6:11 pm, April 15, 2018
Quote:
Originally Posted by Shiden
Hey everyone, these bans have been reversed. If you still have problems logging in, log out of glyph completely, and restart it. We are [..]
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6:11 pm, April 15, 2018
Quote:
Originally Posted by Shiden
We have reversed these incorrect bans, but if you still cant login please log out completely and restart glyph. Sorry for the trouble e [..]
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6:11 pm, April 5, 2018
ArcheAge: Legends Return Official Patch Notes
The following release notes contain information about our latest major ArcheAge update: Legends Return!Summon the might of the ancient Dragon Flights& [..]
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6:11 pm, March 27, 2018
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by jahlon
9 nowTick tock
Haha man, i could tell you stories. TL;DR [..]
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7:12 am, March 14, 2018
Quote:
Originally Posted by Tinen
Sorry about that folks - there's been a couple of network issues, which we've been jumping to resolve as quickly as possible. Things sho [..]
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7:12 am, March 14, 2018
Quote:
Originally Posted by Quillodon
Hey blycee!No official Trion skill change list yet, since we're still receiving text changes from XL. (No joke, they literally just [..]
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5:11 pm, February 14, 2018
Quote:
Originally Posted by Tinen
Hey there, folks! The testing has been completed, sorry that it took longer than anticipated! Everything should be back to normal on PTS [..]
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7:11 am, January 27, 2018
Quote:
Originally Posted by Muzzy
Hmm, This seems like too easy a trap to fall into - buying an mannequin and not being able to use it, being able to list a mannequin emp [..]
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7:11 am, January 27, 2018
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Elfred
I think the absence of a response aside from BDD's howdy doody, f [..]
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7:11 am, January 16, 2018
Quote:
Originally Posted by Quillodon
Hey Tricorn,Sorry for the confusion. The tooltip is poorly written, it was reported to me, and new text is incoming. Muzzy mentioned [..]
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7:11 am, January 14, 2018
Quote:
Originally Posted by BreakfastNinja
Hey there everyone! The team was able to get the EU auth servers restarted and you should be able to log in! Sorry for the trou [..]
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5:11 pm, December 27, 2017
Quote:
Originally Posted by Tinen
Greetings, everyone! Sorry for the late notice on this!We will be bringing the North American servers offline for an update on Wednesday [..]
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7:11 am, December 20, 2017
Quote:
Originally Posted by Muzzy
Hi everyone! The European Archeage servers will be unavailable at 2:00 AM UTC (PDT +8) on Wednesday, December 20th for weekly maintenan [..]
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7:11 am, December 8, 2017
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Zuesprime
Definitely not complaining , just making sure I understood it ri [..]
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7:11 am, December 7, 2017
Quote:
Originally Posted by Muzzy
Hi there,I'm sorry for the confusion. The offline regen is calculated when you log in again, not whilst you are offline. So what Turamba [..]
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7:11 am, November 15, 2017
Quote:
Originally Posted by Muzzy
This is because the Feastival event will be starting. We do 11 PM for NA every time there is a festival event. I'm writing a blog for th [..]
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5:11 pm, November 6, 2017
Quote:
Originally Posted by Baldr
Hey there! Sorry to hear this. Please go ahead and submit a ticket to our support team if you have not already. https://support.trionwor [..]
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8:11 am, October 25, 2017
Quote:
Originally Posted by Muzzy
I've definitely seen this pop up in the past and we have taken note of it. Sorry for the late response. I'll check in with the team abou [..]
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8:11 am, October 21, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey, we got this bug reported over to XL. Sorry about that! Hopefully we can get it fixed up for a future update.
[..]
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6:11 pm, October 8, 2017
Quote:
Originally Posted by GM Digna
Hi there!I'm sorry to hear you're having trouble with staying connected to the game. If you would, try the troubleshooting steps list [..]
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8:11 am, September 10, 2017
Quote:
Originally Posted by Muzzy
No problem. I'm running pretty ragged so I messed up that messaging a bunch of times. It's finally correct in the OP. Sorry about that.
[..]
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6:11 pm, September 9, 2017
Quote:
Originally Posted by Tinen
Hey there Drejn! Sorry for any confusion that came about with this, but the resident contribution payout was only for servers affected b [..]
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8:11 am, September 9, 2017
Quote:
Originally Posted by Muzzy
So sorry about that! With all this craziness, I didn't post the livestream notice!!! Yes, there is a livestream today. It will be an up [..]
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8:11 am, August 28, 2017
Quote:
Originally Posted by Muzzy
Sorry, I meant to hop in here and let you all know. I'll be doing this during the downtime of the servers during the Evolution.
[..]
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6:11 pm, August 11, 2017
Quote:
Originally Posted by Tinen
Quote:
Originally Posted by Celestrata Bloodsong
Heard Tinen fixed it. :)
That I did! The full [..]
