8:11 am, April 4, 2018
ArcheAge Twitter Giveaway
Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED.
The ArcheAge [..]
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8:11 am, April 4, 2018
Quote:
Originally Posted by Muzzy
Hi everyone!The European ArcheAge servers will be unavailable at 1:00 PM UTC (PDT +7) on April 5th for weekly maintenance and scheduled [..]
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8:11 am, April 4, 2018
Quote:
Originally Posted by Muzzy
Hi everyone!The North American ArcheAge servers will be unavailable at 10:00 AM PDT on April 5th for weekly maintenance and scheduled se [..]
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8:11 am, April 4, 2018
Quote:
Originally Posted by Muzzy
ArcheAge Twitter Giveaway Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREA [..]
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6:11 pm, March 27, 2018
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by jahlon
9 nowTick tock
Haha man, i could tell you stories. TL;DR [..]
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5:11 pm, February 14, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Hello Adventurers!Unfortunately, the team has run into a naming problem this evening while attempting to clear out the ol [..]
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5:11 pm, February 14, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Hello Adventurers!Unfortunately, the team has run into a naming problem this evening while attempting to clear out the ol [..]
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7:11 am, January 3, 2018
Quote:
Originally Posted by Muzzy
1st NA DDoS Attack got 10 days patron + coins/event stuffBy the time we granted the patron, we were already in the 2nd NA DDoS attack, s [..]
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7:11 am, November 30, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Muido
Cant say im surprised. What about patch notes? Im sure pe [..]
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7:11 am, November 28, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Cirran
The funniest thing is that they delayed PTS because, BAS [..]
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7:11 am, November 23, 2017
Afternoon,
Unfortunately, we received a build today that could not be deployed on the PTS server. We have requested the correct build, however, we will not be in the office tomorrow the 23rd or Friday [..]
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7:11 am, November 23, 2017
Quote:
Originally Posted by Muzzy
Afternoon,Unfortunately, we received a build today that could not be deployed on the PTS server. We have requested the correct build, ho [..]
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7:11 am, November 8, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers,This week's maintenance has been delayed until later in the week. We'll provide an update on this when we have the exa [..]
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8:11 am, October 28, 2017
Hello Adventurers,
We've been working with XL to get a fix for the missing UCC on Eanna. Both Trion and XL have tried many approaches, and XL finally found one that works! I'll lay out the details be [..]
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8:11 am, September 30, 2017
Hello Adventurers,
We've temporarily swapped the store back to the Faelight Wings Crate while we verify the contents of the Milkmaid Crate with XLGAMES - Stay Tuned.
We want to be 100% sure that we' [..]
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8:11 am, September 30, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers,We've temporarily swapped the store back to the Faelight Wings Crate while we verify the contents of the Milkmaid Crat [..]
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6:11 pm, September 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers,As explained in our earlier Evolution announcement, we will be bringing the European ArcheAge serve [..]
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8:11 am, September 10, 2017
Good evening everyone,
It’s 10:10 PM here in Austin, and the Trion and XL teams just got done with dinner. We sat down over some Chinese in the training room and talked about a variety of th [..]
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6:11 pm, August 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So I can now see that the 24 hour land block is a controversial decision for some folks here, and I'd like to talk throug [..]
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8:11 am, August 23, 2017
Quote:
Originally Posted by Celestrata Bloodsong
3:32 AM UTC: Unfortunately, we need to extend by one more hour for tonight's work, due to an unexpected delay. Apologies [..]
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6:11 pm, August 11, 2017
Quote:
Originally Posted by Tinen
Quote:
Originally Posted by Celestrata Bloodsong
Heard Tinen fixed it. :)
That I did! The full [..]
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8:11 am, July 15, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Orio
7th july. But yes, It would be nice to keep web updated. M [..]
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8:11 am, July 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Looks like this didn't get passed around as far as we'd like on Friday. Yes, this is an error -- one we're looking to get [..]
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8:11 am, July 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Nerrivic
Yeah exactly, I thought the same thing when I read the [..]
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8:11 am, June 30, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the delay. Our team is working through the queue and they'll reply as soon as they can!
Jump to p [..]
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6:11 pm, June 26, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! I took a look at your ticket and confirmed it was moving up the queue, so our CS team will reply as soon as [..]
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8:11 am, June 22, 2017
Quote:
Originally Posted by Muzzy
On Twitch:While I am the first person to agree with you, adamantly, that Twitch is where the gamers are, and thus where the potential ne [..]
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8:11 am, June 13, 2017
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WI [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion_Mobi
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions NO PURCHASE NECESSARY TO EN [..]
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8:11 am, May 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still in the queue, and our team will follow-up with you as soon as they can. Sorry for th [..]
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8:11 am, May 5, 2017
Quote:
Originally Posted by Celestrata Bloodsong
6:00 AM UTC Update: We apologize for the long delay, but the problem has been fixed and the servers are back open! Thanks [..]
