8:11 am, April 16, 2018
Hello Adventurers,
We received many reports about bans that occurred when accepting a copper from the in-game mail sent by a gold seller. Our reporting system threw errors that resulted in the uninte [..]
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8:11 am, April 16, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,We received many reports about bans that occurred when accepting a copper from the in-game mail sent by a gold seller. [..]
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8:11 am, April 10, 2018
Quote:
Originally Posted by Muzzy
Unfortunately, yes. These cheats are difficult to deal with, but every report is looked into and actioned if necessary.
Jump [..]
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7:11 am, March 1, 2018
Quote:
Originally Posted by Muzzy
Create a ticket to support with your claim. The GMs will look into your claim and determine if it is cheating or exploiting. Every ticke [..]
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7:11 am, March 1, 2018
Quote:
Originally Posted by Muzzy
You will not be told if any action has been taken on your reports. Action against someone else's account is only very rarely made public [..]
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7:13 am, February 10, 2018
Quote:
Originally Posted by Muzzy
Please report it if you think someone is using a macro, and the GMs will take a look! Thanks for the help finding macro users.
[..]
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7:11 am, February 3, 2018
Quote:
Originally Posted by Muzzy
This post has spawned a lot of conversation around the topic of exploits, especially surrounding Levi. One of those posts ( http://forum [..]
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7:11 am, February 3, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,I brought this up with the team and Khrolan was able to take some time to read and respond. These are answers directly [..]
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7:11 am, January 27, 2018
Quote:
Originally Posted by Muzzy
Hmm, This seems like too easy a trap to fall into - buying an mannequin and not being able to use it, being able to list a mannequin emp [..]
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7:11 am, January 19, 2018
Quote:
Originally Posted by Muzzy
I'm actually a fan of surprise events. Especially if there isn't anything you have to prepare for beforehand. I don't believe all events [..]
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7:11 am, January 16, 2018
Quote:
Originally Posted by Trion Socke
Hey Godiva and Kurita!Thanks for the report, we found the issue and fixed it. The appropriate German and French text (both languag [..]
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7:11 am, January 16, 2018
Quote:
Originally Posted by Trion Socke
Hey LigH,How silly! :) Thanks for the report, we fixed this issue in our files. You should see the text change in game in a few we [..]
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7:11 am, January 16, 2018
Quote:
Originally Posted by Trion Socke
Hey Sovorack!Thanks for the report about the "DO NOT TRANSLATE" strings in the AH.This issue should be resolved with the [..]
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7:11 am, January 16, 2018
Quote:
Originally Posted by Trion Socke
Hey Shadowhawk1!Thanks for the report on the Anthalon set acting weird.The fix for this issue should be in game with the January u [..]
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7:11 am, January 16, 2018
Quote:
Originally Posted by Trion Socke
Hey Dragana,Well, now that you pointed it out, it's bothering me too. :PThanks for the report. Fixed the mob to Snow Panther and t [..]
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7:11 am, January 16, 2018
Quote:
Originally Posted by Quillodon
Hey Tricorn,Sorry for the confusion. The tooltip is poorly written, it was reported to me, and new text is incoming. Muzzy mentioned [..]
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7:11 am, January 9, 2018
Quote:
Originally Posted by Muzzy
Hey gentatsu, I'll be including this thread into my report this week. That is not to say your ideas will be implemented, but just by pro [..]
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7:11 am, December 21, 2017
Quote:
Originally Posted by Trion Socke
Fixed in our files.Like you said, this text is outdated for our region. Swapping titles and stats doesn't cost anything in our ver [..]
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7:11 am, December 21, 2017
Quote:
Originally Posted by Trion Socke
Thanks for the report Gamepro03!Fixed the text in our files. It's supposed to tell you that you get a Gallant Snowlion-Herder Toke [..]
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7:11 am, December 16, 2017
Quote:
Originally Posted by Muzzy
ThatPlayer,If you read the reddit post, you'd have seen my response. let me pull that up for you.https://www.reddit.com/r/archeage/co... [..]
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7:11 am, December 16, 2017
Quote:
Originally Posted by Muzzy
I have already included this topic in my most recent report. There was a whole thread about this already, please be sure to post to topi [..]