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8:11 am, August 4, 2017
Quote:
Originally Posted by Muzzy
Hi Nth,My apologies for your post being removed. I had actually read it some time before it was removed and had intended on coming in an [..]
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8:11 am, July 29, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Elendriss
That's my feeling too. But either way, this is in T [..]
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8:11 am, July 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
We've got the Yellow Charm's ID updated in the marketplace so it functions correctly now. We also have a list of folks wh [..]
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8:11 am, July 26, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Updates added:Torn Scroll: Farm Cart cannot be used. This item will be repaired in the September Update, and using it wil [..]
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8:11 am, July 7, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Kitsumae
So before people could get up to 30 potions per day, a [..]
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8:11 am, June 30, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the delay. Our team is working through the queue and they'll reply as soon as they can!
Jump to p [..]
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8:11 am, June 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by notre
This is both a sly show of the administration and also a [..]
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6:11 pm, June 26, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! I took a look at your ticket and confirmed it was moving up the queue, so our CS team will reply as soon as [..]
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8:11 am, June 21, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Lucifael
I have same issue.. was roaming around on my friend's merch on [..]
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8:11 am, June 9, 2017
With every great update comes equally great packs - and we think you're going to love them!
Feast your eyes and other senses on these classy new packs, the perfect accompaniment to your Erenor Eter [..]
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8:11 am, June 9, 2017
Quote:
Originally Posted by Muzzy
With every great update comes equally great packs - and we think you're going to love them! Feast your eyes and other senses on thes [..]
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8:11 am, June 7, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hi there Chicky,Unfortunately, your account was found in violation of the rules of the game by one of our GMs -- Senior G [..]
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8:11 am, June 7, 2017
Quote:
Originally Posted by Muzzy
I merged the threads because they were all about the new car and it's upgrade-ability. I MAY have made a mistake as to which one I merge [..]
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8:11 am, June 6, 2017
Quote:
Originally Posted by Muzzy
This thread is literally the 2nd thread I've ever responded to in AA. I don't know the history of how it was handled before! I'm sorry I [..]
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6:11 pm, June 5, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Sayle
When i see post like that i am like does this guy even understand [..]
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8:11 am, June 3, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by okram2k
Notice me fluffy! doesn't seem to be working...
Corr [..]
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8:11 am, May 31, 2017
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by LilOreo
I have a question about the Re-Cloaking system will i be able to R [..]
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8:11 am, May 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry to here this happened, and I'd definitely recommend contacting our CS team so they can look into this for yo [..]
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8:11 am, May 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still in the queue, and our team will follow-up with you as soon as they can. Sorry for th [..]
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8:11 am, May 19, 2017
Quote:
Originally Posted by Fasti
Hey all,The Golden Ticket reward item was made available in an unintended way and NA and EU ArcheAge servers have been brought offline t [..]
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8:11 am, May 13, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!Update 3.5 is coming on June 7! – GET HYPE! Update 3.5: Erenor Eternal is coming on June 7. You'l [..]
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8:11 am, May 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!Update 3.5 is coming on June 7 [..]
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8:11 am, May 11, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Got an update on this for everyone here. We've spoken with the team and we've come to a decision on how we're going to ha [..]
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8:11 am, May 9, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hi guys,So after looking into this, over the weekend it seems the PTS experienced an error that caused it to reboot and l [..]
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8:11 am, May 9, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hi guys,So after looking into this, over the weekend it seems the PTS experienced an error that caused it to reboot and l [..]
View
8:11 am, May 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the wait. Our CS team will respond as soon as they take care of the tickets in front of yours! In the me [..]
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8:11 am, May 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I checked the account associated with this forum profile, and it appears you have a 30 day Patron pass that's waiting [..]
View
6:11 pm, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! A fix for this display issue is in the works and will be implemented as soon as possible. I'm sorry for the confusi [..]
View
6:11 pm, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! A fix for this issue is still in the works, and it hasn't been resolved quite yet. To reiterate, the problem here is s [..]
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8:11 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is currently investigating and it appears to be a display bug that's causing this. Instead of all of your Pat [..]
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8:11 am, April 22, 2017
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding starts on April 25 with maintenance! – Next week you can take a walk [..]
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8:11 am, April 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry our CS team hasn't been able to review your ticket yet. Your ticket is still moving up the queue, so our team wi [..]
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8:11 am, April 22, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Greetings Adventurers! Here's a small recap of the topics we covered on today's livestream!The White Arden Ghost Wedding [..]
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8:11 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the delay. Your ticket is still moving up the queue, and our CS team will reply as soon as they can!
[..]
View
8:11 am, April 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. We're definitely aware of this issue with the latest Windows 10 build and our team is looking i [..]
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8:11 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team will respond as soon as they take care of the tickets in front of yours. Sorry for the wait!
Jump [..]
View
8:11 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait! I confirmed your ticket is still moving up the queue, and our CS team will respond as soon as they can!
