8:11 am, April 19, 2018
Quote:
Originally Posted by Muzzy
Currently Cross Server Arena on NA is not functioning properly and we're having XL address it on their end. As with most fixes, they com [..]
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8:11 am, April 17, 2018
Quote:
Originally Posted by Muzzy
Hi everyone! The European ArcheAge servers will be unavailable at 1:00 AM UTC (PDT +7) on 18th April for weekly maintenance and schedul [..]
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8:11 am, April 13, 2018
Quote:
Originally Posted by Muzzy
Hello Adventurers,In order to address a crashing issue on EU servers, we'll be restarting all EU servers. It'll take about 2 hours and w [..]
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6:11 pm, April 8, 2018
Quote:
Originally Posted by Muzzy
Update: 4:27 AM PDTC Unfortunately, the NA FS Server, Nui, has become unavailable again. Our team is addressing the issue and we'll cont [..]
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6:11 pm, April 8, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers, In order to address the database issue present in the game, we will need to bring down the server [..]
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6:11 pm, April 8, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers,In order to address the database issue present in the game, we will need to bring down the servers [..]
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8:11 am, April 4, 2018
ArcheAge Twitter Giveaway
Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED.
The ArcheAge [..]
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8:11 am, April 4, 2018
Quote:
Originally Posted by Muzzy
ArcheAge Twitter Giveaway Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREA [..]
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7:11 am, January 20, 2018
Quote:
Originally Posted by Celestrata Bloodsong
Hi fam,Just announced this on the livestream that we are increasing drop rates. The team knew this was a priority for the [..]
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5:11 pm, January 12, 2018
Quote:
Originally Posted by Fasti
Let's go ahead and move the conversation to this post. We'll keep that thread up to date as we work to address this issue.
Ju [..]
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7:11 am, December 20, 2017
Quote:
Originally Posted by Muzzy
None of these fixes are fixes that Trion handles because we don't have access to the code. I was simply relaying which bugs were address [..]
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5:11 pm, December 14, 2017
Quote:
Originally Posted by Hesk
Thank you for your report. If you have not done so, please make sure to submit a support ticket at support.trionworlds.com, and we will a [..]
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7:11 am, November 9, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers!Below is the Letter From The Team: Into The Maelstrom article. We're opening this up for an official discussion. There [..]
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7:11 am, November 9, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Noxm
if Trion think a 3.7/4.0KR patch with some custom change w [..]
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8:11 am, October 20, 2017
ArcheAge Version 3.5 Patch Notes – The October 2017 Update
The following release notes contain information about our latest monthly update, the October 2017 Update!Expect the Unexpected in [..]
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8:11 am, October 19, 2017
ArcheAge Version 3.5 Patch Notes – The October 2017 Update
The following release notes contain information about our latest monthly update, the October 2017 Update!Expect the Unexpected in [..]
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8:11 am, October 19, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 3.5 Patch Notes – The October 2017 Update The following release notes contain information a [..]
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8:11 am, September 19, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your tickets are in the queue to be answered, and will be addressed as soon as we are able.
Jump to post [..]
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8:11 am, September 14, 2017
Quote:
Originally Posted by Hesk
Hello! I can confirm that the agent did indeed read your response, and provided you with the recommended steps for resolving this issue. [..]
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8:11 am, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! If you can provide me with your friend's ticket #, I'll be happy to confirm that her ticket is in the queue to be addressed.
[..]
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6:11 pm, August 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So I can now see that the 24 hour land block is a controversial decision for some folks here, and I'd like to talk throug [..]
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8:11 am, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue, and will be addressed as soon as we are able. Thank you for your patience.
[..]
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6:11 pm, August 22, 2017
Quote:
Originally Posted by Celestrata Bloodsong
UPDATE: To note for this week, the team is implementing some code to help address the FPS drops some players have when mo [..]
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6:11 pm, August 22, 2017
Quote:
Originally Posted by Celestrata Bloodsong
UPDATE: To note for this week, the team is implementing some code to help address the FPS drops some players have when mo [..]
