6:11 pm, April 5, 2018
ArcheAge: Legends Return Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Legends Return!Summon the might of the ancient Dragon Flights& [..]
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8:11 am, April 2, 2018
Quote:
Originally Posted by Celestrata Bloodsong
One of the problems we have with this particular email send is that we can't contact anyone who opted out of our newslett [..]
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7:11 am, February 1, 2018
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Originally Posted by Celestrata Bloodsong
Sure, I can try to clarify this separation between publisher and developer a bit more. When it comes to changes in the g [..]
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7:11 am, December 16, 2017
Quote:
Originally Posted by Tinen
What was the issue you ran into? As the server is designed as a testing platform, CS is very limited in what they can do for PTS.
[..]
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7:11 am, November 23, 2017
Hello Adventurers,
There will not be a livestream this Friday, November 24th. The studio is off for Thanksgiving holiday. Regarding the DDoS: Should it continue, our team will remain vigilant and mai [..]
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7:11 am, November 23, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers,There will not be a livestream this Friday, November 24th. The studio is off for Thanksgiving holiday. Regarding the D [..]
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7:11 am, November 9, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Noxm
if Trion think a 3.7/4.0KR patch with some custom change w [..]
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6:11 pm, October 8, 2017
Quote:
Originally Posted by GM Digna
Hi there!I'm sorry to hear you're having trouble with staying connected to the game. If you would, try the troubleshooting steps list [..]
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6:11 pm, October 8, 2017
Quote:
Originally Posted by GM Digna
Hi guys!This doesn't sound like fun; to be zooming along and suddenly crash.If you would, I'd like you to rule out the video drivers [..]
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8:11 am, September 8, 2017
Hello everyone,
Unfortunately, despite the team’s best efforts, guild names cannot be transferred as a part of the Evolution due to a way the data is structured within the game. While your [..]
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8:11 am, September 8, 2017
Quote:
Originally Posted by Muzzy
Hello everyone, Unfortunately, despite the team’s best efforts, guild names cannot be transferred as a part of the Evolution [..]
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6:11 pm, August 15, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by emeraldscar
I have stopped watching the livestreams. I don't h [..]
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6:11 pm, August 7, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Rhaevyn
It shows that i paid for a product , am looking for support, and [..]
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8:11 am, July 27, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Customer Service team can inves [..]
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8:11 am, July 8, 2017
...but not in a way you anticipated. :)
Over the last few weeks, I've gotten a lot of questions on what I'm doing now that a new Community Manager, Muzzy, is here. I've also read quite the number of t [..]
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8:11 am, July 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
...but not in a way you anticipated. :) Over the last few weeks, I've gotten a lot of questions on what I'm doing now th [..]
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8:11 am, July 7, 2017
ArcheAge Version 3.5 Patch Notes – The July 2017 Update
The following release notes contain information about our latest monthly update, the July 2017 Update!Be a Happy Family...“ [..]
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8:11 am, July 7, 2017
Quote:
Originally Posted by Muzzy
ArcheAge Version 3.5 Patch Notes – The July 2017 UpdateThe following release notes contain information about our latest monthl [..]
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8:11 am, June 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
We're aware, and here's where we are at for this:
Quote:
Originally Posted by Celestrata Bloodsong
[..]
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8:11 am, June 20, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com for any missing items. Our Customer Service team will be happy to invest [..]
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8:11 am, June 20, 2017
Quote:
Originally Posted by Hesk
Hello! If you have not yet done so, please submit a support ticket at support.trionworlds.com so that our Customer Service team can inves [..]
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8:11 am, June 7, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hi there Chicky,Unfortunately, your account was found in violation of the rules of the game by one of our GMs -- Senior G [..]
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6:11 pm, May 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can assist with this issue.
[..]
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8:11 am, May 29, 2017
Quote:
Originally Posted by Hesk
Hello! Yes, you can contact customer support at support.trionworlds.com or by emailing support@trionworlds.com, and we will be happy to h [..]
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8:11 am, May 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate this issue for you.
[..]
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8:11 am, May 26, 2017
Quote:
Originally Posted by Celestrata Bloodsong
All, just a reminder to keep the thread on topic for ArcheAge. While we wish Sorc and Ashes all the best, we encourage yo [..]
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8:11 am, May 25, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Here's our latest update: Our engineers have identified the chests that are impacted by this issue, and we have assembled [..]
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8:11 am, May 19, 2017
Citizens of Erenor, gather around - it’s time to talk shop. I’m Merv “Khrolan” Lee Kwai and I’m the Executive Producer on ArcheAge. Today, the topic [..]
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8:11 am, May 19, 2017
Quote:
Originally Posted by Fasti
Citizens of Erenor, gather around - it’s time to talk shop. I’m Merv “Khrolan” Lee Kwai and I& [..]
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6:11 pm, May 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket has been escalated for additional review, so we'll follow-up with you as soon as we can.
[..]
