7:11 am, March 16, 2018
Here’s a look at upcoming sales to celebrate the arrival of Spring!Spring Cleaning Furniture Sale
It’s time for some Spring cleaning. You can freshen up your homestead with these [..]
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7:11 am, March 16, 2018
Quote:
Originally Posted by Yaviey
Here’s a look at upcoming sales to celebrate the arrival of Spring!Spring Cleaning Furniture SaleIt’s time for some [..]
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7:12 am, February 9, 2018
Take flight with a pair of golden wings, Inoch’s Battle Robes, and a brand new damage reducing Lunastone.Golden Inoch Package
Unleash the power of the legendary hero, Inoch! This pack featu [..]
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7:12 am, February 9, 2018
Quote:
Originally Posted by Muzzy
Take flight with a pair of golden wings, Inoch’s Battle Robes, and a brand new damage reducing Lunastone.Golden Inoch PackageU [..]
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8:11 am, October 14, 2017
Hey all,
Upon finding that the Stormwraith Kirin had an unintended 11.5 movespeed instead of the standard 10.0, we decided to remove the Stormwraith Kirin Crate and Loyalty version from the Marketplac [..]
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8:11 am, October 14, 2017
Quote:
Originally Posted by Muzzy
Update: If you bought a Wrapped Stormwraith Kirin on the AH, you will keep the mount and be refunded the gold. If you were the player th [..]
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8:11 am, October 14, 2017
Quote:
Originally Posted by Muzzy
final:UPDATE: We will be pro-actively refunding players who purchased the Stormwraith Kirin Supply Crate.UPDATE: If you bought a Wrapped [..]
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8:11 am, July 26, 2017
Starting with server maintenance on July 26 until maintenance on August 2, we’ll be improving your base regrade success rate up to and including the Unique grade! That’s a massiv [..]
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8:11 am, July 26, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Starting with server maintenance on July 26 until maintenance on August 2, we’ll be improving your base regrade [..]
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8:11 am, June 14, 2017
Quote:
Originally Posted by Muzzy
Hi Bigostro, While we appreciate your patronage, we don't have any plans to reduce the cooldown period of those purchases.
J [..]
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8:11 am, March 30, 2017
We’ve got a new slew of items for you in the limited sales category! Get them before they’re gone!Legacy ServersPacks of 300 Tax Certificates – 1350 Credits
Packs of 2 [..]
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8:11 am, March 30, 2017
Quote:
Originally Posted by Celestrata Bloodsong
We’ve got a new slew of items for you in the limited sales category! Get them before they’re gone!Leg [..]
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8:11 am, March 28, 2017
Thinking of stocking up on some APEX? Now is the PERFECT time to add to your collection, as we’re providing a limited time gift of bonus APEX on purchases!
Starting today, visit the ArcheAg [..]
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8:11 am, March 28, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The European ArcheAge servers will be unavailable at 2:00 AM UTC (PST+8) on Wednesday, March 29 for weekly ma [..]
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8:11 am, March 28, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Adventurers,The North American ArcheAge servers will be unavailable at 12:00 AM PST (UTC-7) on Wednesday, March 29 for we [..]
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8:11 am, March 28, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Thinking of stocking up on some APEX? Now is the PERFECT time to add to your collection, as we’re providing a [..]
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7:11 am, March 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry you're having trouble making purchases. I see you already have a ticket in, and our CS team will follow up w [..]
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5:11 pm, February 27, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by derplel
Dat moment when you are gonna buy patron for the alts but "Unable [..]
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7:11 am, December 19, 2016
Quote:
Originally Posted by Carthax
In order to cut down on fraudulent purchases we have instituted an approval system. We will review these orders individually and eithe [..]
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7:11 am, December 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your tickets were still moving up the queue, and one of our CS agents will respond as soon as they can. Ke [..]
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5:11 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! For issues with purchases on the incorrect account, please make sure to submit a support ticket at support.trionworlds.com so that [..]
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5:11 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! It appears your purchases are succeeding, but please submit a support ticket at support.trionworlds.com if you continue having pro [..]
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7:11 am, December 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
With account packs, no, you still have these. Packs have not been deleted off of your account -- what you are seeing is a [..]
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5:11 pm, December 9, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We're aware of this restriction, and we have the restrictions in place to help prevent fraud purchases. We have more info [..]
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5:11 pm, November 30, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with patron or purchases, please submit a support ticket at support.trionworlds.com so that our Customer Service te [..]