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8:11 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the delay. Your ticket is still moving up the queue, and our CS team will reply as soon as they can!
[..]
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6:11 pm, April 17, 2017
Quote:
Originally Posted by Celestrata Bloodsong
We know it's been a long wait guys, but this isn't a delay of translation or anything like that. Update 3.5 has come out [..]
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8:11 am, April 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Spring Garden Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A [..]
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8:11 am, April 8, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The Golden Tree Event Begins April 19th! – You need Lunarite? This is the event for you! Starting [..]
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8:11 am, April 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The Golden Tree Event Begins A [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Unfortunately, ticket volume is higher than normal and causing some delays, but we will address your ticket as soon as we are able.
[..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Labor Madness Sweepstakes Official Rules and Conditions The ArcheAge® Labor Madness Sweepstak [..]
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7:11 am, March 21, 2017
Quote:
Originally Posted by Hesk
Hello DeliaCat, I've confirmed your ticket is in the queue to be addressed. I apologize for any delay, as our ticket volume is higher tha [..]
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7:11 am, March 8, 2017
Quote:
Originally Posted by Hesk
Unfortunately, our current ticket volume is causing some delays. We will address your issue as soon as we are able, and we do apologize f [..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the delay. It looks like our CS team responded to your ticket about 45 minutes ago, so please check your tic [..]
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5:11 pm, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the delay, but I confirmed your tickets were still moving up the queue. Our CS team will respond as soon [..]
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7:11 am, February 17, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! Your ticket is still being investigated, and our CS agent will follow-up with you as soon as they can.
[..]
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5:11 pm, February 14, 2017
Quote:
Originally Posted by Hesk
Hello and thank you for the reports! Unfortunately, our queue volume is higher than normal, so we are experiencing some delays. We will a [..]
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5:11 pm, January 25, 2017
Quote:
Originally Posted by TrionBrasse
UPDATE, 3:04 AM PST: The NA update is very likely going to be delayed. We have seen the EU servers adversely affected by the lates [..]
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5:11 pm, January 24, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, our ticket volume is higher than normal and this is causing some delays, but we will address your ticket as soon as [..]
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7:11 am, January 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Had to dig for a while to find your questions, but here they are. Mostly, these questions did not get answered at the tim [..]
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7:11 am, January 21, 2017
Update: Due to a set of differences between this list and the previously posted list, we are delaying this set of changes to March 3, 2017. Make sure to save your loyalty for one of your favorite item [..]
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7:11 am, January 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hi all! So, as stated before, you guys are right to point out the difference between the two lists, and for that we apol [..]
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7:11 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket is still moving up the queue, so one of our CS agents will reply as soon as they can! I'm sorry for the d [..]
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5:11 pm, January 18, 2017
Quote:
Originally Posted by Hesk
Hello! I do apologize for the delay, as our ticket volume is higher than normal. We will address your issue as soon as we are able to.
[..]
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5:11 pm, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm sorry for the delayed response! Our CS team is working as fast as they can to take care of the tickets coming in, [..]
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7:11 am, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! I just checked your ticket and it looks like GM Carbyl was able to help you out. Thanks for waiting!
[..]
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5:11 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue for a response, and will be responded to as soon as we are able. I apologize for any de [..]
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7:11 am, January 6, 2017
Quote:
Originally Posted by Celestrata Bloodsong
This is something that has been reported many times and are aware of, and it's something we continue to work on with XLGA [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Ephemiel
I did that, it's been 5 days and your dear support has done no [..]
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5:11 pm, December 17, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Otama! Our CS team is working as fast as they can to get caught up on the recent surge of tickets, and I conf [..]
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7:11 am, December 17, 2016
Quote:
Originally Posted by Celestrata Bloodsong
No, it will be coming, it's just delayed while we focus on the other issues the game is experiencing, as stated in our St [..]
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5:11 pm, December 12, 2016
Quote:
Originally Posted by Baelron
Hello and our apologies for the delay in responding to your purchasing issues. We appreciate your continued patience. Our customer sup [..]
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5:11 pm, December 10, 2016
ArcheAge: Revelation Skill Changes & New SkillsGeneral Skill/Stat ChangesIncreases and decreases to Critical Damage now display their real amounts. (Previously, this stat was displayed &ld [..]
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5:11 pm, December 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
3:20 PM UTC Update: Our work continues and we are postponing our launch by another 30 minutes to 4:00 PM UTC. Thank you f [..]
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7:11 am, December 1, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge: Revelation Skill Changes & New SkillsGeneral Skill/Stat ChangesIncreases and decreases to Critical Dama [..]
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7:11 am, November 29, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by FluXIx
In the live stream we were told we would get the new ski [..]
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7:11 am, November 19, 2016
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Andromeda Delux
Gonna be a long wait before we get that change....sadly, w [..]
