8:11 am, April 13, 2018
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Originally Posted by Muzzy
Hello Adventurers,In order to address a crashing issue on EU servers, we'll be restarting all EU servers. It'll take about 2 hours and w [..]
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8:11 am, March 29, 2018
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Originally Posted by Tinen
Hey guys - we've identified the issue causing these crashes, and will be bringing PTS back online soon. In the meanwhile, XL is working [..]
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8:11 am, July 27, 2017
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Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com so that our Tech Supp [..]
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8:11 am, June 21, 2017
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Originally Posted by Hesk
Hello! I would recommend following these steps, and if the issue persists, submitting a support ticket at support.trionworlds.com so that [..]
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6:11 pm, June 19, 2017
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Originally Posted by Hesk
Hello! I'd recommend trying this step as well, and if the issue persists, submitting a ticket at support.trionworlds.com so that our Tech [..]
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5:11 pm, February 7, 2017
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Originally Posted by Hesk
Hello! Please try these steps, and if you continue having problems, please submit a support ticket at support.trionworlds.com.https://sup [..]
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5:11 pm, February 7, 2017
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Originally Posted by Hesk
Hello! Please try these steps, and if you continue having problems, please submit a support ticket at support.trionworlds.com.https://sup [..]
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7:11 am, February 4, 2017
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Originally Posted by ZamboniChaos
I noticed you've already submitted a ticket for this, so our CS team will take a closer look as soon as they can. Thanks for your [..]
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7:11 am, January 27, 2017
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Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. My first suggestion would be to review the following support articles and try the [..]
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7:11 am, January 15, 2017
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Originally Posted by ZamboniChaos
Sorry to hear you're having trouble with this. We have some troubleshooting steps on our support page, so I'd give those a try if [..]
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7:11 am, January 13, 2017
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Originally Posted by ZamboniChaos
Hi there! I'd encourage anyone who's still having crashing issues to give these troubleshooting steps a try. If those don't help, [..]
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7:11 am, January 12, 2017
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Originally Posted by ZamboniChaos
Hey there! If you're still having problems, please take a look at the two support articles below and try the steps listed there. [..]
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7:11 am, January 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
5:18 PM PST Update: So here's the plan of attack. We're going to continue to get the Reckoning server back up ASAP. While [..]
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7:11 am, January 9, 2017
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Originally Posted by Celestrata Bloodsong
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Originally Posted by Nocnitsa
It is very hard to believe that everyday when the serv [..]
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5:11 pm, December 21, 2016
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Originally Posted by Hesk
If you are still having issues, please submit a support ticket at support.trionworlds.com with this information:https://support.trionworl [..]
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7:11 am, December 12, 2016
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Originally Posted by Celestrata Bloodsong
9:31 PM PST Update: We are aware of the reports of crashes from the server, and our team is also working on investigating [..]
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7:11 am, December 12, 2016
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Originally Posted by Morgana
Sunday, December 1110:30 PM PST Update: The team continues to work on the various issues, and are still looking at the crashes players [..]
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8:11 am, September 29, 2016
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Originally Posted by Fasti
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Originally Posted by baronslayer
So as the title says, After the servers came back online I open my [..]
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6:11 pm, August 30, 2016
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Originally Posted by ZamboniChaos
I've heard reports that having your inventory open while entering a new zone or instance will cause a crash. I'd make sure your i [..]
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8:11 am, August 24, 2016
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Originally Posted by ZamboniChaos
From what we can tell so far, this seems to occur when ArcheAge is minimized during a loading screen. We're still investigating t [..]
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8:11 am, August 17, 2016
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Originally Posted by ZamboniChaos
Hey there! We have some additional troubleshooting steps on our support page you may want review. If those don't work, submit a s [..]
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6:11 pm, May 20, 2016
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Originally Posted by ZamboniChaos
Hey there Dratuig, sorry to hear you've had these problems. Our CS team is required to run through basic troubleshooting in order [..]
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8:11 am, May 12, 2016
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Originally Posted by Hesk
Hello! I can see that you have not yet submitted a heldesk request regarding these crashes. Please do so per Jelpaler's request above, an [..]
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6:11 pm, April 27, 2016
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Originally Posted by Hesk
Crashing issues such as this usually require further troubleshooting, but to begin I would recommend ensuring that your video card's driv [..]