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5:11 pm, November 27, 2016
Quote:
Originally Posted by Carthax
In order to cut down on fraudulent purchases we have instituted an approval system. We will review these orders individually and eithe [..]
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5:11 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Hello Susimelou! Please contact our gamemasters by logging into your account here, or by emailing support@trionworlds.com. Once they h [..]
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7:11 am, November 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. The order review process is in place to prevent fraudulent purchases, and we try to get those t [..]
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8:11 am, October 13, 2016
Thinking about getting yourself some credits? Make sure to do it before October 24 to receive a few special gifts!The below gifts can only be claimed once per account – multiple purchases [..]
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8:11 am, October 8, 2016
Did Dubira mention Dubira is land baron now? YES, DUBIRA IS BESTEST, MOST GENEROUS BARON OF ERENOR! Dubira building whisperer, they say. Look upon Dubira wares and weep!Packs of 20 Worker’ [..]
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8:11 am, October 8, 2016
Quote:
Originally Posted by Dubira Daru
Did Dubira mention Dubira is land baron now? YES, DUBIRA IS BESTEST, MOST GENEROUS BARON OF ERENOR! Dubira building whisperer, the [..]
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8:11 am, October 2, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We are investigating the player reported issues regarding being unable to retrieve the weapons a second time. We'll be ke [..]
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6:11 pm, September 27, 2016
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the frustration! I've reviewed your account and it appears our support agent was able to resolve the errors on your [..]
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8:11 am, September 8, 2016
Greetings Adventurers,
On September 12, the list of past pack purchases, apex, and other codes granted to your account visible on http://archeage.trionworlds.com will be disabled in order to improve [..]
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8:11 am, September 8, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Warhead42
There is a way to preserve as much of the "fresh [..]
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8:11 am, September 8, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers,On September 12, the list of past pack purchases, apex, and other codes granted to your account vis [..]
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8:11 am, August 27, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble making purchases. The order review process is in place to prevent fraud and protect our playe [..]
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8:11 am, August 13, 2016
Dubira is BACK! New monthy-month, new salesy-sale! This August, Dubira proud to offer Adventurer favorite… Drumrolllllllllllllllllllll… RED AND SUPERIORS RED REGRADEY-REGRADE C [..]
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8:11 am, August 13, 2016
Quote:
Originally Posted by Dubira Daru
Dubira is BACK! New monthy-month, new salesy-sale! This August, Dubira proud to offer Adventurer favorite… Drumrollllll [..]
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8:11 am, July 16, 2016
Whoses is your favoritest salesdaru? You no need tell Dubira, Dubira already knows it Dubira! Me has freshy-fresh stock of WONDEROUS items.
Now whiles Dubira hases usual potions and discount taxy-t [..]
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8:11 am, July 16, 2016
Quote:
Originally Posted by Dubira Daru
Whoses is your favoritest salesdaru? You no need tell Dubira, Dubira already knows it Dubira! Me has freshy-fresh stock of WONDE [..]
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8:11 am, June 30, 2016
Thinking about getting yourself some credits? Make sure to do it before July 11 to receive a few special gifts!The below gifts can only be claimed once per account – multiple purchases of [..]
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8:11 am, June 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Thinking about getting yourself some credits? Make sure to do it before July 11 to receive a few special gifts!The below [..]
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8:11 am, May 26, 2016
Quote:
Originally Posted by Celestrata Bloodsong
To follow up on this, what Brasse said on the Trove forums is accurate to what the telemetry.bin file is. I know people h [..]
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6:11 pm, May 24, 2016
Hello all,
A temporary issue has come up that is preventing players from making purchases with credits or using credit-granting items. Our platform team is on the case and this will be resolved as so [..]
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6:11 pm, May 24, 2016
Quote:
Originally Posted by Kiwibird
Hello all, A temporary issue has come up that is preventing players from making purchases with credits or using credit-granting item [..]
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8:11 am, May 8, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear that Loonette! I've verified your ticket is in queue to be addressed and we will try to get to it as soon as possible [..]
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8:11 am, April 16, 2016
ADVENTUREY-ADVENTURER! Me, Dubira Daru, IS BACK! Me is again OVERSTOCKED due to overseas shipping errorses, and me is passings the saving on to YOU! (And no, me is not providing tax evasion services [..]
