6:11 pm, April 5, 2018
ArcheAge: Legends Return Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Legends Return!Summon the might of the ancient Dragon Flights& [..]
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6:11 pm, August 2, 2017
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Originally Posted by Celestrata Bloodsong
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Originally Posted by Kitursa
Question: Community contributionsI too am wondering abo [..]
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8:11 am, June 9, 2017
We're proud to be a partner with Razer and equally proud to introduce Razer zGold as a payment option! For a limited time, we're offering the Razer Patron Pack!
This special, limited time pack gets [..]
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8:11 am, June 7, 2017
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Originally Posted by Celestrata Bloodsong
Hi there Chicky,Unfortunately, your account was found in violation of the rules of the game by one of our GMs -- Senior G [..]
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8:11 am, April 28, 2017
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Originally Posted by ZamboniChaos
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Originally Posted by Swipey
if this goes past the release of the boxes im contact my payment [..]
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8:11 am, April 5, 2017
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Originally Posted by Hesk
For issues with lost or missing payments, please submit a support ticket at support.trionworlds.com so that our Customer Service team can [..]
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6:11 pm, March 28, 2017
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Originally Posted by ZamboniChaos
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Originally Posted by Jez
Hi. I just tried to add a new payment method to pay for a patron su [..]
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7:11 am, March 10, 2017
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Originally Posted by ZamboniChaos
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Originally Posted by Brittix
Okay thank you! Should my friend put in a ticket as well? He i [..]
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7:11 am, March 10, 2017
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Originally Posted by Baelron
I've verified your ticket is currently in queue. Our customer support team will review your account and reply back to your ticket as s [..]
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5:11 pm, March 9, 2017
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Originally Posted by Hesk
Hello! I've confirmed your ticked is in the queue to be answered. Due to high ticket volume, this may take longer than normal, but we wil [..]
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5:11 pm, March 2, 2017
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Originally Posted by Hesk
Hello! I have confirmed your ticket is in the queue to be answered; we will address your issue as soon as we are able.
Jump to [..]
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7:11 am, February 12, 2017
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Originally Posted by ZamboniChaos
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Originally Posted by Ceazar
Support just responded to my ticket 824004. They refused to comp [..]
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7:11 am, February 4, 2017
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Originally Posted by ZamboniChaos
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Originally Posted by Kadbra
Update --I have received no communication other than the initial [..]
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5:11 pm, January 22, 2017
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Originally Posted by Carthax
We're sorry to hear that. There are currently a large number of tickets in queue, and we're working to get to each one as soon as we p [..]
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5:11 pm, January 18, 2017
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Originally Posted by Celestrata Bloodsong
Oooookay guys, I think this is enough, and he got the point. OP, sorry to hear that you're going, but we only ask for a p [..]
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5:11 pm, January 10, 2017
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Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue. Our response times are longer than usual due to the amount of t [..]
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7:11 am, January 5, 2017
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Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, please send an email to support@trionworlds.com so our CS team can look into this.
[..]
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5:11 pm, December 17, 2016
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Originally Posted by ZamboniChaos
Sorry for the delay Otama! Our CS team is working as fast as they can to get caught up on the recent surge of tickets, and I conf [..]
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5:11 pm, December 4, 2016
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Originally Posted by Carthax
Keep in mind that setting up a subscription means that as long as something doesn't go wrong with the payment method, it will be set t [..]
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7:11 am, December 2, 2016
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Originally Posted by ZamboniChaos
Sorry for the confusion! If the information on your current CC needs to be updated, you'll need to remove the existing payment me [..]
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5:11 pm, November 28, 2016
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Originally Posted by Carthax
Sorry for any confusion Komiku. In the future, if your payment method is tied to a subscription, you have to cancel the subscription f [..]
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5:11 pm, November 27, 2016
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Originally Posted by Carthax
In order to cut down on fraudulent purchases we have instituted an approval system. We will review these orders individually and eithe [..]
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5:11 pm, November 26, 2016
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Originally Posted by Quillodon
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Originally Posted by Goethe
As a long time rpg player, I'm always interested about the lore of [..]
