8:11 am, April 19, 2018
Quote:
Originally Posted by Muzzy
Currently Cross Server Arena on NA is not functioning properly and we're having XL address it on their end. As with most fixes, they com [..]
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8:11 am, April 17, 2018
Quote:
Originally Posted by Muzzy
The Family Fishing is currently disabled, and is being looked at by XL. They will decide if it needs a rework, or is going to be removed [..]
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6:11 pm, April 15, 2018
Quote:
Originally Posted by Shiden
Hey everyone, these bans have been reversed. If you still have problems logging in, log out of glyph completely, and restart it. We are [..]
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8:11 am, April 11, 2018
Quote:
Originally Posted by Tinen
Greetings, everyone!We're aware that Conviction is currently not available, and the team is working to bring it back as soon as possible [..]
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6:11 pm, April 10, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Hello ArcheAge Adventurers,We are aware that both Nui and Thunderwing are currently unavailable, and our teams are workin [..]
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6:11 pm, April 8, 2018
Quote:
Originally Posted by Khrolan
All,[1:51 AM PDT] We've recognized that the NA Fresh Start server (Nui) is currently unavailable. We're diagnosing the issue and the [..]
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6:11 pm, April 8, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers, In order to address the database issue present in the game, we will need to bring down the server [..]
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6:11 pm, April 8, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers,In order to address the database issue present in the game, we will need to bring down the servers [..]
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6:11 pm, April 5, 2018
ArcheAge: Legends Return Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Legends Return!Summon the might of the ancient Dragon Flights& [..]
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6:11 pm, April 5, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Skills General Adjusted the names and functionality of specific debuffs: Freeze is now called Frostbite.
Deep Freeze is [..]
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8:11 am, March 28, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,We have been mitigating a slew of DDoS attacks. There have been a number of disconnects, most of which occur during th [..]
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7:12 am, March 14, 2018
Quote:
Originally Posted by Quillodon
Hey blycee!No official Trion skill change list yet, since we're still receiving text changes from XL. (No joke, they literally just [..]
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7:11 am, March 5, 2018
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by manastars
So shield defense pen only works with physical damage?
[..]
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7:11 am, February 20, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Hello Adventurers, Coming up with 4.5, we're going to have a chance to adjust boss spawn timers. We know this is always [..]
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7:12 am, February 13, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,These are the February updates to ArcheAge. They are very much subject to change! We are currently confirming these ch [..]
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7:12 am, February 8, 2018
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Doncella
Hi, I got a question about gems, are we able to extract t1 gems f [..]
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7:11 am, February 3, 2018
Quote:
Originally Posted by Muzzy
This post has spawned a lot of conversation around the topic of exploits, especially surrounding Levi. One of those posts ( http://forum [..]
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7:11 am, February 3, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,I brought this up with the team and Khrolan was able to take some time to read and respond. These are answers directly [..]
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5:11 pm, January 22, 2018
Quote:
Originally Posted by Quillodon
Hello Kfiggz!While the sidequests HAVE been changed in recent updates to speed up leveling, you should still be seeing yellow sidequ [..]
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5:11 pm, January 12, 2018
Quote:
Originally Posted by Fasti
Greetings,Our team is currently working to resolve the issue preventing players from accessing NA servers. We'll post regular updates un [..]
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7:11 am, December 22, 2017
Quote:
Originally Posted by Muzzy
This is a topic we are currently discussing with XL. We can't yet say if it will or won't be a feature that XL will put into our regiona [..]
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7:11 am, December 19, 2017
Quote:
Originally Posted by Muzzy
Hi all,This was a feature XL released in korea, but after the community expressed their displeasure, it was removed. It found its way in [..]
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7:11 am, December 13, 2017
ArcheAge: Maelstrom Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Maelstrom!Organize your raids with the new Raid Bulletin Board & [..]
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7:11 am, December 1, 2017
Quote:
Originally Posted by Tinen
Greetings, testers!I've compiled a list of known issues with the 4.0 build that is available for testing on PTS. This list will be updat [..]