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8:11 am, April 16, 2016
Quote:
Originally Posted by Dubira Daru
ADVENTUREY-ADVENTURER! Me, Dubira Daru, IS BACK! Me is again OVERSTOCKED due to overseas shipping errorses, and me is passings the [..]
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8:11 am, March 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers!In relation to our ongoing network issues, some users are unable to make purchases of credits or ma [..]
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7:11 am, March 19, 2016
ADVENTURERY-ADVENTURER! Me is Dubira, Executive Salesdaru, and me is OVERSTOCKED on favorite potionses, WORKER’S COMPENSATION! We is having LIMITED TIME SALE while potionses last in stock! [..]
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7:11 am, March 19, 2016
Quote:
Originally Posted by Dubira Daru
ADVENTURERY-ADVENTURER! Me is Dubira, Executive Salesdaru, and me is OVERSTOCKED on favorite potionses, WORKER’S COMPENS [..]
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7:11 am, December 17, 2015
We’ve partnered with our friends at Rixty for a sweet promotion in December. Get a free Mirage Snowlion mount when you buy a Rixty Game Card at any brick and mortar U.S. GameStop store. On [..]
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7:11 am, December 17, 2015
Quote:
Originally Posted by Celestrata Bloodsong
We’ve partnered with our friends at Rixty for a sweet promotion in December. Get a free Mirage Snowlion mount [..]
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7:11 am, December 3, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Hello Adventurers!We are aware of an issue that is preventing some players from viewing their credit totals or making pur [..]
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7:11 am, November 18, 2015
We’ve partnered with our friends at Rixty for a sweet promotion in November. Get a free Mirage Lilyut Horse mount when you buy a Rixty Game Card at any brick and mortar U.S. GameStop store [..]
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7:11 am, November 18, 2015
Quote:
Originally Posted by Celestrata Bloodsong
We’ve partnered with our friends at Rixty for a sweet promotion in November. Get a free Mirage Lilyut Horse mou [..]
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8:11 am, September 24, 2015
Quote:
Originally Posted by Celestrata
Greetings Adventurers!In order to address an issue that's currently affecting the delivery of purchases in-game, we will be perform [..]
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8:11 am, September 24, 2015
Quote:
Originally Posted by Celestrata
Greetings Adventurers! In order to address an issue that's currently affecting the delivery of purchases in-game, we will be perfo [..]
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6:11 pm, September 23, 2015
Quote:
Originally Posted by Celestrata
Greetings Adventurers! Our teams are currently investigating a delay in the delivery of APEX after a successful purchase. Currentl [..]
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6:11 pm, September 13, 2015
Quote:
Originally Posted by Celestrata
Greetings Adventurers!We have traced our disconnection, missing credits, and cinematic loops (unable to log in bug) to a problem in [..]
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6:11 pm, September 13, 2015
Quote:
Originally Posted by Celestrata
Quote:
Originally Posted by Trixologist
Quick question - I thought, these were being disabled for pur [..]
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6:11 pm, July 11, 2015
Sorry to be the bearer of bad tidings here...
We have encountered a technical issue that is affecting Marketplace purchases. Purchases are not going through! This appears to be affecting all of our [..]
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6:11 pm, July 11, 2015
Quote:
Originally Posted by TrionBrasse
RESOLVED: Platform restart has completed and functionality is slowly returning to CST and the Marketplace. We confirmed we were ab [..]
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8:11 am, June 17, 2015
Quote:
Originally Posted by Scapes
Sorry about that! The Marketplace is experiencing some delays in sending purchases to characters. If anyone still hasn't received what [..]
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8:11 am, June 12, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Lorinta
I spoke with live support to see if I could get a refund on my Fun in [..]
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6:11 pm, May 13, 2015
Quote:
Originally Posted by GM Fasti
Hi there,Your credit card is no longer in our system. When you removed it, the system wiped it from our records. The only thing that [..]
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8:11 am, April 28, 2015
== DREAD PROPHECIES ==
* Traveling the ocean has changed dramatically with new Ship Customization and physics! See SHIP REVAMP for the huge list of details.
* New encounters on the high seas give whol [..]
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8:11 am, April 28, 2015
Quote:
Originally Posted by Amary
== DREAD PROPHECIES ==* Traveling the ocean has changed dramatically with new Ship Customization and physics! See SHIP REVAMP for the hu [..]
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6:11 pm, April 19, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Grakru21
Last night I purchased $20.00 in credits. I checked my bank accoun [..]