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8:11 am, April 22, 2016
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Originally Posted by ZamboniChaos
We recently implemented a fix for the "debugger" issue, so if you restart your Glyph client you shouldn't have anymore [..]
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8:11 am, April 21, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps to resolve the issue:https://support.trionworlds.com/hc/e...rashing-IssuesIf you're still having issues, yo [..]
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5:11 pm, January 19, 2016
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Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Aeducan76
Mass Defect 4Started with the last cleanup patch. Tho [..]
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7:11 am, November 4, 2015
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Originally Posted by Celestrata Bloodsong
Description: Some players have reported rising memory use while playing ArcheAge on DX11 than on DX9, leading to a higher [..]
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8:11 am, October 3, 2015
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Originally Posted by Celestrata
Greetings Adventurers!The Public Test Server will be unavailable starting at 3:30 PM PDT (-7 GMT) today for an update. This update [..]
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6:11 pm, September 24, 2015
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Originally Posted by Celestrata
It's still being investigated guys. I know, I know, I've been having multiple crashes too. And they usually all happen at exactly t [..]
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8:11 am, September 14, 2015
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Originally Posted by Celestrata
I'm going to begin spinning up separate threads if a server crashes. Please use those threads to continue discussing Morpheus.
[..]
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8:11 am, July 24, 2015
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Originally Posted by Celestrata
While the team is still investigating, this is not a DDOS issue or a network related issue. It also does not appear to be malicious [..]
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6:11 pm, May 16, 2015
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Originally Posted by Fasti
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Originally Posted by Ravyn
I also tried uninstalling Glyph completely and doing the whole removing [..]
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6:11 pm, May 16, 2015
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Originally Posted by Fasti
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Originally Posted by Kicek
Game crashes to desktop every few minutes and opens hackshield troublesh [..]
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6:11 pm, May 15, 2015
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Originally Posted by GM Fasti
Hey there Ravyn, I definitely want to help with this, but just wanted to be sure I am providing you with good info. When your game c [..]
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6:11 pm, May 14, 2015
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Originally Posted by GM Fasti
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Originally Posted by tregoth
i have had only one real problem with this game so far: it crashes [..]
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6:11 pm, May 2, 2015
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Originally Posted by GM Fasti
If your computer is going to a blue screen crash, locking up, or restarting itself, something is crashing Windows itself. A Blue Scre [..]
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6:11 pm, May 2, 2015
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Originally Posted by GM Fasti
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Originally Posted by DjinniGenie
Ticket is #155147 and it has happened to more than one of my ch [..]
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6:11 pm, May 1, 2015
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Originally Posted by GM Fasti
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Originally Posted by notebene
For me, that worked one time. Now I'm back to disconnecting picki [..]
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8:11 am, May 1, 2015
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Originally Posted by GM Fasti
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Originally Posted by Sarahx3
Yes, i have re installed the game, put Archeage on my exclude list [..]
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6:11 pm, April 23, 2015
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Originally Posted by GM Fasti
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Originally Posted by TheOneAndOnlyTock
After logging in on Calleil, I got 3 crashes so far today [..]
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8:11 am, April 17, 2015
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Originally Posted by GM Fasti
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Originally Posted by fallensaiint
But I still can Not see custom images like flags,crests, and [..]
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6:11 pm, April 12, 2015
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Originally Posted by GM Fasti
What is the specific blue screen error? Microsoft support has a few steps to try to get those squared away.
Jump to post. [..]
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8:11 am, April 11, 2015
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Originally Posted by GM Fasti
If you're getting blue screen crashes, the cause will vary based upon the specific error message received. We have more info on this [..]
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8:11 am, April 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Stunningmonster
Logging into the game works just fine but after a couple of [..]
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7:11 am, March 26, 2015
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Originally Posted by GM Fasti
Quote:
Originally Posted by Depingah
What about the "crash to desktop no error", GM Fasti?I'v [..]
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7:11 am, March 25, 2015
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Originally Posted by GM Fasti
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Originally Posted by Yazginki
the glyph stopped working so i did all the steps tried reinstallin [..]
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5:11 pm, March 18, 2015
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Originally Posted by GM Fasti
Hey there!Try doing our crashing troubleshooting steps for me.If the crashes continue, you can send logs to us by submitting a ticket [..]
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5:11 pm, March 14, 2015
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Originally Posted by GM Fasti
It doesn't look like anything we have seen thus far shows compatibility issues with the latest updates and the game just yet. Let's t [..]
