8:12 am, April 6, 2018
Quote:
Originally Posted by Muzzy
Most of the items from packs and founder's items should have been received. If you do not have the items by end of day tomorrow (Friday) [..]
View
6:11 pm, April 5, 2018
ArcheAge: Legends Return Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Legends Return!Summon the might of the ancient Dragon Flights& [..]
View
8:11 am, April 4, 2018
ArcheAge Twitter Giveaway
Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED.
The ArcheAge [..]
View
8:11 am, April 4, 2018
Quote:
Originally Posted by Muzzy
ArcheAge Twitter Giveaway Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREA [..]
View
8:11 am, April 2, 2018
Quote:
Originally Posted by Celestrata Bloodsong
One of the problems we have with this particular email send is that we can't contact anyone who opted out of our newslett [..]
View
7:12 am, February 9, 2018
Quote:
Originally Posted by Muzzy
We apologize for the mistake! Luckily, when you are at the point of purchasing the items, you can see what it is really going to cost an [..]
View
7:11 am, February 3, 2018
Quote:
Originally Posted by Muzzy
Okay. They fixed the issue and are granting compensation now: The final compensation will be granted today. If you do no receive the gr [..]
View
7:11 am, December 21, 2017
Quote:
Originally Posted by Muzzy
they are crude, but should be basic. that is being fixed. feel free to contact support and they will replace it with a basic costume
[..]
View
8:11 am, October 5, 2017
Quote:
Originally Posted by Muzzy
Hey all, the game came back up on time. If you are currently having issues, Please contact Support@trionWorlds.com and create a ticket s [..]
View
8:11 am, October 5, 2017
Quote:
Originally Posted by Muzzy
Hey all!Anyone who bought the Milkmaid Costume Crate, before we took it down for validation, will have already been refunded all credits [..]
View
8:11 am, August 19, 2017
Hello Adventurers,
Some of the Trion Archeage Team will be at Gamescom this week!
Joe "Muzzy"
Merv "Khrolan"
Amanda "Amary"
Sophie "Socke"
Don't worry, y [..]
View
8:11 am, August 19, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. Please contact our CS team if you wish to continue appealing your ban. [..]
View
8:11 am, August 19, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. Please contact our CS team if you wish to continue appealing your ban. [..]
View
8:11 am, August 19, 2017
Quote:
Originally Posted by Muzzy
Hello Adventurers, Some of the Trion Archeage Team will be at Gamescom this week! Joe "Muzzy" Merv "Khrolan" Aman [..]
View
8:11 am, June 13, 2017
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WI [..]
View
8:11 am, June 13, 2017
Quote:
Originally Posted by Trion_Mobi
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions NO PURCHASE NECESSARY TO EN [..]
View
8:11 am, May 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry to here this happened, and I'd definitely recommend contacting our CS team so they can look into this for yo [..]
View
8:11 am, May 29, 2017
Quote:
Originally Posted by Hesk
Hello! Yes, you can contact customer support at support.trionworlds.com or by emailing support@trionworlds.com, and we will be happy to h [..]
View
8:11 am, May 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! If you're seeing this error but can't connect to our website to submit a ticket, you can also contact our CS team b [..]
View
8:11 am, May 19, 2017
Quote:
Originally Posted by Morgana
On the behalf of Khrolan:All,Thanks for bearing with us today as we worked to reverse the inadvertent, automated distribution of bonus [..]
View
8:11 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It doesn't look like you've contacted our CS team yet, so I'd submit a ticket and provide our team with a list of the [..]
View
8:11 am, April 28, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Swipey
if this goes past the release of the boxes im contact my payment [..]
View
8:11 am, April 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Spring Garden Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A [..]
View
6:11 pm, March 31, 2017
[QUOTE=ZamboniChaos;2580330]
[QUOTE=Petarie;2580101]Hi I just had this happen to me the EXACT same way. My laptop has been sluggish and didn't load the walls so I talked to ocean trader from udeneath [..]