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8:11 am, April 17, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Aphraael
Last Night I bought 2 worker's Comps off the market place. The cre [..]
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6:11 pm, April 10, 2015
Quote:
Originally Posted by GM Fasti
While we don't have a pre-paid card that grants a specific number of Credits, any pre-paid credit card will be accepted by our paymen [..]
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7:11 am, March 21, 2015
Quote:
Originally Posted by Khrolan
About the Reward Tokens being granted at 1.7A release for purchasing Aquatic Archeum Supply Crates - These tokens won't be distribute [..]
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5:11 pm, March 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by smatr
anyone there to reply ???
I see you have already posted i [..]
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7:11 am, March 5, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by FluXIx
HELP! Scapes! Since GM cant!
It read like you encountered [..]
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5:11 pm, February 26, 2015
Quote:
Originally Posted by GM Fasti
Hey there,I am going to make some changes on our end to see if we can't get this sorted out. When Live Chat opens in six and a half h [..]
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7:11 am, February 8, 2015
Quote:
Originally Posted by BigDataDude
Actually:http://forums.archeagegame.com/showt...29#post1470329
Quote:
We've taken a more aggressive stance on the [..]
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5:11 pm, February 4, 2015
Quote:
Originally Posted by GM Fasti
We have more info on Purchase Errors in this thread. In an effort to prevent fraudulent purchases, some players will run into delays [..]
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7:11 am, February 4, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Bruttle
So I purchase some stuff off the cash shop the other day.
[..]
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5:11 pm, January 31, 2015
Quote:
Originally Posted by GM Fasti
Hey there Cyelah!First off, I really appreciate your support, and your patience. :)Next up, check out this article for information re [..]
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7:11 am, January 31, 2015
Quote:
Originally Posted by Scapes
Looks like these purchases failed due to our fraud filter. Our Support Team can help you out: http://support.trionworlds.com
[..]
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5:11 pm, January 17, 2015
Quote:
Originally Posted by GM Fasti
I am going to check this out for you. For anyone else having a purchase issue, please post your ticket number in this thread so we ca [..]
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5:11 pm, January 16, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Teroh
cant make purchases, always get errors this has only happened as of t [..]
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5:11 pm, December 19, 2014
Quote:
Originally Posted by GM Fasti
Check out this post for an explanation of the purchase error.You should be all clear to make purchases now.
Jump to post.. [..]
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7:11 am, December 13, 2014
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Chimpy
Would it be possible for you to post the version with the correct nuan [..]
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7:11 am, December 9, 2014
Quote:
Originally Posted by Kiwibird
Hello there everyone! We've removed the restriction on APEX purchases, and you should now be able to purchase and redeem APEX. Than [..]
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5:11 pm, November 20, 2014
Quote:
Originally Posted by GM Fasti
Hey there!Can you explain what happens when you try to use Live Chat? Are you unable to connect at all, or do you see any specific er [..]
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5:11 pm, November 18, 2014
Quote:
Originally Posted by GM Fasti
Hey everyone!For those of you who have been hit with a 24 hour suspension, this was because your account was determined to have utili [..]
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5:11 pm, November 18, 2014
Quote:
Originally Posted by GM Fasti
Hey all! For those of you who have been hit with a 24 hour suspension, this was because your account was determined to have utilized [..]
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5:11 pm, November 16, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Poofighter
I got the same problem! How to solve this? Please help!
[..]
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5:11 pm, November 13, 2014
Quote:
Originally Posted by GM Fasti
Hey there!I've looked over purchases of Credits made by Patrons and can confirm that the proper bonus is being received. If a non-Pat [..]
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7:11 am, November 9, 2014
Adventurers,
A few months ago when we first discussed the ArcheAge Patron Program, a 10% discount on Marketplace purchases was mentioned as a perk of being a Patron. While an "after launch" [..]
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7:11 am, November 9, 2014
Hi, everyone – We wanted to get you an update on all that’s important before the week was out.Auroria’s Release
We know how much many of you prepared for, and were lookin [..]
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7:11 am, October 30, 2014
Quote:
Originally Posted by Scapes
As mentioned earlier in this thread, the team has been discussing implementation of the 10% Marketplace discount mentioned in early rev [..]
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12:07 pm, October 28, 2014
As announced in our Known Issues thread yesterday, we reissued the missing 30 days of bonus Patron Time to all Patron and Founder accounts that made purchases before September 21 as previously announc [..]
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