6:11 pm, June 14, 2017
Quote:
Originally Posted by Fasti
Hey there,While it's not always the case, often it seems that errors in the 2000s indicate something is blocking the authentication of y [..]
View
8:11 am, June 5, 2017
Quote:
Originally Posted by TrionBrasse
Hello all! We have run into a config issue with the AH lock process. As fixing this lock will require a full restart of the server [..]
View
7:11 am, March 22, 2017
The following release notes contain information about the ArcheAge March 2017 Update!While Celestrata is on PTO, I am posting this for the team.
Therefore, yer stuck with a pic of my ArcheAge Dwarf [..]
View
7:11 am, March 22, 2017
Quote:
Originally Posted by TrionBrasse
The following release notes contain information about the ArcheAge March 2017 Update!While Celestrata is on PTO, I am posting this [..]
View
7:11 am, February 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hi everyone!We'll be restarting all EU servers in order to fix the recent issues affecting the region. Estimated downtime is curr [..]
View
7:11 am, February 4, 2017
Quote:
Originally Posted by TrionBrasse
Hello all! We will restart all Fresh Start servers early next week: EU Prophecy: 7:00 PM PST on Monday, February 6, 2017 NA Veng [..]
View
5:11 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Hello! Issues with random restarts that don't have any error message or blue screen are generally either related to heat management (wher [..]
View
7:11 am, December 14, 2016
Quote:
Originally Posted by TrionBrasse
Quote:
Originally Posted by digidude13
Do you have any insight on what your guys next plan of action [..]
View
5:11 pm, December 10, 2016
SocialCommunity Centers29 new NPC structures known as Community Centers have been added to all southern continent, non-ocean zones. These buildings have a similar appearance to a Nuian Mansion and hav [..]
View
5:11 pm, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
11:30 AM UTC Update: We've restarted some other game services that did not affect players in game, and those restarts hav [..]
View
5:11 pm, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
11:30 AM UTC Update: We've restarted some other game services that did not affect players in game, and those restarts hav [..]
View
7:11 am, November 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Xollo
I'll give you guys some free advice: Most games have regu [..]
View
8:11 am, August 6, 2016
Greetings Adventurers! It's the first of the month, and that means it's time for a Hero Election! If you've earned enough leadership over the month of July, make sure to visit your local Faction Bas [..]
View
8:11 am, August 6, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! It's the first of the month, and that means it's time for a Hero Election! If you've earned enough [..]
View
8:11 am, June 12, 2016
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com if you're still experiencing this problem. Thanks!
Jump to po [..]
View
7:11 am, January 29, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! We will be performing a set of server restarts across all ArcheAge North American servers on Janu [..]
View
6:11 pm, May 18, 2015
Quote:
Originally Posted by Khrolan
Hi all,Sorry for the game play interruption - we needed to schedule an update this morning to apply another hotfix for the recent hono [..]
View
6:11 pm, May 18, 2015
Quote:
Originally Posted by Scapes
For those wondering why the second downtime related to this issue, today's patch includes an adjustment to prevent jail escaping and fi [..]
View
6:11 pm, May 17, 2015
Quote:
Originally Posted by Fasti
Windows 8 comes with Windows Defender active, and that can cause an error like this. Restart your PC for me. When it restarts, open Wind [..]
View
6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ravyn
I also tried uninstalling Glyph completely and doing the whole removing [..]
View
6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by squirrelspeed
Hello. Excited to start playing but the game wont open for me. I [..]
View
6:11 pm, May 1, 2015
Quote:
Originally Posted by GM Fasti
Hi! The error 1005 is often related to permissions issues. Given that this is a brand new PC, that is definitely a likely cause. Wha [..]
View
6:11 pm, April 26, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Orzosro
Id like to know as well since these instructions are not working fo [..]
View
6:11 pm, April 23, 2015
Quote:
Originally Posted by GM Fasti
Hi there, If you're still having this same error, restart your PC for me. When it restarts, open your antivirus program and go into [..]
View
8:11 am, April 22, 2015
Quote:
Originally Posted by GM Fasti
Hey folks, If you're still unable to connect to Nui, can you try restarting your PC for me? After it restarts, go ahead and give the [..]
View
6:11 pm, April 16, 2015
Quote:
Originally Posted by GM Fasti
A 1004 error message indicates that some of the latest patch data was bad. Following these steps should resolve it for you. FIrst up, [..]
View
8:11 am, April 12, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Foxish
I downloaded ArcheAge off of steam and I can't seem to get get it wo [..]
View
8:11 am, April 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Stunningmonster
Logging into the game works just fine but after a couple of [..]