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5:11 pm, November 16, 2016
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Originally Posted by Hesk
Hello! In addition to standard credit cards, we currently accept:RixtyMOLAmazonPayPalKarma KoinI would recommend reviewing these options [..]
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7:11 am, November 5, 2016
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Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. The order review process is in place to prevent fraudulent purchases, and we try to get those t [..]
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8:11 am, October 4, 2016
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Originally Posted by Hesk
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Originally Posted by Sad Customer
I am having issues with trion as well. i noticed that i was getti [..]
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6:11 pm, June 25, 2016
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Originally Posted by ZamboniChaos
Hey there, sorry for the delay. Our response times are currently longer than normal due to a recent spike in tickets, but our CS [..]
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6:11 pm, June 17, 2016
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Originally Posted by ZamboniChaos
Hey there, sorry for the confusion. It looks like one our CS agents respond to your ticket a few minutes ago, so please refer to [..]
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6:11 pm, June 16, 2016
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Originally Posted by Quillodon
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Originally Posted by Yldyss
guess i could be wrong but looking at screen posted here and other [..]
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8:11 am, May 26, 2016
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Originally Posted by Celestrata Bloodsong
To follow up on this, what Brasse said on the Trove forums is accurate to what the telemetry.bin file is. I know people h [..]
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8:11 am, May 9, 2016
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Originally Posted by Elucidator
Sorry for any confusion this may have caused. Please visit here to contact our Customer Support and we'll be happy to look into thi [..]
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6:11 pm, May 8, 2016
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Originally Posted by Baldr
Good day! I am sorry that you are having these issues. Please submit a ticket to our customer support with more detail's of your issue a [..]
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8:11 am, April 30, 2016
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Originally Posted by Celestrata Bloodsong
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Originally Posted by Shaiye
Will I be able to use Steam as a payment method?
[..]
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8:11 am, April 12, 2016
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Originally Posted by Hesk
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Originally Posted by mangelol
I got charged double for patron this month, 2x 13 euro instead of 1x. [..]
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6:11 pm, April 5, 2016
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Originally Posted by ZamboniChaos
Unfortunately, you can't purchase a Patron subscription using MOL. However, what you can do is purchase credits and then use them [..]
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7:11 am, March 6, 2016
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Originally Posted by ZamboniChaos
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Originally Posted by WolfCouncil
Ticket number 564688Steam charged my card and took the mone [..]
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7:11 am, December 23, 2015
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Originally Posted by Celestrata Bloodsong
Your answers in order:1. Yes, but you will have to pay the 6 months up front instead of paying each month. That said, it [..]
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7:11 am, December 17, 2015
We’ve partnered with our friends at Rixty for a sweet promotion in December. Get a free Mirage Snowlion mount when you buy a Rixty Game Card at any brick and mortar U.S. GameStop store. On [..]
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7:11 am, December 17, 2015
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Originally Posted by Celestrata Bloodsong
We’ve partnered with our friends at Rixty for a sweet promotion in December. Get a free Mirage Snowlion mount [..]
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7:11 am, November 18, 2015
We’ve partnered with our friends at Rixty for a sweet promotion in November. Get a free Mirage Lilyut Horse mount when you buy a Rixty Game Card at any brick and mortar U.S. GameStop store [..]
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7:11 am, November 18, 2015
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Originally Posted by Celestrata Bloodsong
We’ve partnered with our friends at Rixty for a sweet promotion in November. Get a free Mirage Lilyut Horse mou [..]
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7:11 am, November 18, 2015
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Originally Posted by Celestrata Bloodsong
To answer your question, nothing is unique about the mount. It's the same as the one in game, but you can get it for free [..]
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8:11 am, October 17, 2015
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Originally Posted by TrionBrasse
Hey there! I am sorry for the confusion here... Clearly a bit of miscommunication on our side (we're only human, and we are sorry) [..]
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8:11 am, October 3, 2015
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Originally Posted by TrionBrasse
This is a really unfortunate event, but very, very common when dealing with recurring payments, banks and Paypal. It honestly has [..]
