8:11 am, July 5, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your purchase is failing; please submit a ticket at support.trionworlds.com and we will be happy to investigate the cau [..]
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8:11 am, June 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Xhisors
Side note, how long is this marketplace subscription go [..]
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8:11 am, June 9, 2017
We're proud to be a partner with Razer and equally proud to introduce Razer zGold as a payment option! For a limited time, we're offering the Razer Patron Pack!
This special, limited time pack gets [..]
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8:11 am, May 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I checked the account associated with this forum profile, and it appears you have a 30 day Patron pass that's waiting [..]
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8:11 am, April 28, 2017
Quote:
Originally Posted by Baldr
I apologize for the confusion this issue has caused, and I can certainly understand how not seeing all your Patron time would be frustra [..]
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8:11 am, April 28, 2017
Quote:
Originally Posted by Baldr
I apologize for the confusion this issue has caused, and I can certainly understand how not seeing all your Patron time would be frustra [..]
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8:11 am, March 31, 2017
March Madness isn’t the only thing going around this time of year… We’re giving away over 100,000 labor and you could win! Make sure you’re a patron and then [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Labor Madness Sweepstakes Official Rules and Conditions The ArcheAge® Labor Madness Sweepstak [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
March Madness isn’t the only thing going around this time of year… We’re giving away ove [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Jez
Hi. I just tried to add a new payment method to pay for a patron su [..]
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7:11 am, January 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I looked at your account, and it appears you canceled your Patron subscription before it became active. Since you alre [..]
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5:11 pm, January 24, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, our ticket volume is higher than normal, but we will address your issue as soon as we are able.
Jump to [..]
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7:11 am, January 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! Our CS team will be happy to review your ticket as soon as they can. It may take a few days due to the amount of ticket [..]
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7:11 am, January 20, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Maingrill
Then why did it show 19 yesterday?Either way the faul [..]
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5:11 pm, December 22, 2016
Quote:
Originally Posted by Hesk
Hello! Any remaining patron time you have when you cancel your subscription will continue to be available - cancelling your subscription [..]
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5:11 pm, December 10, 2016
Fresh Start ChangesSummonable mailboxes, including any-post owl types have either been removed from the game or can only be used by characters level 40 and higher.
Fresh Start servers cannot make use [..]
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7:11 am, December 8, 2016
We've recently gotten a lot of questions from you all regarding the specifics of the Fresh Start server, how accounts on the new server work, and what you can expect when playing there. We've taken yo [..]
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5:11 pm, December 6, 2016
Quote:
Originally Posted by Hesk
Hello! The full amount of any purchase will be charged when a purchase is made, so you would need to pay the full amount. For a smaller a [..]
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5:11 pm, December 4, 2016
Quote:
Originally Posted by Carthax
Keep in mind that setting up a subscription means that as long as something doesn't go wrong with the payment method, it will be set t [..]
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5:11 pm, November 28, 2016
Quote:
Originally Posted by Carthax
Sorry for any confusion Komiku. In the future, if your payment method is tied to a subscription, you have to cancel the subscription f [..]
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8:11 am, October 4, 2016
Quote:
Originally Posted by Hesk
Quote:
Originally Posted by Sad Customer
I am having issues with trion as well. i noticed that i was getti [..]
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8:11 am, September 21, 2016
Quote:
Originally Posted by Hesk
Hello! If you're continuing to have problems activating patron on your account, please submit a support ticket at support.trionworlds.com [..]
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6:11 pm, April 5, 2016
Quote:
Originally Posted by ZamboniChaos
Unfortunately, you can't purchase a Patron subscription using MOL. However, what you can do is purchase credits and then use them [..]
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7:11 am, March 25, 2016
Let’s welcome spring in style! Log into ArcheAge this weekend and get 5 FREE days of Patron time added to your account!
From 8:00 AM PDT (3:00 PM GMT) on March 24 to 8:00 AM PDT (3:00 PM GM [..]
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7:11 am, March 5, 2016
Quote:
Originally Posted by ZamboniChaos
If you have an active Patron subscription, I'd recommend getting in touch with Customer Support. They may be able to help get you [..]
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7:11 am, January 29, 2016
Update 1/28: All packs have now been delivered and should be available in your Glyph store. Enjoy, Adventurers!
Greetings Adventurers!
As promised, our team is rolling out the Bloodsong Loyalty and [..]
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7:11 am, January 28, 2016
Greetings Adventurers!
As promised, our team is rolling out the Bloodsong Loyalty and Homecoming bundles today to all of our players! As with our last few bundles, sending all of these items to everyo [..]
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7:11 am, January 21, 2016
Quote:
Originally Posted by Amary
Sera's rapidly formatting patch notes, I believe... So I'll jump in with the full set of Skillsaver Pendant info:- Accounts that are cur [..]
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7:11 am, December 23, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Your answers in order:1. Yes, but you will have to pay the 6 months up front instead of paying each month. That said, it [..]
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7:11 am, October 29, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Description: After purchasing Patron or having the subscription continue to a new month, some Patrons did not receive the [..]
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8:11 am, October 17, 2015
Quote:
Originally Posted by TrionBrasse
Hey there! I am sorry for the confusion here... Clearly a bit of miscommunication on our side (we're only human, and we are sorry) [..]
