8:11 am, April 4, 2018
ArcheAge Twitter Giveaway
Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED.
The ArcheAge [..]
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8:11 am, April 4, 2018
Quote:
Originally Posted by Muzzy
ArcheAge Twitter Giveaway Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREA [..]
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8:11 am, July 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
So this is the other big thing on my list at the moment. We still did not effectively reproduce this issue on our end but [..]
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6:11 pm, June 15, 2017
Quote:
Originally Posted by Fasti
Hi there,With antivirus software there's always a risk of a false-positive after an update. Software updates to game code, or installers [..]
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8:11 am, June 13, 2017
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WI [..]
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8:11 am, June 13, 2017
Quote:
Originally Posted by Trion_Mobi
Trion Worlds Creator Contest for ArcheAge® 3.5 Erenor Eternal Official Rules and Conditions NO PURCHASE NECESSARY TO EN [..]
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6:11 pm, April 25, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey morning Phill,We are aware of a bug in the recent patch that caused some core CryEngine files (crynetwork.dll and cry [..]
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8:11 am, April 14, 2017
Yes, it’s I, Rose Avonelle of the Joyful Homebuilder Society. I know, I know, you’ve become speechless again. I’m simply too beautiful and too fashionable to bear.
I&a [..]
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8:11 am, April 14, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Spring Garden Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Labor Madness Sweepstakes Official Rules and Conditions The ArcheAge® Labor Madness Sweepstak [..]
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8:11 am, March 31, 2017
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Arbeitswut-Gewinnspiel Teilnahmebedingungen Das ArcheAge®-Arbeitswut-Gewinnspiel (das &bd [..]
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7:11 am, December 28, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 27. Here's where we are at for today:--Yesterday [..]
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7:11 am, December 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Good day, everyone! Welcome to the State of the Game Update for December 26. (Merry Kwanzaa today too!)Here's where we ar [..]
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7:11 am, December 12, 2016
From our CEO, Scott Hartsman:
Hi there -
I understand the frustration, believe me. After six months of prep work and testing in every place we could, no one including our Archeage teams had expecte [..]
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8:11 am, September 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! This issue is usually caused due to antivirus programs flagging the file as malware and either quarantining or deleting [..]
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8:11 am, June 25, 2016
My word! So many properties across Erenor, and yet so few of them display TRUE BEAUTY. Is there anyone who walks this green earth who can possibly satiate my desire for picturesque architecture?
Le [..]
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8:11 am, June 25, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Summer Home Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A P [..]
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8:11 am, June 10, 2016
Quote:
Originally Posted by Kiwibird
ArcheAge® Movies of the Month: June 2016 ContestOfficial Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHAS [..]
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6:11 pm, June 3, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Thenijiway
I just wish we had a community manager that doesn't [..]
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8:11 am, May 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Movies of the Month ContestOfficial Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHA [..]
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6:11 pm, April 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
8:00 AM PDT Update: This morning's maintenance has begun!Additionally, for those asking about patch notes, today's mainte [..]
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8:11 am, April 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Tectonic
Could we get some patch notes, please?
It' [..]
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6:11 pm, April 12, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Physician
You are right, XL is the right company to complain th [..]
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8:11 am, April 9, 2016
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!A Discussion on Archery: We opened this week's stream by immediately discussing Archery and the #SaveArcher [..]
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8:11 am, April 9, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!A Discussion on Archery: We op [..]
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8:11 am, April 8, 2016
Quote:
Originally Posted by ZamboniChaos
It's possible this might be caused by your firewall or antivirus software. If adjusting your configurations for those doesn't hel [..]
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6:11 pm, March 29, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by notebene
Realizing I'm not entitled to a response, but was just [..]
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7:11 am, March 26, 2016
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Piquena
All I have to say to this thread is bring Case back because, and [..]
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5:11 pm, March 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We've been seeing this error a lot lately, and you should be able to fix it by disabling your current antivirus softwa [..]
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7:11 am, March 23, 2016
Quote:
Originally Posted by ZamboniChaos
I'd recommend disabling your antivirus software and see if that helps you at all. If not, get in touch with our Customer Support [..]
