6:11 pm, April 7, 2018
Hello Adventurers,
We've decided to temporarily disable the Transfer Service and Character Rename Service due to a technical issue preventing some players from accessing their characters in these serv [..]
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6:11 pm, April 7, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,We've decided to temporarily disable the Transfer Service and Character Rename Service due to a technical issue preven [..]
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8:12 am, April 6, 2018
ArcheAge 4.5 – Legends Return is here. Prepare to carve out your heroic legacy as you venture out into a fresh new world.
Citizens of Erenor, your journey is only beginning! Whether you'r [..]
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8:12 am, April 6, 2018
Quote:
Originally Posted by Muzzy
ArcheAge 4.5 – Legends Return is here. Prepare to carve out your heroic legacy as you venture out into a fresh new world. Citi [..]
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6:11 pm, April 5, 2018
ArcheAge: Legends Return Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Legends Return!Summon the might of the ancient Dragon Flights& [..]
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6:11 pm, April 5, 2018
Quote:
Originally Posted by Quillodon
Hello Muido!In all builds XL has provided, only the high-damage Flame Hellspear has triggered immunity, which is why that’ [..]
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8:11 am, April 4, 2018
ArcheAge Twitter Giveaway
Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED.
The ArcheAge [..]
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8:11 am, April 4, 2018
Quote:
Originally Posted by Muzzy
ArcheAge Twitter Giveaway Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREA [..]
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8:11 am, March 30, 2018
Darkness is coming. Gather your friends and stand against the shadowy new invaders.New Shadow Invasion
New with ArcheAge 4.5: Legends Return, a mysterious shadow is lashing out whenever adventurers [..]
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8:11 am, March 30, 2018
Quote:
Originally Posted by Muzzy
Darkness is coming. Gather your friends and stand against the shadowy new invaders. New Shadow InvasionNew with ArcheAge 4.5: Legends Re [..]
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7:12 am, March 15, 2018
Our newest major update, Legends Return, a.k.a. Update 4.5, is launching on the very fitting day of April 5, 2018. Focused on the power of long forgotten myths of both sky-ruling dragons and the dar [..]
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7:12 am, March 15, 2018
Quote:
Originally Posted by Muzzy
Our newest major update, Legends Return, a.k.a. Update 4.5, is launching on the very fitting day of April 5, 2018. Focused on the power [..]
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7:12 am, March 8, 2018
Quote:
Originally Posted by Muzzy
Removed the "@muzzy" in the title. We don't have any information available to tell you when PTS will be open for 4.5 testing. [..]
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7:12 am, February 9, 2018
Quote:
Originally Posted by Muzzy
We apologize for the mistake! Luckily, when you are at the point of purchasing the items, you can see what it is really going to cost an [..]
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7:11 am, February 2, 2018
Greetings, Adventurers!
Recently, there has been an increasing number of instances of players using a long standing behavior to **** world bosses such as the Leviathan, and Abyssal Kraken. This metho [..]
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7:11 am, February 2, 2018
Quote:
Originally Posted by Tinen
Greetings, Adventurers!Recently, there has been an increasing number of instances of players using a long standing behavior to **** worl [..]
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7:11 am, February 1, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Sure, I can try to clarify this separation between publisher and developer a bit more. When it comes to changes in the g [..]
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7:11 am, January 30, 2018
Quote:
Originally Posted by Muzzy
I've experienced this same thing! I just tap forward every now and then, or I park sideways on the hill. Luckily it doesn't roll away wh [..]
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7:11 am, January 11, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Wendigo
it seems at least the people of conviction have lost all credits. woul [..]
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7:11 am, December 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So, in a painful turn of events, we tested out the snowing command along with the new weather toggle. Unfortunately, the [..]
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7:11 am, December 13, 2017
ArcheAge: Maelstrom Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Maelstrom!Organize your raids with the new Raid Bulletin Board & [..]
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7:11 am, December 5, 2017
Quote:
Originally Posted by Muzzy
I'll be sure to include this in my report to XL today. With it I'll request a deeper explanation for the change then the one we gave on [..]
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7:11 am, December 3, 2017
Hello Adventurers,
As stated in the Livestream on Friday, we're pushing the release date of Maelstrom (4.0) back by one week, to December 13th. We felt it was necessary to give more time to testing a [..]
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7:11 am, December 3, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers,As stated in the Livestream on Friday, we're pushing the release date of Maelstrom (4.0) back by one week, to December [..]
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7:11 am, November 23, 2017
Afternoon,
Unfortunately, we received a build today that could not be deployed on the PTS server. We have requested the correct build, however, we will not be in the office tomorrow the 23rd or Friday [..]