View
8:11 am, April 9, 2015
Quote:
Originally Posted by GM Fasti
If you are stuck in the "applying" stage for more than an hour, you may need to restart your computer. After it restarts, y [..]
View
6:11 pm, April 8, 2015
Quote:
Originally Posted by GM Fasti
Nothing stands out as a specific cause of issues, so we will need to do a bit more digging. If you haven't, submit a ticket and attac [..]
View
6:11 pm, April 1, 2015
Quote:
Originally Posted by GM Fasti
It seems that most players are able to update and play normally, so I'd like to troubleshoot with you.Can you tell me some info about [..]
View
6:11 pm, March 29, 2015
Quote:
Originally Posted by GM Fasti
Hey there,If you have the bandwidth to spare, you can try deleting ArcheAge from your PC (right-click on ArcheAge in Steam and select [..]
View
5:11 pm, March 19, 2015
Quote:
Originally Posted by GM Fasti
Hey,Sorry about that! We'll keep this post updated with info on the EU restarts to resolve the current log in issues.
Jump [..]
View
5:11 pm, March 19, 2015
Quote:
Originally Posted by GM Fasti
Hey folks,We're going to be restarting the EU servers in 15 minutes to resolve the authentication errors you're running into. We'll k [..]
View
5:11 pm, March 19, 2015
Quote:
Originally Posted by GM Fasti
Adventurers,The European ArcheAge servers will be restarted in 15 minutes, at approximately 1:30 PM GMT (PDT+7) to resolve the issue [..]
View
7:11 am, March 15, 2015
Quote:
Originally Posted by GM Fasti
For anyone having an issue installing Glyph, the first thing you'll want to do is uninstall/delete any current Glyph files from your [..]
View
5:11 pm, March 14, 2015
Quote:
Originally Posted by GM Fasti
It doesn't look like anything we have seen thus far shows compatibility issues with the latest updates and the game just yet. Let's t [..]
View
5:11 pm, February 12, 2015
Quote:
Originally Posted by GM Fasti
Awesome, thanks. I think I have the steps that will help you, so try this out and let me know if the problem continues. First up, re [..]
View
5:11 pm, January 24, 2015
Quote:
Originally Posted by GM Fasti
Nethaira,You can try deleting the Glyph folder from AppData as described in our Glyph technical troubleshooting article. Once that is [..]
View
5:11 pm, January 10, 2015
Quote:
Originally Posted by GM Fasti
Hi! Restart your PC for me. Once it restarts, launch Avast and check for any software updates. There should be at least one availabl [..]
View
5:11 pm, January 8, 2015
Quote:
Originally Posted by GM Fasti
Hey Blastguy,Do me a favor and try these steps and let me know if you continue to have this error. First up, restart your computer wi [..]
View
5:11 pm, January 7, 2015
Quote:
Originally Posted by GM Fasti
Generally, the freezing on the launch poem issue can be caused by a couple things. First up, restart your PC with minimal background [..]
View
5:11 pm, January 3, 2015
Quote:
Originally Posted by GM Fasti
Can you each try restart your PC with minimal background tasks running, while it restarts power-cycle your modem. Once you get restar [..]
View
5:11 pm, January 1, 2015
Quote:
Originally Posted by GM Fasti
Can you have your friend submit a ticket and attach his DXDIAG report to the ticket for us to review? Getting those system details wi [..]
View
5:11 pm, December 26, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Kaalkingdom
I have this issue. I haven't been able to find a resolution. [..]
View
7:11 am, December 23, 2014
Quote:
Originally Posted by Ocho
Adventurers, The North American Game Servers will be unavailable at 8:00 AM PST (GMT-8) on Tuesday, December 23 for a restart. The estim [..]
View
7:11 am, December 4, 2014
Quote:
Originally Posted by Kiwibird
Hello again everyone, we've begun validation on the EU servers. I'll provide another update soon when they're available again.
[..]
View
7:11 am, November 23, 2014
Quote:
Originally Posted by GM Fasti
Hey there Pirateshark! You mentioned already installing DirectX 9, but just to confirm, was this the version you installed?If not, go [..]
View
5:11 pm, November 22, 2014
Quote:
Originally Posted by GM Fasti
Hey all! Go ahead and try the steps listed below, and if the problem continues, update this previous thread on the same issue. Firs [..]
View
5:11 pm, November 22, 2014
Quote:
Originally Posted by GM Fasti
Hey Fawkeye!I posted these steps in another thread, but think they might help in your case as well.Go ahead and try the steps listed [..]
View
5:11 pm, November 15, 2014
Quote:
Originally Posted by GM Fasti
Another thing to try, if the problem continues, is searching your ArcheAge folder for a game_pak file. Delete that file, empty your r [..]
View