7:12 am, February 8, 2018
Quote:
Originally Posted by Muzzy
The name release needs to be done during a maintenance patch, which will likely happen next week. We didn't set a date for the actual re [..]
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5:11 pm, January 2, 2018
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Mehelenya
I have tried now everything, removed Glpyh, ArcheAge, installe [..]
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5:11 pm, December 1, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Numanap
I done this before they couldnt solve.I got exhausted coz of the [..]
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8:11 am, October 28, 2017
Hello Adventurers,
We've been working with XL to get a fix for the missing UCC on Eanna. Both Trion and XL have tried many approaches, and XL finally found one that works! I'll lay out the details be [..]
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8:11 am, October 25, 2017
Hello Adventurers,
We've been working with XL to get a fix for the missing UCC on Eanna. Both Trion and XL have tried many approaches, and we've finally found one that works! I'll lay out the details [..]
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8:11 am, October 25, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers,We've been working with XL to get a fix for the missing UCC on Eanna. Both Trion and XL have tried many approaches, an [..]
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8:11 am, August 19, 2017
Quote:
Originally Posted by Muzzy
Loidde, I've noticed that it sometimes heals, and sometimes doesn't as well! I actually brought it up, but thought it was a bug, so I tr [..]
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8:11 am, August 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket has been escalated so we can look into your account further and try to figure out what's hap [..]
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8:11 am, August 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these basic troubleshooting steps, please submit a ticket so our CS team can investigate.
[..]
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8:11 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the basic troubleshooting steps, I'd submit a ticket and let our team know what you've [..]
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8:11 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried some basic troubleshooting, submit a ticket and attach your DxDiag report so our CS team can a [..]
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8:11 am, June 30, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these troubleshooting steps and still aren't having any luck, go ahead and submit a ticket so [..]
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6:11 pm, June 14, 2017
Quote:
Originally Posted by Fasti
Hey there,While it's not always the case, often it seems that errors in the 2000s indicate something is blocking the authentication of y [..]
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8:11 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It doesn't look like you've contacted our CS team yet, so I'd submit a ticket and provide our team with a list of the [..]
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8:11 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the troubleshooting steps in this support article, please submit a support ticket so ou [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Jez
Hi. I just tried to add a new payment method to pay for a patron su [..]
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7:11 am, March 18, 2017
Quote:
Originally Posted by ZamboniChaos
Thanks for the extra info! I'd suggest that anyone experiencing this issue submit a support ticket and attach their network test [..]
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7:11 am, March 17, 2017
Quote:
Originally Posted by ZamboniChaos
Have you taken a look at this support article and tried the steps listed there? If those don't help, submit a ticket so our CS te [..]
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7:11 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! Have you tried all of the troubleshooting steps listed in this support article?
J [..]
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7:11 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having connection trouble. If you've already tried basic network troubleshooting, could you updat [..]
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7:11 am, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Dhelmises
Tried it, unplugged for 10 mintues. No success.
I [..]
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7:11 am, January 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Had to dig for a while to find your questions, but here they are. Mostly, these questions did not get answered at the tim [..]
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7:11 am, January 22, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by TheOuroborus
Pretty easy to guess these days. Just go to any zones Commu [..]
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7:11 am, January 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already attempted basic network troubleshooting, submit a ticket and provide our CS team with your network t [..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please make sure you've tried all of the troubleshooting steps listed in this support article. If you continue to have [..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by notme33
Request #805079
Thanks! If you could, please update [..]
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5:11 pm, January 1, 2017
Quote:
Originally Posted by Carthax
The steps on the crashing support article can also apply in terms of framerate issues. Have you tried these steps?https://support.trio [..]
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7:11 am, December 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article and make sure you've tried all of the steps listed there. If those [..]
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7:11 am, December 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, my first suggestion would be to give these troubleshooting steps a try. If those don't help, submit a support ticket s [..]
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7:11 am, December 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article and see if those steps help. If not, submit a support ticket and p [..]
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7:11 am, December 12, 2016
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by LuanaNogueira
My friend My friend tried to connect several times, gettin [..]
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7:11 am, December 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Tickets are generally answered in the order they're received, so I'd submit a ticket now and our CS team will review i [..]
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7:11 am, November 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You might have already tried this, but I'd take a look at this forum thread and see if that helps you at all.
[..]
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5:11 pm, November 1, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! I'd review this support article and make sure you try all of the steps listed there. If those don't work, [..]
