8:11 am, April 13, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,In order to address a crashing issue on EU servers, we'll be restarting all EU servers. It'll take about 2 hours and w [..]
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6:11 pm, August 17, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please try these steps, and submit a support ticket at support.trionworlds.com if these steps do not [..]
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6:11 pm, August 10, 2017
Quote:
Originally Posted by Hesk
Hello! Please review these steps, and submit a support ticket at support.trionworlds.com if you continue having issues. https://support. [..]
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8:11 am, August 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these basic troubleshooting steps, please submit a ticket so our CS team can investigate.
[..]
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8:11 am, July 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com so that our Tech Supp [..]
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6:11 pm, July 5, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists. https://support.trionworlds [..]
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8:11 am, June 21, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend following these steps, and if the issue persists, submitting a support ticket at support.trionworlds.com so that [..]
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6:11 pm, June 19, 2017
Quote:
Originally Posted by Hesk
Hello! I'd recommend trying this step as well, and if the issue persists, submitting a ticket at support.trionworlds.com so that our Tech [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd take a look at the following support articles and try the troubleshooting steps provided: [..]
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8:11 am, March 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please review these steps, and submit a support ticket at support.trionworlds.com if the issue persists:https://support.trionworld [..]
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7:11 am, March 17, 2017
Quote:
Originally Posted by ZamboniChaos
Have you taken a look at this support article and tried the steps listed there? If those don't help, submit a ticket so our CS te [..]
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7:11 am, February 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I would suggest giving these troubleshooting steps a try and see if that helps you. If not, submit a ticket and provid [..]
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5:11 pm, February 15, 2017
Quote:
Originally Posted by Hesk
Hello! If the issue is persisting, please also follow these steps, and submit a ticket at support.trionworlds.com if they do not resolve [..]
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5:11 pm, February 7, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if you continue having problems, please submit a support ticket at support.trionworlds.com.https://sup [..]
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5:11 pm, February 7, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if you continue having problems, please submit a support ticket at support.trionworlds.com.https://sup [..]
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5:11 pm, February 5, 2017
Quote:
Originally Posted by Carthax
I would first start with the steps on this pageIf you still have issues, I'd suggest submitting a ticket to our support team.
[..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. My first suggestion would be to review the following support articles and try the [..]
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7:11 am, January 23, 2017
Quote:
Originally Posted by Carthax
I'd start with these steps:https://support.trionworlds.com/hc/e...rashing-IssuesIf you still have issues, I'd suggest submitting a tic [..]
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7:11 am, January 15, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble with this. We have some troubleshooting steps on our support page, so I'd give those a try if [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd encourage anyone who's still having crashing issues to give these troubleshooting steps a try. If those don't help, [..]
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5:11 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having problems, please take a look at the two support articles below and try the steps listed there. [..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by Celestrata Bloodsong
For those of you who are still crashing, the team needs your dxdiag files to help better diagnose what may be the problem [..]
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7:11 am, January 9, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Nocnitsa
It is very hard to believe that everyday when the serv [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you haven't already, take a look at this support article and give those troubleshooting steps a try. If th [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! My first suggestion would be to give these troubleshooting steps a try. If those don't help, submit a ticket and provid [..]
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5:11 pm, January 4, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps:https://support.trionworlds.com/hc/e...rashing-IssuesIf you continue having problems, please submit a suppo [..]
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5:11 pm, January 1, 2017
Quote:
Originally Posted by Carthax
The steps on the crashing support article can also apply in terms of framerate issues. Have you tried these steps?https://support.trio [..]
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7:11 am, January 1, 2017
Quote:
Originally Posted by Carthax
Sorry to hear about the issues that you encountered. We're glad to hear they seem to be resolved. In the future, if you can't access t [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble launching ArcheAge, I'd review this support article and give those troubleshooting step [..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
9:31 PM PST Update: We have cleared the recent patch to fix the crashing on Prophecy (EU) and have rolled in the changes [..]
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7:11 am, December 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble. We have some additional troubleshooting steps on our support page that you may wa [..]
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7:11 am, December 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article and see if those steps help. If not, submit a support ticket and p [..]
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5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
I would suggest starting with the steps in this article below:https://support.trionworlds.com/hc/e...rashing-Issues
Jump to [..]
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5:11 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Hello! Sorry to see this and we're happy to help you. Please try these steps. . By adjusting this file, it should allow you to get pa [..]
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7:11 am, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! Go ahead and give these troubleshooting steps a try and see if they help. If not, submit a ticket and provide [..]
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7:11 am, November 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try and see if that helps. If not, submit a ticket and provide our [..]