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8:11 am, August 6, 2017
ArcheAge Version 3.5 Patch Notes – The August 2017 Update
The following release notes contain information about our latest monthly update, the July 2017 Update!Heed the Call of the Daru!&am [..]
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8:11 am, August 6, 2017
Quote:
Originally Posted by Muzzy
ArcheAge Version 3.5 Patch Notes – The August 2017 UpdateThe following release notes contain information about our latest mont [..]
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8:11 am, July 29, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Miraju
So, you said you'd give me a response for the question I [..]
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8:11 am, July 28, 2017
Greetings all Adventurers, great and small!
Over the past year, we've seen a lot of discussion among players about the need for server consolidation. The number of players in each server is critical [..]
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8:11 am, July 28, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 3.5 Patch Notes – The August 2017 UpdatePlease note, these patch notes are Test Server notes a [..]
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8:11 am, July 22, 2017
Quote:
Originally Posted by Muzzy
Hi Yawn,We are aware that players are earning the "old coins" and have a plan in place to fix that after the event is over. We [..]
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8:11 am, July 11, 2017
Quote:
Originally Posted by Hesk
Hello Gadhelyn. It appears that there is some issue with your email address, as it is being listed as undeliverable. Please make sure the [..]
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8:11 am, July 7, 2017
ArcheAge Version 3.5 Patch Notes – The July 2017 Update
The following release notes contain information about our latest monthly update, the July 2017 Update!Be a Happy Family...“ [..]
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8:11 am, July 7, 2017
Quote:
Originally Posted by Muzzy
ArcheAge Version 3.5 Patch Notes – The July 2017 UpdateThe following release notes contain information about our latest monthl [..]
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6:11 pm, July 6, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Azyd
NOTHING about this and probably most annoying bug
There [..]
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8:11 am, July 1, 2017
Quote:
Originally Posted by Celestrata Bloodsong
This should have been addressed -- our engineers are going through the servers and the zones as we speak and fixing these [..]
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8:11 am, June 29, 2017
Quote:
Originally Posted by Hesk
Hello! Thanks for the report. We will address your ticket as soon as we are able to. Unfortunately, I can't guarantee the specific reason [..]
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6:11 pm, June 28, 2017
Quote:
Originally Posted by BigDataDude
There are actually several threads about it already. Most notably:http://forums.archeagegame.com/showt...=1#post2612715
[..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we can't provide an estimate at this time, but we will address your ticket as soon as we are able.
Jump [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue to be answered, and we will address it as soon as we are able.
Jump to post. [..]
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8:11 am, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticket is in the queue to be addressed, and we will respond to it as soon as we are able.
Jump to p [..]
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8:11 am, June 22, 2017
Quote:
Originally Posted by Muzzy
We've already addressed this on the live stream. Please feel free to go watch and learn what our compensation matrix is. For reference i [..]
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8:11 am, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! I've investigated your issue and confirmed your ticket is in queue. It will be addressed as soon as we are able. Unfortunately, we [..]
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8:11 am, June 20, 2017
Quote:
Originally Posted by Muzzy
Hi all,We've done a lot of manual fixing with players to address this issue. If you were not handled manually and are still affected by [..]
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6:11 pm, June 19, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Okay guys, I just read through all of this thread, and I feel as though we need to make a few points clear:1. As we said [..]
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8:11 am, June 16, 2017
ArcheAge Erenor Eternal Livestream #5 — June 16 at 1:30 PM PDT (8:30 PM UTC)Hosts:
Executive Producer Merv "Khrolan" Lee Kwai
Localization Tester Sophie "Socke" Pickens
S [..]
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8:11 am, June 16, 2017
Quote:
Originally Posted by Muzzy
ArcheAge Erenor Eternal Livestream #5 — June 16 at 1:30 PM PDT (8:30 PM UTC)Hosts:Executive Producer Merv "Khrolan" [..]
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8:11 am, June 16, 2017
Quote:
Originally Posted by Muzzy
Shylex,If it's not happening for all players, then it may have been addressed.I understand that it is still happening to you. Have you s [..]