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6:11 pm, October 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to review this support article and try the steps listed there. If that doesn't help, subm [..]
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6:11 pm, October 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! It appears you've already tried some basic troubleshooting, but you may want to review this support article and see if [..]
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6:11 pm, October 6, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! This support article might be helpful, but I'd also consider submitting a support ticket so our CS team can take a loo [..]
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6:11 pm, October 5, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by raxar
Hi, I won the signed Orchidna poster! on one of your Live [..]
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6:11 pm, September 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have a few more troubleshooting steps located on our support page you may want to try. If those don't help, submit [..]
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6:11 pm, September 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You can download the Glyph client directly by clicking on this link. If you're still having problems after installing [..]
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8:11 am, September 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd recommend creating a support ticket and providing your DxDiag info to our CS team so they can investigate this furt [..]
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8:11 am, September 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you tried all of the steps listed in this support article? If so and you're still not having any luck, submit a s [..]
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6:11 pm, August 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of these troubleshooting steps, our CS team will review your ticket and hopefully they'll [..]
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8:11 am, August 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some additional troubleshooting steps on our support page you may want review. If those don't work, submit a s [..]
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6:11 pm, August 16, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Frikiman77
i can play for thiserror loading dll cryrenderd3d9.dll error [..]
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6:11 pm, August 14, 2016
Quote:
Originally Posted by Carthax
While it would be great to give you an instant solution, unfortunately, that isn't the nature of troubleshooting. It may require that [..]
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6:11 pm, August 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried updating your graphics drivers, please submit a support ticket and provide them with your DxDi [..]
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6:11 pm, July 29, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Zeeva! I'd recommend trying these troubleshooting steps and see if any of them work for you. If not, contact our CS tea [..]
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8:11 am, July 28, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Drunkenhero
Cannot login to NA or EU - Tahyang NA here too. Worked fine [..]
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8:11 am, July 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hi! I'd suggest checking out this support article and trying the troubleshooting steps listed there. If they don't work, contact [..]
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8:11 am, July 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you tried these troubleshooting steps by any chance? Also, if you're receiving any specific error messages, pleas [..]
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8:11 am, July 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hi! You may want to take a look at this support article and try the steps listed there. If those don't work, get in touch with ou [..]
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6:11 pm, July 14, 2016
Quote:
Originally Posted by Baldr
Hey there! I am sorry to see that this issue is still occurring. If you have tried all these steps already and have not submitted a tick [..]
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8:11 am, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd recommend trying these troubleshooting steps and see if that helps. If not, contact our CS team directly so they c [..]
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6:11 pm, July 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! First, I'd suggest trying these troubleshooting steps and see if those work for you. If not, contact our CS team direc [..]
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6:11 pm, June 24, 2016
Quote:
Originally Posted by Shiden
Quote:
Originally Posted by Kusanagi
Hello, for the last 24hours Im having this error 2025. Ive read a lo [..]
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6:11 pm, June 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. If none of these troubleshooting steps helped, contact our CS team directly and provide them wi [..]
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8:11 am, June 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry you're having connection trouble. My first suggestion would be to review this support article and see if the ste [..]
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6:11 pm, June 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Orio. How often have you noticed this? I'm curious to know if it's fairly common.If basic troubleshooting didn't help, [..]
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6:11 pm, June 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Nennai! First, I would review the following support articles and make sure your friend has tried all of the relevant tr [..]
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6:11 pm, June 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Fladramon! If none of these troubleshooting steps worked for you, contact our CS team and provide them with your DxDiag [..]
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6:11 pm, June 3, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you've having these performance issues. Since you've already tried most of the basic troubleshooting that I would r [..]
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6:11 pm, June 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you'd like to run some network tests, this support article will walk you through the process. I'd also suggest tryi [..]
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8:11 am, June 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some basic troubleshooting steps on our support page that may help, so I'd recommend taking a look at those. I [..]
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6:11 pm, June 1, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble Aklaken! My first suggestion would be to review this support article and see if any of those steps help you [..]
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6:11 pm, June 1, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble everyone! We have a couple of support articles on our website that may help:Resolving Crashing IssuesResolv [..]
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6:11 pm, June 1, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble everyone! If none of these troubleshooting steps worked, please contact our CS team directly and provide th [..]
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8:11 am, May 29, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Zacka! We have some additional troubleshooting steps on our support page, so I'd review this article and see if there a [..]