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5:11 pm, March 16, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ftsKaleem
A guild member of mine got ban for no reason. He just got banned wit [..]
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7:11 am, March 10, 2016
Quote:
Originally Posted by Celestrata Bloodsong
I'm going to close this thread by saying the thing we've said all along -- zero third-party programs are allowed when pla [..]
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7:11 am, March 9, 2016
Hello Brave Adventurers,
We have a significant update to share with you today regarding use of illicit third-party programs (‘bots’/’hacks’) in ArcheAge. Many [..]
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7:11 am, December 12, 2015
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Holiday Hero Video ContestOfficial Rules and ConditionsNO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHA [..]
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7:11 am, December 11, 2015
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by YouKidding
Please Celestrata show some respect to customers lik [..]
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8:11 am, October 24, 2015
Quote:
Originally Posted by Celestrata Bloodsong
ArcheAge® Hallowtide Screenshot ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PU [..]
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6:11 pm, July 15, 2015
Quote:
Originally Posted by Celestrata
This is a known issue that we are tackling. Some users have had success in removing this issue by uninstalling and then reinstallin [..]
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8:11 am, July 14, 2015
Quote:
Originally Posted by Celestrata
Hey all! So after discussing this with Customer Service, and looking at your posts, it's very clear that my understanding of the p [..]
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8:11 am, July 11, 2015
Quote:
Originally Posted by Celestrata
So right now I have given the rules as they are listed for us. If you guys have a differing opinion, please, post it here to the th [..]
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6:11 pm, July 10, 2015
Quote:
Originally Posted by Celestrata
As I posted in another thread, while we do not allow software macros or software macro programs, we do allow keyboard-based macros [..]
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8:11 am, July 3, 2015
Quote:
Originally Posted by Celestrata
We've given y'all an answer on VMs -- they are allowed as long as you're not using automated software to control your character whi [..]
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8:11 am, June 29, 2015
Quote:
Originally Posted by Scapes
Adventurers,The Norton Antivirus update today may cause a DLL file in the ArcheAge installation directory to be quarantined. This is a [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by kalolui
Glyph was "applaying" the game patch because im downloading [..]
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6:11 pm, May 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ravyn
I also tried uninstalling Glyph completely and doing the whole removing [..]
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6:11 pm, May 14, 2015
Quote:
Originally Posted by GM Fasti
Hi there,Would you mind having your husband submit a ticket and attach his DXDIAG Report?A 32-bit operating system won't recognize th [..]
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8:11 am, April 25, 2015
Quote:
Originally Posted by Morgana
ArcheAge® Omen of Dread Prophecies Contest Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF [..]
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8:11 am, April 16, 2015
Quote:
Originally Posted by GM Fasti
Try restarting your PC, then following the instructions on this post I made for general issues getting Glyph to install.It shows you [..]
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6:11 pm, April 15, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Zamachi
That problem still persists, and tech-support, what did it say? Don [..]
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6:11 pm, April 14, 2015
Quote:
Originally Posted by Scapes
Quote:
Originally Posted by Swagneto
Actually I don't demand, but would really like to know because I am [..]
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6:11 pm, April 12, 2015
Quote:
Originally Posted by GM Fasti
If that doesn't work for you, the error is a Hackshield error, so try the steps on this article to get it resolved.Usually, adding th [..]
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6:11 pm, April 8, 2015
Quote:
Originally Posted by GM Fasti
I am glad you're up and running now. A while back there was an update released for Avast, and if players didn't seek out that update, [..]
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8:11 am, April 3, 2015
Quote:
Originally Posted by Morgana
ArcheAge® Armorgeddon Twitter Sweepstakes Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF [..]
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6:11 pm, April 2, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by WolfsFang
Tried all that and still nothing. As a little update if I open mo [..]
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6:11 pm, April 1, 2015
Quote:
Originally Posted by GM Fasti
False positive detection in antivirus programs are more common after patches, since changes rolled out via patches can make enough ch [..]
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5:11 pm, March 27, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Corinne
It happen after the patch. Until now i cant connect to the server e [..]
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7:11 am, March 26, 2015
Quote:
Originally Posted by GM Hummingbird
This particular error is usually caused by a firewall or antivirus software blocking the download. Try disabling any antivirus [..]
