirmed your ticket is still moving up the queue, and one of our CS agents will reply as soon as they can!
[..]
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5:11 pm, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry you haven't received a reply yet. I confirmed your tickets were still moving up the queue, and our CS team will [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is still moving up the queue, and our CS team will reply as soon as they've taken care of the [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was moving up the queue, and our team will respond as soon as they take care of the tickets in front of y [..]
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5:11 pm, January 22, 2017
Quote:
Originally Posted by Carthax
We're sorry to hear that. There are currently a large number of tickets in queue, and we're working to get to each one as soon as we p [..]
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7:11 am, January 21, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was still moving up the queue, so our CS team will respond as soon as possible! We're still working throu [..]
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7:11 am, January 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! Our CS team will be happy to review your ticket as soon as they can. It may take a few days due to the amount of ticket [..]
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7:11 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket is still moving up the queue, so one of our CS agents will reply as soon as they can! I'm sorry for the d [..]
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5:11 pm, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was moving up the queue, and we'll reply as soon as we can. Keep in mind that we're working th [..]
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7:11 am, January 14, 2017
Quote:
Originally Posted by ZamboniChaos
Our response times are much longer than normal due to the amount of tickets in our queue, but our CS team is working as fast as t [..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by notme33
Request #805079
Thanks! If you could, please update [..]
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7:11 am, January 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, so one of our CS agents will review it and respond as soon as t [..]
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7:11 am, January 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! Due to the amount of tickets currently in our queue, it may be up to a week before you're able to receive a response. O [..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by ZamboniChaos
I checked your ticket and confirmed it was still moving up the queue, so you'll receive a response as soon as one of our agents i [..]
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5:11 pm, December 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Zidious
Hi, Is there any particular reason why you cannot imple [..]
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7:11 am, December 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is still moving up the queue, so one of our CS agents will respond as soon as they can.
[..]
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7:11 am, December 20, 2016
Quote:
Originally Posted by Fasti
Here's where we are at for today:--Overnight, the team continued to keep an eye on the service and continued to make sure it was running [..]
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7:11 am, December 17, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day all! Welcome to the State of the Game update thread for December 16.Here's where we are at for today:--Overnight [..]
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7:11 am, December 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your tickets were still moving up the queue, and one of our CS agents will respond as soon as they can. Ke [..]
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7:11 am, December 16, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We are aware and we are working on fixing it:http://forums.archeagegame.com/showthread.php?304895
Jump to post [..]
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5:11 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm that you have an open ticket in the queue, and we will address your issue as soon as we are able. I can certainly un [..]
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7:11 am, December 13, 2016
Quote:
Originally Posted by Morgana
UPDATE 21: 9:12pm We are slowly letting more players into Reckoning, watching the health of the login server and game server alike. Th [..]
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7:11 am, December 1, 2016
Quote:
Originally Posted by Celestrata Bloodsong
7:48 PM PST Update: We've removed the queue for the rest of the testing tonight in order to load test the PTS server. If [..]
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8:11 am, October 21, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Valfreya
So, how quickly will support answer these kinds of tickets? Be [..]
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6:11 pm, October 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
So to drop in here to clarify a few things:1. During our testing period, we added some technology to the servers to monit [..]
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6:11 pm, September 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and one of our CS agents will respond as soon as they can. Than [..]
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6:11 pm, August 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was in our queue, and it'll be reviewed by one of our CS agents as soon as possible.
[..]
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8:11 am, August 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Did you submit a support ticket so our CS team could review it? I didn't see any ticket in our queue, so please send o [..]
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6:11 pm, August 9, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait! I confirmed your tickets are in our queue, so one of our CS agents will respond as soon as they can. Thanks f [..]
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8:11 am, July 21, 2016
Quote:
Originally Posted by Celestrata Bloodsong
So we are working as hard and as fast as possible to roll out the skill queue and event timer changes to the game. Yes, i [..]
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6:11 pm, June 29, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait! I confirmed your ticket is in our queue, so one of our agents will review it as soon as they can.
[..]
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6:11 pm, April 26, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We'll have more information coming on this very soon, but the dates are still vague for when this may be happening. We're [..]
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8:11 am, April 16, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 2.5, Build 8.4 Patch Notes -- April UpdatePTS Patch Notes are subject to change and are not considered f [..]
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8:11 am, April 5, 2016
Quote:
Originally Posted by Celestrata Bloodsong
So a few things to add in to this discussion guys.While we know that some of what XL is looking to do with the Archery cl [..]
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7:11 am, December 2, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Hello all!We and the team at XLGAMES are still looking into the bugs that you all noticed in the skill queue from the las [..]
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7:11 am, November 21, 2015
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream:Dropback+Fireball gets fixed next week: You heard it right -- XL has found the issue behind Dropback+Firebal [..]
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8:11 am, October 12, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Our prior stance regarding honor farming shall remain consistent. If a guild is killing alt characters specifically to sp [..]
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8:11 am, October 10, 2015
Quote:
Originally Posted by Amary
A rough draft of patch notes for today's update to PTS. Celestrata was writing up something way cooler but was called away for an emerge [..]
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8:11 am, July 11, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by Gentatsu
hmm, I would say this is not a scheduled restart, as we the play [..]
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8:11 am, July 7, 2015
Good afternoon, Adventurers!
We are aware of an issue that is preventing players from accessing our support site, support.trionworlds.com. We are working through this issue with our partner, and we ho [..]
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8:11 am, July 7, 2015
Quote:
Originally Posted by Celestrata
Good afternoon, Adventurers! We are aware of an issue that is preventing players from accessing our support site, support.trionwor [..]
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5:11 pm, March 7, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by just4me
how about a direct link to live chat ?
For anyone who i [..]
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5:11 pm, December 8, 2014
Quote:
Originally Posted by GM Hummingbird
Hi there! We were able to confirm that your ticket is still in queue to be addressed by an escalated tier of support, but pleas [..]
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5:11 pm, December 3, 2014
Quote:
Originally Posted by GM Fasti
Hey there! Now that we have restored access to all of our servers, can you let us know if you continue to experience very long queue [..]
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