7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. My suggestion would be to remove all ArcheAge related files from your computer and perform a cl [..]
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5:11 pm, November 1, 2016
Quote:
Originally Posted by ZamboniChaos
Re-installing would be a good step to try, but if that doesn't help I'd submit a ticket so our CS team can investigate further!
[..]
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6:11 pm, September 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You can download the Glyph client directly by clicking on this link. If you're still having problems after installing [..]
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8:11 am, August 11, 2016
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new options for swapping between accounts. Patch NotesGlyph Registratio [..]
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8:11 am, August 11, 2016
Quote:
Originally Posted by Fasti
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new op [..]
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6:11 pm, July 31, 2016
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Originally Posted by Carthax
I'd check to make sure that it's not asking you to install to a different file path, or if you had originally installed it somewhere t [..]
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8:11 am, July 8, 2016
Quote:
Originally Posted by Carthax
Quote:
Originally Posted by mishikal
I got prompted for a glyph update today. As soon as it finishes do [..]
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8:11 am, June 15, 2016
Glyph Beta has added some very cool new stuff so be sure to opt in to be a Beta tester! UpdatesChanged look and feel of Sign-In dialogues.
Streamlined new account creation.Can quickly create a bran [..]
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8:11 am, June 15, 2016
Quote:
Originally Posted by Fasti
Glyph Beta has added some very cool new stuff so be sure to opt in to be a Beta tester! UpdatesChanged look and feel of Sign-In dialogue [..]
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8:11 am, May 29, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there everyone! Sorry for the trouble. If you're still having this update loop problem and reinstalling Glyph didn't help, pl [..]
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6:11 pm, May 25, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Shinichan
thats not it, I cant even get to the part where im supposed t [..]
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6:11 pm, May 20, 2016
Quote:
Originally Posted by ZamboniChaos
It may sound drastic, but reinstalling ArcheAge may solve this problem. If you don't want to do that, could you provide a screens [..]
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8:11 am, May 17, 2016
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Originally Posted by Hesk
Hello Gantock! Please try un/re-installing using these steps, and if the issue continues to occur, please submit a helpdesk ticket at htt [..]
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8:11 am, April 14, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by link00102
Yeah this still isn't working for me. I've tried all the diff [..]
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8:11 am, October 14, 2015
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Originally Posted by Celestrata Bloodsong
After talking with the team, we're putting this into the same bucket as the FOV Mod and the KR Font mod. They are unsuppo [..]
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8:11 am, September 18, 2015
Quote:
Originally Posted by Celestrata
Hey guys! We've looked into this issue and it seems the issue can be solved by reinstalling the game. We've escalated the bug to XL [..]
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6:11 pm, September 12, 2015
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Originally Posted by Khrolan
The transparent character window is currently listed as a bug and we're working to hotfix it shortly after 2.0. It's a result of the c [..]
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6:11 pm, August 18, 2015
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Originally Posted by Celestrata
It may be because the PTS files have disabled HackShield and GameGuard, while the live servers still have HackShield running. This [..]
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6:11 pm, July 15, 2015
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Originally Posted by Celestrata
This is a known issue that we are tackling. Some users have had success in removing this issue by uninstalling and then reinstallin [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ravyn
I also tried uninstalling Glyph completely and doing the whole removing [..]
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8:11 am, May 1, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by AaronJBrown
So hey guys, I'm having a problem with the game as I see it is co [..]
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6:11 pm, April 26, 2015
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Originally Posted by GM Fasti
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Originally Posted by Orzosro
Id like to know as well since these instructions are not working fo [..]
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6:11 pm, April 24, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Losian
Do you perhaps recall the thread or have a link? I searched through [..]
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8:11 am, April 18, 2015
Quote:
Originally Posted by GM Fasti
Hey all!If you just installed the PTS and cannot get back into the live version, please check out my post here.When installing the PT [..]
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6:11 pm, April 5, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Whitebee
i tried all you said but it does not work
What you'r [..]
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8:11 am, April 5, 2015
Quote:
Originally Posted by GM Fasti
Can you describe further what steps you have taken? Did you remove the UDF folder because it was full of files? How many files were t [..]
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8:11 am, April 2, 2015
Quote:
Originally Posted by GM Fasti
Without knowing your specific version, it's hard to tell if it will work when you try to access live. There was a point in the beta w [..]
