8:11 am, April 18, 2018
Quote:
Originally Posted by Muzzy
Hey Rightryder,The support team is working through the tickets as fast as they can. You are in a line that you can't see, but they are r [..]
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8:11 am, April 4, 2018
ArcheAge Twitter Giveaway
Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED.
The ArcheAge [..]
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8:11 am, April 4, 2018
Quote:
Originally Posted by Muzzy
ArcheAge Twitter Giveaway Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREA [..]
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7:11 am, February 24, 2018
Quote:
Originally Posted by Muzzy
If you got an email, you won. We're still waiting for all winners to respond. Once all have been claimed we'll announce.
Jump [..]
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7:11 am, February 22, 2018
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Kalli Matthews
has the trading guide guys quest been lowered to lvl30 agai [..]
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7:11 am, February 3, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,I brought this up with the team and Khrolan was able to take some time to read and respond. These are answers directly [..]
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7:11 am, February 3, 2018
Quote:
Originally Posted by Muzzy
This post has spawned a lot of conversation around the topic of exploits, especially surrounding Levi. One of those posts ( http://forum [..]
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7:11 am, January 27, 2018
Quote:
Originally Posted by TrionBrasse
Hello folks,This is indeed off topic because it does not involve game discussion. While none of us here are legal experts, we do h [..]
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7:11 am, January 21, 2018
Quote:
Originally Posted by Muzzy
Hello,Our team has been looking into this pretty deeply. The information we've found isn't for public view since it is personalized to y [..]
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7:11 am, January 19, 2018
Quote:
Originally Posted by Muzzy
I brought this up with the team earlier today. I'll respond once I have more information on this topic.Regarding wrapped/not wrapped, th [..]
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7:11 am, December 31, 2017
It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be freed up for use by new and active players.
We will release the names of characters that have not l [..]
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7:11 am, December 31, 2017
Quote:
Originally Posted by Muzzy
It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be freed up for use by new and active p [..]
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7:11 am, December 20, 2017
Quote:
Originally Posted by Muzzy
ArcheAge : notes de patch officielles de Maelström Les notes suivantes contiennent des informations sur la sortie de notre d [..]
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7:11 am, November 9, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers!Below is the Letter From The Team: Into The Maelstrom article. We're opening this up for an official discussion. There [..]
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7:11 am, November 9, 2017
Quote:
Originally Posted by Muzzy
I spoke with Shinya about this in discord and asked him to come in here and get this conversation going again. If anyone would like to c [..]
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8:11 am, October 18, 2017
Quote:
Originally Posted by Muzzy
This should have abated. Please respond if you are still having this issue.http://forums.archeagegame.com/showt...s-here-(Solved)
[..]
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8:11 am, October 18, 2017
Quote:
Originally Posted by Muzzy
We've gotten reports from players that the issue has abated on the EU servers. If there is anyone still experiencing this, please respon [..]
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8:11 am, October 10, 2017
Quote:
Originally Posted by Muzzy
Yo Edwardo,We don't have a plan yet to share with the players regarding transfers. I honestly don't know if the ideas you've stated woul [..]
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6:11 pm, September 9, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Tintin
I think you may be able to fix that via ticket. I respon [..]
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6:11 pm, August 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So I can now see that the 24 hour land block is a controversial decision for some folks here, and I'd like to talk throug [..]
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6:11 pm, August 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like our CS team responded to your ticket recently and was able to fix this for you. Please update your ticke [..]
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8:11 am, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! I can confirm this ticket received a response not long ago, and your reply will be responded to as soon as we are able.
[..]
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8:11 am, August 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like you've already submitted a support ticket, so our CS team will respond as soon as they can to provide yo [..]
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8:11 am, July 29, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Miraju
So, you said you'd give me a response for the question I [..]
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8:11 am, July 21, 2017
Quote:
Originally Posted by Muzzy
Thanks. Please have your friend put in a ticket. The text wasn't actually changed and has been that way for a long time. The mail deleti [..]
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8:11 am, July 15, 2017
Quote:
Originally Posted by Muzzy
Stopping in to say that I'm very interested in where this thread goes. I'll be watching, probably not responding right away. Edwardo, fa [..]
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8:11 am, July 10, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Nerrivic
Yeah exactly, I thought the same thing when I read the [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue to be addressed, and we will respond to it as soon as we are able.
Jump to p [..]
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8:11 am, June 21, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Lucifael
I have same issue.. was roaming around on my friend's merch on [..]