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8:11 am, May 10, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com if you have not already, so that our Customer Service team can investiga [..]
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6:11 pm, May 4, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Gamepro03
Since we know XL Games redesigned things a while back [..]
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8:11 am, April 26, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate which items, if any, w [..]
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8:11 am, April 19, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 3.0 Patch Notes -- April UpdateThe following release notes contain information about the ArcheAge April [..]
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8:11 am, April 19, 2017
ArcheAge Version 3.0 Patch Notes -- April Update
The following release notes contain information about the ArcheAge April Update!General ChangesReduced the Guardian boss in Heart of Ayanad, but increa [..]
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8:11 am, April 14, 2017
Yes, it’s I, Rose Avonelle of the Joyful Homebuilder Society. I know, I know, you’ve become speechless again. I’m simply too beautiful and too fashionable to bear.
I&a [..]
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8:11 am, April 13, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that this issue can be investigated by our Customer Service team.
[..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com or by email at support@trionworlds.com, and our Customer Service team ca [..]
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8:11 am, April 5, 2017
Quote:
Originally Posted by Hesk
For issues with lost or missing payments, please submit a support ticket at support.trionworlds.com so that our Customer Service team can [..]
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6:11 pm, March 31, 2017
[QUOTE=ZamboniChaos;2580330]
[QUOTE=Petarie;2580101]Hi I just had this happen to me the EXACT same way. My laptop has been sluggish and didn't load the walls so I talked to ocean trader from udeneath [..]
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8:11 am, March 30, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Gentatsu
a live stream?? Seriously? *goes into shock* You wi [..]
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7:11 am, March 23, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with harassment, please submit a support ticket at support.trionworlds.com so that our Customer Service team can in [..]
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7:11 am, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing patron time, please submit a support ticket so that our Customer Service team can investigate [..]
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7:11 am, March 10, 2017
Quote:
Originally Posted by Baelron
I've verified your ticket is currently in queue. Our customer support team will review your account and reply back to your ticket as s [..]
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7:11 am, March 9, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Instinct
And you expect most of your AA customers to search & f [..]
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7:11 am, March 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey there Bman, Right now, our customer service wait times have increased again, sometimes in excess of 7 days. The team [..]
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5:11 pm, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the wait. I just checked your ticket, and it looks like one of our CS agents just sent you a reply askin [..]
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5:11 pm, February 23, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items, please submit a support ticket at support.trionworlds.com so that our Customer Service team can [..]
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5:11 pm, February 23, 2017
Quote:
Originally Posted by Hesk
For any issues with quest progress, please submit a support ticket at support.trionworlds.com so that our Customer Service team can inves [..]
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5:11 pm, February 16, 2017
Quote:
Originally Posted by Hesk
Hello! You are welcome to update your ticket with your concerns; however, any restorations would be provided by Customer Service, and the [..]
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5:11 pm, February 16, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend submitting a support ticket at support.trionworlds.com so that our Customer Service team can investigate.
[..]
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7:11 am, February 16, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey Pascal! Unfortunately we cannot help with bans here on the forums. Only customer service will be able to help you out [..]
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5:11 pm, February 14, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket so that our Customer Service team can assist you with this issue. Since you're unable to access the [..]
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7:11 am, February 12, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Ceazar
Support just responded to my ticket 824004. They refused to comp [..]
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7:11 am, February 11, 2017
It’s February. It could only mean one thing, the warm, sweet, sickening scent of love everywhere! You get to put on lovely clothes, and wear old perfume and buy sweet little gifts, and yat [..]
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7:11 am, February 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
It’s February. It could only mean one thing, the warm, sweet, sickening scent of love everywhere! You get to pu [..]
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7:11 am, February 7, 2017
Quote:
Originally Posted by Baelron
Hello! Sorry to see this and we're happy to help! I've verified your ticket is currently in queue. Our customer support team will inve [..]
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5:11 pm, February 5, 2017
Quote:
Originally Posted by Carthax
Unfortunately, we can't discuss ban or appeal related issues on the forums. We can only address these issues via our Customer Support [..]
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5:11 pm, February 2, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with applying codes, please submit a support ticket at support.trionworlds.com so that our Customer Service team ca [..]
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5:11 pm, January 31, 2017
Quote:
Originally Posted by Hesk
I can confirm from the ticket itself that #820797 has not yet received a response from Customer Service. We will address your issue as so [..]
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5:11 pm, January 30, 2017
Quote:
Originally Posted by Carthax
We can't address the issue for you here over the forums, but if you already have a ticket in, our Customer Support team will get back [..]
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5:11 pm, January 29, 2017
Quote:
Originally Posted by Carthax
If you haven't already, I'd suggest submitting a ticket to our Customer Support team. We're currently experiencing a large volume of t [..]