View
8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Labor Madness Sweepstakes Official Rules and Conditions The ArcheAge® Labor Madness Sweepstak [..]
View
8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Concours «Folie des points d'artisanat» d'ArcheAge® Règlement officiel et Conditio [..]
View
7:11 am, March 8, 2017
Heya ArcheAge Friends!
Many of you PM me or contact me every day through various means (forum PM, Twitter PM, Discord PM, Skype PM, email... etc.) or you read my posts here on the forums. Some of you [..]
View
7:11 am, March 8, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Heya ArcheAge Friends! Many of you PM me or contact me every day through various means (forum PM, Twitter PM, Discord PM [..]
View
5:11 pm, March 3, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Morning guys,We've all been contacted and we are here, working to restore service to the affected servers. You can follow [..]
View
7:11 am, February 23, 2017
Greetings Adventurers (or, in this case, "Arrrrr, ya saucy seadogs," as this goes out to the Pirate-folk amongst us),
We're happy to let you know that we've gotten in contact with the Daru [..]
View
7:11 am, February 23, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers (or, in this case, "Arrrrr, ya saucy seadogs," as this goes out to the Pirate-folk amongs [..]
View
7:11 am, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're unable to log in and submit a ticket, you can contact our CS team by simply sending an email to support@trio [..]
View
7:11 am, February 15, 2017
Quote:
Originally Posted by Baelron
Unfortunately we are unable to address your suspension via the forums. We advise contacting our appeals team by emailing appeals@trion [..]
View
5:11 pm, February 5, 2017
Quote:
Originally Posted by Carthax
I would make sure that you have noreply@trionworlds.com added to your safe contacts list, and if you're using gmail, to check your pro [..]
View
7:11 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid we can't assist with ban appeals on the forums. I see you've already contacted our appeals team, so they'll follow-up [..]
View
7:11 am, February 4, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Kadbra
Update --I have received no communication other than the initial [..]
View
7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. My first suggestion would be to review the following support articles and try the [..]
View
7:11 am, January 25, 2017
ArcheAge Version 3.0 Patch Notes -- January Update
The following release notes contain information about the ArcheAge January Update!General ChangesThe gold value of sport fish has been increased to [..]
View
7:11 am, January 25, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 3.0 Patch Notes -- January UpdateThe following release notes contain information about the ArcheAge Janu [..]
View
7:11 am, January 24, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge Version 3.0 Patch Notes -- January UpdateThe following release notes contain information about the ArcheAge Janu [..]
View
7:11 am, January 5, 2017
Quote:
Originally Posted by Trion_Mobi
Hey everyone, hope you all enjoyed the holidays! Thank you all for your contest email entries so far and you can sign-up to become [..]
View
7:11 am, January 4, 2017
Quote:
Originally Posted by Baelron
Hello Natasha3690, we're more than happy to assist you. Please try all of the steps listed on our support page found here. If the issu [..]
View
7:11 am, January 1, 2017
Quote:
Originally Posted by Carthax
Since you've already submitted a ticket, the last thing I would suggest is disabling your firewall or anti-virus. While the trace rout [..]
View
7:11 am, December 31, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 29. Here's where we are at for today: --Ven [..]
View
7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 27. Here's where we are at for today:--Yesterday [..]
View
7:11 am, December 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 26. (Merry Kwanzaa today too!)Here's where we ar [..]
View
7:11 am, December 26, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 25. (Merry Christmas Day and Happy First Day of [..]
View
7:11 am, December 19, 2016
Quote:
Originally Posted by Carthax
You can still contact support by sending an email to support@trionworlds.com, if you can't access the ticket submission section of the [..]
View
5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
You have to log in to your account through support@trionworlds.com first, before it will allow you to submit a ticket. After you've lo [..]
View
5:11 pm, December 11, 2016
Quote:
Originally Posted by Carthax
If you are referring to any 20 digit codes that need to be applied on Trion's website, that aren't working, I would suggest submitting [..]