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7:11 am, December 15, 2017
Quote:
Originally Posted by Muzzy
Hey all, I was sure to put this topic into my report this past week. Please do consider looking up other threads that exist before creat [..]
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7:11 am, December 15, 2017
Quote:
Originally Posted by Trion Socke
Hey Smoothcriminal and Crossing, Thanks for the report! I can confirm that I see the same behavior and that it is in fact a bug. I [..]
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5:11 pm, December 14, 2017
Quote:
Originally Posted by Hesk
Thank you for your report. If you have not done so, please make sure to submit a support ticket at support.trionworlds.com, and we will a [..]
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7:11 am, December 5, 2017
Quote:
Originally Posted by Muzzy
I'll be sure to include this in my report to XL today. With it I'll request a deeper explanation for the change then the one we gave on [..]
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7:11 am, December 1, 2017
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Kuckeli
The new stat foods has some translation errors, there are 2 melee [..]
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7:11 am, November 15, 2017
Quote:
Originally Posted by Muzzy
http://forums.archeagegame.com/showt...ctivity-Issues This is already something we are aware of and have been reporting on all day.
[..]
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7:11 am, November 15, 2017
Quote:
Originally Posted by Muzzy
http://forums.archeagegame.com/showt...ctivity-Issues This is something we've been aware of and reporting on all day. Keep up to date wi [..]
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7:11 am, November 11, 2017
Quote:
Originally Posted by Muzzy
We've been keeping track of this and collecting ideas. However, we don't have the means to check them against what is possible, or what [..]
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8:11 am, October 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey, we got this bug reported over to XL. Sorry about that! Hopefully we can get it fixed up for a future update.
[..]
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8:11 am, October 18, 2017
Quote:
Originally Posted by Muzzy
We've gotten reports from players that the issue has abated on the EU servers. If there is anyone still experiencing this, please respon [..]
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8:11 am, October 18, 2017
Quote:
Originally Posted by Muzzy
The drop rates are of XL's design and decision. We have, and will continue to include in our reports that players do not find the curren [..]
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8:11 am, October 6, 2017
Quote:
Originally Posted by Muzzy
Hey all,I've been following along very closely with this topic. I appreciate a lot of the conversation going on, and even the tone of th [..]
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8:11 am, September 29, 2017
Quote:
Originally Posted by Muzzy
Hi Lamu, This is still something XL is working on. The issue is that, while it may only happen at certain times for you, those same exac [..]
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8:11 am, September 20, 2017
Quote:
Originally Posted by Muzzy
I'll be watching these. I have a bit of advice, or maybe just a suggestion. You have a ton of knowledge and insight. With this, you can [..]
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8:11 am, September 8, 2017
Hello everyone,
Unfortunately, despite the team’s best efforts, guild names cannot be transferred as a part of the Evolution due to a way the data is structured within the game. While your [..]
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8:11 am, September 8, 2017
Quote:
Originally Posted by Muzzy
Hello everyone, Unfortunately, despite the team’s best efforts, guild names cannot be transferred as a part of the Evolution [..]
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6:11 pm, August 9, 2017
Quote:
Originally Posted by Hesk
Unfortunately, we no longer offer live chat support. However, you can still report any issues at support.trionworlds.com or by emailing s [..]
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8:11 am, August 9, 2017
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Dajalolzz
@Quillodon @Muzzy I think XL would probably side with whatever t [..]
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8:11 am, August 8, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Traciatim
Becuase you threw out there that we have no idea what we are d [..]
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8:11 am, August 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Rinalee
PS : The character's model is still bugged with this costume.
[..]
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8:11 am, July 31, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Ollolol
I don't want to post it on the forum where others could learn of [..]
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8:11 am, July 31, 2017
Quote:
Originally Posted by Baldr
Hey there! Please go ahead and submit a ticket to our support team. Once we have that our agents will investigate the situation. https:/ [..]
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8:11 am, July 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hello PTSers!We'll be bringing down the Public Test Server today at 2:00 PM PDT in order to deploy our August Update. We' [..]