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5:11 pm, January 29, 2017
Quote:
Originally Posted by Carthax
I'm sorry to hear about the trouble. Since you've already submitted a ticket, we appreciate your patience while our Customer Support t [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hi there CorScor,With the ArcheAge livestreams, we ask players what type of account they have and then give them an appro [..]
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5:11 pm, January 23, 2017
Quote:
Originally Posted by Baelron
Hello Deefx! I've verified your ticket is currently in queue and our customer support team will reply to your incident as soon a possi [..]
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7:11 am, January 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So we've been aware of the practice described by the OP for years. This is nothing new, and something that happens in any [..]
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7:11 am, January 13, 2017
Adventurers, we know many of you were affected by the recent sets of server downtime and errors that prevented you from logging in, and we want to offer you all a pack of compensation items. Our teams [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers, we know many of you were affected by the recent sets of server downtime and errors that prevented you from l [..]
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5:11 pm, January 10, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing patron, please make sure to submit a support ticket at support.trionworlds.com, so that our Customer S [..]
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7:11 am, January 7, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by pookasaurus
Dont worry they still havent answered me about hatr [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for January 4. Happy New Year! Here's where we are at for tod [..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 29. Here's where we are at for today: --Ven [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Since we can't assist with ban appeals on the forums, please send an email to appeals@trionworlds.com and our CS team will review [..]
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5:11 pm, December 29, 2016
Quote:
Originally Posted by Hesk
For any issues with missing claimables, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Servi [..]
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5:11 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue to be answered, and will be addressed as soon as we are able. To update the name on you [..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
The Customer Service team is still a bit behind in support tickets due to the number we've received. Right now, the avera [..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 27. Here's where we are at for today:--Yesterday [..]
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5:11 pm, December 27, 2016
Quote:
Originally Posted by Hesk
For any purchase issues, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can inv [..]
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7:11 am, December 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 26. (Merry Kwanzaa today too!)Here's where we ar [..]
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7:11 am, December 26, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 25. (Merry Christmas Day and Happy First Day of [..]
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5:11 pm, December 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
For issues such as blocking or this, please report it to us at http://support.trionworlds.com and not here at the forums. [..]
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7:11 am, December 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
For this, yes, when our GMs see it happening and can prove players are doing it, we do take action against it. So thank y [..]
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5:11 pm, December 21, 2016
Quote:
Originally Posted by Hesk
For any issues with lost labor, please submit a support ticket at support.trionworlds.com so that our Customer Service team can investiga [..]
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5:11 pm, December 21, 2016
Quote:
Originally Posted by Hesk
For any connection issues, whether to specific servers or regions, or in general, please submit a support ticket at support.trionworlds.c [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
For any issues with missing patron, whether on one region or all, please submit a support ticket at support.trionworlds.com so that our C [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
For any refund requests, please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate your [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
As others have recommended, if you find players on the Fresh Start servers with items they should not be able to obtain, please submit a [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
If you are missing patron, either on a specific region or overall, please submit a support ticket at support.trionworlds.com so that our [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Unfortunately, the responses received are accurate - this is an issue that must be resolved at the development level, and they are workin [..]
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5:11 pm, December 17, 2016
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by Ting
Trion's solution is chargebacks by frustrated customers in order to [..]
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5:11 pm, December 13, 2016
Quote:
Originally Posted by Celestrata Bloodsong
For questions such as this, please open a ticket with us at http://support.trionworlds.com. The folks in Customer Service [..]
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5:11 pm, December 12, 2016
Quote:
Originally Posted by Baelron
Hello and our apologies for the delay in responding to your purchasing issues. We appreciate your continued patience. Our customer sup [..]
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5:11 pm, December 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Mystorm
But most important instead of stringing us along, waste [..]
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5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
We will get back to you as soon as possible Hajant. Just keep in mind that multiple requests regarding the same issue won't expedite t [..]
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7:11 am, December 11, 2016
Quote:
Originally Posted by TrionBrasse
The best way to contact Customer Support is by submitting a ticket via support.trionworlds.comWe stopped doing emails and phone su [..]
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5:11 pm, December 10, 2016
New RacesThe Dwarven race has been added. Dwarves are a member of the Nuia Alliance and begin their journey in the Aubre Cradle Zone.
They have unique story and lore quests to guide their adventure fr [..]
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5:11 pm, December 10, 2016
Bug FixesA bug that caused chat settings to be lost between logins has been fixed.
Fixed a bug where a deleted character’s name remains visible in the nation member list.
Resolved an issue w [..]
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5:11 pm, December 9, 2016
Quote:
Originally Posted by Baldr
Sorry to hear that you are having these issues. Please double check your sound card drivers that they are up to date. If they are and yo [..]
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5:11 pm, November 30, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with patron or purchases, please submit a support ticket at support.trionworlds.com so that our Customer Service te [..]
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7:11 am, November 26, 2016
Quote:
Originally Posted by Amary
Hi there!Specifically for the Hellwing Pegasus:For several hours this morning the game was delivering an incorrect item ID that containe [..]
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