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6:11 pm, October 13, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Mordai
The game store page clearly states:"The opportunity [..]
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6:11 pm, October 5, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by raxar
Hi, I won the signed Orchidna poster! on one of your Live [..]
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8:11 am, October 5, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hi guys!So we've spoken and worked out the issue with the development team, and we'll be fixing the Daru Weapons tomorrow [..]
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8:11 am, September 29, 2016
Hello Adventurers!
We know many of you were excited and expecting the Masked Daru Weapons to go live with today's server restart, but unfortunately we need to temporarily delay this portion of the Se [..]
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8:11 am, September 29, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hi all! We're going to need to extend today's downtime by 30 more minutes. Apologies for the delay, and we'll see you bac [..]
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8:11 am, September 29, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys, I'll be writing up a larger explanation shortly, but the development team has requested to delay this portion o [..]
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8:11 am, September 29, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hello Adventurers! We know many of you were excited and expecting the Masked Daru Weapons to go live with today's server [..]
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6:11 pm, September 19, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Ryjami
Thank you so much!!!If in any way in wrong about the sit [..]
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8:11 am, September 17, 2016
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!Congratulations to Pantsu and Disaster on their Leviathan ****! – We heard that there was some sig [..]
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8:11 am, September 17, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!Congratulations to Pantsu and [..]
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8:11 am, September 16, 2016
Greetings Adventurers,
We realize that many of you are extremely eager to participate in the upcoming Blood in the Sand tournament. So eager that you've sent us a flurry of applications! In order to [..]
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8:11 am, September 16, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Everyoung
Are those application replied? I submit application a [..]
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8:11 am, September 10, 2016
Quote:
Originally Posted by Khrolan
Hi all,There's going to be an additional delay with the release of the September build on PTS. I've requested that PTS remain locked f [..]
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6:11 pm, August 9, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Zenny! I just checked on your ticket, and it looks like you received a response from one of our agents this m [..]
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8:11 am, July 29, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Zhariel! Due to the amount of tickets our CS team is currently working through, our response times have been [..]
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8:11 am, July 5, 2016
Quote:
Originally Posted by Hesk
Hello! Please follow these steps, and submit a support ticket at support.trionworlds.com if you continue having an issue. Please note it [..]
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6:11 pm, July 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Your ticket is still awaiting review, and I'm sorry for the delay. Our agents are working as fast as they can!
[..]
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6:11 pm, June 28, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Seplon! I just reviewed the ticket you have open, and it appears one of our CS agents responded to it yesterd [..]
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6:11 pm, June 28, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Jillana! I just reviewed your ticket, and it appears one of our CS agents was able to help resolve this for y [..]
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8:11 am, June 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the delay. I confirmed your ticket is in the queue and awaiting a response, so one of our CS agents will con [..]
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6:11 pm, June 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the delay. Our response times are currently longer than normal due to a recent spike in tickets, but our CS [..]
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8:11 am, June 25, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Summer Home Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A P [..]
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8:11 am, June 21, 2016
Quote:
Originally Posted by Khrolan
All,This is being looked into right now, sorry for the delay. We'll update this thread when we have more info.-Khro
Jump to [..]
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6:11 pm, June 18, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! A recent spike in tickets has caused our response times to be longer than usual. I confirmed your ticket was [..]
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6:11 pm, June 16, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Adny! I confirmed your ticket had been created successfully, so one of our CS agents will respond as soon as [..]
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6:11 pm, June 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Zetric! Sorry for the delay. I confirmed your ticket was created successfully, so one of our CS agents will respond as [..]
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6:11 pm, June 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the delay. We've seen a spike in tickets recently which means our average response time has been longer than [..]
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8:11 am, June 10, 2016
Quote:
Originally Posted by Kiwibird
ArcheAge® Movies of the Month: June 2016 ContestOfficial Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHAS [..]
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6:11 pm, June 7, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Zanidar! Our ticket inventory has spiked within the past week, which has caused our response times to be long [..]
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6:11 pm, June 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Tianz! Sorry for the delay. We're seeing a large number of ticket submissions recently, so our response time hasn't bee [..]
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6:11 pm, June 3, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! We're seeing a fairly significant increase in tickets recently, so our response times aren't as fast as we w [..]
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8:11 am, June 2, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Dragh
already did and no answer, i never get answers in tickets, i have [..]
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8:11 am, May 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Movies of the Month ContestOfficial Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHA [..]
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6:11 pm, May 25, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Sillyfish
Nope, literally got told I have to wait. Which is kind of fru [..]
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6:11 pm, May 20, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Sinne
Same. I tried all the methods and nothing. Since yesterday, I can [..]
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8:11 am, May 14, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Actually, Distant Shores got delayed twice and just ended up on this weekend. It was suppose to run earlier, but we had t [..]
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