8:11 am, April 2, 2018
Quote:
Originally Posted by Celestrata Bloodsong
One of the problems we have with this particular email send is that we can't contact anyone who opted out of our newslett [..]
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5:11 pm, March 19, 2018
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by R3D3
Same here , the GM now wants a detailed list of all missing items ( [..]
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7:12 am, March 8, 2018
Quote:
Originally Posted by Muzzy
Our team has potentially found a way to restore the mails lost. We're aiming for next week's maintenance to deploy the fix. We've alread [..]
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7:11 am, December 31, 2017
It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be freed up for use by new and active players.
We will release the names of characters that have not l [..]
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7:11 am, December 31, 2017
Quote:
Originally Posted by Muzzy
It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be freed up for use by new and active p [..]
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6:11 pm, September 9, 2017
Quote:
Originally Posted by Tinen
That is correct - the mail system worked so well it carried over those old tax mails. You can ignore those from the old servers.
[..]
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6:11 pm, August 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So I can now see that the 24 hour land block is a controversial decision for some folks here, and I'd like to talk throug [..]
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8:11 am, July 22, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by bigfishers
@ Muzzy. What is the official time on the mail then. [..]
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8:11 am, June 3, 2017
Quote:
Originally Posted by Khrolan
OP updated with some 3.5 commands: Don't make me grind, fluffy! - This command grants 10m exp and can be used repeatedly. There's a g [..]
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5:11 pm, February 5, 2017
Quote:
Originally Posted by Carthax
I would make sure that you have noreply@trionworlds.com added to your safe contacts list, and if you're using gmail, to check your pro [..]
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7:11 am, January 16, 2017
Quote:
Originally Posted by Celestrata Bloodsong
An update to the above announcement: Our teams will be removing the siege Peace Fund mails directly from your inbox if yo [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by Trion_Mobi
Hey everyone, hope you all enjoyed the holidays! Thank you all for your contest email entries so far and you can sign-up to become [..]
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7:11 am, December 11, 2016
Quote:
Originally Posted by TrionBrasse
The best way to contact Customer Support is by submitting a ticket via support.trionworlds.comWe stopped doing emails and phone su [..]
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7:11 am, December 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Just to confirm again, yes, codes are being sent out. The email send is HUGE, so it's going to take all day for the email [..]
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8:11 am, September 16, 2016
Greetings Adventurers,
We realize that many of you are extremely eager to participate in the upcoming Blood in the Sand tournament. So eager that you've sent us a flurry of applications! In order to [..]
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6:11 pm, April 20, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Hunterflayk
My account was banned unfairly. It has more than a week I'm [..]
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8:11 am, April 2, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Aserghui
Do you have the support transcript? WE would be intere [..]
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7:11 am, March 16, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hi guys, Unfortunately we've just caught an error in our automated systems that issued an incorrect ban or warning to us [..]
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7:11 am, March 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Snot
I received an email asking me to do a survey, need to know [..]
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5:11 pm, January 14, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Tinypoke
Does that include mails already in the mailbox? or new [..]
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7:11 am, January 14, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The European ArcheAge servers will be unavailable at 2:00 AM GMT (PST+8) on Friday, January 15th for weekly m [..]
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7:11 am, January 14, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The North American ArcheAge servers will be unavailable at 8:00 AM PST (GMT-8) on Thursday, January 14th for [..]
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7:11 am, December 16, 2015
12/15 1:50 PM Update: The Ship Scrolls have gone out and should now be in everyone's inbox. Gold is going out next, but this may have to be directly applied to your account rather than mailed. We are [..]
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8:11 am, October 3, 2015
Quote:
Originally Posted by TrionBrasse
This is a really unfortunate event, but very, very common when dealing with recurring payments, banks and Paypal. It honestly has [..]
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6:11 pm, September 13, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by SierraK
Same. I have two 55's on NA servers, and my Shatigon alt is 52 - [..]
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6:11 pm, September 10, 2015
Good evening everyone!
It's our final hours before we begin the merge, and we wanted to get as much information as we could wrapped up into one thread for everyone to read. The information below will [..]
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8:11 am, September 10, 2015
Quote:
Originally Posted by Celestrata
Good evening everyone! It's our final hours before we begin the merge, and we wanted to get as much information as we could wrappe [..]
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8:11 am, September 3, 2015
Saw someone mention that there should be one and thought that was a good idea so here, here is a consolidated list of Answers from the Official Q/A sessions regarding Merge/Transfers ; non-Merge-perti [..]