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7:11 am, November 23, 2017
Quote:
Originally Posted by Muzzy
Afternoon,Unfortunately, we received a build today that could not be deployed on the PTS server. We have requested the correct build, ho [..]
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7:11 am, November 15, 2017
Can you stand amongst the legendary chefs of Erenor, or will you be chopped under the pressure?
[UTC+8] EU: November 14 (7:00 AM) ~ December 1 (7:00 AM)
[PST] NA: November 14 (11:00 PM) ~ December [..]
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7:11 am, November 15, 2017
Quote:
Originally Posted by Muzzy
Can you stand amongst the legendary chefs of Erenor, or will you be chopped under the pressure?[UTC+8] EU: November 14 (7:00 AM) ~ Decem [..]
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6:11 pm, October 8, 2017
Quote:
Originally Posted by GM Digna
Hi guys!This doesn't sound like fun; to be zooming along and suddenly crash.If you would, I'd like you to rule out the video drivers [..]
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8:11 am, September 14, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with this request, and we will be happy to assist you.
Jump t [..]
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6:11 pm, September 9, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Tintin
I think you may be able to fix that via ticket. I respon [..]
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8:11 am, August 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these basic troubleshooting steps, please submit a ticket so our CS team can investigate.
[..]
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8:11 am, August 5, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey fam, So as you're reading here, XL does have big plans for upcoming combat changes -- these were the changes that we [..]
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8:11 am, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! I can confirm this ticket received a response not long ago, and your reply will be responded to as soon as we are able.
[..]
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8:11 am, July 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, and one of our CS agents will reply as soon as possible. They're currently working [..]
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8:11 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried some basic troubleshooting, submit a ticket and attach your DxDiag report so our CS team can a [..]
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8:11 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the basic troubleshooting steps, I'd submit a ticket and let our team know what you've [..]
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8:11 am, July 11, 2017
Quote:
Originally Posted by Muzzy
I'm telling you how to get what you want. This is how it works. Just because you don't agree, doesn't make it not true. My personal view [..]
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8:11 am, July 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys, we're looking to add in the armor back for Loyalty. Amary is seeing if we can get it into this week's marketpla [..]
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8:11 am, July 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Just to dip back into this conversation as it was cited in another thread, yes, Muzzy did bring up this topic in the comm [..]
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8:11 am, June 30, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these troubleshooting steps and still aren't having any luck, go ahead and submit a ticket so [..]
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8:11 am, June 29, 2017
Quote:
Originally Posted by Muzzy
I don't know the answer to that, however, just to help you understand the process a bit more - XL creates the builds that we patch to li [..]
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8:11 am, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
If you've attempted a reinstall and are still having issues with this, please make sure you provide our CS team with your Glyph l [..]
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8:11 am, June 13, 2017
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WI [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion_Mobi
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions NO PURCHASE NECESSARY TO EN [..]
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8:11 am, June 6, 2017
Quote:
Originally Posted by Muzzy
Hi all!There is definitely a misunderstanding here, and we apologize for that. We want these events to happen during peak hours, per reg [..]
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8:11 am, May 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry to here this happened, and I'd definitely recommend contacting our CS team so they can look into this for yo [..]
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6:11 pm, May 30, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hi Silly. Just a heads up, I'm not in the office over weekends or holidays, Like Monday's holiday. You don't have to keep [..]
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8:11 am, May 23, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Sodium
I also got the debuff. REQUEST #914754Please help me out [..]
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8:11 am, May 23, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by YalTheCat
Oi, Celestrata, shouldnt you be enjoying a honeymoon? [..]
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8:11 am, May 23, 2017
Quote:
Originally Posted by Hesk
Hello! As our response indicates, please update your ticket when you are online so that we can assist with your request. Thanks!
[..]
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8:11 am, May 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
You're absolutely right, and we're putting in a request to XL to have it removed from the claim. The item will not be cla [..]
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6:11 pm, May 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by XAJoker
on second thought that seems like a lot of work just to [..]
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6:11 pm, May 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is still investigating this issue. If you find yourself flagged with the debuff, submit a support ticket so o [..]
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6:11 pm, May 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you need to report a player for a violation of our Code of Conduct, please submit a support ticket so our CS team c [..]
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8:11 am, May 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the wait. Our CS team will respond as soon as they take care of the tickets in front of yours! In the me [..]
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8:11 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It doesn't look like you've contacted our CS team yet, so I'd submit a ticket and provide our team with a list of the [..]
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8:11 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the troubleshooting steps in this support article, please submit a support ticket so ou [..]
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6:11 pm, April 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! If you purchased the credit pack and didn't receive the bonus items, please submit a support ticket so our CS team [..]
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8:11 am, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at this support article and see if that helps you at all. If not, submit a support ticket so our CS te [..]