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8:11 am, July 22, 2017
Quote:
Originally Posted by Muzzy
I can assure you that when I write reports, I'm always including both sides to a story provided each side has been represented by the pl [..]
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8:11 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried some basic troubleshooting, submit a ticket and attach your DxDiag report so our CS team can a [..]
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8:11 am, July 15, 2017
Quote:
Originally Posted by Celestrata Bloodsong
This is a bug that has been on again off again for some time. Another player just let us know that it has returned as wel [..]
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8:11 am, July 12, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Gamepro03
Not to point out the obvious- but from my experience [..]
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8:11 am, July 11, 2017
Quote:
Originally Posted by Trion Socke
Hi chimpchimp,Thank you for the report.This is indeed a text bug - the Erenor Twintail Cloak grants an 8% increase to both the blo [..]
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8:11 am, July 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Just to dip back into this conversation as it was cited in another thread, yes, Muzzy did bring up this topic in the comm [..]
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8:11 am, July 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Nerrivic
Yeah exactly, I thought the same thing when I read the [..]
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8:11 am, July 3, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Jerky
On this topic of bans in general is that there is a major flaw in [..]
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8:11 am, July 1, 2017
Quote:
Originally Posted by Trion Socke
Hey sobin,Thanks for the report!I agree that the tooltip needs some work, now that Ode doesn't work like the other perform skills [..]
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8:11 am, June 29, 2017
Quote:
Originally Posted by Hesk
Hello! Thanks for the report. We will address your ticket as soon as we are able to. Unfortunately, I can't guarantee the specific reason [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for the report. If you are currently online, please update your tickets and we will be happy to investigate.
[..]
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8:11 am, June 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by notre
This is both a sly show of the administration and also a [..]
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8:11 am, June 24, 2017
Quote:
Originally Posted by Muzzy
Hi qpepMepToM,I have been playing. From scratch. I didn't even take the erenor soulforged gear ticket kit. (Though, I wasn't even eligib [..]
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6:11 pm, June 23, 2017
Quote:
Originally Posted by BigDataDude
Every report submitted by a player is looked at but not all people reported are bots. We do action accounts using programs they sh [..]
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8:11 am, June 15, 2017
Quote:
Originally Posted by ZamboniChaos
I just created a bug report for this, so the team will take a look as soon as they can. Thanks for the info!
Jump to p [..]
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8:11 am, June 15, 2017
Quote:
Originally Posted by Muzzy
Hey everyone, I've been following this discussion and wanted to stop in and acknowledge it. I appreciate the concern and the feedback! I [..]
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8:11 am, June 14, 2017
Quote:
Originally Posted by Trion Socke
Hey sobin,Good catch - as you stated, abyssal ode does not improve your healing effectiveness, but your received healing.Fixed the [..]
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8:11 am, June 14, 2017
Quote:
Originally Posted by Trion Socke
Hi Kaylethe,This is in fact a text bug with this quest. The quest is working as intended, so simply crafting the pack and then tal [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion Socke
Hey Predaeus,This unfortunately is just a text error, the recipe is working as intended.Fixed the string in the folio.Thanks for t [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion Socke
Hey romonster,That odd hover text should definitely not be there and we will fix it asap.Thanks for the report.
Jump to [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion Socke
Hey GhostNyc,There's definitely something off with the text.For epic fists, the actual jump is from 6.0% to 6.5% melee crit dmg.Lu [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion Socke
Hey jahlon,You are absolutely right, the ring does say Healing Power, but really grants an increase to Healing instead.Fixed the t [..]
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8:11 am, June 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Yep! It's a known issue, and we have a bug in for it. Thanks for the report!Known Issues: http://forums.archeagegame.com/ [..]
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8:11 am, June 6, 2017
Quote:
Originally Posted by Muzzy
This thread is literally the 2nd thread I've ever responded to in AA. I don't know the history of how it was handled before! I'm sorry I [..]
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8:11 am, June 3, 2017
[QUOTE=Morgana;2601999]UNDER CONSTRUCTIONThe notes in purple text are currently a work in progress. This means that they are not yet final, and are subject to rewording for clarification, balance adju [..]
