7:12 am, February 9, 2018
Quote:
Originally Posted by Muzzy
We apologize for the mistake! Luckily, when you are at the point of purchasing the items, you can see what it is really going to cost an [..]
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8:11 am, October 14, 2017
Hey all,
Upon finding that the Stormwraith Kirin had an unintended 11.5 movespeed instead of the standard 10.0, we decided to remove the Stormwraith Kirin Crate and Loyalty version from the Marketplac [..]
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8:11 am, October 14, 2017
Quote:
Originally Posted by Muzzy
Update: If you bought a Wrapped Stormwraith Kirin on the AH, you will keep the mount and be refunded the gold. If you were the player th [..]
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8:11 am, October 14, 2017
Quote:
Originally Posted by Muzzy
final:UPDATE: We will be pro-actively refunding players who purchased the Stormwraith Kirin Supply Crate.UPDATE: If you bought a Wrapped [..]
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8:11 am, October 10, 2017
Hello Adventurers,
During this week's downtime for Server Maintenance we'll be merging the Fresh Start server Auction Houses with the Legacy server Auction Houses.
Legacy server AH listings will be [..]
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8:11 am, October 10, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers,During this week's downtime for Server Maintenance we'll be merging the Fresh Start server Auction Houses with the Leg [..]
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8:11 am, October 5, 2017
Quote:
Originally Posted by Muzzy
Hey all!Anyone who bought the Milkmaid Costume Crate, before we took it down for validation, will have already been refunded all credits [..]
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8:11 am, June 11, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by ashhhie
Hey, so today gm bigdatadude refunded my warrior medals, and i f [..]
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6:11 pm, June 8, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Elendriss
I got a mail saying "Here's some refunded gold!" w/ [..]
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6:11 pm, May 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
I'm going to close this thread as it's turning more into a fight than an actual discussion thread, but I do want to end i [..]
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8:11 am, May 31, 2017
Quote:
Originally Posted by Hesk
Hello! To clarify, asking for a refund from Trion Worlds will not ban your play account or PayPal billing information. The only way that [..]
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5:11 pm, January 24, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, our ticket volume is higher than normal and this is causing some delays, but we will address your ticket as soon as [..]
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5:11 pm, January 24, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, our ticket volume is higher than normal, but we will address your issue as soon as we are able.
Jump to [..]
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7:11 am, January 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! Our CS team will be happy to review your ticket as soon as they can. It may take a few days due to the amount of ticket [..]
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5:11 pm, January 17, 2017
Quote:
Originally Posted by Hesk
Hello! For any refund requests, please submit a support ticket at support.trionworlds.com so that our account support team can review the [..]
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7:11 am, January 1, 2017
Quote:
Originally Posted by Carthax
Unfortunately, the game won't allow you to play on legacy servers if you'd created the account for fresh start characters. Once you cr [..]
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7:11 am, December 21, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the confusion! I noticed you already updated your ticket restating your refund request, so our CS team will reply as so [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
For any refund requests, please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate your [..]
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7:11 am, December 19, 2016
Quote:
Originally Posted by Carthax
You can still contact support by sending an email to support@trionworlds.com, if you can't access the ticket submission section of the [..]
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5:11 pm, December 17, 2016
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by Ting
Trion's solution is chargebacks by frustrated customers in order to [..]
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7:11 am, December 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! If you'd like to request a refund, please submit a support ticket so our CS team can review it.
Jump to post [..]
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5:11 pm, December 13, 2016
Quote:
Originally Posted by Celestrata Bloodsong
For questions such as this, please open a ticket with us at http://support.trionworlds.com. The folks in Customer Service [..]
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5:11 pm, November 22, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with refund requests, please submit a support ticket at support.trionworlds.com so that our Billing team can invest [..]
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7:11 am, November 16, 2016
2:30 PM PDT, November 14 Update
Hey all, we have a new update on our progress in tackling these recent network issues. Over the weekend our network team performed a variety of mitigation steps to mak [..]
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7:11 am, November 15, 2016
2:30 PM PDT, November 14 Update
Hey all, we have a new update on our progress in tackling these recent network issues. Over the weekend our network team performed a variety of mitigation steps to mak [..]
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7:11 am, November 15, 2016
To those of you who won a siege scroll this past cycle, we'd like to provide you with an update on our efforts to refund your scroll bid.
Unfortunately, refunding bids from sieges is not an automated [..]
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7:11 am, November 15, 2016
Quote:
Originally Posted by Celestrata Bloodsong
To those of you who won a siege scroll this past cycle, we'd like to provide you with an update on our efforts to refund [..]
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7:11 am, November 15, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Moly
Is PTS concerned Celestrata ? :p
No, this refun [..]
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7:11 am, November 12, 2016
November 11, 4:38 PM PDT Update -- Network Issues Remain Ongoing
Adventurers, our teams continue to work to solve these network issues, and will be continuing to work on them throughout the weekend. [..]
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5:11 pm, November 8, 2016
Quote:
Originally Posted by Hesk
Hello! As mentioned, if you can submit a support ticket via support.trionworlds.com we'll be happy to look into refunding this order for [..]
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6:11 pm, July 23, 2016
Quote:
Originally Posted by Baldr
Quote:
Originally Posted by Kenny
I bought 3 box by 3 box and it just didn't drop for me. Now i bought 30 [..]
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6:11 pm, July 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! It looks like one of our CS agents was able to process this refund for you. Let me know if you need anything else!
[..]