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5:11 pm, November 9, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if you continue having problems, please submit a support ticket at support.trionworlds.com so our Tech [..]
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7:11 am, November 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hi! If these troubleshooting steps didn't help you, submit a support ticket and provide our team with your DxDiag report. Make su [..]
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5:11 pm, November 1, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! I'd review this support article and make sure you try all of the steps listed there. If those don't work, [..]
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6:11 pm, October 6, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! This support article might be helpful, but I'd also consider submitting a support ticket so our CS team can take a loo [..]
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6:11 pm, October 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to review this support article and try the steps listed there. If that doesn't work, subm [..]
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8:11 am, September 29, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by baronslayer
So as the title says, After the servers came back online I open my [..]
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8:11 am, September 25, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Mudbone827
I start GLYPH with the game choice window opens and the Glyp [..]
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6:11 pm, September 11, 2016
Quote:
Originally Posted by Carthax
Quote:
Originally Posted by Taboo
Please don't tell me to redownload 10Gb
You can first tr [..]
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6:11 pm, September 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try. If those don't work, submit a support ticket and provide our C [..]
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8:11 am, September 8, 2016
Quote:
Originally Posted by Hesk
Hello! If you are crashing when exiting the game, it is likely that is why your setting are not saving using the character select method. [..]
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8:11 am, August 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some additional troubleshooting steps on our support page you may want review. If those don't work, submit a s [..]
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6:11 pm, August 14, 2016
Quote:
Originally Posted by Carthax
While it would be great to give you an instant solution, unfortunately, that isn't the nature of troubleshooting. It may require that [..]
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8:11 am, July 26, 2016
Quote:
Originally Posted by Elucidator
We are currently aware of some login issues which we are trying to resolve ASAP. In the meantime however, you may want to try the s [..]
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8:11 am, July 21, 2016
Quote:
Originally Posted by Hesk
Hello! Please complete these tests and submit a support ticket at support.trionworlds.com and we'll be happy to investigate this issue fo [..]
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8:11 am, July 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hi! You may want to take a look at this support article and try the steps listed there. If those don't work, get in touch with ou [..]
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8:11 am, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd recommend trying these troubleshooting steps and see if that helps. If not, contact our CS team directly so they c [..]
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8:11 am, June 23, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if you're still having issues, please submit a support ticket at support.trionworlds.com.https://suppo [..]
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8:11 am, June 12, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear you're having trouble! Unfortunately Please try the steps located here. If that does not resolve your issue, please c [..]
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6:11 pm, June 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Orio. How often have you noticed this? I'm curious to know if it's fairly common.If basic troubleshooting didn't help, [..]
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6:11 pm, June 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Nennai! First, I would review the following support articles and make sure your friend has tried all of the relevant tr [..]
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8:11 am, June 8, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if you're still having issues, please submit a support ticket at support.trionworlds.comhttps://suppor [..]
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8:11 am, June 8, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if you continue to have issues.https://support.trio [..]
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6:11 pm, June 5, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear about the troubles you're having Slamwich. If you'd like, contact our CS team and provide them with your DxDiag rep [..]
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6:11 pm, June 1, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble everyone! We have a couple of support articles on our website that may help:Resolving Crashing IssuesResolv [..]
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6:11 pm, June 1, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble everyone! If none of these troubleshooting steps worked, please contact our CS team directly and provide th [..]
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8:11 am, May 29, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Zacka! We have some additional troubleshooting steps on our support page, so I'd review this article and see if there a [..]
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8:11 am, May 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Sorry to hear you're having these crashing problems. My first suggestion would be to review this support article and co [..]
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8:11 am, May 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! The first thing I would suggest is trying the basic troubleshooting steps we have on our support page.If those don't w [..]
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6:11 pm, May 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have a couple of troubleshooting articles on our support page that may help:Resolving Crashing Issues
General Glyph [..]
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6:11 pm, April 28, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! The first thing I'd suggest is checking out our support article on resolving crashing issues. If the trouble [..]
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6:11 pm, April 27, 2016
Quote:
Originally Posted by Hesk
Crashing issues such as this usually require further troubleshooting, but to begin I would recommend ensuring that your video card's driv [..]
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8:11 am, April 21, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps to resolve the issue:https://support.trionworlds.com/hc/e...rashing-IssuesIf you're still having issues, yo [..]
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6:11 pm, April 5, 2016
Quote:
Originally Posted by ZamboniChaos
I'd recommend reviewing our basic troubleshooting steps for crashing issues and see if there are any steps you haven't tried.If t [..]