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8:11 am, May 19, 2017
Quote:
Originally Posted by Morgana
On the behalf of Khrolan:All,Thanks for bearing with us today as we worked to reverse the inadvertent, automated distribution of bonus [..]
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8:11 am, May 18, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by GrapeJam
I'm not saying it's hard to single plant, just to be clear. I d [..]
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8:11 am, May 13, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!Update 3.5 is coming on June 7! – GET HYPE! Update 3.5: Erenor Eternal is coming on June 7. You'l [..]
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8:11 am, May 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!Update 3.5 is coming on June 7 [..]
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8:11 am, May 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This definitely isn't intended, and I've created a bug report so our team can look into this. Thanks for the heads up! [..]
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6:11 pm, May 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you need to report a player for a violation of our Code of Conduct, please submit a support ticket so our CS team c [..]
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8:11 am, April 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hello everyone!Windows 10 has been working very well with ArcheAge and all of our other games. However, the recent Win 10 [..]
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8:11 am, April 22, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding starts on April 25 with maintenance! – Next week you can take a walk [..]
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8:11 am, April 22, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding [..]
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8:11 am, April 20, 2017
Quote:
Originally Posted by Celestrata Bloodsong
For those getting the cryengine error where it can't find a specific DLL, make sure your anti-virus hasn't accidentally q [..]
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8:11 am, April 20, 2017
Quote:
Originally Posted by Celestrata Bloodsong
For those getting the cryengine error where it can't find a specific DLL, make sure your anti-virus hasn't accidentally q [..]
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8:11 am, April 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I've logged a bug report for this issue, and the team is currently investigating. Thanks for the info!
Jump [..]
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8:11 am, April 19, 2017
ArcheAge Version 3.0 Patch Notes -- April Update
The following release notes contain information about the ArcheAge April Update!General ChangesReduced the Guardian boss in Heart of Ayanad, but increa [..]
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8:11 am, April 19, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 3.0 Patch Notes -- April UpdateThe following release notes contain information about the ArcheAge April [..]
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8:11 am, April 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys, wanted to drop by for an update on this.Right now, there isn't much new news to share, sadly. The team has cont [..]
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8:11 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I've logged a bug report for this issue, so the team will take a look as soon as possible. Thanks for the heads up!
[..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just forwarded this report to the team so they can look into this. Thanks for the heads up!
Jump to post. [..]
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8:11 am, April 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
The GM team actually looked into this report much earlier today and took action, but thanks for your concern!
[..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd take a look at the following support articles and try the troubleshooting steps provided: [..]
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8:11 am, April 4, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Sesilia
thay return again. HOW do ban thay? one MONTH reports- not helpi [..]
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6:11 pm, March 31, 2017
[QUOTE=ZamboniChaos;2580330]
[QUOTE=Petarie;2580101]Hi I just had this happen to me the EXACT same way. My laptop has been sluggish and didn't load the walls so I talked to ocean trader from udeneath [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please submit your report in the form of a ticket so our CS team can investigate this and take action if necessary.
[..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The best way to report players for violating our Code of Conduct is to submit a ticket. Our CS team will investigate t [..]
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5:11 pm, March 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at this support article and see if any of those troubleshooting steps help. If not, submit a ticket an [..]
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5:11 pm, March 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just logged a bug report for this, so the team will take a look as soon as they can. Thanks for the report!
[..]
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5:11 pm, March 7, 2017
Quote:
Originally Posted by ZamboniChaos
Thanks for the info! I've logged a bug report for this and the team will take a look as soon as they can.
Jump to post [..]
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7:11 am, February 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I would suggest giving these troubleshooting steps a try and see if that helps you. If not, submit a ticket and provid [..]
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7:11 am, February 25, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Thank you for the reports! This was most assuredly unplanned, and we are working to fix it as quickly as possible. Main t [..]
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7:11 am, February 23, 2017
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by xDopamine
how about delivery event quest as a pirate? like it says go DS e [..]
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7:11 am, February 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Ollolol
I just got "detected for suspected use of a 3rd pa [..]
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7:11 am, February 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just logged a bug report for this, so the team will investigate as soon as possible. Thanks for the heads up!
[..]
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