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8:11 am, June 16, 2017
Quote:
Originally Posted by Muzzy
Totally reasonable Edwardo. Last stream was a celebration, all over the place. This stream is getting down to business.
Jump [..]
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8:11 am, June 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our agents responded to your ticket, but here's the email address you asked for in case you still [..]
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8:11 am, June 13, 2017
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WI [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Muzzy
Hi there,Pricing for foreign currency rates is a tricky endeavor because it shifts so frequently. We periodically do a Trion-wide review [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion_Mobi
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions NO PURCHASE NECESSARY TO EN [..]
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8:11 am, June 6, 2017
Quote:
Originally Posted by Muzzy
This thread is literally the 2nd thread I've ever responded to in AA. I don't know the history of how it was handled before! I'm sorry I [..]
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8:11 am, June 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please refer to the email sent to your registered email address, and email appeals@trionworlds.com if you have any questions.
[..]
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6:11 pm, June 5, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Sayle
When i see post like that i am like does this guy even understand [..]
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8:11 am, May 19, 2017
Citizens of Erenor, gather around - it’s time to talk shop. I’m Merv “Khrolan” Lee Kwai and I’m the Executive Producer on ArcheAge. Today, the topic [..]
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8:11 am, May 19, 2017
Quote:
Originally Posted by Fasti
Citizens of Erenor, gather around - it’s time to talk shop. I’m Merv “Khrolan” Lee Kwai and I& [..]
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8:11 am, April 22, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding starts on April 25 with maintenance! – Next week you can take a walk [..]
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8:11 am, April 22, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding [..]
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8:11 am, April 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Spring Garden Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A [..]
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8:11 am, April 11, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your tickets are in the queue to be responded to, and will be addressed as soon as we are able.
Jump to [..]
View
8:11 am, April 8, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The Golden Tree Event Begins April 19th! – You need Lunarite? This is the event for you! Starting [..]
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8:11 am, April 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The Golden Tree Event Begins A [..]
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8:11 am, April 6, 2017
Quote:
Originally Posted by Hesk
Unfortunately, ticket volume is higher than normal and causing some delays, but we will address your ticket as soon as we are able.
[..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Labor Madness Sweepstakes Official Rules and Conditions The ArcheAge® Labor Madness Sweepstak [..]
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8:11 am, March 28, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, our ticket volume is higher than normal, but we will address your tickets as soon as we are able.
Jump t [..]
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7:11 am, March 21, 2017
Quote:
Originally Posted by Hesk
Hello DeliaCat, I've confirmed your ticket is in the queue to be addressed. I apologize for any delay, as our ticket volume is higher tha [..]
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5:11 pm, March 9, 2017
Quote:
Originally Posted by Hesk
Hello! I've confirmed your ticked is in the queue to be answered. Due to high ticket volume, this may take longer than normal, but we wil [..]
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7:11 am, March 9, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Instinct
And you expect most of your AA customers to search & f [..]
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7:11 am, March 8, 2017
Quote:
Originally Posted by Hesk
Unfortunately, our current ticket volume is causing some delays. We will address your issue as soon as we are able, and we do apologize f [..]
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5:11 pm, March 2, 2017
Quote:
Originally Posted by Hesk
Hello! I have confirmed your ticket is in the queue to be answered; we will address your issue as soon as we are able.
Jump to [..]
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7:11 am, March 1, 2017
Quote:
Originally Posted by Baelron
Unfortunately we are unable to address your suspension via the forums. Please submit an appeal or update your current appeal, and our [..]
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5:11 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Please email support@trionworlds.com with the error message, as well as your current IP address, which you can confirm here (from the net [..]
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7:11 am, February 22, 2017
Quote:
Originally Posted by Baelron
Unfortunately we are unable to address your suspension via the forums. Please update your current appeal and our gamemasters will repl [..]
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7:11 am, February 15, 2017
Quote:
Originally Posted by Baelron
Unfortunately we are unable to address your suspension via the forums. We advise contacting our appeals team by emailing appeals@trion [..]
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5:11 pm, February 14, 2017
Quote:
Originally Posted by Hesk
Hello and thank you for the reports! Unfortunately, our queue volume is higher than normal, so we are experiencing some delays. We will a [..]