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8:11 am, May 9, 2015
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Originally Posted by GM Fasti
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Originally Posted by HammerHeadG
I posted on that other thread but if you want to look at my req [..]
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8:11 am, May 7, 2015
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Originally Posted by GM Fasti
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Originally Posted by Mogode
ive logged on early this morning to grab some land, and my patron st [..]
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6:11 pm, May 6, 2015
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Originally Posted by GM Fasti
Hi there,We have a sticky thread regarding purchase issues, and we'll take care of you there. Check your ticket for an update, please [..]
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6:11 pm, May 2, 2015
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Originally Posted by GM Fasti
Hey there, I am really sorry to hear you're running into trouble, but I am happy to help. We have a couple sticky threads in this fo [..]
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6:11 pm, April 10, 2015
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Originally Posted by GM Fasti
While we don't have a pre-paid card that grants a specific number of Credits, any pre-paid credit card will be accepted by our paymen [..]
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8:11 am, April 10, 2015
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Originally Posted by Scapes
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Originally Posted by tiereny
Okay waited the time i was told and an extra day never came back so i [..]
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6:11 pm, April 2, 2015
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Originally Posted by GM Fasti
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Originally Posted by cvay
Ok so the mail was OK for a couple of days but again tonight it is stu [..]
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6:11 pm, April 1, 2015
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Originally Posted by GM Fasti
If anyone is running into purchase issues, please read our sticky thread on purchase issues, and post your ticket numbers there so we [..]
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7:11 am, March 27, 2015
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Originally Posted by FireCait
Hi All,I see a few of you asking how to use your Steam Wallet, so here's a quick outline.First, you'll need to make sure that you've [..]
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5:11 pm, March 21, 2015
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Originally Posted by GM Fasti
Hey folks!If you're having trouble claiming your gift, here is a step by step guide for you. 1. Sign into your Account Management pag [..]
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5:11 pm, March 11, 2015
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Originally Posted by GM Fasti
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Originally Posted by smatr
anyone there to reply ???
I see you have already posted i [..]
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5:11 pm, March 8, 2015
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Originally Posted by GM Fasti
We have info on purchase issues here, including how to reach out to support for help. Post on that sticky thread if you have addition [..]
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5:11 pm, February 25, 2015
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Originally Posted by GM Fasti
We have a sticky thread describing what to do. You do not have to know yor security questions or answers to submit a ticket. Place yo [..]
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5:11 pm, February 11, 2015
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Originally Posted by GM Fasti
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Originally Posted by toe nado
Request #45104 still no response on my double charge.
[..]
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5:11 pm, February 11, 2015
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Originally Posted by GM Fasti
Awthentik, I have checked on your account and it has access to live chat. Make sure you are trying to contact us during our live chat [..]
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5:11 pm, February 7, 2015
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Originally Posted by GM Fasti
We have a sticky thread for purchase issues, so make sure to read the initial post for info, and post your ticket number there.
[..]
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5:11 pm, February 5, 2015
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Originally Posted by GM Fasti
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Originally Posted by Catgirl
Ps.. I can't afford to pay taxes if this goes in the red. Please he [..]
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5:11 pm, February 4, 2015
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Originally Posted by GM Fasti
We have more info on Purchase Errors in this thread. In an effort to prevent fraudulent purchases, some players will run into delays [..]
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5:11 pm, February 1, 2015
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Originally Posted by GM Fasti
Please create a ticket for me, then post the ticket number in this thread on the Patron status issue. I'll make sure to follow up for [..]
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5:11 pm, January 31, 2015
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Originally Posted by GM Fasti
Hey there Cyelah!First off, I really appreciate your support, and your patience. :)Next up, check out this article for information re [..]
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7:11 am, January 31, 2015
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Originally Posted by GM Fasti
We have more info regarding purchase errors located on this thread.If you can't submit a ticket, for any reason, you can email suppor [..]
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7:11 am, January 31, 2015
North American Adventurers,
We'd like to thank all of you for your patience today with regards to the login server outage! With the issue resolved, we're going to do one better than just saying it. If [..]