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6:11 pm, May 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry you're having connection issues. My first suggestion would be to try some basic network troubleshooting just to [..]
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6:11 pm, May 25, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Shinichan
thats not it, I cant even get to the part where im supposed t [..]
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8:11 am, May 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Sorry to hear you're having these crashing problems. My first suggestion would be to review this support article and co [..]
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6:11 pm, May 20, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Sinne
Same. I tried all the methods and nothing. Since yesterday, I can [..]
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8:11 am, May 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Rufin! My first suggestion would to review these troubleshooting steps and confirm you've tried them all before attempt [..]
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8:11 am, May 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! The first thing I would suggest is trying the basic troubleshooting steps we have on our support page.If those don't w [..]
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6:11 pm, May 7, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Dienah! We have some troubleshooting steps for graphics issues on our support page, so give those a try and see if that [..]
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6:11 pm, May 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have a couple of troubleshooting articles on our support page that may help:Resolving Crashing Issues
General Glyph [..]
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6:11 pm, May 3, 2016
Quote:
Originally Posted by ZamboniChaos
It looks like the link to your screenshot is broken, but I'd still recommend trying these basic troubleshooting steps. If they do [..]
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6:11 pm, May 1, 2016
Quote:
Originally Posted by Baldr
Hi there! I'm sorry to hear that you are having issues logging in. Please submit a ticket from the link below with as much information a [..]
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6:11 pm, April 29, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the confusion Lokoo. I tried to locate the ticket you opened with CS, but I wasn't able to find it in our archive. You [..]
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6:11 pm, April 28, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! The first thing I'd suggest is checking out our support article on resolving crashing issues. If the trouble [..]
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8:11 am, April 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd suggest checking out our support article for this issue and see if that helps. If not, I'd try some general networ [..]
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8:11 am, April 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone! Sorry for the trouble. If the troubleshooting steps we have posted on our support page don't help at all, go ahead [..]
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8:11 am, April 22, 2016
Quote:
Originally Posted by ZamboniChaos
We recently implemented a fix for the "debugger" issue, so if you restart your Glyph client you shouldn't have anymore [..]
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8:11 am, April 21, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps to resolve the issue:https://support.trionworlds.com/hc/e...rashing-IssuesIf you're still having issues, yo [..]
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6:11 pm, April 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Dis! If you're still having trouble, I'd suggest contacting our CS team so they can investigate this further. When you [..]
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8:11 am, April 14, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by link00102
Yeah this still isn't working for me. I've tried all the diff [..]
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6:11 pm, April 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may find some of the basic troubleshooting steps on our support page useful. If not, contact our CS team directly [..]
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6:11 pm, April 7, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble everyone! We're continuing to investigate these issues, but in the meantime you may want to try the followi [..]
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6:11 pm, April 5, 2016
Quote:
Originally Posted by ZamboniChaos
I'd recommend reviewing our basic troubleshooting steps for crashing issues and see if there are any steps you haven't tried.If t [..]
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6:11 pm, April 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone. If you're still seeing this error, get in touch with our Customer Support team so they can investigate. When you do [..]
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6:11 pm, April 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Argonock! If you've already tried some basic troubleshooting steps and didn't have any luck, I'd suggest getting in touc [..]
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8:11 am, April 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! The first thing I would suggest is trying some of the basic troubleshooting steps we have on our support page. If that [..]
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7:11 am, March 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Delphin! We have some basic troubleshooting steps for crashing issues on our support page, so I'd recommend checking th [..]
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7:11 am, March 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If none of the basic troubleshooting steps helped, I'd recommend contacting our Customer Support team so they can inve [..]
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7:11 am, March 19, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream. Mostly it was dedicated to sm [..]
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7:11 am, March 19, 2016
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream. Mostly it was dedicated to smacking people in the face throughout the PTS server, but we did cover a few t [..]
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5:11 pm, March 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Faddler! I'd check out our support article on video/graphics issues and see if there are any additional steps you haven [..]
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7:11 am, March 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're using Windows 10, the first thing I would suggest is configuring the Glyph client to run in compatibility mo [..]
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5:11 pm, March 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! FPS issues can have a number of different causes and can be difficult to diagnose. I'd recommend checking out some of [..]
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5:11 pm, March 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Deathshades! Sorry to hear you're still having problems with this. If you haven't already, I'd get in touch with our Customer [..]
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