6:11 pm, April 5, 2018
ArcheAge: Legends Return Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Legends Return!Summon the might of the ancient Dragon Flights& [..]
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8:11 am, March 30, 2018
Darkness is coming. Gather your friends and stand against the shadowy new invaders.New Shadow Invasion
New with ArcheAge 4.5: Legends Return, a mysterious shadow is lashing out whenever adventurers [..]
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8:11 am, March 30, 2018
Quote:
Originally Posted by Muzzy
Darkness is coming. Gather your friends and stand against the shadowy new invaders. New Shadow InvasionNew with ArcheAge 4.5: Legends Re [..]
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7:12 am, March 15, 2018
Our newest major update, Legends Return, a.k.a. Update 4.5, is launching on the very fitting day of April 5, 2018. Focused on the power of long forgotten myths of both sky-ruling dragons and the dar [..]
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7:12 am, March 15, 2018
Quote:
Originally Posted by Muzzy
Our newest major update, Legends Return, a.k.a. Update 4.5, is launching on the very fitting day of April 5, 2018. Focused on the power [..]
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7:12 am, March 8, 2018
Quote:
Originally Posted by Muzzy
Removed the "@muzzy" in the title. We don't have any information available to tell you when PTS will be open for 4.5 testing. [..]
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7:11 am, February 1, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Sure, I can try to clarify this separation between publisher and developer a bit more. When it comes to changes in the g [..]
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7:11 am, December 13, 2017
ArcheAge: Maelstrom Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Maelstrom!Organize your raids with the new Raid Bulletin Board & [..]
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7:11 am, December 3, 2017
Hello Adventurers,
As stated in the Livestream on Friday, we're pushing the release date of Maelstrom (4.0) back by one week, to December 13th. We felt it was necessary to give more time to testing a [..]
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7:11 am, December 3, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers,As stated in the Livestream on Friday, we're pushing the release date of Maelstrom (4.0) back by one week, to December [..]
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7:11 am, November 15, 2017
Quote:
Originally Posted by Muzzy
Can you stand amongst the legendary chefs of Erenor, or will you be chopped under the pressure?[UTC+8] EU: November 14 (7:00 AM) ~ Decem [..]
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7:11 am, November 15, 2017
Can you stand amongst the legendary chefs of Erenor, or will you be chopped under the pressure?
[UTC+8] EU: November 14 (7:00 AM) ~ December 1 (7:00 AM)
[PST] NA: November 14 (11:00 PM) ~ December [..]
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6:11 pm, October 8, 2017
Quote:
Originally Posted by GM Digna
Hi guys!This doesn't sound like fun; to be zooming along and suddenly crash.If you would, I'd like you to rule out the video drivers [..]
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8:11 am, August 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these basic troubleshooting steps, please submit a ticket so our CS team can investigate.
[..]
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8:11 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried some basic troubleshooting, submit a ticket and attach your DxDiag report so our CS team can a [..]
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8:11 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the basic troubleshooting steps, I'd submit a ticket and let our team know what you've [..]
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8:11 am, July 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey guys, we're looking to add in the armor back for Loyalty. Amary is seeing if we can get it into this week's marketpla [..]
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8:11 am, June 30, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried these troubleshooting steps and still aren't having any luck, go ahead and submit a ticket so [..]
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8:11 am, June 29, 2017
Quote:
Originally Posted by Muzzy
I don't know the answer to that, however, just to help you understand the process a bit more - XL creates the builds that we patch to li [..]
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8:11 am, June 16, 2017
Quote:
Originally Posted by ZamboniChaos
If you've attempted a reinstall and are still having issues with this, please make sure you provide our CS team with your Glyph l [..]
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8:11 am, May 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry to here this happened, and I'd definitely recommend contacting our CS team so they can look into this for yo [..]
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6:11 pm, May 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is still investigating this issue. If you find yourself flagged with the debuff, submit a support ticket so o [..]
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6:11 pm, May 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you need to report a player for a violation of our Code of Conduct, please submit a support ticket so our CS team c [..]
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8:11 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It doesn't look like you've contacted our CS team yet, so I'd submit a ticket and provide our team with a list of the [..]
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8:11 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the troubleshooting steps in this support article, please submit a support ticket so ou [..]
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6:11 pm, April 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! If you purchased the credit pack and didn't receive the bonus items, please submit a support ticket so our CS team [..]