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8:11 am, July 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Our CS team might be able to help you out. Go ahead and submit a support ticket so they can take a look!
Ju [..]
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8:11 am, May 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
While this was a change we performed based upon community feedback, we cannot go back and find the stones that were remov [..]
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8:11 am, May 15, 2016
Quote:
Originally Posted by ZamboniChaos
Don't worry Chirra! If you submit a support ticket, they should be able to refund that accidental purchase. Hope this helps!
[..]
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7:11 am, March 1, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adding an important known issue:If your transfer fails, it may be because you have auctions pending on the auction house [..]
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7:11 am, January 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey all!I've spoken with the team regarding this, and it seems the bound functionality is intended and the earlier inform [..]
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7:11 am, December 9, 2015
ArcheAge Version 2.0, Build 7.3 Patch Notes -- The Winter Maiden UpdateThe Winter Maiden Festival is HERE!"Even in the darkest night, against the snow our light is bright!"
Only the most joy [..]
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7:11 am, December 8, 2015
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 2.0, Build 7.3 Patch Notes -- The Winter Maiden UpdateAs always, PTS notes are subject to change as test [..]
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7:11 am, October 30, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Trixologist
These were refunded during the upgrade to 2.0. Tho [..]
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6:11 pm, October 5, 2015
Quote:
Originally Posted by Celestrata
So what live chat said was true, and we cannot refund or change items due to a temporary bug in the game. While we know it's painfu [..]
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8:11 am, September 13, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by Tadriel
This is fantastic news for solarium codes!! What is the game plan [..]
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8:11 am, September 3, 2015
Saw someone mention that there should be one and thought that was a good idea so here, here is a consolidated list of Answers from the Official Q/A sessions regarding Merge/Transfers ; non-Merge-perti [..]
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6:11 pm, September 1, 2015
The answers below are a combination of the latest information from both us here at Trion and the team at XL to the questions you have asked. If you have a new question, or one of your questions hasn&a [..]
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6:11 pm, September 1, 2015
Quote:
Originally Posted by Celestrata
The answers below are a combination of the latest information from both us here at Trion and the team at XL to the questions you ha [..]
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8:11 am, July 11, 2015
Quote:
Originally Posted by Celestrata
ABOUT YOUR ITEMS: What happens to my items with the Evolution?Our goal is to ensure that all personal, inventory and bank items wi [..]
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8:11 am, June 12, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Lorinta
I spoke with live support to see if I could get a refund on my Fun in [..]
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8:11 am, June 11, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by teeheehee
I just wanted to see if there was further info regarding the crate? [..]
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8:11 am, June 11, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Titidu80
I would like to know if Trion will give a compensation for player wh [..]
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6:11 pm, May 8, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Graou
Same thing here, GM Legitos made me buy another patron pass for nothi [..]
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5:11 pm, March 5, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Souleater
I recently read that in the next patch the Mirage Donkey is going [..]
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7:11 am, March 5, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Souleater
No refund for Mirage Donkey, seriously?
We are offerin [..]
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5:11 pm, February 25, 2015
Quote:
Originally Posted by GM Fasti
If you buy a Patron subscription, please sign into the game again before cancelling. By refunding your purchase, the team was trying [..]
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5:11 pm, February 4, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Mirracleface
I have a Livechat! Things are looking up! I'm going to give th [..]
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5:11 pm, January 16, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Nirvii
We just got refunded today and the action was instant after this pos [..]
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5:11 pm, January 2, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by hys
i did not use any programs.. this was extra acc to hold 4x 16x16 and pl [..]
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5:11 pm, December 31, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Psyclonic
About this time a month ago I purchased patron for Archeage on th [..]
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7:11 am, December 24, 2014
Quote:
Originally Posted by BrandGuru
Please contact Customer Service and they'll happily refund the charges for your subscription renewal. You can cancel future renewals [..]
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5:11 pm, December 19, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Aetogra
I spent about 500 gold buying those Auroria Hellbent greaves, they [..]
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7:11 am, December 7, 2014
Quote:
Originally Posted by BrandGuru
Quote:
Originally Posted by mete23
First of all, sorry about my english. As the title says, is known [..]
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7:11 am, December 5, 2014
Hi, everyone - With all ArcheAge servers being back up and the world of Erenor fully accessible as of late Tuesday night, we want to take a moment to say thanks for your patience and let you know wher [..]
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7:11 am, December 5, 2014
Quote:
Originally Posted by Ocho
Heya folks,For those of you who are seeking refunds for Siege Scrolls due to the server availability issues last weekend, I've got the fo [..]
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5:11 pm, November 25, 2014
Quote:
Originally Posted by GM Hummingbird
Sorry for the confusion! Monthly subscriptions do renew automatically, but if you would like you can cancel your subscription [..]
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7:11 am, November 17, 2014
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Sixis
I want a refund due to the duping error on the end of Trion/XL Games co [..]
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7:11 am, November 9, 2014
Adventurers,
A few months ago when we first discussed the ArcheAge Patron Program, a 10% discount on Marketplace purchases was mentioned as a perk of being a Patron. While an "after launch" [..]
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12:07 pm, October 28, 2014
As announced in our Known Issues thread yesterday, we reissued the missing 30 days of bonus Patron Time to all Patron and Founder accounts that made purchases before September 21 as previously announc [..]
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12:07 pm, October 28, 2014
A number of you have mentioned that you're seeing gold disappearing.
As we broadcasted in yesterday's initial blast of rapturing hackers, gold farming bots, mules, and storage accounts, we're now als [..]
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