[..]
View
8:11 am, April 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry it's taken so long for your ticket to be reviewed. Your ticket is moving up the queue and will be reviewed b [..]
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8:11 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry to hear your account was banned, but I'm afraid we can't assist with ban appeals on the forums. If you've al [..]
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8:11 am, April 4, 2017
Quote:
Originally Posted by BigDataDude
Quote:
Originally Posted by Sesilia
thay return again. HOW do ban thay? one MONTH reports- not helpi [..]
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6:11 pm, March 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the wait. Our team is working through a large amount of tickets, so our response times have been much longer [..]
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7:11 am, March 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry you're having trouble making purchases. I see you already have a ticket in, and our CS team will follow up w [..]
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5:11 pm, March 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like your purchase was approved today and the credits should have been delivered to your account. Sorry for t [..]
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7:11 am, March 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the confusion. I just checked your ticket and it looks like it was recently updated by one of our CS agents! [..]
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7:11 am, March 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait Deguza! I checked your ticket and confirmed it was still moving up the queue, and you'll receive a response on [..]
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7:11 am, March 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It will likely take several days for you to receive a reply due to the amount of tickets we're currently working throu [..]
View
5:11 pm, March 7, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry you haven't received a reply yet, but our CS team is working to get caught up as quickly as possible. We'll [..]
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7:11 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Oyranos
Hellosince the recent missing patron days issue, I decided to l [..]
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7:11 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! Have you tried all of the troubleshooting steps listed in this support article?
J [..]
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7:11 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having connection trouble. If you've already tried basic network troubleshooting, could you updat [..]
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7:11 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I reviewed your ticket, and I'm afraid this isn't something our CS team will be able to assist with. Sorry I can't do [..]
View
5:11 pm, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the wait, but due to the amount of tickets our team is still working through, our average response time is several [..]
View
5:11 pm, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the wait! Your ticket will be reviewed as soon as our CS team takes care of the tickets in front of yours.
[..]
View
5:11 pm, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the wait. I just checked your ticket, and it looks like one of our CS agents just sent you a reply askin [..]
View
5:11 pm, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I reviewed your account, and it appears to be flagged as Legacy. This means you won't be able to access the Fresh Star [..]
View
7:11 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the delay. It looks like our CS team responded to your ticket about 45 minutes ago, so please check your tic [..]
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7:11 am, February 26, 2017
Quote:
Originally Posted by ZamboniChaos
In this case, the system is working as intended. After you transfer a character, that character's name will not be able to be cha [..]
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7:11 am, February 23, 2017
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Eshva
As Told by the live stream. Quill stated the cannons wouldn't attack [..]
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5:11 pm, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the delay, but I confirmed your tickets were still moving up the queue. Our CS team will respond as soon [..]
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7:11 am, February 17, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! Your ticket is still being investigated, and our CS agent will follow-up with you as soon as they can.
[..]
View
7:11 am, February 14, 2017
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Tiranit
noob mistake, real sorry.
Haha don't be sorry! I was [..]
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7:11 am, February 12, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Ceazar
Support just responded to my ticket 824004. They refused to comp [..]
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7:11 am, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! This is actually an issue with how Patron time is being displayed. We're looking into it, but no Patron time has actual [..]
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7:11 am, February 7, 2017
Quote:
Originally Posted by Baelron
Hello! Sorry to see this and we're happy to help! I've verified your ticket is currently in queue. Our customer support team will inve [..]
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7:11 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! We're working through a large amount of tickets at the moment, but I confirmed your ticket is moving up th [..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having purchase issues! Go ahead and submit a support ticket so our CS team can help you with this.
[..]
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7:11 am, February 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This is actually a known issue that our team is looking into, but this is simply a bug with the way Patron is being di [..]
View
5:11 pm, January 29, 2017
Quote:
Originally Posted by Carthax
I'm sorry to hear about the trouble. Since you've already submitted a ticket, we appreciate your patience while our Customer Support t [..]
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5:11 pm, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry you haven't received a reply yet. I confirmed your tickets were still moving up the queue, and our CS team will [..]
View
7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. My first suggestion would be to review the following support articles and try the [..]
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7:11 am, January 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. My suggestion would be to remove all ArcheAge related files from your computer and perform a cl [..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
The effect you're reporting was actually due to a bug, which was fixed in the most recent patch. Sorry for the confusion.
[..]
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7:11 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
I actually just received an update from the team on this. The previous ascension the glider had was actually a bug, and it was fi [..]
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5:11 pm, January 25, 2017
Quote:
Originally Posted by Quillodon
Quote:
Originally Posted by Shaiye
plz trion wtb screenshots
It was on the stream, actual [..]
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5:11 pm, January 25, 2017
Quote:
Originally Posted by TrionBrasse
Our Devs and engineers are still investigating, examining crash logs and data. I am sorry that I do not yet have any further info [..]
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