8:11 am, June 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked on your ticket and it looks like our CS team was able to resolve your issue. Please let me know if stil [..]
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8:11 am, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! I've investigated your issue and confirmed your ticket is in queue. It will be addressed as soon as we are able. Unfortunately, we [..]
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8:11 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It doesn't look like you've contacted our CS team yet, so I'd submit a ticket and provide our team with a list of the [..]
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8:11 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we cannot assist with ban appeals on the forums. If you want to continue appealing your ban, please update your existi [..]
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7:11 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I reviewed your ticket, and I'm afraid this isn't something our CS team will be able to assist with. Sorry I can't do [..]
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7:11 am, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Dhelmises
Tried it, unplugged for 10 mintues. No success.
I [..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. If you wish to continue appealing your ban, you'll need to update your [..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we're not able to assist with ban appeals on the forums. If you wish to continue appealing your ban, please update you [..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we're not able to assist with ban appeals on the forums. If you wish to continue appealing your ban, please update you [..]
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5:11 pm, February 27, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by derplel
Dat moment when you are gonna buy patron for the alts but "Unable [..]
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7:11 am, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're unable to log in and submit a ticket, you can contact our CS team by simply sending an email to support@trio [..]
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7:11 am, February 21, 2017
Quote:
Originally Posted by Khrolan
Thanks for the feedback here, Aired and co. I'd have to ask XL about it but I'm pretty sure that if the synthium shards were unbound, [..]
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7:11 am, February 7, 2017
Quote:
Originally Posted by Baelron
Hello! Sorry to see this and we're happy to help! I've verified your ticket is currently in queue. Our customer support team will inve [..]
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7:11 am, February 2, 2017
A slew of animal companions are looking for aid at this time of year, and you, Adventurer, may be just the person to help! Visit Windscour Savannah and join the Pawesome Autumn Adoption Festival!Vis [..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by Celestrata Bloodsong
A slew of animal companions are looking for aid at this time of year, and you, Adventurer, may be just the person to help [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Unfortunately, we cannot assist with account bans on the forums. If you'd like to appeal your ban, please send an email to appeal [..]
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5:11 pm, January 23, 2017
Quote:
Originally Posted by Baelron
Hello Deefx! I've verified your ticket is currently in queue and our customer support team will reply to your incident as soon a possi [..]
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7:11 am, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. If you'd like to continue appealing your ban you're welcome to update [..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Please keep in mind that we cannot assist with ban appeals on the forums. If you wish to appeal your ban and have our C [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Since we can't assist with ban appeals on the forums, please send an email to appeals@trionworlds.com and our CS team will review [..]
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7:11 am, December 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble. We have some additional troubleshooting steps on our support page that you may wa [..]
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7:11 am, November 17, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! Go ahead and submit a ticket so our CS team can take a closer look at this. They may be able to help!
[..]
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7:11 am, November 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Oyranos! Go ahead and submit a support ticket so our CS team can investigate this. They may be able to help!
[..]
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5:11 pm, November 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Singty! I'm sorry for the confusion caused by the last response you received. However, the initial response you receive [..]
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7:11 am, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! If you can submit a support ticket at support.trionworlds.com, we'll be happy to look into this for you. There is a resolution to [..]
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5:11 pm, November 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hi! I just checked your account, and the charge listed on our end is 14.99 USD. I'm not sure what would cause taxes or additional [..]
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5:11 pm, November 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm sorry for the confusion! Unfortunately, the conclusion reached by our support team is correct. We cannot swap out [..]
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8:11 am, October 26, 2016
Quote:
Originally Posted by ZamboniChaos
Unfortunately, we're not able to assist with ban appeals on the forums. Please refer to your ticket if you wish to continue appea [..]
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6:11 pm, October 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Wildshot! I just reviewed your account and it appears our CS agent granted you the 4 missing APEX on 10/09. Let me know [..]