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7:11 am, November 1, 2017
Quote:
Originally Posted by Tinen
Hey folks - we're investigating the connection issues with Aranzeb currently, which is unrelated to the maintenance tomorrow morning.
[..]
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6:11 pm, October 24, 2017
Quote:
Originally Posted by Tinen
Hey folks, just wanted to give you an update here real quick. Our network team has identified an issue and are working to resolve it cur [..]
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8:11 am, October 21, 2017
Quote:
Originally Posted by Quillodon
Looks like it's just mislabeled. View the 2nd one from 10/20, currently has the Trove icon on it.I'll let the steam folks know =)
[..]
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8:11 am, October 10, 2017
Quote:
Originally Posted by Muzzy
Yo Edwardo,We don't have a plan yet to share with the players regarding transfers. I honestly don't know if the ideas you've stated woul [..]
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8:11 am, October 5, 2017
Quote:
Originally Posted by Muzzy
Hey all, the game came back up on time. If you are currently having issues, Please contact Support@trionWorlds.com and create a ticket s [..]
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8:11 am, September 15, 2017
Quote:
Originally Posted by Muzzy
We are aware NA server Thunderwing is currently down. Stay tuned for more information!Update 1 5:15: We're working on a restart. This ca [..]
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8:11 am, September 10, 2017
Good evening everyone,
It’s 10:10 PM here in Austin, and the Trion and XL teams just got done with dinner. We sat down over some Chinese in the training room and talked about a variety of th [..]
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6:11 pm, September 9, 2017
Quote:
Originally Posted by Muzzy
Even with these issues, they are all being worked on currently because we have gotten great feedback from players and solid teamwork fro [..]
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8:11 am, September 3, 2017
Quote:
Originally Posted by AppleGod
Greetings, testers! PTS is currently unavailable for various tests that are supposed to completed at 7PM PDT on 9/2/2017 which is 3 [..]
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6:11 pm, August 25, 2017
Quote:
Originally Posted by Tinen
Greetings, testers!I've got good news! PTS has been unlocked, and is available for public testing once again. As a warning, it is likely [..]
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8:11 am, August 18, 2017
Quote:
Originally Posted by Muzzy
Hi all,The image in the email is correct, not the header of the email."We are currently offering free server transfers to all playe [..]
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8:11 am, August 9, 2017
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Dajalolzz
@Quillodon @Muzzy I think XL would probably side with whatever t [..]
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8:11 am, July 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, and one of our CS agents will reply as soon as possible. They're currently working [..]
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8:11 am, July 14, 2017
Quote:
Originally Posted by Muzzy
Our team is currently looking into a solution for this. They have already identified the cause. Thank you for your patience in this.
[..]
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8:11 am, July 6, 2017
Quote:
Originally Posted by Muzzy
Hi Nedrapter,So KR release is splitting the release of weapons as they make them, but we wanted to be fair to all weapon type users and [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for the report. If you are currently online, please update your tickets and we will be happy to investigate.
[..]
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8:11 am, June 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Xhisors
Side note, how long is this marketplace subscription go [..]
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6:11 pm, June 19, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Okay guys, I just read through all of this thread, and I feel as though we need to make a few points clear:1. As we said [..]
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8:11 am, June 10, 2017
Quote:
Originally Posted by Muzzy
Hi Oreorule,Currently the only game that gets livestreams other than Friday is Atlas Reactor, and that's because I take the time out of [..]
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8:11 am, June 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
7:30 PM PDT Update: The servers are now open! Enjoy Erenor Eternal, everyone! Please make sure to check out the known iss [..]
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8:11 am, June 3, 2017
[QUOTE=Morgana;2601999]UNDER CONSTRUCTIONThe notes in purple text are currently a work in progress. This means that they are not yet final, and are subject to rewording for clarification, balance adju [..]