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5:11 pm, February 12, 2017
Quote:
Originally Posted by Carthax
We still have an extremely large volume of tickets, and are working to reply back to them as soon as we possibly can. While we can't e [..]
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7:11 am, February 12, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Ceazar
Support just responded to my ticket 824004. They refused to comp [..]
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5:11 pm, February 5, 2017
Quote:
Originally Posted by Carthax
Unfortunately, we can't discuss ban or appeal related issues on the forums. We can only address these issues via our Customer Support [..]
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5:11 pm, February 5, 2017
Quote:
Originally Posted by Carthax
I would make sure that you have noreply@trionworlds.com added to your safe contacts list, and if you're using gmail, to check your pro [..]
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5:11 pm, January 31, 2017
Quote:
Originally Posted by Hesk
I can confirm from the ticket itself that #820797 has not yet received a response from Customer Service. We will address your issue as so [..]
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5:11 pm, January 30, 2017
Quote:
Originally Posted by Carthax
We can't address the issue for you here over the forums, but if you already have a ticket in, our Customer Support team will get back [..]
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5:11 pm, January 24, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately our ticket volume is higher than normal, but we will address your issue as soon as we are able.
Jump to p [..]
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5:11 pm, January 24, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, our ticket volume is higher than normal, but we will address your issue as soon as we are able.
Jump to [..]
View
5:11 pm, January 24, 2017
Quote:
Originally Posted by Hesk
Unfortunately, our ticket volume is higher than normal, but we will address your ticket as soon as we are able.
Jump to post.. [..]
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5:11 pm, January 24, 2017
Quote:
Originally Posted by Hesk
Hello! Unfortunately, our ticket volume is higher than normal and this is causing some delays, but we will address your ticket as soon as [..]
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7:11 am, January 23, 2017
Quote:
Originally Posted by Carthax
We've currently experienced an incredibly large volume of tickets, which prevents us from being able to address each ticket in a promp [..]
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7:11 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket is still moving up the queue, so one of our CS agents will reply as soon as they can! I'm sorry for the d [..]
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5:11 pm, January 18, 2017
Quote:
Originally Posted by Hesk
Hello! I do apologize for the delay, as our ticket volume is higher than normal. We will address your issue as soon as we are able to.
[..]
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5:11 pm, January 17, 2017
Quote:
Originally Posted by Hesk
Hello! In almost all cases, these are not actual disconnects from a GM, but other errors which are providing incorrect messaging. At this [..]
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7:11 am, January 12, 2017
Join Senior Producer Merv "Khrolan" Lee Kwai, Producer Amanda "Amary" Fry, and Senior Community Relations Manager Seraphina "Celestrata" Brennan on the Trion Worlds Twi [..]
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7:11 am, January 12, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Join Senior Producer Merv "Khrolan" Lee Kwai, Producer Amanda "Amary" Fry, and Senior Community Relat [..]
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5:11 pm, January 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
11:05 PM PST Update: The server is back open, but 3 areas of the game are still experiencing issues, most notably Nuimari [..]
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5:11 pm, January 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Skayth
Most of the issues are caused by running the server at 6 [..]
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5:11 pm, January 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Good morning Adventurers, Our team is currently working to address the black screen players may receive upon logging int [..]
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7:11 am, January 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
10:25 PM PST Update: The team continues to work to address the errors that the server encountered, such as NPC spawns not [..]
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7:11 am, January 7, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Yep! It's something that will be addressed during Prophecy's restart tonight: http://forums.archeagegame.com/showthread.p [..]
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7:11 am, January 7, 2017
Quote:
Originally Posted by Celestrata Bloodsong
We answered a huge number of questions today in our Q&A thread, including addressing that we were tackling those [..]
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5:11 pm, January 5, 2017
Quote:
Originally Posted by Hesk
Thank you for the update. While our ticket volume is high at the moment, we are working to address tickets as quickly as we are able.
[..]
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7:11 am, December 31, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 29. Here's where we are at for today: --Ven [..]
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