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6:11 pm, October 4, 2016
Quote:
Originally Posted by ZamboniChaos
Unfortunately, we simply don't offer restorations for items destroyed via regrading. This is due to the random nature of the regr [..]
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8:11 am, September 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the confusion. To answer your question, you won't keep any of the rewards you acquired as the hero of your c [..]
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8:11 am, September 21, 2016
Quote:
Originally Posted by ZamboniChaos
This appears to be the exact same issue that was reported in this thread. Please refer to my post there for more information.
[..]
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6:11 pm, August 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just reviewed the support ticket you submitted, and it appears our CS team was able to help update your email and al [..]
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8:11 am, August 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents recently responded to your support ticket, so please reply to your ticket if you st [..]
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6:11 pm, August 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Vesric! I've reviewed your ticket and it appears your account has been unbanned. When an account is hacked and banned, [..]
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8:11 am, July 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm afraid we can't assist with ban appeals on our forums. All appeals need to be directed to our Customer Support tea [..]
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8:11 am, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
As I mentioned in the previous thread, we are unable to discuss account bans on the forums. If you would like additional informat [..]
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6:11 pm, July 13, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! I'd suggest submitting a support ticket so our CS team can take a look at this. They may be able to help!
[..]
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6:11 pm, July 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Unfortunately, we cannot assist with ban appeals on the forums. Please refer to your ticket to continue appealing your [..]
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6:11 pm, July 4, 2016
Quote:
Originally Posted by Carthax
Submit a support ticket either through our support site at support.trionworlds.com, or by emailing us at support@trionworlds.com and w [..]
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6:11 pm, July 1, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks for the reports! I've forwarded this information to our dev team so they can investigate. Also, feel free to contact our C [..]
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6:11 pm, June 28, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Seplon! I just reviewed the ticket you have open, and it appears one of our CS agents responded to it yesterd [..]
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8:11 am, June 23, 2016
Quote:
Originally Posted by Hesk
Hello! These steps may help, but if you're still experiencing problems, please submit a support ticket to support.trionworlds.com.1. Unde [..]
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6:11 pm, June 16, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, please submit a support ticket directly at support.trionworlds.com. https://s [..]
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6:11 pm, June 14, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry those steps didn't help! I'd contact our CS team directly so they can investigate the issue further.
Jump to pos [..]
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6:11 pm, June 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having this problem, contact our CS team so they can take a closer look at this. They may be able to h [..]
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6:11 pm, May 25, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble with your purchase Krenic. If you contact our CS team directly, they may be able to help!
[..]
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6:11 pm, May 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there everyone! Sorry for the confusion. Our team is currently investigating this, and they're still trying to gather as much [..]
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8:11 am, May 20, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks for the update! Unfortunately, due to the randomness involved in Lunagem application, I'm afraid we won't be able to assis [..]
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8:11 am, May 1, 2016
Quote:
Originally Posted by ZamboniChaos
I'm afraid we don't assist with ban appeals on the forums. If you still want to appeal your ban, please refer to the ticket you'v [..]
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6:11 pm, April 19, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay Icsmatos! I reviewed your support ticket, and I'm afraid all I can do is repeat what GM Link has already stat [..]
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6:11 pm, April 17, 2016
Quote:
Originally Posted by Carthax
Sorry to hear that you've been having issues! If you still have issues, you can always try the steps on our support article below. If [..]
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6:11 pm, April 15, 2016
Quote:
Originally Posted by ZamboniChaos
No worries! It looks like you contacted our CS team and was able to get your Scarecrow Farm restored. Let me know if you need any [..]
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6:11 pm, April 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone. If you're still seeing this error, get in touch with our Customer Support team so they can investigate. When you do [..]
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7:11 am, March 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Mizeri! I'd suggest submitting a ticket so our CS team can take a look at this. They may be able to help!
Ju [..]
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5:11 pm, March 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't received your reward coins, go ahead and submit a support ticket so our CS team can help!
Ju [..]