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8:11 am, September 24, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by Marinia
It's a trick... I mean ploy to get them back in. Used to happen [..]
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8:11 am, September 17, 2015
Adventurers,
Along with today's release of the Awakening Packs, the team has also adjusted pricing on some of our credit bundles and patron subscriptions. This adjustment is due to the changing excha [..]
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8:11 am, September 3, 2015
Saw someone mention that there should be one and thought that was a good idea so here, here is a consolidated list of Answers from the Official Q/A sessions regarding Merge/Transfers ; non-Merge-perti [..]
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8:11 am, August 21, 2015
The answers below are a combination of the latest information from both us here at Trion and the team at XL to the questions you have asked. If you have a new question, or one of your questions hasn&a [..]
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8:11 am, August 21, 2015
Quote:
Originally Posted by Celestrata
The answers below are a combination of the latest information from both us here at Trion and the team at XL to the questions you ha [..]
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8:11 am, August 19, 2015
Have questions about the upcoming ArcheAge server evolutions and transfers? Looking for an answer to a burning question? Ask away and a member of the Trion ArcheAge team or the development team at XLG [..]
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6:11 pm, May 9, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Nevkrision
Can someone tell me when you subscribe for patron, do you have t [..]
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6:11 pm, May 7, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Beckiepie
It's all fixed now. Thank you
Wewt! Glad to hear it. [..]
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8:11 am, April 17, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Badmagic
Ok, tried what was said in last post and I get the following:" [..]
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8:11 am, April 9, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by disappointedpatron
Why is it maintenance happens here way more often then a p [..]
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7:11 am, March 28, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Krigsman
This is a suggestion for the up-coming improved Patron subscription, [..]
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7:11 am, March 21, 2015
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Vyrock
QUESTION regarding this: If an account was paid for by $ subscriptio [..]
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5:11 pm, March 18, 2015
Quote:
Originally Posted by GM Fasti
Hi there!1. If you sign up for monthly Patron status, it will automatically charge you every month. However, you can buy Patron, then [..]
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5:11 pm, February 25, 2015
Quote:
Originally Posted by GM Fasti
If you buy a Patron subscription, please sign into the game again before cancelling. By refunding your purchase, the team was trying [..]
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5:11 pm, January 24, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Churl
I have 4 accounts that are coming up on their renewal, the date is in [..]
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5:11 pm, January 17, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by playtofarm
Same problem . I did cancel my recurring sub cause i think i may [..]
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5:11 pm, January 16, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Lionss
I bought 6 months of patron. Yet somehow the "patron subscripti [..]
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7:11 am, January 9, 2015
Quote:
Originally Posted by GM Hummingbird
Hey there, Sorry for any confusion, however all subscriptions (not including Patron Passes) are recurring. In order to avoid b [..]
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5:11 pm, December 31, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Psyclonic
About this time a month ago I purchased patron for Archeage on th [..]
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5:11 pm, December 26, 2014
Quote:
Originally Posted by GM Fasti
A Patron subscription in USD is $14.99, but your local government may charge tax on top of this charge. Sorry for any confusion that [..]
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5:11 pm, December 25, 2014
Quote:
Originally Posted by GM Fasti
Everyone playing ArcheAge, whether free to play, or with an active Patron subscription, will have two character slots. Buying one cha [..]
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7:11 am, December 24, 2014
Quote:
Originally Posted by BrandGuru
Please contact Customer Service and they'll happily refund the charges for your subscription renewal. You can cancel future renewals [..]
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5:11 pm, December 21, 2014
Quote:
Originally Posted by GM Fasti
If you submit a ticket for us, we can cancel your Patron subscription, and also remove your payment method for you.I am not sure why [..]
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7:11 am, December 14, 2014
Quote:
Originally Posted by BrandGuru
Quote:
Originally Posted by Methious
Is it possible for free to play to own housing? If no - do you ne [..]
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5:11 pm, December 12, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by LoginIsBroken
Well, some took the subscription of 6 consecutive months, tha [..]
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5:11 pm, December 10, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Murdoc Bl
Hey all , i have 5 days of patron left on site , but in game i do [..]
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5:11 pm, December 10, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by ICECOLD
Hey all , i have 5 days of patron left on site , but in game i don' [..]
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7:11 am, December 6, 2014
Quote:
Originally Posted by BrandGuru
Quote:
Originally Posted by Rashka
Where in glyph do I check patron time?
It's located on t [..]
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7:11 am, November 28, 2014
Quote:
Originally Posted by GM Hummingbird
Quote:
Originally Posted by Kaosfury
I dont think it shows the cumulative number, eg. Like 90 day [..]
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5:11 pm, November 25, 2014
Quote:
Originally Posted by GM Hummingbird
Sorry for the confusion! Monthly subscriptions do renew automatically, but if you would like you can cancel your subscription [..]
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5:11 pm, October 28, 2014
Quote:
Originally Posted by GM Hummingbird
Bljadj is right, you can definitely get Patron using in-game currency! There are a few other payment options you may want to ch [..]
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12:07 pm, October 28, 2014
As announced in our Known Issues thread yesterday, we reissued the missing 30 days of bonus Patron Time to all Patron and Founder accounts that made purchases before September 21 as previously announc [..]
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