6:11 pm, April 15, 2018
Quote:
Originally Posted by Shiden
We have reversed these incorrect bans, but if you still cant login please log out completely and restart glyph. Sorry for the trouble e [..]
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6:11 pm, April 15, 2018
Quote:
Originally Posted by Shiden
Hey everyone, these bans have been reversed. If you still have problems logging in, log out of glyph completely, and restart it. We are [..]
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5:11 pm, March 21, 2018
Quote:
Originally Posted by Fasti
Are any of you still having trouble getting logged in? If so, be sure to submit a ticket from the account that can't get in game. We'll [..]
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7:11 am, January 14, 2018
Quote:
Originally Posted by BreakfastNinja
Hey there everyone! The team was able to get the EU auth servers restarted and you should be able to log in! Sorry for the trou [..]
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8:11 am, October 25, 2017
Quote:
Originally Posted by Quillodon
In a world where dwarves can summon futuristic, magical, mechanized suits of battle armor from the interdimensional void at will, an [..]
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8:11 am, October 19, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Jaque
So i am allowed to wait at one of the quest turn ins to * [..]
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8:11 am, October 18, 2017
Quote:
Originally Posted by Muzzy
Do you feel the chill coming over Erenor?Hallowtide - October 24 - November 7The leaves shall fall as the wind turns cold, yet here is a [..]
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8:11 am, October 18, 2017
Do you feel the chill coming over Erenor?Hallowtide - October 24 - November 7
The leaves shall fall as the wind turns cold, yet here is another adventurer so bold. So cool and calm as they patrol t [..]
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6:11 pm, October 8, 2017
Quote:
Originally Posted by GM Digna
Hi there!I'm sorry to hear you're having trouble with staying connected to the game. If you would, try the troubleshooting steps list [..]
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8:11 am, September 20, 2017
Quote:
Originally Posted by Muzzy
Hi all, Thanks for helping Blackdayz with ideas for getting to the Kirby event! I have been ****** once, and after that I've always com [..]
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8:11 am, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot this issue with you.
[..]
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6:11 pm, August 17, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support.trionworlds.com so that we can troubleshoot the issue with you.
Ju [..]
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8:11 am, August 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket has been escalated so we can look into your account further and try to figure out what's hap [..]
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6:11 pm, August 10, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please try these steps, and submit a support ticket at support.trionworlds.com if you still have issu [..]
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8:11 am, August 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these basic troubleshooting steps, please submit a ticket so our CS team can investigate.
[..]
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6:11 pm, August 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like our CS team responded to your ticket recently and was able to fix this for you. Please update your ticke [..]
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8:11 am, July 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com so that our Tech Supp [..]
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8:11 am, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! Please try this installation:https://www.microsoft.com/en-us/down...s.aspx?id=8109If the issue persists, please submit a support t [..]
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8:11 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the basic troubleshooting steps, I'd submit a ticket and let our team know what you've [..]
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8:11 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried some basic troubleshooting, submit a ticket and attach your DxDiag report so our CS team can a [..]
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8:11 am, July 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Nerrivic
Yeah exactly, I thought the same thing when I read the [..]
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8:11 am, June 30, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these troubleshooting steps and still aren't having any luck, go ahead and submit a ticket so [..]
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8:11 am, June 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by notre
This is both a sly show of the administration and also a [..]
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8:11 am, June 21, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend following these steps, and if the issue persists, submitting a support ticket at support.trionworlds.com so that [..]
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6:11 pm, June 19, 2017
Quote:
Originally Posted by Hesk
Hello! I'd recommend trying this step as well, and if the issue persists, submitting a ticket at support.trionworlds.com so that our Tech [..]
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6:11 pm, June 19, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend following these steps, and if the issue persists, submitting a ticket at support.trionworlds.com so that our Tec [..]
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8:11 am, June 15, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot with you.
[..]
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6:11 pm, June 14, 2017
Quote:
Originally Posted by Fasti
Hey there,While it's not always the case, often it seems that errors in the 2000s indicate something is blocking the authentication of y [..]
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8:11 am, May 31, 2017
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by LilOreo
I have a question about the Re-Cloaking system will i be able to R [..]