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5:11 pm, January 24, 2015
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Originally Posted by GM Fasti
We have a thread for how to get help with issues making a purchase or adding a payment method. Please follow the steps there so we ca [..]
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7:11 am, January 22, 2015
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Originally Posted by GM Hummingbird
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Originally Posted by KatyaTsoni
i just tried to buy apex and i got purchase under review r [..]
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5:11 pm, January 21, 2015
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Originally Posted by GM Fasti
If your order is under review, you'll get an email update to let you know when the review is complete. If you continue to have any pu [..]
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5:11 pm, January 21, 2015
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Originally Posted by GM Fasti
We have another thread regarding purchase issues, and how to get them addressed. If you have a support ticket, please post it in that [..]
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5:11 pm, January 18, 2015
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Originally Posted by GM Fasti
I will check it out. In the future, post ticket numbers in this thread so we can keep them all in one place.
Jump to post. [..]
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5:11 pm, January 17, 2015
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Originally Posted by GM Fasti
I'll check it out. In the future, please post your ticket number in this thread for assistance with purchase errors, so we can keep t [..]
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5:11 pm, January 17, 2015
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Originally Posted by GM Fasti
I am going to check this out for you. For anyone else having a purchase issue, please post your ticket number in this thread so we ca [..]
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5:11 pm, January 17, 2015
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Originally Posted by GM Fasti
Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing [..]
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7:11 am, January 7, 2015
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Originally Posted by Kiwibird
Hey there, Submitting a ticket was the right thing to do, and a support agent will get to your ticket as soon as possible. Billing is [..]
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5:11 pm, January 2, 2015
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Originally Posted by GM Fasti
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Originally Posted by hys
i did not use any programs.. this was extra acc to hold 4x 16x16 and pl [..]
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5:11 pm, January 1, 2015
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Originally Posted by GM Fasti
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Originally Posted by ele
still not working for me
I checked on your account and re [..]
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5:11 pm, December 31, 2014
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Originally Posted by GM Fasti
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Originally Posted by Psyclonic
About this time a month ago I purchased patron for Archeage on th [..]
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5:11 pm, December 28, 2014
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Originally Posted by GM Fasti
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Originally Posted by Lakuza
Glyph account site seems to be acting strange for me.First I was una [..]
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5:11 pm, December 26, 2014
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Originally Posted by GM Fasti
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Originally Posted by Rayraze
@Seringue i thought Something wrong to Payment system on site show [..]
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5:11 pm, December 21, 2014
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Originally Posted by GM Fasti
If you submit a ticket for us, we can cancel your Patron subscription, and also remove your payment method for you.I am not sure why [..]
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5:11 pm, December 12, 2014
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Originally Posted by GM Fasti
Your ticket should have an update. In about 20 minutes you can add your payment method and try again. Sorry for the trouble!
[..]
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9:02 pm, November 22, 2014
i have been trying to purchase Apex all of today (22/11/14) i was able to purchase 2 yesterday but today i keep getting the error "Unable to complete your purchase" i have tried again severa [..]
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5:11 pm, November 13, 2014
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Originally Posted by GM Fasti
We'll be happy to help! Go ahead and submit a ticket and post your ticket number in this previous thread on the same issue.Thanks for [..]
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7:11 am, November 6, 2014
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Originally Posted by GM Fasti
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Originally Posted by Draacco
I can't add a new payment method. Please take my money.
[..]
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5:11 pm, November 2, 2014
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Originally Posted by GM Fasti
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Originally Posted by Kws
Any possible solutions?
Absolutely! In fact, you'll be good [..]
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7:11 am, October 31, 2014
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Originally Posted by GM Fasti
Hey all! Since we have duplicate threads in the same location (General Discussion) I am closing this one and ask that anyone that ca [..]
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5:11 pm, October 28, 2014
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Originally Posted by GM Hummingbird
Bljadj is right, you can definitely get Patron using in-game currency! There are a few other payment options you may want to ch [..]
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