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8:11 am, June 16, 2017
ArcheAge Erenor Eternal Livestream #5 — June 16 at 1:30 PM PDT (8:30 PM UTC)Hosts:
Executive Producer Merv "Khrolan" Lee Kwai
Localization Tester Sophie "Socke" Pickens
S [..]
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8:11 am, June 16, 2017
Quote:
Originally Posted by Muzzy
ArcheAge Erenor Eternal Livestream #5 — June 16 at 1:30 PM PDT (8:30 PM UTC)Hosts:Executive Producer Merv "Khrolan" [..]
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8:11 am, June 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our agents responded to your ticket, but here's the email address you asked for in case you still [..]
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8:11 am, June 13, 2017
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WI [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion_Mobi
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions NO PURCHASE NECESSARY TO EN [..]
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8:11 am, June 11, 2017
Quote:
Originally Posted by Muzzy
Well, to be fair, I'm often very busy on the weekends. Saturday mornings I generally work on hobby projects. Sunday mornings I record po [..]
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8:11 am, June 8, 2017
ArcheAge Version 3.5 Patch Notes – Erenor Eternal
The following release notes contain information about our latest major ArcheAge update: Erenor Eternal!Table of Contents:General ChangesWorl [..]
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8:11 am, June 6, 2017
Quote:
Originally Posted by Muzzy
This thread is literally the 2nd thread I've ever responded to in AA. I don't know the history of how it was handled before! I'm sorry I [..]
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8:11 am, June 3, 2017
[QUOTE=Morgana;2601999]UNDER CONSTRUCTIONThe notes in purple text are currently a work in progress. This means that they are not yet final, and are subject to rewording for clarification, balance adju [..]
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8:11 am, May 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please refrain from copy/pasting your ticket correspondence on the forums. It appears our CS agent has escalated you t [..]
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6:11 pm, May 17, 2017
They say these lamps brings out the worst in people. Their greed, their bloodlust, their darkness… all manifest when around this ancient artifact. What will it bring out in you?
Starting [..]
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8:11 am, May 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the wait. Our CS team will respond as soon as they take care of the tickets in front of yours! In the me [..]
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8:11 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue and one of our CS agents will respond as soon as they can.
Jump to post. [..]
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8:11 am, April 28, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Swipey
if this goes past the release of the boxes im contact my payment [..]
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8:11 am, April 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is one of the oldest in our queue, so our CS team should be responding sooner rather than la [..]
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8:11 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket was responded to today. Since we can't assist with ban appeals on the forums, I'm going to g [..]
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8:11 am, April 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Spring Garden Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A [..]
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6:11 pm, April 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by SafL
Before the server went down was my friend with the car and [..]
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8:11 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team will respond as soon as they take care of the tickets in front of yours. Sorry for the wait!
Jump [..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents recently responded to your ticket. Thanks for your patience!
Jump to pos [..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait! I confirmed your ticket is still moving up the queue, and our CS team will respond as soon as they can!
[..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your tickets are in the queue to be responded to, and will be addressed as soon as we are able.
Jump to [..]
View
8:11 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up our queue, and our CS team will respond as soon as they take care of the tickets in front of [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Labor Madness Sweepstakes Official Rules and Conditions The ArcheAge® Labor Madness Sweepstak [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Concours «Folie des points d'artisanat» d'ArcheAge® Règlement officiel et Conditio [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a ticket for this issue, so our CS team will respond as soon as they can.
J [..]
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5:11 pm, March 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I looked at your account and I didn't see any reason you'd be prevented from playing on the NA Fresh Start server. I n [..]
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7:11 am, March 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please be aware it may take several days to receive a reply to your ticket due to the amount of inventory we're workin [..]
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5:11 pm, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums, so if you wish to continue appealing your ban you'll need to follow up [..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the delay. It looks like our CS team responded to your ticket about 45 minutes ago, so please check your tic [..]
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5:11 pm, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the delay, but I confirmed your tickets were still moving up the queue. Our CS team will respond as soon [..]
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5:11 pm, February 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like our CS agent responded yesterday asking for some additional info. If you can provide this info our team [..]
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7:11 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
Our response times have been longer than normal due to the amount of tickets in our queue, but our team is working as fast as the [..]
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7:11 am, February 12, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Ceazar
Support just responded to my ticket 824004. They refused to comp [..]
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7:11 am, February 11, 2017
Once known for their forbidden romance between the Greenman and Yata houses, new developments strike doubt into the legendary love of Prince Yateo and Princess Greeniette! Was Yateo only after Green [..]
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7:11 am, February 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Once known for their forbidden romance between the Greenman and Yata houses, new developments strike doubt into the legen [..]