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8:11 am, May 23, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Support's turnaround time is currently around 1 - 2 days. For a situation like this, they will be able to help you retrie [..]
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8:11 am, May 18, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by GrapeJam
I'm not saying it's hard to single plant, just to be clear. I d [..]
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8:11 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is currently investigating and it appears to be a display bug that's causing this. Instead of all of your Pat [..]
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8:11 am, April 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This promotion is currently on-hold due to an error with one of the items. More information in this thread!
[..]
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8:11 am, April 22, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding starts on April 25 with maintenance! – Next week you can take a walk [..]
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8:11 am, April 22, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding [..]
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6:11 pm, April 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're currently logged into your account in Glyph, please log out and back in if you're still having problems.
[..]
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8:11 am, April 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I've logged a bug report for this issue, and the team is currently investigating. Thanks for the info!
Jump [..]
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8:11 am, April 14, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by CasualPlayer
When does this healing / bloodlust bug finally get fixed? [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by Celestrata Bloodsong
For the legacy AH, the reason they remain separate is due to transaction volume. There's only a certain amount of transac [..]
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7:11 am, March 21, 2017
Quote:
Originally Posted by Hesk
Hello DeliaCat, I've confirmed your ticket is in the queue to be addressed. I apologize for any delay, as our ticket volume is higher tha [..]
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5:11 pm, March 17, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Expendable
Unless you are a Trove player. Who is this Cel [..]
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7:11 am, March 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It will likely take several days for you to receive a reply due to the amount of tickets we're currently working throu [..]
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7:11 am, March 10, 2017
Quote:
Originally Posted by Baelron
I've verified your ticket is currently in queue. Our customer support team will review your account and reply back to your ticket as s [..]
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5:11 pm, March 7, 2017
Quote:
Originally Posted by Baldr
Hey there! I have checked and do not see any issues currently. If you are still having issues please submit a ticket with our CS agents [..]
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7:11 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Oyranos
Hellosince the recent missing patron days issue, I decided to l [..]
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7:11 am, February 25, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers,We're aware that the Vengeance server is unavailable, and the team is currently working to restore [..]
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7:11 am, February 15, 2017
Quote:
Originally Posted by Baelron
I've verified your ticket is currently in queue. Our support team will review and reply back to the incident as soon as possible.
[..]
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7:11 am, February 10, 2017
Quote:
Originally Posted by ZamboniChaos
If you're trying to connect to our EU servers, they're currently experiencing some problems. Our team is investigating now!
[..]
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7:11 am, February 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our response times are currently much longer than usual due to the amount of tickets in our queue. Our team is working [..]
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7:11 am, February 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! We're currently working on Prophecy now and we'll have it back online as soon as possible!
Jump to post. [..]
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7:11 am, February 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hi everyone!We'll be restarting all EU servers in order to fix the recent issues affecting the region. Estimated downtime is curr [..]
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7:11 am, February 7, 2017
Quote:
Originally Posted by Baelron
Hello! Sorry to see this and we're happy to help! I've verified your ticket is currently in queue. Our customer support team will inve [..]
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7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents is currently assisting you with this. Thanks for your patience!
Jump to [..]
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5:11 pm, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was still moving up the queue, so our CS team will respond as soon as they can! Keep in mind this may tak [..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team will take a look at your ticket as soon as they can. Please keep in mind it may take a few days due to the am [..]
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5:11 pm, January 29, 2017
Quote:
Originally Posted by Carthax
CorScor is very right. Between Fresh Start server tickets and Trove coming to consoles, we are currently experiencing an extremely lar [..]
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5:11 pm, January 29, 2017
Quote:
Originally Posted by Carthax
If you haven't already, I'd suggest submitting a ticket to our Customer Support team. We're currently experiencing a large volume of t [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Velena
How do I turn this **** off, I had my keyboard lighting [..]
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5:11 pm, January 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at this support article if you're still having problems. Keep in mind our NA servers are currently off [..]