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6:11 pm, March 29, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by drongo
Problem solved, I read in another thread to go to task manager and s [..]
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5:11 pm, March 28, 2015
Quote:
Originally Posted by GM Fasti
Where are you installing Glyph and Archege to your PC?It's best to install both to the default location on your C: drive, if at all p [..]
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7:11 am, March 25, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Yazginki
the glyph stopped working so i did all the steps tried reinstallin [..]
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5:11 pm, March 21, 2015
Quote:
Originally Posted by GM Fasti
Hey there, For anyone with trouble installing Glyph, please activate your firewall and antivirus software. Once it is enabled, check [..]
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5:11 pm, March 18, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Maoooo
Thanks it's installing perfectly.You save my day
Awesome [..]
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7:11 am, March 15, 2015
Quote:
Originally Posted by GM Fasti
For anyone having an issue installing Glyph, the first thing you'll want to do is uninstall/delete any current Glyph files from your [..]
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5:11 pm, March 13, 2015
Quote:
Originally Posted by GM Fasti
Follow the steps outlined here for me.The most important being deleting the Glyph folder from AppData. Once that is done, installatio [..]
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5:11 pm, March 12, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by SDG Netero
i just resolve this unistalling the game and reinstalling. thank [..]
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5:11 pm, March 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Katuro
I´ve installed Glyph on my extern database ( Toshiba 1TB ) [..]
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5:11 pm, March 8, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Citizenfive
I have the same problem on 2nd pc. I have done all of the sugge [..]
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5:11 pm, January 30, 2015
Quote:
Originally Posted by GM Fasti
Try the troubleshooting steps I posted on this other thread regarding Glyph. Post there if you continue to have trouble.
J [..]
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5:11 pm, January 28, 2015
Quote:
Originally Posted by GM Fasti
For anyone who is having this issue, please make sure you've tried the steps discussed below. Once you have tried all of these steps, [..]
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5:11 pm, January 9, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Sereddar
Sorry, i'm kinda noob xD does that mean uninstalling glyph, then i [..]
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5:11 pm, January 8, 2015
Quote:
Originally Posted by GM Fasti
Hey Blastguy,Do me a favor and try these steps and let me know if you continue to have this error. First up, restart your computer wi [..]
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5:11 pm, January 7, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Pokih
I dont have steam installed. I still cant install glyph since the las [..]
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5:11 pm, December 28, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Conch
I just bought a new computer and downloaded the game that I pay for a [..]
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5:11 pm, December 21, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Mercykilled
Ok, after another attempt the Error 1004 occured once more. I [..]
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5:11 pm, December 18, 2014
Quote:
Originally Posted by GM Fasti
If it's a new laptop, you may want to install DirectX files again, just to be save. Newer laptops don't come with DirectX 9 files ins [..]
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5:11 pm, December 13, 2014
Quote:
Originally Posted by GM Fasti
Make sure to follow our Glyph troubleshooting steps, specifically, removing Glyph and downloading it again.If those steps don't resol [..]
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5:11 pm, December 12, 2014
Quote:
Originally Posted by GM Fasti
Where do you have Glyph installed? Where are you installing ArcheAge? If the problem is still happening, make sure to thoroughly uni [..]
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5:11 pm, November 26, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Haiashi
I tried everything, I tried to delete the folder asc and to manuall [..]
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7:11 am, November 23, 2014
Quote:
Originally Posted by GM Fasti
Hey there Pirateshark! You mentioned already installing DirectX 9, but just to confirm, was this the version you installed?If not, go [..]
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5:11 pm, November 16, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Neycon
I have try that but i stuck at the new Update progress
[..]
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5:11 pm, November 14, 2014
Quote:
Originally Posted by GM Fasti
As a first step, try going into your antivirus and firewall applications and set the full Glyph and ArcheAge folders as exceptions. I [..]
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5:11 pm, November 14, 2014
Quote:
Originally Posted by GM Fasti
Our version of the client is managed separately from the Korean language version, so there isn't a way to switch between the two regi [..]
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7:11 am, November 6, 2014
Quote:
Originally Posted by GM Hummingbird
Quote:
Originally Posted by artist
Is that why when I try to launch Glyph it comes up with some f [..]
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