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8:11 am, May 16, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot this issue with you. This [..]
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8:11 am, May 9, 2017
Quote:
Originally Posted by Hesk
As the above link indicates, this is likely a hardware issue (though in the past, some driver versions did cause similar issues, so makin [..]
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8:11 am, May 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the wait. Our CS team will respond as soon as they take care of the tickets in front of yours! In the me [..]
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8:11 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble with this, you can also submit a support ticket by sending an email to support@trionwor [..]
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8:11 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It doesn't look like you've contacted our CS team yet, so I'd submit a ticket and provide our team with a list of the [..]
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8:11 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the troubleshooting steps in this support article, please submit a support ticket so ou [..]
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8:11 am, April 22, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding [..]
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8:11 am, April 22, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding starts on April 25 with maintenance! – Next week you can take a walk [..]
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8:11 am, April 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. We're definitely aware of this issue with the latest Windows 10 build and our team is looking i [..]
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8:11 am, April 13, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot with you.
Jump [..]
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8:11 am, April 8, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The Golden Tree Event Begins April 19th! – You need Lunarite? This is the event for you! Starting [..]
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8:11 am, April 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The Golden Tree Event Begins A [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com, so that our Tech Support team can troubleshoot this issue with you.
[..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd take a look at the following support articles and try the troubleshooting steps provided: [..]
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8:11 am, April 1, 2017
Quote:
Originally Posted by Celestrata Bloodsong
I think people have been posting threads like this for a very long time. :) And the answer is no, the game is not in trou [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, you may want to give these troubleshooting steps a try and see if that helps you. If not, subm [..]
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5:11 pm, March 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at this support article and see if any of those troubleshooting steps help. If not, submit a ticket an [..]
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7:11 am, March 23, 2017
Quote:
Originally Posted by Hesk
Hello! If you have not done so, please submit a support ticket at support.trionworlds.com so that our Technical Support team can troubles [..]
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7:11 am, March 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry you're having trouble making purchases. I see you already have a ticket in, and our CS team will follow up w [..]
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7:11 am, March 18, 2017
Quote:
Originally Posted by ZamboniChaos
Thanks for the extra info! I'd suggest that anyone experiencing this issue submit a support ticket and attach their network test [..]
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7:11 am, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! The 1005 error generally indicates that the files are in use when it attempts to update them, or that permission to modify them wa [..]
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7:11 am, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! The 1005 error generally occurs when the game attempts to manipulate patch files, but finds that they are already in use. In gener [..]
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5:11 pm, March 7, 2017
Quote:
Originally Posted by Baldr
Hey there! I have checked and do not see any issues currently. If you are still having issues please submit a ticket with our CS agents [..]
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7:11 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! Have you tried all of the troubleshooting steps listed in this support article?
J [..]
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7:11 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
In that case, I'd recommend taking a look at these troubleshooting steps to see if any of those work for you!
Jump to [..]
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7:11 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having connection trouble. If you've already tried basic network troubleshooting, could you updat [..]
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7:11 am, February 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I would suggest giving these troubleshooting steps a try and see if that helps you. If not, submit a ticket and provid [..]
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5:11 pm, February 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com if these steps don't resolve your issue:https://support.trionworlds.com/ [..]
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5:11 pm, February 22, 2017
Quote:
Originally Posted by Hesk
Please submit a support ticket at support.trionworlds.com with this collected information, so that our Tech Support team can troubleshoot [..]
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7:11 am, February 12, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Ceazar
Support just responded to my ticket 824004. They refused to comp [..]
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7:11 am, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked your account and it appears you submitted two tickets today. Are you still having trouble logging in?
[..]
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7:11 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! We're working through a large amount of tickets at the moment, but I confirmed your ticket is moving up th [..]
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7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Kadbra
Update --I have received no communication other than the initial [..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're having trouble submitting a ticket on the support page, you can create a ticket be sending an email to suppo [..]
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7:11 am, February 1, 2017
Quote:
Originally Posted by Celestrata Bloodsong
To update this thread, it looks like the no downtime post trouble stemmed from an email list that was suppose to notify t [..]