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7:11 am, March 25, 2015
Quote:
Originally Posted by GM Fasti
Hey there!I am really sorry to hear you're having issues getting disconnected, but I think I can help. Can you tell me some things ab [..]
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5:11 pm, March 21, 2015
Quote:
Originally Posted by GM Fasti
Hey there, For anyone with trouble installing Glyph, please activate your firewall and antivirus software. Once it is enabled, check [..]
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5:11 pm, March 15, 2015
Quote:
Originally Posted by GM Fasti
Hey there,You've mentioned doing everything we've requested, but I am not sure what specific steps you've taken. I wasn't able to fin [..]
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5:11 pm, March 15, 2015
Quote:
Originally Posted by GM Fasti
Hey folks, I'm keeping an eye on reports of latency and disconnects. At the moment, the server stability appears to be good, and pop [..]
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5:11 pm, March 14, 2015
Quote:
Originally Posted by GM Fasti
It doesn't look like anything we have seen thus far shows compatibility issues with the latest updates and the game just yet. Let's t [..]
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7:11 am, March 14, 2015
Quote:
Originally Posted by GM Fasti
Did you recently download the PTS by any chance? If so, check out this post for me.If not, what version of Windows are you using? The [..]
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7:11 am, March 14, 2015
Quote:
Originally Posted by GM Fasti
Where do you have Glyph and ArcheAge installed on your PC? If it's on an external drive this kind of error happens more frequently. I [..]
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5:11 pm, March 13, 2015
Quote:
Originally Posted by GM Fasti
If the computer was provided by your school, it's likely got restrictions on the kind of software that can be installed. It's likely [..]
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7:11 am, March 12, 2015
Quote:
Originally Posted by GM Fasti
Please enable any security software you are using. If you're stuck on the splash screen then whatever is causing that issue won't be [..]
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5:11 pm, March 11, 2015
Quote:
Originally Posted by GM Fasti
Hey there Orio, Just to make sure I fully understand your issue, can you clarify if you're disconnecting from the game while playing [..]
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7:11 am, March 11, 2015
Quote:
Originally Posted by GM Fasti
If the troubleshooting steps on our Hackshield article haven't resolved the issue for you, there are still other steps to try.The bes [..]
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5:11 pm, March 6, 2015
Quote:
Originally Posted by GM Fasti
If you haven't yet, please don't uninstall the game. An error 1034 is a connectivity issue, not a game data issue, so the new downloa [..]
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5:11 pm, March 4, 2015
Quote:
Originally Posted by GM Fasti
What is the URL of the site you are being directed to? Make sure that you open any security software on your PC (including Microsoft [..]
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5:11 pm, February 25, 2015
Quote:
Originally Posted by GM Fasti
Update your ticket if you have additional questions regarding your appeal denial. There is no need to create individual forum threads [..]
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7:11 am, February 22, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by SnowMiser
This just started happening to me. I have two paid accounts, and [..]
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7:11 am, February 17, 2015
Quote:
Originally Posted by Scapes
ArcheAge® Valentine's Day Caption ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF AN [..]
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5:11 pm, February 12, 2015
Quote:
Originally Posted by GM Fasti
Hey there! Can you update your ticket with several IP addresses you may have used recently? I want to check those out for you. Are [..]
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5:11 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Brenya
Yes, I have patron status. I cannot find the link to Live Chat. I ha [..]
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5:11 pm, February 11, 2015
Quote:
Originally Posted by GM Fasti
Go ahead and enable your antivirus application for me. If it is Avast, once it is enabled, make sure to check for any software update [..]
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5:11 pm, February 5, 2015
Quote:
Originally Posted by GM Fasti
If you're disconnecting regularly there are a few things to check, to maximize network stability.First up, if you use a router on you [..]
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5:11 pm, January 28, 2015
Quote:
Originally Posted by GM Fasti
For anyone who is having this issue, please make sure you've tried the steps discussed below. Once you have tried all of these steps, [..]
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5:11 pm, January 24, 2015
Quote:
Originally Posted by GM Fasti
That page is for Hackshield troubleshooting. Make sure to do those steps, posted here in English.In addition, make sure to check for [..]