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7:11 am, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your ticket is still moving up the queue, and our team will respond as soon as they're able to review yo [..]
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7:11 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We can't help with ban appeals on the forums, but one of our CS agents will respond to your ticket as soon as they can [..]
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7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
I just reviewed your ticket, and it looks like one of our CS agents responded a few minutes ago. Please check your ticket as soon [..]
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5:11 pm, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was still moving up the queue, so our CS team will respond as soon as they can! Keep in mind this may tak [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was moving up the queue, and our team will respond as soon as they take care of the tickets in front of y [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Our team will respond to your appeals as soon as possible, but I'm afraid we can't provide any additional assistance with account [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hi! It looks like one of our CS agents recently responded to your ticket. Please try logging in again as soon as you can!
[..]
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7:11 am, January 25, 2017
ArcheAge Version 3.0 Patch Notes -- January Update
The following release notes contain information about the ArcheAge January Update!General ChangesThe gold value of sport fish has been increased to [..]
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7:11 am, January 25, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Fonzerelli
UHG. You guys re-solved an already solved ticket from a mont [..]
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7:11 am, January 25, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 3.0 Patch Notes -- January UpdateThe following release notes contain information about the ArcheAge Janu [..]
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7:11 am, January 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 3.0 Patch Notes -- January UpdateThe following release notes contain information about the ArcheAge Janu [..]
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7:11 am, January 23, 2017
Quote:
Originally Posted by Carthax
I'd start with these steps:https://support.trionworlds.com/hc/e...rashing-IssuesIf you still have issues, I'd suggest submitting a tic [..]
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7:11 am, January 21, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was still moving up the queue, so our CS team will respond as soon as possible! We're still working throu [..]
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5:11 pm, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It appears Senior GM Tinen has responded to your ticket with an update for you. Please check your ticket as soon as yo [..]
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7:11 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by CainIsh
Can I get information when, plus minus, I can expecthelp will c [..]
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5:11 pm, January 12, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue for a response, and will be responded to as soon as we are able. I apologize for any de [..]
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5:11 pm, January 8, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Katastrophie
the saddest part about this is how long it takes trino to r [..]
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7:11 am, January 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, so one of our CS agents will review it and respond as soon as t [..]
View
7:11 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, please send an email to support@trionworlds.com so our CS team can look into this.
[..]
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7:11 am, December 29, 2016
Quote:
Originally Posted by ZamboniChaos
Our response times have increased significantly due to the amount of tickets we've received recently. Our CS team is working hard [..]
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7:11 am, December 29, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked on your ticket and it appears one of our CS agents recently responded. Please check your ticket if you [..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
The Customer Service team is still a bit behind in support tickets due to the number we've received. Right now, the avera [..]
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7:11 am, December 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket is still moving up the queue, so one of our CS agents will respond as soon as they can.
[..]
View
5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket is in the queue to be answered, and we will respond as soon as we are able. Unfortunately, we do h [..]
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7:11 am, December 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your tickets were still moving up the queue, and one of our CS agents will respond as soon as they can. Ke [..]
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7:11 am, December 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm afraid we can't assist with ban appeals on the forums, but I see you've already updated your ticket with the relev [..]
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5:11 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with the Fresh Start servers, please respond in the official thread:http://forums.archeagegame.com/showt...Y-11-05- [..]
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5:11 pm, December 12, 2016
Quote:
Originally Posted by Baelron
Hello and our apologies for the delay in responding to your purchasing issues. We appreciate your continued patience. Our customer sup [..]
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5:11 pm, December 10, 2016
Crafting, Harvesting, and Misc. ProficienciesAll proficiency caps have been increased from 180000 to 230000 skill.
The 230000 skill grade is known as Famed and is a single rank above the 180000 skill [..]
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7:11 am, December 9, 2016
Quote:
Originally Posted by Khrolan
Hi there,It's a good question, happy to respond. When we released Secrets of Ayanad in early 2015, we mentioned that PTS would be wipe [..]
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7:11 am, November 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 3.0 Patch Notes -- RevelationThe following release notes contain information about the ArcheAge: Revelat [..]
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5:11 pm, November 22, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket has been submitted, and will be responded to as soon as we are able. Thank you for your patience!
[..]
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7:11 am, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! If you can submit a support ticket at support.trionworlds.com, we'll be happy to look into this for you. There is a resolution to [..]
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6:11 pm, October 26, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We've actually recently handed that honor over to Morgana. :) But, we strive to get livestream prizes out within a week o [..]
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6:11 pm, October 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team may be able to help figure out what happened here. If not, feel free to re [..]
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