View
7:11 am, December 11, 2016
Quote:
Originally Posted by TrionBrasse
The best way to contact Customer Support is by submitting a ticket via support.trionworlds.comWe stopped doing emails and phone su [..]
View
7:11 am, December 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Just to confirm again, yes, codes are being sent out. The email send is HUGE, so it's going to take all day for the email [..]
View
7:11 am, December 7, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Lamini! Sorry to hear this happened to you. It looks like you're already in contact with one of our CS agents, so please refer [..]
View
7:11 am, November 26, 2016
Quote:
Originally Posted by Amary
Hi there!Specifically for the Hellwing Pegasus:For several hours this morning the game was delivering an incorrect item ID that containe [..]
View
7:11 am, November 24, 2016
Quote:
Originally Posted by ZamboniChaos
In order to receive the Patron compensation, you would have needed to log into the game between November 9th through Noon PST on [..]
View
5:11 pm, November 23, 2016
Quote:
Originally Posted by Celestrata Bloodsong
The lists were pulled today at around Noon PST, so it is possible that you may not be caught as a patron. If you were a p [..]
View
5:11 pm, November 22, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait Niruo! I've contacted the community team about this, so they'll look into it as soon as they can!
J [..]
View
5:11 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Hello! Sorry to see this and we're happy to help you. Please try these steps. . By adjusting this file, it should allow you to get pa [..]
View
5:11 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Hello Susimelou! Please contact our gamemasters by logging into your account here, or by emailing support@trionworlds.com. Once they h [..]
View
5:11 pm, November 21, 2016
Quote:
Originally Posted by Baelron
Our apologies for any inconvenience caused by the missing title. Unfortunately, customer support and the forum team are unable to addr [..]
View
7:11 am, November 15, 2016
To those of you who won a siege scroll this past cycle, we'd like to provide you with an update on our efforts to refund your scroll bid.
Unfortunately, refunding bids from sieges is not an automated [..]
View
7:11 am, November 15, 2016
Quote:
Originally Posted by Celestrata Bloodsong
To those of you who won a siege scroll this past cycle, we'd like to provide you with an update on our efforts to refund [..]
View
5:11 pm, November 8, 2016
Quote:
Originally Posted by Hesk
Hello! As mentioned, if you can submit a support ticket via support.trionworlds.com we'll be happy to look into refunding this order for [..]
View
6:11 pm, October 23, 2016
Quote:
Originally Posted by Carthax
It's not something that we would be able to address for you on the forums, unfortunately. If you are already in contact with Support, [..]
View
8:11 am, October 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Yes! Sorry, I usually try to say it during the stream. We'll contact you via Twitch PM. Make sure to keep an eye on your [..]
View
6:11 pm, October 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you using Steam by any chance? If so, these steps may help:1. Close your game and Steam completely2. Navigate to t [..]
View
6:11 pm, October 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're using Steam, I'd recommend clearing your Steam cache and see if that works: 1. Close your game and Steam co [..]
View
6:11 pm, October 5, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by raxar
Hi, I won the signed Orchidna poster! on one of your Live [..]
View
8:11 am, October 4, 2016
Quote:
Originally Posted by Hesk
Quote:
Originally Posted by Sad Customer
I am having issues with trion as well. i noticed that i was getti [..]
View
6:11 pm, October 2, 2016
Quote:
Originally Posted by Carthax
Sorry to hear about your troubles recovering this account. While we're happy to help players recover these accounts, we are required t [..]
View
8:11 am, October 2, 2016
Hello everyone!
We here on the ArcheAge team have received your reports that you have not been able to claim the Masked Daru weapons a second time after 24 hours. We are investigating this issue and [..]
View
8:11 am, October 2, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hello everyone! We here on the ArcheAge team have received your reports that you have not been able to claim the Masked [..]
View
8:11 am, October 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Since the account you contacted us from initially is not the account having the Patron issue, our account verification [..]
View
8:11 am, September 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you contact our support team, they may be able to help you recover your Homecoming Warrior buff.