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8:11 am, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at this support article and see if that helps you at all. If not, submit a support ticket so our CS te [..]
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8:11 am, April 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
While these specific changes may not make it to Update 3.5 and may be rolled out later, they are changes that fall in the [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd take a look at the following support articles and try the troubleshooting steps provided: [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please submit your report in the form of a ticket so our CS team can investigate this and take action if necessary.
[..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The best way to report players for violating our Code of Conduct is to submit a ticket. Our CS team will investigate t [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, you may want to give these troubleshooting steps a try and see if that helps you. If not, subm [..]
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5:11 pm, March 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at this support article and see if any of those troubleshooting steps help. If not, submit a ticket an [..]
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5:11 pm, March 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our CS team should be able to help you with this, so please submit a ticket and they'll take a look as soon as they ca [..]
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7:11 am, March 18, 2017
Quote:
Originally Posted by ZamboniChaos
Thanks for the extra info! I'd suggest that anyone experiencing this issue submit a support ticket and attach their network test [..]
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7:11 am, March 17, 2017
Quote:
Originally Posted by ZamboniChaos
Have you taken a look at this support article and tried the steps listed there? If those don't help, submit a ticket so our CS te [..]
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7:11 am, February 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I would suggest giving these troubleshooting steps a try and see if that helps you. If not, submit a ticket and provid [..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having purchase issues! Go ahead and submit a support ticket so our CS team can help you with this.
[..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team can investigate this for you and might be able to help.
Jump to [..]
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5:11 pm, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
If you submit a support ticket, our CS team would be happy to look into this for you as soon as they can!
Jump to post [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. My first suggestion would be to review the following support articles and try the [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Go ahead and submit a ticket so our CS team can take a look at your account and see if you're missing anything!
Jump t [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team can take a closer look at this and help you figure out what happened!
[..]
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7:11 am, January 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already attempted basic network troubleshooting, submit a ticket and provide our CS team with your network t [..]
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5:11 pm, January 17, 2017
Quote:
Originally Posted by Hesk
Hello! For any refund requests, please submit a support ticket at support.trionworlds.com so that our account support team can review the [..]
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7:11 am, January 15, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble with this. We have some troubleshooting steps on our support page, so I'd give those a try if [..]
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7:11 am, January 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! We have some additional troubleshooting steps on our support page, and I'd recommend giving those a try to see if that [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd encourage anyone who's still having crashing issues to give these troubleshooting steps a try. If those don't help, [..]
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7:11 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having connection issues! I'd check out these troubleshooting steps and see if they help. If not, [..]
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7:11 am, January 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear this happened. If you submit a support ticket, our CS team would be happy to look into this for you!
[..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for January 4. Happy New Year! Here's where we are at for tod [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you haven't already, take a look at this support article and give those troubleshooting steps a try. If th [..]
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7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! My first suggestion would be to give these troubleshooting steps a try. If those don't help, submit a ticket and provid [..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket our CS team would be happy to look into this for you. Keep in mind it may take a few da [..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! I reviewed your account, and it appears it's currently flagged as a Fresh Start account which is why you can't access a [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone! While we're working to resolve this issue, please make sure you report players that are doing this by submitting a [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble launching ArcheAge, I'd review this support article and give those troubleshooting step [..]
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7:11 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team would be happy to look into this for you. Keep in mind it may tak [..]
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7:11 am, December 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're missing credits, please submit a support ticket and our CS team would be happy to look into this for you.
[..]
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7:11 am, December 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble. We have some additional troubleshooting steps on our support page that you may wa [..]
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7:11 am, December 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article and make sure you've tried all of the steps listed there. If those [..]
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7:11 am, December 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, my first suggestion would be to give these troubleshooting steps a try. If those don't help, submit a support ticket s [..]
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7:11 am, December 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article and see if those steps help. If not, submit a support ticket and p [..]
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5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
For any refund requests, please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate your [..]
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7:11 am, December 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! If you'd like to request a refund, please submit a support ticket so our CS team can review it.
Jump to post [..]
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5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
We will get back to you as soon as possible Hajant. Just keep in mind that multiple requests regarding the same issue won't expedite t [..]
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7:11 am, December 11, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Glenfiddich
I can't purchase anything higher than the base $5 credit pa [..]
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7:11 am, December 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Tickets are generally answered in the order they're received, so I'd submit a ticket now and our CS team will review i [..]