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5:11 pm, March 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Dienah! Are you having a specific problem that Customer Support can take a look at for you? While it's true that CS can [..]
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7:11 am, March 6, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by WolfCouncil
Ticket number 564688Steam charged my card and took the mone [..]
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7:11 am, December 11, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Drunkenhero
No harm, no foul. Thanks for the help! So no ticket [..]
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7:11 am, November 12, 2015
A slew of animal companions are looking for aid at this time of year, and you, Adventurer, may be just the person to help! Visit Windscour Savannah and join the Pawesome Autumn Adoption Festival!Get [..]
View
7:11 am, November 12, 2015
Quote:
Originally Posted by Celestrata Bloodsong
A slew of animal companions are looking for aid at this time of year, and you, Adventurer, may be just the person to help [..]
View
8:11 am, October 6, 2015
Quote:
Originally Posted by Quillodon
Alright guys, believe it or not this actually might be good news for a related issue QA has been working on. I'll pass everything on [..]
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8:11 am, September 17, 2015
Quote:
Originally Posted by Celestrata
Hello Adventurer!Were you recently banned? If so, we're sorry to hear that! However, the forums are not the place to contest your i [..]
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8:11 am, August 28, 2015
Quote:
Originally Posted by Kiwibird
Quote:
Originally Posted by youtube Jasonwivart
Thanks Kiwi
Happy to help!
Quote:
[..]
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8:11 am, August 25, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by Pepperment
Trion's response? We don't care about patrons and the amount [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ravyn
I also tried uninstalling Glyph completely and doing the whole removing [..]
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6:11 pm, May 15, 2015
Quote:
Originally Posted by GM Fasti
Hey there Ravyn, I definitely want to help with this, but just wanted to be sure I am providing you with good info. When your game c [..]
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6:11 pm, May 2, 2015
Quote:
Originally Posted by GM Fasti
Some players have had issues with their graphics device being recognized. There is a discussion of steps that worked for quite a few [..]
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6:11 pm, April 26, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Luke322
When I update ArcheAge it stops when taking over. I need Help!!
[..]
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8:11 am, April 3, 2015
Quote:
Originally Posted by GM Fasti
It's unusual to have 0 files in the UDF folder. Keep in mind, as discussed in my linked post, there are two UDF folder. One is locate [..]
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5:11 pm, March 27, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Dalavar
Help! I have buyed Patron but it doesn't show up in the game. When [..]
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5:11 pm, March 15, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Zaralysong
Fixed! Thank you, Thank you, Thank you. I was worried I was go [..]
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5:11 pm, March 14, 2015
Quote:
Originally Posted by GM Fasti
It doesn't look like anything we have seen thus far shows compatibility issues with the latest updates and the game just yet. Let's t [..]
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5:11 pm, March 8, 2015
Quote:
Originally Posted by GM Fasti
Please activate your security applications. Follow the steps on this post to resolve that issue. It's not identical, but most of the [..]
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7:11 am, March 5, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by FluXIx
HELP! Scapes! Since GM cant!
It read like you encountered [..]
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5:11 pm, February 22, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Badone
Well it seems I had this same problem took me 11 times to finally ge [..]
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5:11 pm, January 22, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Tricorn
Attachment 8176 I still have over 91 days of Patron time status. [..]
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5:11 pm, January 9, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Tricorn
It worked!!! I'm back to 40-60 FPS!WOOHOO!!!
Yes! Very [..]
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5:11 pm, November 26, 2014
Quote:
Originally Posted by GM Fasti
Go ahead and check your ticket for an update. If you have any trouble, go ahead and update your ticket. We have a previous thread on [..]
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5:11 pm, November 16, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Poofighter
I got the same problem! How to solve this? Please help!
[..]
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5:11 pm, November 13, 2014
Quote:
Originally Posted by GM Fasti
We'll be happy to help! Go ahead and submit a ticket and post your ticket number in this previous thread on the same issue.Thanks for [..]
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