Jump to [..]
View
6:11 pm, September 19, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Ryjami
Thank you so much!!!If in any way in wrong about the sit [..]
View
6:11 pm, September 10, 2016
Quote:
Originally Posted by Baldr
Sorry to hear that you are having these issues. Please double check that your video card drivers are fully updated. If they are and you [..]
View
8:11 am, September 1, 2016
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com if you continue to experience lag or high pings. @Kal7, I'm sure the re [..]
View
8:11 am, August 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
All players will be connecting to and playing on the ETS server -- both NA and EU. This is the primary reason the tournam [..]
View
8:11 am, August 23, 2016
The day has come, heroes! Applications for the Blood in the Sand tournament are now being accepted.
Assemble your teams, plan your group composition, and get your applications in early! Once your a [..]
View
6:11 pm, August 20, 2016
Quote:
Originally Posted by Baldr
Hey there, sorry to hear that you are having these issues. First please make sure that your video drivers are up to date. If they are an [..]
View
8:11 am, July 30, 2016
Greetings Adventurers!
We'd like to take a moment to remind everyone in the community that planting anything on land outside of space you own or public farms can lead to other players removing your p [..]
View
8:11 am, July 30, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! We'd like to take a moment to remind everyone in the community that planting anything on land out [..]
View
6:11 pm, July 29, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Zeeva! I'd recommend trying these troubleshooting steps and see if any of them work for you. If not, contact our CS tea [..]
View
6:11 pm, July 28, 2016
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Termocaos
"Unattended" gameplay?Being online to get labor (gue [..]
View
8:11 am, July 28, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Drunkenhero
Cannot login to NA or EU - Tahyang NA here too. Worked fine [..]
View
8:11 am, July 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hi! I'd suggest checking out this support article and trying the troubleshooting steps listed there. If they don't work, contact [..]
View
6:11 pm, July 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the confusion. Try the following steps and see if they work for you: 1. Go to C:\Program Files (x86)\Glyph\ [..]
View
8:11 am, July 20, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Congratulations to everyone involved with the creation of the EU region's first nation. We'll be in contact to get your g [..]
View
6:11 pm, July 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the confusion. This is a known issue our team is currently investigating. As Nathvas mentioned above, make s [..]
View
8:11 am, July 15, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd suggest giving these steps a try and see if it helps at all:1. Go to C:\Program Files (x86)\Glyph\Games\ArcheAge\L [..]
View
8:11 am, July 14, 2016
We are both excited and humbled when we see the spectacular things players create for our games. To show our appreciation for all you do, we’re proud to introduce the Trion Worlds Creator [..]
View
8:11 am, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd suggest giving these steps a try and see if it helps at all: 1. Go to C:\Program Files (x86)\Glyph\Games\ArcheAge [..]
View
8:11 am, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! You may want to take a look at this support article and see if any of those steps help. If not, contact our CS team dir [..]
View
8:11 am, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd recommend trying these troubleshooting steps and see if that helps. If not, contact our CS team directly so they c [..]
View
8:11 am, July 14, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We are both excited and humbled when we see the spectacular things players create for our games. To show our appreciation [..]
View
8:11 am, July 14, 2016
Quote:
Originally Posted by Celestrata Bloodsong
We are both excited and humbled when we see the spectacular things players create for our games. To show our appreciation [..]
View
8:11 am, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! My first suggestion would be to make sure Direct X is updated. You can download the latest updates here. If that doesn [..]
View
8:11 am, July 12, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Hey, just to drop by in this thread, we were able to identify the source of the compromise and we're working with Tea to [..]
View
6:11 pm, July 9, 2016
Quote:
Originally Posted by Baelron
Hey katut! Sorry to see that you're experiencing problems with saying logged into the web site. If you are unable to sign in and submi [..]
View
8:11 am, July 6, 2016
Quote:
Originally Posted by Elucidator
Quote:
Originally Posted by Thessali
so yesterday is started a stream for abyssal and maybe 10 mins i [..]
View