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6:11 pm, April 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Argonock! If you've already tried some basic troubleshooting steps and didn't have any luck, I'd suggest getting in touc [..]
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8:11 am, April 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! The first thing I would suggest is trying some of the basic troubleshooting steps we have on our support page. If that [..]
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7:11 am, March 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Delphin! We have some basic troubleshooting steps for crashing issues on our support page, so I'd recommend checking th [..]
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7:11 am, March 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're using Windows 10, the first thing I would suggest is configuring the Glyph client to run in compatibility mo [..]
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7:11 am, February 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Squadron! If you haven't already, you might want to try some basic troubleshooting steps and see if any of them help yo [..]
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7:11 am, November 7, 2015
Quote:
Originally Posted by Fasti
Hey there,The servers are online and running smoothly. Try some troubleshooting steps to see if that help resolve this. Vendral go with [..]
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8:11 am, September 17, 2015
Quote:
Originally Posted by Celestrata
Adventurers,The North American ArcheAge servers will be unavailable at 12:00 AM PDT on Thursday, September 17 for planned maintenan [..]
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8:11 am, September 17, 2015
Quote:
Originally Posted by Celestrata
Adventurers,The European ArcheAge servers will be unavailable at 3:00 AM GMT (5:00 AM CEST) on Thursday, September 17 for planned m [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Kicek
Game crashes to desktop every few minutes and opens hackshield troublesh [..]
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6:11 pm, May 14, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by tregoth
i have had only one real problem with this game so far: it crashes [..]
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6:11 pm, May 14, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Azuruleus
This issue isn't client-side. It's server-side and has been since [..]
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6:11 pm, May 8, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Priddly
Is somewhere something like a crash.log wich I can sent you?
[..]
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8:11 am, May 8, 2015
Quote:
Originally Posted by Kiwibird
Hey there, sorry to hear you've been having trouble with that. We have support articles here and here that may help but you may have [..]
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8:11 am, May 6, 2015
Quote:
Originally Posted by Kiwibird
Hey there folks, if you've tried all the steps here and here, then please go ahead and submit a ticket so a GM can troubleshoot with [..]
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6:11 pm, May 2, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by DjinniGenie
Ticket is #155147 and it has happened to more than one of my ch [..]
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6:11 pm, May 2, 2015
Quote:
Originally Posted by GM Fasti
If your computer is going to a blue screen crash, locking up, or restarting itself, something is crashing Windows itself. A Blue Scre [..]
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6:11 pm, May 2, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Nazrak123
Ok when i crash the screen goes black and says "input: d-sub [..]
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6:11 pm, May 1, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by notebene
For me, that worked one time. Now I'm back to disconnecting picki [..]
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8:11 am, May 1, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Sarahx3
Yes, i have re installed the game, put Archeage on my exclude list [..]
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6:11 pm, April 26, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Smokealotz
I get the same thing :(
When did you start having [..]
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6:11 pm, April 23, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by TheOneAndOnlyTock
After logging in on Calleil, I got 3 crashes so far today [..]
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6:11 pm, April 16, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Dienah
It didn't work. In fact everything is moving slower now. I followed [..]
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6:11 pm, April 15, 2015
Quote:
Originally Posted by GM Fasti
Hey there,Can you clarify for me if you are seeing a black screen, then the game graphics come back, or is the game crashing on a bla [..]
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8:11 am, April 11, 2015
Quote:
Originally Posted by GM Fasti
If you're getting blue screen crashes, the cause will vary based upon the specific error message received. We have more info on this [..]
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8:11 am, April 2, 2015
Quote:
Originally Posted by GM Fasti
Try the steps listed in my previous post on a similar issue, if you don't mind.After doing those steps, also make sure to do our cras [..]
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8:11 am, March 31, 2015
Quote:
Originally Posted by Khrolan
Hi all,PTS will be coming down for an update today at 2:00 PM PDT. Estimated downtime is 2 hours so servers will be online at 4:00 PM [..]
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7:11 am, March 26, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Depingah
What about the "crash to desktop no error", GM Fasti?I'v [..]
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5:11 pm, March 22, 2015
Quote:
Originally Posted by GM Fasti
Try our troubleshooting steps for both crashing and lag issues to see if that gets you up and running normally. Thanks!
J [..]
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5:11 pm, March 21, 2015
Quote:
Originally Posted by GM Fasti
Can you provide some detail regarding what happens when you try to launch the game? Is there an error message? If so, what is that er [..]
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5:11 pm, March 20, 2015
Quote:
Originally Posted by GM Fasti
Hey there! When creating the new ArcheAge folder in your documents, did you keep your old one, by chance? If you deleted it, check t [..]
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