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5:11 pm, January 23, 2015
Quote:
Originally Posted by GM Fasti
After a patch, antivirus and firewall applications may stop recognizing a previous allowed application and cause patching issues. You [..]
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5:11 pm, January 23, 2015
Quote:
Originally Posted by GM Fasti
After a patch, your security software may be blocking Glyph or ArcheAge because the program files have been altered. Open any antivir [..]
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5:11 pm, January 21, 2015
Quote:
Originally Posted by GM Fasti
There's nothing on the account that I can see causing this issue, so I'd like to ask you to try a few steps for me.First up, restart [..]
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5:11 pm, January 18, 2015
Quote:
Originally Posted by GM Fasti
Give our Hackshield troubleshooting steps a try for me. When that is done, check for any updates you may have available for any antiv [..]
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5:11 pm, January 16, 2015
Quote:
Originally Posted by GM Fasti
Try restarting your PCs with minimal background tasks running. Once it starts again, go into your security software (whatever version [..]
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7:11 am, January 16, 2015
Quote:
Originally Posted by Scapes
ArcheAge® Sloth Glider Screenshot Contest Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE O [..]
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5:11 pm, January 10, 2015
Quote:
Originally Posted by GM Fasti
Hi! Restart your PC for me. Once it restarts, launch Avast and check for any software updates. There should be at least one availabl [..]
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5:11 pm, January 8, 2015
Quote:
Originally Posted by GM Fasti
You can enable your antivirus software again. Once Windows Defender is active again, go into the settings and add the full folders of [..]
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5:11 pm, January 7, 2015
Quote:
Originally Posted by GM Fasti
Generally, the freezing on the launch poem issue can be caused by a couple things. First up, restart your PC with minimal background [..]
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5:11 pm, January 7, 2015
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Pokih
I dont have steam installed. I still cant install glyph since the las [..]
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5:11 pm, January 1, 2015
Quote:
Originally Posted by GM Fasti
No need to delete that folder, no. Thanks for checking for me, though. Try disabling background tasks on your PC to see if something [..]
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5:11 pm, December 25, 2014
Quote:
Originally Posted by GM Fasti
Hey there! There are a couple things to try to help with these issues. I don't know if they will eliminate every issue you may exper [..]
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5:11 pm, December 19, 2014
Quote:
Originally Posted by GM Fasti
Can you check out this thread and see if your UDF folder also has a large number of files in it? Make sure to look at the specific UD [..]
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5:11 pm, December 19, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Pebby
To the above poster: No, I have a plain jane Intel NIC (which I check [..]
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5:11 pm, December 14, 2014
Quote:
Originally Posted by GM Fasti
Quote:
Originally Posted by Nordicthunder
Can anyone help? At all?
Are you still running [..]
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5:11 pm, December 14, 2014
Quote:
Originally Posted by GM Fasti
Do you use Avast antivirus? If so, make sure to check for any software updates. Once all updates have been downloaded, go into the se [..]
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5:11 pm, December 13, 2014
Quote:
Originally Posted by GM Fasti
Make sure to follow our Glyph troubleshooting steps, specifically, removing Glyph and downloading it again.If those steps don't resol [..]
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5:11 pm, December 11, 2014
Quote:
Originally Posted by GM Fasti
For anyone who has disabled antivirus software, go ahead and enable it again. With it enabled, check your Quarantined files so see if [..]
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5:11 pm, December 7, 2014
Quote:
Originally Posted by GM Fasti
If you use Avast, make sure to check for software updates, then restart your PC. If the issue continues, make sure to take a look at [..]
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5:12 pm, December 6, 2014
Quote:
Originally Posted by GM Fasti
If anyone still having trouble with latency or disconnects, please post here to let us know what server/region you are connecting to [..]
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5:11 pm, December 5, 2014
Quote:
Originally Posted by GM Fasti
Hey there! DO you use Avast antivirus, by any chance? If so, go ahead and check for any updates that might be available. If not, make [..]
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5:11 pm, November 28, 2014
Quote:
Originally Posted by GM Fasti
Make sure you all keep your antivirus, and other security programs enabled. Once they are enabled, make sure you have tried restartin [..]
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