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7:11 am, January 25, 2017
ArcheAge Version 3.0 Patch Notes -- January Update
The following release notes contain information about the ArcheAge January Update!General ChangesThe gold value of sport fish has been increased to [..]
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7:11 am, January 25, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 3.0 Patch Notes -- January UpdateThe following release notes contain information about the ArcheAge Janu [..]
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7:11 am, January 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This is due to a display bug that our CS team is currently looking into. That Patron time on your account should still [..]
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7:11 am, January 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 3.0 Patch Notes -- January UpdateThe following release notes contain information about the ArcheAge Janu [..]
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5:11 pm, January 23, 2017
Quote:
Originally Posted by Baelron
Hello Deefx! I've verified your ticket is currently in queue and our customer support team will reply to your incident as soon a possi [..]
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7:11 am, January 23, 2017
Quote:
Originally Posted by Carthax
We've currently experienced an incredibly large volume of tickets, which prevents us from being able to address each ticket in a promp [..]
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5:11 pm, January 22, 2017
Quote:
Originally Posted by Carthax
We're sorry to hear that. There are currently a large number of tickets in queue, and we're working to get to each one as soon as we p [..]
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7:11 am, January 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So to add in more information for the thread, based on what we discussed during the livestream. Our platform team has pi [..]
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7:11 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
Our response times have been much longer than usual due to the amount of tickets currently in our queue. Our CS team is working a [..]
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7:11 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket is still moving up the queue, so one of our CS agents will reply as soon as they can! I'm sorry for the d [..]
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7:11 am, January 18, 2017
To our Warborn and Dwarven adventurers,
Your chance to get the Ale Fairy or Ember Nymph pet is ending with the January Update! If you're a collector, a pet enthusiast, or you just like their skills, [..]
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7:11 am, January 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
To our Warborn and Dwarven adventurers, Your chance to get the Ale Fairy or Ember Nymph pet is ending with the January U [..]
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7:11 am, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our CS team is currently working through a large amount of tickets at the moment so our response times have been longe [..]
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7:11 am, January 13, 2017
Adventurers, we know many of you were affected by the recent sets of server downtime and errors that prevented you from logging in, and we want to offer you all a pack of compensation items. Our teams [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers, we know many of you were affected by the recent sets of server downtime and errors that prevented you from l [..]
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7:11 am, January 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
10:37 PM PST Update: We've received the patch from XLGAMES, and it is currently in testing and build deployment. The latt [..]
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5:11 pm, January 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Yep, we're aware of the black screens and the team is currently working to resolve them. More information is here: http:/ [..]
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5:11 pm, January 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Good morning Adventurers, Our team is currently working to address the black screen players may receive upon logging int [..]
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7:11 am, January 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! We are aware that Reckoning is currently showing as under maintenance and cannot be accessed at t [..]
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7:11 am, January 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! Due to the amount of tickets currently in our queue, it may be up to a week before you're able to receive a response. O [..]
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7:11 am, January 3, 2017
Quote:
Originally Posted by Link
Greetings Adventurers,Due to issues on Reckoning/Vengeance, the servers are currently being restarted at 10:30 PM PST tonight (11/2). We [..]
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5:11 pm, January 1, 2017
Quote:
Originally Posted by Carthax
While we can't expedite the issue for you here, our agents are assisting each ticket in the order they are received. We're currently e [..]
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5:11 pm, January 1, 2017
Quote:
Originally Posted by Carthax
We appreciate your patience. Unfortunately, we can't speed up the ticket process for you, as we answer each ticket in the order they a [..]
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7:11 am, January 1, 2017
Quote:
Originally Posted by Carthax
Sorry to hear that! We currently have a flood of tickets that we're trying to get to as quickly as possible. This means that you may b [..]
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7:11 am, January 1, 2017
Quote:
Originally Posted by Carthax
Sorry to hear this has taken so long. We answer tickets in the order we receive them, and currently, we have lots and lots of tickets [..]
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