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8:11 am, April 22, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding starts on April 25 with maintenance! – Next week you can take a walk [..]
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8:11 am, April 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry our CS team hasn't been able to review your ticket yet. Your ticket is still moving up the queue, so our team wi [..]
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8:11 am, April 22, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding [..]
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8:11 am, April 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
While these specific changes may not make it to Update 3.5 and may be rolled out later, they are changes that fall in the [..]
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8:11 am, April 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Spring Garden Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A [..]
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8:11 am, April 8, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The Golden Tree Event Begins April 19th! – You need Lunarite? This is the event for you! Starting [..]
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8:11 am, April 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The Golden Tree Event Begins A [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd take a look at the following support articles and try the troubleshooting steps provided: [..]
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6:11 pm, March 31, 2017
[QUOTE=ZamboniChaos;2580330]
[QUOTE=Petarie;2580101]Hi I just had this happen to me the EXACT same way. My laptop has been sluggish and didn't load the walls so I talked to ocean trader from udeneath [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please submit your report in the form of a ticket so our CS team can investigate this and take action if necessary.
[..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Labor Madness Sweepstakes Official Rules and Conditions The ArcheAge® Labor Madness Sweepstak [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, you may want to give these troubleshooting steps a try and see if that helps you. If not, subm [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The best way to report players for violating our Code of Conduct is to submit a ticket. Our CS team will investigate t [..]
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5:11 pm, March 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at this support article and see if any of those troubleshooting steps help. If not, submit a ticket an [..]
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5:11 pm, March 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our CS team should be able to help you with this, so please submit a ticket and they'll take a look as soon as they ca [..]
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7:11 am, March 18, 2017
Quote:
Originally Posted by ZamboniChaos
Thanks for the extra info! I'd suggest that anyone experiencing this issue submit a support ticket and attach their network test [..]
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7:11 am, March 17, 2017
Quote:
Originally Posted by ZamboniChaos
Have you taken a look at this support article and tried the steps listed there? If those don't help, submit a ticket so our CS te [..]
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7:11 am, March 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please be aware it may take several days to receive a reply to your ticket due to the amount of inventory we're workin [..]
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7:11 am, February 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I would suggest giving these troubleshooting steps a try and see if that helps you. If not, submit a ticket and provid [..]
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7:11 am, February 22, 2017
Join Senior Community Relations Manager Seraphina "Celestrata" Brennan, Localization Editor Kendal "Quillodon" White, and Localization Producer Rebecca "Amazonia" Wise [..]
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7:11 am, February 22, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Join Senior Community Relations Manager Seraphina "Celestrata" Brennan, Localization Editor Kendal "Quillo [..]
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7:11 am, February 17, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Delinquentz
REQUEST #829010Still waiting for a week to get an answer ju [..]
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5:11 pm, February 12, 2017
Quote:
Originally Posted by Carthax
We still have an extremely large volume of tickets, and are working to reply back to them as soon as we possibly can. While we can't e [..]
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7:11 am, February 12, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Ceazar
Support just responded to my ticket 824004. They refused to comp [..]
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7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Kadbra
Update --I have received no communication other than the initial [..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team can investigate this for you and might be able to help.
Jump to [..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having purchase issues! Go ahead and submit a support ticket so our CS team can help you with this.
[..]
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5:11 pm, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
If you submit a support ticket, our CS team would be happy to look into this for you as soon as they can!
Jump to post [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. My first suggestion would be to review the following support articles and try the [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Go ahead and submit a ticket so our CS team can take a look at your account and see if you're missing anything!
Jump t [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team can take a closer look at this and help you figure out what happened!
[..]
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7:11 am, January 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
It's something we've had in as a request for a while, but it keeps falling behind higher priority work. We definitely hav [..]
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7:11 am, January 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already attempted basic network troubleshooting, submit a ticket and provide our CS team with your network t [..]
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5:11 pm, January 17, 2017
Quote:
Originally Posted by Hesk
Hello! For any refund requests, please submit a support ticket at support.trionworlds.com so that our account support team can review the [..]
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7:11 am, January 15, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble with this. We have some troubleshooting steps on our support page, so I'd give those a try if [..]
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7:11 am, January 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! We have some additional troubleshooting steps on our support page, and I'd recommend giving those a try to see if that [..]
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7:11 am, January 13, 2017
Adventurers, we know many of you were affected by the recent sets of server downtime and errors that prevented you from logging in, and we want to offer you all a pack of compensation items. Our teams [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having connection issues! I'd check out these troubleshooting steps and see if they help. If not, [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! Sorry for the confusion. I noticed you created a new ticket instead of updating your existing ticket (790236). If you c [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd encourage anyone who's still having crashing issues to give these troubleshooting steps a try. If those don't help, [..]
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