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8:11 am, August 29, 2015
Quote:
Originally Posted by Link
This will not mess with your transfer status. System mails will still come through even when you are locked. Any remaining system mails i [..]
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8:11 am, August 28, 2015
The answers below are a combination of the latest information from both us here at Trion and the team at XL to the questions you have asked. If you have a new question, or one of your questions hasn&a [..]
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8:11 am, August 26, 2015
After a year filled with huge battles, victories, defeats, and plenty of hurdles along the way, we’re ready to party! Grab your fireworks and party hats and join us in Erenor for a very spec [..]
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8:11 am, August 26, 2015
Greetings Adventurers!
The day has come for the server transfers to begin! While we know that many of you are eagerly awaiting the transfers, we are still performing some final testing and maintenance [..]
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8:11 am, August 15, 2015
Below are the various questions that were tackled on today's livestream. For those of you who have additional questions, please visit the Ask XL and Trion thread!
The full livestream can be re-watche [..]
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8:11 am, August 15, 2015
Quote:
Originally Posted by Celestrata
Below are the various questions that were tackled on today's livestream. For those of you who have additional questions, please vis [..]
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8:11 am, August 15, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by Lynnara
So our storage chests will not be packed up and mailed to us? Wha [..]
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8:11 am, August 1, 2015
Quote:
Originally Posted by Celestrata
If they have been banned and wish to appeal, please contact us at appeals@trionworlds.com. They should have emails in their inbox d [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by listen2you
Same problem, no authentication mails. Ticket number: 174924
[..]
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6:11 pm, May 1, 2015
Quote:
Originally Posted by GM Fasti
The appeals team will respond as soon as possible. They will need to investigate before they can provide additional info. Please wait [..]
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8:11 am, April 25, 2015
The omen of Dread Prophecies is upon us and with it comes our next ArcheAge screenshot contest. Ten artful in-game photographers will each win Dread Prophecies prizes!Omen of Dread Prophecies Screens [..]
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8:11 am, April 25, 2015
Quote:
Originally Posted by Morgana
The Omen of Dread Prophecies is upon us and with it comes our next ArcheAge screenshot contest. Ten artful in-game photographers wil [..]
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8:11 am, April 18, 2015
Quote:
Originally Posted by Scapes
Added the new commands to the OP:"Shiver me timbers Fluffy!": Sends you mails with ships, components, and much more."Wha [..]
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6:11 pm, April 3, 2015
Quote:
Originally Posted by GM Fasti
Glad it's working! Sorry for the delay, but some email domains take longer to provide the emails than others. If you have any trouble [..]
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7:11 am, March 18, 2015
Quote:
Originally Posted by GM Fasti
EntropicTaipan, it looks like you're all fixed up now. I wasn't able to find a ticket for you, ExplicitVoid. Please submit one as soo [..]
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7:11 am, January 13, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Azaya
Despite the gold spammers being a huge problem. Blocking a character d [..]
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5:11 pm, January 9, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by alanc43
What gives guys, how can my account with mobile authenication code [..]
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5:11 pm, December 26, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Kurita
is it only for gmail users?what about german adresses like provider [..]
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7:11 am, December 21, 2014
Quote:
Originally Posted by GM Fasti
Hey everyone,We just made some changes on our side, so can those of you with this issue try signing into Glyph for me again? We want [..]
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5:11 pm, November 28, 2014
Quote:
Originally Posted by GM Fasti
If you use Gmail there is a folder in the Inbox called Promotions. Most of our mail gets sent there, so make sure you check it, just [..]
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5:11 pm, November 19, 2014
Quote:
Originally Posted by GM Fasti
If you're not receiving these emails after going through the information on this article, you can submit a ticket to change the email [..]
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5:11 pm, November 1, 2014
Quote:
Originally Posted by GM Fasti
The RIFT Authenticator is really a Glyph Authenticator, so you're covered. You can select to remember your location in Glyph and it w [..]
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7:11 am, October 31, 2014
Quote:
Originally Posted by GM Hummingbird
If you feel you were wrongfully banned and would like to appeal this ruling, you must email appeals@trionworlds.com from the em [..]
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7:11 am, October 30, 2014
Quote:
Originally Posted by GM Hummingbird
Hey guys, Looks like there's been some confusion on how to appeal your accounts, so I figured I would offer some clarification. [..]
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