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5:11 pm, March 11, 2015
Quote:
Originally Posted by GM Fasti
Hey there, Can you provide us with some additional info to help with troubleshooting? You can post the answers as an update to your [..]
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5:11 pm, March 5, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Katheryne
My game closes out of nowhere someone knows how to solve this pro [..]
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7:11 am, February 22, 2015
Quote:
Originally Posted by Scapes
Adventurers, The Ollo and Kyrios servers are experiencing crashes due to a DDoS attack pointed at our Dallas center. We're in the proc [..]
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5:11 pm, February 18, 2015
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Originally Posted by GM Fasti
Make sure you've done all the crashing troubleshooting steps, then submit a ticket to our support team and attach your DXDIAG report. [..]
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7:11 am, February 16, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Erasuthion
So why would they even consider buying a new server or fixing the [..]
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7:11 am, February 12, 2015
Quote:
Originally Posted by Scapes
If the reinstall doesn't address the issue, be sure to contact our Support Team for help: http://support.trionworlds.com
Jum [..]
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5:11 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Brenya
Yes, I have patron status. I cannot find the link to Live Chat. I ha [..]
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5:11 pm, February 11, 2015
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Originally Posted by GM Fasti
Go ahead and enable your antivirus application for me. If it is Avast, once it is enabled, make sure to check for any software update [..]
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7:11 am, February 8, 2015
Quote:
Originally Posted by Scapes
10:20 PM PST: Like the server crashes from earlier this week, this crash was caused by a DDoS attack specifically targeting Salphira. O [..]
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5:11 pm, January 24, 2015
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Originally Posted by GM Fasti
That page is for Hackshield troubleshooting. Make sure to do those steps, posted here in English.In addition, make sure to check for [..]
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5:11 pm, January 22, 2015
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Originally Posted by GM Fasti
Crashing is a very different issue. For anyone who is experiencing crashes, update your graphics driver, then try our crashing troubl [..]
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5:11 pm, January 8, 2015
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Originally Posted by GM Fasti
You can enable your antivirus software again. Once Windows Defender is active again, go into the settings and add the full folders of [..]
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5:11 pm, January 8, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Hasut
bump,,i have this problem too..while im in game the screen goes black [..]
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5:11 pm, January 1, 2015
Quote:
Originally Posted by GM Fasti
Can you have your friend submit a ticket and attach his DXDIAG report to the ticket for us to review? Getting those system details wi [..]
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5:11 pm, December 25, 2014
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Originally Posted by GM Fasti
Quote:
Originally Posted by Tialian
Oh wait, now its not working again. I don't get it, the settings sh [..]
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5:11 pm, December 25, 2014
Quote:
Originally Posted by GM Fasti
Hey there! There are a couple things to try to help with these issues. I don't know if they will eliminate every issue you may exper [..]
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5:11 pm, December 11, 2014
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Originally Posted by GM Fasti
For anyone who has disabled antivirus software, go ahead and enable it again. With it enabled, check your Quarantined files so see if [..]
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5:11 pm, December 1, 2014
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by fatboy
you restarted all NA servers not EU servers..
We're bringi [..]
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7:11 am, November 26, 2014
Quote:
Originally Posted by Scapes
As announced last night, the goal was to reactivate APEX following this morning's maintenances. The minor update associated with both w [..]
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5:11 pm, November 23, 2014
Quote:
Originally Posted by GM Fasti
The best way to resolve these issues is to find out what specific type of Blue Screen crash you are experiencing.In most cases, a Blu [..]
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5:11 pm, November 23, 2014
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Originally Posted by GM Fasti
Hey Keoshi! In game, open up your video settings and try the game in windowed mode. Even if you do not want to play in windowed mode [..]
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5:11 pm, November 22, 2014
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Originally Posted by GM Fasti
Hey all! Go ahead and try the steps listed below, and if the problem continues, update this previous thread on the same issue. Firs [..]
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5:11 pm, November 22, 2014
Quote:
Originally Posted by GM Fasti
Hey Fawkeye!I posted these steps in another thread, but think they might help in your case as well.Go ahead and try the steps listed [..]
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5:11 pm, November 14, 2014
Quote:
Originally Posted by GM Fasti
As a first step, try going into your antivirus and firewall applications and set the full Glyph and ArcheAge folders as exceptions. I [..]
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