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7:11 am, November 24, 2016
Quote:
Originally Posted by ZamboniChaos
In order to receive the Patron compensation, you would have needed to log into the game between November 9th through Noon PST on [..]
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5:11 pm, November 22, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with refund requests, please submit a support ticket at support.trionworlds.com so that our Billing team can invest [..]
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5:11 pm, November 22, 2016
2:06 AM PST Update: We have gotten reports that the event petals are opening to reveal Fall Festival Coins instead of Feastival Coins. We're looking into the issue and bringing the matter to the devel [..]
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7:11 am, November 22, 2016
Can you stand amongst the legendary chefs of Erenor, or will you be chopped under the pressure?
Test yourself in the Feastival, running Hasla from Nov. 22 at 12:01 AM UTC until December 9 at 11:59 PM [..]
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7:11 am, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! Go ahead and give these troubleshooting steps a try and see if they help. If not, submit a ticket and provide [..]
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7:11 am, November 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try and see if that helps. If not, submit a ticket and provide our [..]
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7:11 am, November 17, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! Go ahead and submit a ticket so our CS team can take a closer look at this. They may be able to help!
[..]
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7:11 am, November 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Oyranos! Go ahead and submit a support ticket so our CS team can investigate this. They may be able to help!
[..]
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7:11 am, November 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm not seeing any current issues with the Shatigon server, so you may want to give these troubleshooting steps a try. [..]
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7:11 am, November 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hi! If these troubleshooting steps didn't help you, submit a support ticket and provide our team with your DxDiag report. Make su [..]
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5:11 pm, November 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hmm, that's odd. I'd recommend submitting a support ticket and providing our team with your DxDiag report so they can investigate [..]
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5:11 pm, November 1, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! I'd review this support article and make sure you try all of the steps listed there. If those don't work, [..]
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5:11 pm, November 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Empyreus! If you didn't receive quest credit, submit a support ticket and our CS team may be able to help.
J [..]
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5:11 pm, November 1, 2016
Quote:
Originally Posted by ZamboniChaos
Re-installing would be a good step to try, but if that doesn't help I'd submit a ticket so our CS team can investigate further!
[..]
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8:11 am, October 28, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! I'd take a look at this support article and try the troubleshooting steps listed there. If those don't work f [..]
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6:11 pm, October 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team may be able to help figure out what happened here. If not, feel free to re [..]
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6:11 pm, October 25, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that Benie! If you submit a support ticket, our CS team would be happy to look into this for you.
Jump t [..]
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6:11 pm, October 18, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hi all, an update to the feedback people have been providing for the Seaskimmer. As of tomorrow's maintenance, the Seask [..]
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6:11 pm, October 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If this siege tower is still blocking the road, please submit a support ticket with specific details regarding its loc [..]
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6:11 pm, October 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you using Steam by any chance? If so, these steps may help:1. Close your game and Steam completely2. Navigate to t [..]
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6:11 pm, October 14, 2016
Quote:
Originally Posted by ZamboniChaos
As you mentioned, this issue is usually caused due to particular anti-virus settings. If whitelisting ArcheAge and adding the pro [..]
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8:11 am, October 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! If you notice this happening in game, please submit a support ticket so our CS team can investigate this. If there's a [..]
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6:11 pm, October 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're using Steam, I'd recommend clearing your Steam cache and see if that works: 1. Close your game and Steam co [..]
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6:11 pm, October 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to review this support article and try the steps listed there. If that doesn't help, subm [..]
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6:11 pm, October 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! It appears you've already tried some basic troubleshooting, but you may want to review this support article and see if [..]
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6:11 pm, October 6, 2016
Quote:
Originally Posted by ZamboniChaos
If you're still having trouble with this, you may want to take a look at this support article. If that doesn't help you, submit a [..]
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6:11 pm, October 6, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! This support article might be helpful, but I'd also consider submitting a support ticket so our CS team can take a loo [..]
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6:11 pm, October 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having this issue, I'd review these troubleshooting steps and see if that helps you at all. If not, su [..]
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6:11 pm, October 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to review this support article and try the steps listed there. If that doesn't work, subm [..]
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6:11 pm, October 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the confusion. If you submit a support ticket, our CS team would be happy to look into this for you and help [..]
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6:11 pm, September 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have a few more troubleshooting steps located on our support page you may want to try. If those don't help, submit [..]
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6:11 pm, September 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You can download the Glyph client directly by clicking on this link. If you're still having problems after installing [..]
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