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5:11 pm, January 29, 2017
Quote:
Originally Posted by Carthax
I'm sorry to hear about the trouble. Since you've already submitted a ticket, we appreciate your patience while our Customer Support t [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. My suggestion would be to remove all ArcheAge related files from your computer and perform a cl [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. My first suggestion would be to review the following support articles and try the [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Harmonycat
Failed to load game data! [ok]Seeing this message when attem [..]
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5:11 pm, January 24, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, so that our Tech Support team can troubleshoot this with y [..]
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7:11 am, January 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already attempted basic network troubleshooting, submit a ticket and provide our CS team with your network t [..]
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5:11 pm, January 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey Orio, I double-checked your permissions, and you appear to be set up correctly. Is this still happening? It may have [..]
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7:11 am, January 15, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble with this. We have some troubleshooting steps on our support page, so I'd give those a try if [..]
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7:11 am, January 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! We have some additional troubleshooting steps on our support page, and I'd recommend giving those a try to see if that [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd encourage anyone who's still having crashing issues to give these troubleshooting steps a try. If those don't help, [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having connection issues! I'd check out these troubleshooting steps and see if they help. If not, [..]
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5:11 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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5:11 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to try these steps, and if the issue persists please submit a ticket at support.trionworlds.comhttps://support.tr [..]
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5:11 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please make sure you've tried all of the troubleshooting steps listed in this support article. If you continue to have [..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having problems, please take a look at the two support articles below and try the steps listed there. [..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by notme33
Request #805079
Thanks! If you could, please update [..]
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7:11 am, January 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents was able to help you with this already. Let me know if you're still having trouble! [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by Trion_Mobi
Hey everyone, hope you all enjoyed the holidays! Thank you all for your contest email entries so far and you can sign-up to become [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry to hear this happened, but I'm afraid our CS team isn't able to provide compensation for issues like this. O [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you haven't already, take a look at this support article and give those troubleshooting steps a try. If th [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, please send an email to support@trionworlds.com so our CS team can look into this.
[..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! My first suggestion would be to give these troubleshooting steps a try. If those don't help, submit a ticket and provid [..]
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5:11 pm, January 4, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues launching the game, please make sure to submit a support ticket at support.trionworlds.com so that our Tech Support [..]
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5:11 pm, January 4, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps:https://support.trionworlds.com/hc/e...rashing-IssuesIf you continue having problems, please submit a suppo [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble launching ArcheAge, I'd review this support article and give those troubleshooting step [..]
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7:11 am, December 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble. We have some additional troubleshooting steps on our support page that you may wa [..]
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7:11 am, December 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, my first suggestion would be to give these troubleshooting steps a try. If those don't help, submit a support ticket s [..]
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5:11 pm, December 22, 2016
Quote:
Originally Posted by Hesk
Unfortunately, it does not appear that you have submitted a support ticket for this issue. If the issue persists, I would recommend doing [..]
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5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
I'd suggest starting by deleting glyph from your appdata, from the article below:https://support.trionworlds.com/hc/e...roubleshooting [..]
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7:11 am, December 11, 2016
Quote:
Originally Posted by Amary
2:50pm PST Update: [Amary] We're seeing issues related to the ones that affected the EU servers before they were opened and XL and our e [..]
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5:11 pm, December 8, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend ensuring you have the latest version of DirectX 9. If the issue continues afterwards, please submit a support ti [..]
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7:11 am, December 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. It looks like one of our CS agents was able to help you resolve this, but let me know if you ha [..]
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7:11 am, December 3, 2016
Quote:
Originally Posted by Celestrata Bloodsong
This should not be the case, and we just did a quick test on the lunar farms to be sure. They did not increase the amount [..]
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5:11 pm, December 1, 2016
Quote:
Originally Posted by Hesk
These steps may also help (though they are for a different listed error):https://support.trionworlds.com/hc/e...ta-in-ArcheAgeIf you cont [..]
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7:11 am, December 1, 2016
Quote:
Originally Posted by Celestrata Bloodsong
6:51 PM PST Update: We're going to continue to leave PTS2 down for the rest of the night, as we need to do more troublesh [..]
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